Diamond Certified Company Report

PremierGarage

Diamond Certified Company Report

PremierGarage

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i

Akshay S.

VERIFIED PremierGarage CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the professionalism and the efficiency of it. It didn't take too long for me to get all of the details that I needed and it was pretty straightforward.

I like the quality of the product. It's been more than a year since we've been using it. It was very hassle-free and they were flexible with scheduling appointments. Overall, I'm satisfied with the work.

Angela W.

VERIFIED PremierGarage CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they have a quality product and really friendly service.

I like their product, they're reliable, and they follow through.

Arun V.

VERIFIED PremierGarage CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quality of detail is very good.

I liked the finished product.

Read All 250 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Nick Granato (L), Veny Pirochta and Scott McWhirter, Owners

PremierGarage installs floor coatings, custom cabinets and organizers, and provides other storage solutions for Bay Area clients’ garages. The company uses high-quality materials and installation techniques and offers free, in-home consultations and estimates.

Owned by the three-man team of Veny Pirochta, Scott McWhirter and Nick Granato, PremierGarage combines the buying power of a national company with the personal service of a locally owned store. Its owners pride themselves on being very hands-on and personally involved with each project. They communicate with customers and crews to ensure expectations, schedules and budgets are being met, and they’re immediately accessible should questions or problems arise.

A garage is more than a place to park a car, says Mr. Granato. Whether customers want to craft a workshop, create a hobby area, add a game room or just streamline a storage solution, PremierGarage can help. The company also offers what it calls a “Premier Difference,” which guarantees best-in-class products and services at every stage of a garage project.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON PremierGarage

Service AREA

Santa Clara County
Alameda County
Contra Costa County
San Mateo County

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SERVICES PERFORMED

Garage Cabinets & Storage Systems
Garage Floor Coatings
Garage Overhead Racks
Closet & Home Organizational Systems Installation
Work Bench Areas

DIAMOND CERTIFIED RESEARCHED ARTICLES ON PremierGarage

PremierGarage works on all types of garage storage projects.

Company Profile

PremierGarage installs floor coatings, custom cabinets and organizers, and provides other storage solutions for Bay Area clients’ garages. The company uses high-quality materials and installation techniques and offers free, in-home consultations and estimates.

Owned by the three-man team of Veny Pirochta, Scott McWhirter and Nick Granato, PremierGarage combines the buying power of a national company with the personal service of a locally owned store. Its owners pride themselves on being very hands-on and personally involved with each project. They communicate with customers and crews to ensure expectations, schedules and budgets are being met, and they’re immediately accessible should questions or problems arise.

A garage is more than a place to park a car, says Mr. Granato. Whether customers want to craft a workshop, create a hobby area, add a game room or just streamline a storage solution, PremierGarage can help. The company also offers what it calls a “Premier Difference,” which guarantees best-in-class products and services at every stage of a garage project.

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Company Philosophy

"Our mission is to give all our customers a ‘premier' experience. The purpose of our company is to improve the lifestyles of our clients–that means paying attention to detail and getting all the little things right, not just the big ones."

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Comparative Summary

According to co-owner Nick Granato, PremierGarage is a “personal touch” business. Customers have an open and direct channel to the top of the company, he says, because the owners (Mr. Granato, Veny Pirochta and Scott McWhirter) involve themselves intimately with every project. “We consult with our crews in advance and in person, making sure everyone is prepared for the work ahead,” says Mr. Granato. “We maintain close lines of communication to keep the work on budget and moving at pace. And we’re always accessible should a question or problem arise.”

PremierGarage installs floor coatings, custom cabinets and organizers, and provides other home improvement solutions for clients’ garages. It uses the highest quality materials and installation techniques available on the market. According to Mr. Granato, the company’s emphasis on quality, combined with its competitive pricing, make it the undisputed best value in the industry.

Mr. Granato considers his employees “a huge asset.” Not only do they do outstanding work, he says, they do it with a positive attitude. Countless surveys–distributed to customers following every job–pay compliments to the work crews.

The Foster City-based company offers what it calls a “Premier Difference,” which guarantees best-in-class products and services at every stage of a garage project, including:

Free in-home consultation
“Our experienced consultants will come to your home, bring samples, determine your needs, and present the most attractive and functional options,” says Mr. Granato.

Personalized review of needs and goals
“Our consultants are ready to listen, ask questions and assess your needs,” says Mr. Granato. “The only limit is your sense of style, sensibility and imagination.”

Complete garage inspection
PremierGarage’s consultants take all required measurements and inspect floors, walls and ceilings.

Developing the design
“Your consultant develops a professional, personalized, on-site design,” says Mr. Granato. “We even create a printed, 3-D drawing that renders wall-by-wall elevation.”

Quality craftsmanship
Once you’ve approved the design, a copy of the work order is provided to PremierGarage’s production department. Cabinets are built according to clients’ personalized designs, and proper floor coating materials are selected. “Our installation crews are highly trained and will provide a unique experience you won’t forget,” says Mr. Granato.

Project management
Consultants follow the job at every step. “We’re confident you’ll be impressed with the professionalism of our entire team,” says Mr. Granato.

Accessories for every need
Ask your consultant about options for your bikes, sports equipment, garden tools, arts, crafts, and hobbies.

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Industry Info

That’s the mark of a great company, says Mark Granato, co-owner of PremierGarage in Foster City. “All companies make mistakes,” he says. “The question is, do they take care of them right away or do they drag them out?” Look for companies that are committed to returning phone calls. Ask if they have a policy for dealing with dissatisfied customers.

Doing your homework is another good rule to follow when selecting a garage improvement company. How long has the company been in business? How many installations has it done? What kind of warranties does it offer? Are the warranties in writing? Look closely at the warranties of competing companies, and make sure the terms are comparable.

Once you’ve narrowed down your selection of contractors, look into their reputations. Needless to say, they should have a contractor’s license. But they should also be able to provide endorsements from previous customers—and those customers should be willing to talk to you. Most satisfied customers are eager to spread the word, says Mr. Granato, so be sure and ask for referrals.

If the company does garage flooring, Mr. Granato recommends you ask about curing time—in other words, how long until you can go into your garage? Also, make sure the flooring has low volatile organic compound (VOC) content. VOCs release vapors that, while not acutely toxic, usually have chronic effects.

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Frequently Asked Questions

Q: Why should I get my floor coated?

A: Our proprietary, state-of-the-art hybrid polymer floor coating will turn your garage floor into an attractive surface area that’s easy to clean and maintain. Imagine turning your garage into another room and making it an extension of your home. You’ll be able to enjoy your garage in many new ways, using it for parties, games, arts and crafts, and so forth.

Q: How long does it take to coat a floor?

A: Our crews have an extensive preparation process, which includes grinding the floor and filling cracks or chip marks before applying the coating. Typically, we’ll do the floor over two days and then let it cure for 24 hours. Your garage will then be ready for full use.

Q: What’s the benefit of a chip floor versus a solid coating?

A: A chip floor provides added protection and better slip resistant properties. It’ll also help camouflage any imperfections in the floor and hide soil much better, reducing cleaning frequency.

Q: What’s the best time of year to get my floors coated?

A: Our products are applied year round and are not affected by changes in temperature or weather. Our crews work rain or shine.

Q: Can you apply your product in other areas?

A: Yes, our products have been used in basements, utility rooms, laundry rooms, bathrooms, and kitchens.

Q: What are your cabinets made of?

A: PremierGarage cabinets are finely crafted from industrial grade, thermal-fused melamine, so they can withstand extreme temperature changes and heavy loads without cracking or buckling. The cabinets are finished with melamine, both inside and outside, for durability and easy cleaning. All our cabinets come with full-interlocking backs, heavy duty, fully-concealed hinges, and one-inch thick shelving to prevent bowing.

Q: How do you install cabinets?

A: Our crews provide off-the-floor mounting. They’ll install the cabinets directly into the studs, which provides extra strength. This also helps keep insects and rodents out of the cabinets and makes cleaning the garage floor easy, because you don’t have to worry about moisture coming into contact with the cabinets.

Q: How long does it take to install cabinets?

A: Prior to installation, your cabinets will be built in our warehouse based on the design agreed upon between you and your consultant. Our crews will deliver the cabinets to your home and install them. Then they’ll install all doors and shelves and clean them. A typical installation can be completed within one day.

Q: What sizes of cabinets do you offer?

A: Although we do provide standard size cabinets, we also handle custom sizes, so we can combine the best of both to provide you with a design that’s unique to your garage and will best fit your needs and style.

Q: Why should I select PremierGarage?

A: For more than 10 years, we’ve been combining practical design and extraordinary style with extensive product offerings. Our design team is very experienced and truly understands how to provide clients with the best solutions. Our experience, customer service and design experience is well-known and second to none. We applied more than 8 million square feet of concrete coatings and completed more than 12,000 garage installations in 2009 alone.

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Diamond Certified RATINGS ON PremierGarage
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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 250 VERIFIED CUSTOMERS i
PremierGarage : Average 9.2 out of 10 based on 250 unique customer surveys of customer satisfaction.

Akshay S.

VERIFIED PremierGarage CUSTOMER

1 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked the professionalism and the efficiency of it. It didn't take too long for me to get all of the details that I needed and it was pretty straightforward.

I like the quality of the product. It's been more than a year since we've been using it. It was very hassle-free and they were flexible with scheduling appointments. Overall, I'm satisfied with the work.

Angela W.

VERIFIED PremierGarage CUSTOMER

2 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. I think they have a quality product and really friendly service.

I like their product, they're reliable, and they follow through.

Arun V.

VERIFIED PremierGarage CUSTOMER

3 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their quality of detail is very good.

I liked the finished product.

Elizabeth C.

VERIFIED PremierGarage CUSTOMER

4 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were happy with their service.

I liked the quality of the job.

Baljit K.

VERIFIED PremierGarage CUSTOMER

5 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very high quality and we've had no problems with the service.

They were very professional and they installed the system well.

Barbara H.

VERIFIED PremierGarage CUSTOMER

6 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trust them.

They got the job done and it looks great.

Barbara L.

VERIFIED PremierGarage CUSTOMER

7 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They come when they say they're going to come, and Nick is a very good businessman.

I like that they're very professional. I was really satisfied.

Bunnie D.

VERIFIED PremierGarage CUSTOMER

8 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like the flooring. It looks nice.

They were fast. They did what they had to do and got out. It was very good.

Chris B.

VERIFIED PremierGarage CUSTOMER

9 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were prompt and professional from start to finish.

I like how they followed up throughout the job and afterwards.

Chuck M.

VERIFIED PremierGarage CUSTOMER

10 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional.

I liked that they did what they said they were going to do.

Courtney G.

VERIFIED PremierGarage CUSTOMER

11 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a great company.

I liked their punctuality and customer service.

Dave D.

VERIFIED PremierGarage CUSTOMER

12 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job. They're a little pricy but they have good quality overall. I referred a couple people to them but I never got my referral bonus.

They showed up on time and they did their job. They were very clean, the work was well done, and they have a good quality product. They did their job very well and I've recommended them to other people.

Doris H.

VERIFIED PremierGarage CUSTOMER

13 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good quality and the work was done on time.

They were able to get the cabinets in on time, as we requested.

Ed N.

VERIFIED PremierGarage CUSTOMER

14 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, it was done on time, and it looks great.

I liked that they were on time and the job turned out great.

Gary Z.

VERIFIED PremierGarage CUSTOMER

15 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're flexible to work with you and they're prompt with getting their work done.

I like the options of the products that they have.

Jeff A.

VERIFIED PremierGarage CUSTOMER

16 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a good price, a great product, and they do timely installation. They were very clean and they kept up after themselves.

I like their product. I've been very happy with it. They were very helpful and knowledgeable.

Jim H.

VERIFIED PremierGarage CUSTOMER

17 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

There's no one better.

I liked their willingness to come back and do some repairs that the contractor had messed up. I like the quality and efficiency of their work.

Juliana T.

VERIFIED PremierGarage CUSTOMER

18 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They are just an overall great company to work with. They did what I needed them to do, they were on time, and they were professional.

Sandra H.

VERIFIED PremierGarage CUSTOMER

19 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are the best. They really know what they're doing, they have a good product, and everyone loves my new flooring.

They have a great business. They're knowledgeable, professional, and reliable. I'm 100% satisfied.

Kathleen R.

VERIFIED PremierGarage CUSTOMER

20 of 250

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very organized, responsive, timely, and professional. They always explained what they were doing, they're very neat, and they cleaned up their mess at the end of the day.

I like the product. My floor is great.

Read All 250 Survey Responses at Ratings View