Independently Rated Highest in Quality
T e n t h
Consecutive Year
Originally Earned:
October 2007
We declare that Prime Time Athletic Club HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1156
(650) 395-7975
1730 Rollins Road
Burlingame, CA 94010
Ray Jungwirth, General Manager

Prime Time Athletic Club is a privately owned, family-operated fitness club that’s been operating in Burlingame since 1979. Its six-acre facility offers more than 100,000 square feet of amenities, including two heated swimming pools; complete fitness and cardiovascular training centers; and multiple courts for tennis, squash, racquetball and basketball. More than 500 group exercise classes are offered each month, and members can follow their workouts with a visit to the club’s steam rooms, saunas and Jacuzzis.

Prime Time Athletic Club has garnered significant media attention over its 30-plus years in business. It’s been voted “Best Overall Club” by City Sports magazine, “Best Health Club” by San Francisco Focus magazine, “Best of San Mateo County” by the San Mateo Times, and was ranked as one of the “Top 100 Clubs and Chains in North America” in Club Industry magazine’s July 2013 issue.

For clients with specific fitness goals in mind, Prime Time Athletic Club’s Fitness Team is on hand to help—its staff also includes a podiatrist and chiropractor (available by appointment). The family-oriented facility offers an expanded child care center, with free kids’ karate, swimming and tennis lessons. Children between the ages of 10 and 14 can enroll in supervised fitness programs specifically designed for kids. 

Company Philosophy

“Member service is paramount to our club, and we achieve excellent results through unyielding enthusiasm and teamwork. We care about our members and are proud to always make them feel welcome and important. We’re a family business, and we treat our members as an extension of that family.”

Serving San Mateo County including Redwood City, South SF, Daly City, San Bruno, Pacifica, San Carlos, Millbrae, Half Moon Bay and Burlingame

5 Group Exercise Studios: Yoga & Pilates, Bosu, Cardio Kickboxing Spinning, Aqua and Zumba
Personal Training and Fitness Testing
Senior Programs
Child Care Center
Free Children's Programs: Karate, Tennis & Swimming Lessons
Massage, Chiropractor and Podiatrist

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for health clubs that have earned the prestigious Diamond Certified award. For Prime Time Athletic Club, the key to achieving and maintaining high levels of customer satisfaction is simple: provide every member with a superior fitness environment and excellent customer service. “What...

Frequently Asked Questions

Q: How much does membership cost?
A: "It depends on the level of membership you choose. We have a basic membership and an executive membership, the latter of which includes tennis, racquetball and squash; complimentary appointments with a personal trainer; and free assessments w...
Q: If I have a basic membership but want to try squash or racquetball, do you offer a pay-per-use system?
A: "Yes. If you have a fitness-level membership and want to use the tennis, racquetball or squash courts on an infrequent basis, you can simply pay $5 per person, per hour. If you decide you want to use the courts on a more frequent basis, you c...
Q: Do I have to sign a long-term contract or can I go month-to-month?
A: "We offer two levels of membership in terms of duration: a month-to-month agreement that allows members to cancel at any point with 30 days’ written notice and a 1-year agreement. If you’re willing to commit to the 1-year agreemen...

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Industry Info

Setting realistic goals is a crucial part of any successful exercise program.
Whether you’re new to regular exercise or returning after an extended absence, one of the most important things you can do before you even step foot in a gym or health club is set realistic goals for yourself. “Often, people who are just...
Findings based on statistically reliable research from 325 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 325

Diamond Certified Qualification

Based on 325 customer surveys, we declare
Prime Time Athletic Club
has passed all rating steps and has earned
The Diamond Certified Award
No. 1156
Continuously qualified since October 2007.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Greg H. Verified Customer Name
"I don't have to wait for any machines. There are plenty of things for everybody to use, free weights, and machines. Everything is clean. We're very happy with the gym."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Prime Time Athletic Club
1730 Rollins Road
Burlingame, CA 94010
(650) 395-7975
DCID6506977311

Mon – Fri: 5:30am – 11pm
Sat – Sun: 8am – 8pm
Closed Easter, Thanksgiving, Christmas

Serving San Mateo County including Redwood City, South SF, Daly City, San Bruno, Pacifica, San Carlos, Millbrae, Half Moon Bay and Burlingame

Ray Jungwirth, General Manager
30
95
Liability Insurance, Workers' Compensation
John Michael, President
1979
5 Group Exercise Studios: Yoga and Pilates, Bosu, Cardio Kickboxing, Spinning, Aqua and Zumba; Personal Training and Fitness Testing; Senior Programs; Childcare Center; Free Children’s Programs: Karate, Tennis and Swimming Lessons; Massage, Chiropractor and Podiatrist
4,000
Individuals
San Mateo Health Clubs

Photo & Video Gallery

Survey Responses For

Prime Time Athletic Club

Prime Time Athletic Club: Average 8.3 out of 10 based on 325 unique customer surveys of customer satisfaction.
Greg H. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very available and helpful. I've brought a couple friends and they liked it. It's nice to have the childcare option. It's nice how many things you have to do there. The pool is very nice and the upkeep is good."

"I don't have to wait for any machines. There are plenty of things for everybody to use, free weights, and machines. Everything is clean. We're very happy with the gym."

Ryan H. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is the best gym in the Bay Area."

"I like the cleanliness and the size of the place. I'm very happy with it."

Francisco L. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a nice gym to join because it's family oriented. The only thing is, it's a little more expensive than other gyms. I highly recommend it."

"When my kids were still young, I liked the free lessons like swimming and karate. You have a lot of free lessons. You also have the daycare. The gym is pretty big. I like the place."

Harriet H. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They've got everything you need there."

"I like that it's local and it's easy to get to. I've been going there for 30 years."

William O. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. I'm very satisfied myself."

"They keep everything up. They keep it clean and they keep the equipment operational."

Christine C. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a gym that has all the amenities that one would need. In addition, there's a snack bar where someone might want to grab a snack. Also, they have a large pool area. "

"I like the size of the facility and the options of the equipment."

Genevieve Y. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great club. It's almost like a family. I liked it so much. I've been there for 26 years."

"They have everything. That's the key. They are both a club and a gym. They have racquetball, basketball, tennis, swimming pool, Jacuzzi, and nice shower facilities. It's a one-stop gym. They always upgrade their machines. You name it they have it. Even the parking is good. They keep improving. They put the money back into the club. "

Anthony C. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's convenient and I like the family environment."

"I go there for the convenience."

Freddy P. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been a member for over 30 years. There are a lot of positive things about them, but they should stay open later. A lot of people get off of work late. Everything else about them is great."

"Racquetball"

Gail N. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"There is always space on the machines. They have good child care, too."

"You never have to wait for anything there. "

Gina G. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I chose Prime Time because of the classes that they offer. "

"The Yoga, spin, and Zumba classes"

Marilyn C. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The environment is clean, and there are a lot of options for the members."

"I liked the Yoga and spin classes."

Mark P. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's the best club on the Peninsula."

"The friendly staff"

Vanessa M. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They've got everything that most gyms don't offer. It's family oriented. They are really organized. The facility itself is great. It's very clean. "

"I love the classes. I like the spin class. I think the teacher's name is Mary."

Albert C. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are clean, a good value, and a ton of classes to pick from."

"I like that they are nice people, I like their classes, and I like their weight room."

Andrea S. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a great health club."

"I think everyone is super friendly there from the staff to their clients."

Dmitry K. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good value"

"They're non-judgmental people."

Kevin C. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a very clean and friendly place to go."

"Friendliness"

George/Kia S. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're top-notch and pretty much a full service place. You can take classes, lift weights, go swimming, and whatever floats your boat."

"I like that it gets my wife out of the house for a while and I really like that they have good yoga classes."

Mr. L. Verified Prime Time Athletic Club Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go with them and do your thing."

"They have a very clean and tidy establishment. The lady upfront, I think her name is Lia, is very nice, courteous, and polite."