Diamond Certified Company Report

Prime Time Athletic Club

Diamond Certified Company Report

Prime Time Athletic Club

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i

Greg H.

VERIFIED Prime Time Athletic Club CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very available and helpful. I've brought a couple friends and they liked it. It's nice to have the childcare option. It's nice how many things you have to do there. The pool is very nice and the upkeep is good.

I don't have to wait for any machines. There are plenty of things for everybody to use, free weights, and machines. Everything is clean. We're very happy with the gym.

Ryan H.

VERIFIED Prime Time Athletic Club CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is the best gym in the Bay Area.

I like the cleanliness and the size of the place. I'm very happy with it.

Francisco L.

VERIFIED Prime Time Athletic Club CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a nice gym to join because it's family oriented. The only thing is, it's a little more expensive than other gyms. I highly recommend it.

When my kids were still young, I liked the free lessons like swimming and karate. You have a lot of free lessons. You also have the daycare. The gym is pretty big. I like the place.

Read All 325 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Ray Jungwirth, General Manager

Prime Time Athletic Club is a privately owned, family-operated fitness club that’s been operating in Burlingame since 1979. Its six-acre facility offers more than 100,000 square feet of amenities, including two heated swimming pools; complete fitness and cardiovascular training centers; and multiple courts for tennis, squash, racquetball and basketball. More than 500 group exercise classes are offered each month, and members can follow their workouts with a visit to the club’s steam rooms, saunas and Jacuzzis.

Prime Time Athletic Club has garnered significant media attention over its 30-plus years in business. It’s been voted “Best Overall Club” by City Sports magazine, “Best Health Club” by San Francisco Focus magazine, “Best of San Mateo County” by the San Mateo Times, and was ranked as one of the “Top 100 Clubs and Chains in North America” in Club Industry magazine’s July 2013 issue.

For clients with specific fitness goals in mind, Prime Time Athletic Club’s Fitness Team is on hand to help—its staff also includes a podiatrist and chiropractor (available by appointment). The family-oriented facility offers an expanded child care center, with free kids’ karate, swimming and tennis lessons. Children between the ages of 10 and 14 can enroll in supervised fitness programs specifically designed for kids. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Prime Time Athletic Club

COMPANY CONTACT
Locations

San Mateo County
Redwood City
South SF
Daly City
San Bruno
Pacifica
San Carlos
Millbrae
Half Moon Bay
Burlingame

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SERVICES PERFORMED

5 Group Exercise Studios: Yoga and Pilates, Bosu, Cardio Kickboxing, Spinning, Aqua and Zumba
Personal Training
Fitness Testing
Senior Programs
Childcare Center
Free Children’s Programs: Karate, Tennis and Swimming Lessons
Massage, Chiropractor and Podiatrist

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Prime Time Athletic Club

Company Profile

Prime Time Athletic Club is a privately owned, family-operated fitness club that’s been operating in Burlingame since 1979. Its six-acre facility offers more than 100,000 square feet of amenities, including two heated swimming pools; complete fitness and cardiovascular training centers; and multiple courts for tennis, squash, racquetball and basketball. More than 500 group exercise classes are offered each month, and members can follow their workouts with a visit to the club’s steam rooms, saunas and Jacuzzis.

Prime Time Athletic Club has garnered significant media attention over its 30-plus years in business. It’s been voted “Best Overall Club” by City Sports magazine, “Best Health Club” by San Francisco Focus magazine, “Best of San Mateo County” by the San Mateo Times, and was ranked as one of the “Top 100 Clubs and Chains in North America” in Club Industry magazine’s July 2013 issue.

For clients with specific fitness goals in mind, Prime Time Athletic Club’s Fitness Team is on hand to help—its staff also includes a podiatrist and chiropractor (available by appointment). The family-oriented facility offers an expanded child care center, with free kids’ karate, swimming and tennis lessons. Children between the ages of 10 and 14 can enroll in supervised fitness programs specifically designed for kids. 

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Company Philosophy

"Member service is paramount to our club, and we achieve excellent results through unyielding enthusiasm and teamwork. We care about our members and are proud to always make them feel welcome and important. We're a family business, and we treat our members as an extension of that family."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for health clubs that have earned the prestigious Diamond Certified award. For Prime Time Athletic Club, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every member with a superior fitness environment and excellent customer service. “What sets us apart is our level of service and the way we express how important our members are to us,” says General Manager Ray Jungwirth. “When people choose to come here, they’re choosing a facility that’s intent on meeting their individual needs and expectations.”

Prime Time Athletic Club has been providing a wide variety of fitness amenities at its 10,000-square-foot Burlingame facility since 1979, including complete fitness and cardiovascular training centers; two heated swimming pools; and multiple courts for basketball, tennis, racquetball and squash. The family-oriented club also offers an expanded child care center, free kids’ karate classes, and supervised fitness programs specifically designed for children.

Unlike smaller health clubs that are in obscure locations or have limited hours of operation, Prime Time Athletic Club focuses on maximizing convenience for customers in both those areas. “For people to attend an athletic club on a regular basis, it has to be as convenient as possible, so that’s very important to us,” says Mr. Jungwirth. “First, our location isn’t just convenient for Burlingame residents–due to the number of businesses in our area and our close proximity to Highway 101 and the Millbrae BART station, we’re convenient for commuters as well. Also, we’re open seven days a week, from early in the morning to late at night, so we can accommodate almost anyone’s schedule.”

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Industry Info

Whether you’re new to regular exercise or returning after an extended absence, one of the most important things you can do before you even step foot in a gym or health club is set realistic goals for yourself. “Often, people who are just starting out will set unrealistically high expectations, like planning to exercise six days a week,” says Ray Jungwirth, general manager of Prime Time Athletic Club in Burlingame. “If they’re only able to make it to the gym four or five of those days, they feel like they haven’t achieved their goal and they get discouraged. Your expectations should be based on your lifestyle and level of physical fitness.”
When it comes to getting into an exercise routine, start small. Plan on working out two or three days a week, and give yourself a day in between each session to allow your body to recuperate. Likewise, set modest initial goals for what you want to achieve, whether it’s losing weight or building muscle. Rather than focusing on the long-term, set short-term goals that are attainable. Once you’ve achieved one short-term goal, set a new one.
The benefits of working with a personal trainer
Many people who want to maintain consistency or accomplish specific goals find it beneficial to invite a personal trainer into their workout routine. Whether you want to work with a trainer during every gym visit, once a week or even just a couple times a month, you can definitely benefit from the encouragement and guidance he or she offers.
One of the principal benefits of a personal trainer is his or her ability to guide you in setting and achieving realistic exercise goals. “A good personal trainer will be able to offer you a wide variety of options that will ultimately help you accomplish your goals through physical activity,” says Mr. Jungwirth. “Not only that, they’ll be able to help you clear the mental hurdles often involved with exercise and provide the motivation and encouragement you need to keep going.”

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Frequently Asked Questions

Q: How much does membership cost?

A: It depends on the level of membership you choose. We have a basic membership and an executive membership, the latter of which includes tennis, racquetball and squash; complimentary appointments with a personal trainer; and free assessments with a podiatrist, chiropractor, nutritional counselor and physical therapist. The things you would pay extra for are the same as in most facilities: ongoing personal training, private tennis or swimming lessons, massage therapy and so forth.

Q: If I have a basic membership but want to try squash or racquetball, do you offer a pay-per-use system?

A: Yes. If you have a fitness-level membership and want to use the tennis, racquetball or squash courts on an infrequent basis, you can simply pay $5 per person, per hour. If you decide you want to use the courts on a more frequent basis, you can upgrade to an executive membership at any time.

Q: Do I have to sign a long-term contract or can I go month-to-month?

A: We offer two levels of membership in terms of duration: a month-to-month agreement that allows members to cancel at any point with 30 days’ written notice and a 1-year agreement. If you’re willing to commit to the 1-year agreement, we offer a discount on the enrollment fee and monthly dues. Both programs come with a 15-day money-back guarantee.

Q: Do you offer any child care services?

A: Yes. Children of our members receive up to two hours (per day and per child) of supervised care. We offer a wide variety of activities for children, including our Tots in Motion program for kids ages three to five, coloring, safe toys and videos. Child care hours are Monday through Friday from 8:45am to 8pm and Saturday through Sunday from 8:45am to 2pm.

Q: Do your own employees provide child care services or do you have a contract with an outside company?

A: Our child care providers are all employees of Prime Time Athletic Club, and we always perform an extensive background check before hiring someone.

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Diamond Certified RATINGS ON Prime Time Athletic Club
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 325 VERIFIED CUSTOMERS i
Prime Time Athletic Club : Average 8.3 out of 10 based on 325 unique customer surveys of customer satisfaction.

Greg H.

VERIFIED Prime Time Athletic Club CUSTOMER

1 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very available and helpful. I've brought a couple friends and they liked it. It's nice to have the childcare option. It's nice how many things you have to do there. The pool is very nice and the upkeep is good.

I don't have to wait for any machines. There are plenty of things for everybody to use, free weights, and machines. Everything is clean. We're very happy with the gym.

Ryan H.

VERIFIED Prime Time Athletic Club CUSTOMER

2 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is the best gym in the Bay Area.

I like the cleanliness and the size of the place. I'm very happy with it.

Francisco L.

VERIFIED Prime Time Athletic Club CUSTOMER

3 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a nice gym to join because it's family oriented. The only thing is, it's a little more expensive than other gyms. I highly recommend it.

When my kids were still young, I liked the free lessons like swimming and karate. You have a lot of free lessons. You also have the daycare. The gym is pretty big. I like the place.

Harriet H.

VERIFIED Prime Time Athletic Club CUSTOMER

4 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They've got everything you need there.

I like that it's local and it's easy to get to. I've been going there for 30 years.

William O.

VERIFIED Prime Time Athletic Club CUSTOMER

5 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I'm very satisfied myself.

They keep everything up. They keep it clean and they keep the equipment operational.

Christine C.

VERIFIED Prime Time Athletic Club CUSTOMER

6 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a gym that has all the amenities that one would need. In addition, there's a snack bar where someone might want to grab a snack. Also, they have a large pool area.

I like the size of the facility and the options of the equipment.

Genevieve Y.

VERIFIED Prime Time Athletic Club CUSTOMER

7 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a great club. It's almost like a family. I liked it so much. I've been there for 26 years.

They have everything. That's the key. They are both a club and a gym. They have racquetball, basketball, tennis, swimming pool, Jacuzzi, and nice shower facilities. It's a one-stop gym. They always upgrade their machines. You name it they have it. Even the parking is good. They keep improving. They put the money back into the club.

Anthony C.

VERIFIED Prime Time Athletic Club CUSTOMER

8 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's convenient and I like the family environment.

I go there for the convenience.

Freddy P.

VERIFIED Prime Time Athletic Club CUSTOMER

9 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have been a member for over 30 years. There are a lot of positive things about them, but they should stay open later. A lot of people get off of work late. Everything else about them is great.

Racquetball

Gail N.

VERIFIED Prime Time Athletic Club CUSTOMER

10 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

There is always space on the machines. They have good child care, too.

You never have to wait for anything there.

Gina G.

VERIFIED Prime Time Athletic Club CUSTOMER

11 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

I chose Prime Time because of the classes that they offer.

The Yoga, spin, and Zumba classes

Marilyn C.

VERIFIED Prime Time Athletic Club CUSTOMER

12 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

The environment is clean, and there are a lot of options for the members.

I liked the Yoga and spin classes.

Mark P.

VERIFIED Prime Time Athletic Club CUSTOMER

13 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's the best club on the Peninsula.

The friendly staff

Vanessa M.

VERIFIED Prime Time Athletic Club CUSTOMER

14 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They've got everything that most gyms don't offer. It's family oriented. They are really organized. The facility itself is great. It's very clean.

I love the classes. I like the spin class. I think the teacher's name is Mary.

Albert C.

VERIFIED Prime Time Athletic Club CUSTOMER

15 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are clean, a good value, and a ton of classes to pick from.

I like that they are nice people, I like their classes, and I like their weight room.

Andrea S.

VERIFIED Prime Time Athletic Club CUSTOMER

16 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a great health club.

I think everyone is super friendly there from the staff to their clients.

Dmitry K.

VERIFIED Prime Time Athletic Club CUSTOMER

17 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good value

They're non-judgmental people.

Kevin C.

VERIFIED Prime Time Athletic Club CUSTOMER

18 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's a very clean and friendly place to go.

Friendliness

George/Kia S.

VERIFIED Prime Time Athletic Club CUSTOMER

19 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're top-notch and pretty much a full service place. You can take classes, lift weights, go swimming, and whatever floats your boat.

I like that it gets my wife out of the house for a while and I really like that they have good yoga classes.

Mr. L.

VERIFIED Prime Time Athletic Club CUSTOMER

20 of 325

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go with them and do your thing.

They have a very clean and tidy establishment. The lady upfront, I think her name is Lia, is very nice, courteous, and polite.

Read All 325 Survey Responses at Ratings View