Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
March 2007
We declare that Pro General Roofing, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1066
(415) 754-3953

Pro General Roofing, Inc. has been owned by the Kang family since its inception in 1980. It's a small company by choice and its goals are to deliver great work at a fair price and give something back to the community. They're the experts on installing/repairing all types of tile, slate and metal roofing, installing gutters and downspout systems and adding or repairing skylights.

For Pro General Roofing, business is as much about customer service as about providing quality products and workmanship. They spend time with the client up front, show them available options and help them select the best products. The work crew makes it a point to show up on time and keep the project on schedule. They obtain all necessary permits, work with respect for the homeowner and neighbors and leave the job site clean. When the job is finished, they make sure they've answered all the customer's questions and resolved any concerns. Pro General guarantees that every customer's experience will be a positive one.

Company Philosophy

“Ninety percent satisfaction isn’t good enough for us. We try to give one-hundred percent on every job. We really enjoy what we do and keep a positive attitude, and it shows in our both our work and the way we take care of our customers. Nearly all of our business is from referrals. This wouldn’t be possible if we didn’t make customer satisfaction our top priority.”

Serving San Francisco, Alameda, Contra Costa, San Mateo and Sonoma Counties

Roofing & Skylights

Gutters & Downspout Systems

Installation and Repair

Findings based on statistically reliable research from 101 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 101

Diamond Certified Qualification

Based on 101 customer surveys, we declare
Pro General Roofing, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1066
Continuously qualified since March 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"I have referred other people to them, because I like their work. They are neat and clean. I am able to communicate with them and tell them exactly what I want. They communicate if they see something wrong with the roof, and they will make recommendations. My roof hasn't leaked in years."

–John G.

"I liked the high-tech equipment that they had, which is why I would recommend them. I went with them, because they gave me the best estimate."

–Tess T.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Pro General Roofing, Inc.
(415) 754-3953
(415) 822-6288 fax
DCID4158222770

Mon - Fri: 9am - 5:30pm

Serving San Francisco, Alameda, Contra Costa, San Mateo and Sonoma Counties

8
592330
Liability Insurance, Worker's Compensation
James Yong Kang and Kee Kang, Owners