Independently Rated Highest in Quality
S i x t h                              Consecutive Year        
Originally Earned:
March 2007
We declare that Pro General Roofing, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1066
(415) 754-3953
290 Newhall Street
San Francisco, CA 94124

Since 1980, Pro General Roofing, Inc. has been installing and repairing all types of tile, slate and metal roofing for residential and commercial clients throughout San Francisco. In addition to its roofing capabilities, the family-owned and operated company installs gutters and downspout systems, repairs and installs skylights, provides preventive maintenance services and more.

Owner James Yong Kang says Pro General Roofing has maintained its small size over the last three decades in order to provide the best possible customer service. “Our goal is to deliver great work at a fair price and give something back to our community. For us, business is as much about customer service as it is about providing quality products and workmanship.”

Pro General Roofing takes a personalized approach to interacting with its clients, from explaining all their available options to helping them select the best products. The company’s employees are trained to obtain all necessary permits, keep projects on schedule and leave jobsites clean at the end of every workday. “When we’re finished, we make sure we’ve answered all the customer’s questions and resolved any concerns,” says Mr. Kang.

Company Philosophy

“Ninety percent satisfaction isn’t good enough for us—we try to achieve 100 percent on every job. We really enjoy what we do and keep a positive attitude, and it shows in both our work and the way we take care of our customers. Nearly all our business is from referrals, which wouldn’t be possible if we didn’t make customer satisfaction our top priority.”

Serving all of San Francisco including Excelsior, Sunset District, Mission District, Tenderloin, Bernal Heights, North Beach and Bayview District.

Roofing & Skylights
Gutters & Downspout Systems
Installation and Repair

American Tile
Certainteed
Certainteed
Eagle
GAF/ELK
GAF/ELK

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Pro General Roofing, Inc., achieving high levels of customer satisfaction is a direct result of providing quality services at affordable rates. “One of the ways we keep costs down is by using local...

Frequently Asked Questions

Q: What types of roofs do you install?
A: "We install all different kinds of roofs, from slate to metal shingle and everything in between. We’re happy to recommend a roof that will work best for your location and style of home."
Q: Will you provide a thorough explanation of your recommendations, including what materials you plan to use and why?
A: "Yes. We feel our customers should always be informed and involved in our process."
Q: Do you show up on time?
A: "Yes. Many customers have commented on how punctual we are."

Map

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Industry Info

Preventative maintenance is the key to extending the life of your roof.
If installed properly, most roofs will last for decades without having to be replaced, but to extend the life of your roof and ensure it won’t break down prematurely, it’s still a good idea to adhere to a regular maintenance schedule. To maximize...
Findings based on statistically reliable research from 201 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 201

Diamond Certified Qualification

Based on 201 customer surveys, we declare
Pro General Roofing, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1066
Continuously qualified since March 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ben I. Verified Customer Name
"They were clear with their bid, they did very good work, and their workmanship was quality."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Pro General Roofing, Inc.
290 Newhall Street
San Francisco, CA 94124
(415) 754-3953
(415) 822-6288 fax
DCID4158222770

Mon – Fri: 9am – 5:30pm

Serving all of San Francisco including Excelsior, Sunset District, Mission District, Tenderloin, Bernal Heights, North Beach and Bayview District.

James Yong Kang
30
8
592330
Liability Insurance, Worker's Compensation
Morgan Lee, Manager
1982
Full Roof Replacements and Repairs
American Tile, Certainteed, Eagle, GAF/ELK
300
5-Year Labor Warranty on All Reroof Projects, Manufacturers' Certified and Limited Warranties for the Materials

Survey Responses For

Pro General Roofing, Inc.

Pro General Roofing, Inc.: Average 8.6 out of 10 based on 101 unique customer surveys of these open ended questions.
Ben I. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were clear with their bid, they did very good work, and their workmanship was quality."

Guido B. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, and they did the work according to the contract. They did a little extra, and they fixed everything that needed repairs. We had a squeak, but they came back to fix it. This was a challenge for them, in the sense that it was a church building, and the roof was four stories high with a steep slope. They worked very hard on everything even with the handicaps that they had. They did a great job."

Marc C. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are efficient, they do a good job, and they come back to fix any problems that you have."

Randy M. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They answered all of my calls and responded quickly."

Susan F. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really great to work with. They gave me a fair price, and they did great quality work. They repaired one leak for us, and they never needed to come back. The son was so easy to talk to and communicate with. The father was very competent. They just did a great job."

A.C. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been doing business with them for a while. I trust them, and they do good work."

H.C.L.C. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, on budget, and competitive. I was fully satisfied with their work."

W.C. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, and they finished it on time. They did a good job, and they got it done pretty quickly. They didn't wait around. They adhered to the schedule."

Aaron S. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their pricing was competitive. They did the job in a timely manner."

Don N. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quick response, good work, and they kept the place clean. They were reasonably priced."

Dorothy W. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They cleaned up everything, and they did a good job. I referred them to my neighbors. They also did work for them."

Edward K. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They just did their job. They knew what they were doing."

Jennifer K. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, and they came year after year to help us. They seemed very honest. They were very efficient when they worked, and they were able to get it all done quickly. I was very happy with them. They were recommended by my contractor whom I trusted. The additional services they suggested ended up making our house quieter at night."

Karen A. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were so quick. They came in the morning, and they were done by three o'clock in the afternoon."

Mona T. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, on time, and they did what they said they were going to do. Their price was reasonable."

Randy T. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their overall service, and they were prompt. They did a good job cleaning up, and they did what they said they were going to do."

Theodore B. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Burt J. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did everything thoroughly."

Chris Y. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with, very clean, and they finished up the job very well."

Darryl C. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up when they said they would and got the job done as promised."

David B. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was good."

Ester O. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up when they were supposed to, and everything was done properly."

E.O. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that it's a family-run business, and everyone seems to know what's going on. I've worked with a lot of companies in the last 33 years, and they have been great."

Frank O. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what I wanted them to do. I particularly wanted copper flashing, and they did that."

Geanie D. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got in and out in one day, and they didn't seem to cut any corners."

J.R.M. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There was a problem, but they did everything possible to fix it without charging me. They were honorable, and that goes a long way."

James H. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do, it was a very reasonable price, and so far, it's lasted through the winter."

John A. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them for 15 years. They are reliable, fair, and they do good work."

Leland L. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got back to me in an appropriate amount of time."

Ken. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very prompt, and they do a good job."

Patrick S. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good workmanship."

Peter S. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of work, promptness, and they always stick to their appointments. They don't show up too early or arrive late like other companies."

Peter L. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they were supposed to do, and they did it quickly."

Richard K. Verified Pro General Roofing, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient."

A.C.I. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I have a good business relationship with them. If I have any problems, they take care of them. They are pretty good guys."

C.C.I.B. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, and they did everything by the book. I was very happy with them."

Dick W. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that they were able to customize their work to my requests. I had a few specific things that I wanted done that were probably out of the 'norm'. They were accommodating."

Helene C. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The owner, James Kang, is wonderful, as well his son. Good customer service and good work, everyone is very nice."

John G. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I have referred other people to them, because I like their work. They are neat and clean. I am able to communicate with them and tell them exactly what I want. They communicate if they see something wrong with the roof, and they will make recommendations. My roof hasn't leaked in years."

Johnson S. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think they are very upfront, they deliver on what they promise, and they follow through."

Norman L. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very punctual, very quick, and they did a very good job. I haven't had any problems."

Roland Y. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive, and they answered my questions."

T.K. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are organized, responsive, and they know what they are doing."

Kevin K. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and their crew was conscientious. They did good, quality work. Their prices were good. I liked their service."

Margaret W. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are courteous and prompt. I think they have a good reputation."

Stan E. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The boss was out there working on the job himself."

Tom R. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I had a problem, and they came out to repair it. They fixed it quickly. I haven't had any problems since."

W.C. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"There were some challenges, and they gave me alternatives. They provided me the service that others wouldn't. They let me do a partial re-roofing job. They were the only ones who would let me do the partial roof verses a full one. Also, other companies weren't willing to work with my siding ideas, but they did. I liked that the owner did the job himself. I have referred them, which resulted in them getting two more jobs. There are always challenges working with old buildings. They did the best they could."

Aurora G. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were easy to deal with."

Bill N. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the personnel, ownership, and staff. They were all very responsive. Whenever we had a problem, they got the job done quickly. They're dependable, reliable, and the prices are fair. I don't know what else anyone could ask for."

Charles M. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out, they were competent, and they put a cap on our tunnel skylight. It was a pretty complicated custom job, but they did a good job."

David M. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seemed competent."

Henry C. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are prompt and efficient."

Christian L. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're my primary roofing contractor. There's nothing not to like about them. They're prompt, polite, clean, and I couldn't ask for anything better."

Juan T. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job. We were satisfied."

Marc C. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I use them all the time. They do good work, they are very versatile, and they are competitive in their pricing. They are also very dependable and accommodating."

Michael B. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They get in and out quickly, and if there is a problem, they are on it."

M.R.S.C. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything they did was great."

Paul F. Verified Pro General Roofing, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job on the work."

C.P. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their speed, their service, and the production of their work, the quality of their work is done quickly. They are able to finish the work fast, without disturbing the tenant."

Bruce S. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were punctual, quick, and their price was reasonable."

James W. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"If there is a problem, they will come back to resolve the issue."

John L. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are prompt and timely. They do okay work."

Margarite J. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very prompt."

Bob B. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The price and the quality of their work."

Ellen L. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous on the phone. They came out and gave us an estimate promptly. I have referred them to others. I have also hired them to do work on my mom's house."

Frank T. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Prompt service, they finished the job on time. They did a good job."

Henry C. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service, they did a good job."

Steven W. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came out with a good crew, and they got right to work."

Tom M. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I have done a little contracting myself. They were very thorough, and everything was done right. I went up there and took a look at it. They did a good job. They understood what the problem was."

Anthony P. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very industrious and had the best bid."

A.C. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"If we have any problems, they take care of it."

David L. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Eugene Y. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They do a good job, the service, estimate, and everything."

Gary L. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their pricing was very competitive."

Jean W. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were fast and stuck to the schedule."

Jeet A. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, and they met their schedule."

John L. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They do a good job all around."

Leslie W. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They really seemed interested in making sure we were happy with the work."

Norman C. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are efficient, and they start and finish on time."

Rick M. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their workers are really hardworking guys."

Royce K. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job and cleaned up after they finished the job."

Sue L. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive to our needs."

T.Z. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time and efficient."

Vicky Y. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a pretty good job, and they were on time."

Walter D. Verified Pro General Roofing, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got the job done quickly."

Better B. Verified Pro General Roofing, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Their prices are reasonable, and they get the job done. They are knowledgeable."

David Y. Verified Pro General Roofing, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They seemed to know what they were talking about. They knew the work, what was required, and so forth."

Lucia M. Verified Pro General Roofing, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"I didn't really like anything."

Tess T. Verified Pro General Roofing, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I liked the high-tech equipment that they had, which is why I would recommend them. I went with them, because they gave me the best estimate."

Charlie P. Verified Pro General Roofing, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"They were in and out, efficient, and nice."

Leonard W. Verified Pro General Roofing, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They listened to my needs, and they took their time to get what was supposed to be done."

Noel C. Verified Pro General Roofing, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They're good. We've worked with them for years."

Steven Y. Verified Pro General Roofing, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like the efficiency of the work."

Ben C. Verified Pro General Roofing, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"They are pretty quick."

William O. Verified Pro General Roofing, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"Cooperative, they seemed to go the extra mile, instead of putting things aside. They were willing to do the stuff we asked them to do."

Edmund T. Verified Pro General Roofing, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They came right away."

Jeannette L. Verified Pro General Roofing, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They did a fast job."

Olivia R. Verified Pro General Roofing, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They are responsive."

Latoya M. Verified Pro General Roofing, Inc. Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"Nothing."

Elizabeth C. Verified Pro General Roofing, Inc. Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing."