Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
July 2012
We declare that Pipe Spy Marin, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1891
(415) 890-6856

Pipe Spy Marin found the issue with this clogged pipe and quickly resolved it.

Pipe Spy Marin, Inc. inspects, diagnoses, repairs, and replaces sewer lines for residential and commercial clients in Marin County and San Francisco. The company’s comprehensive inspection process includes providing a written report, video and estimate that detail the condition of each customer’s sewer line, which allows its technicians to customize their services to guarantee the best possible results.

President Myles O’Dwyer says his favorite part of working with sewer lines is solving the unique puzzle that every job presents. “Pipe work varies significantly from location to location—even if they’re right next door to each other—so it takes quite a bit of investigation and problem solving to find the best solutions. We’re challenged on a daily basis, but that’s exactly what makes this type of work so interesting.”

Pipe Spy Marin utilizes trenchless sewer replacement technology and pipe bursting techniques to maintain the integrity of its customers’ properties. “Some people think you have to dig a big trench in a yard to replace a sewer line, but our trenchless capabilities allow us to burst and replace an entire pipe without disturbing the ground in between,” explains Mr. O’Dwyer. “Our customers really appreciate having that option.” 

Company Philosophy

“We understand how disruptive a sewer line problem can be to a household, so our main goal is to work as quickly and efficiently as possible so our customers can get back to normal. Sewer problems can really vary in terms of difficulty, but we always take the time to come up with the best solutions to our customers’ problems.”

Serving all of San Francisco and Marin County including San Anselmo, Larkspur, San Rafael, Mill Valley, Novato, Corte Madera and Sausalito.

Sewer Line Inspection
Diagnosis
Repair & Replacement

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for sewer line contractors that have earned the prestigious Diamond Certified award. For Pipe Spy Marin, Inc., the key to achieving and maintaining high levels of customer satisfaction is taking a measured, comprehensive approach to each project that ultimately ensures the best possible...

Frequently Asked Questions

Q: Do I need to fix my sewer line right away?
A: "That depends on the extent of the damage, but you can delay the work in many cases. A new sewer line is expensive, so postponing work can often help people who are living on a budget. We’ll advise you on whether the work can be put off...
Q: How long will it take to replace my sewer line?
A: "In most cases, it takes about two days to complete the actual work, but the job isn’t fully done until it’s inspected by the county, and that can take a while. Marin County can usually do an inspection within one day, but it can...
Q: How long will my water be off during the project?
A: "We actually don’t turn off the water. The entire job may take two days to complete, but replacing a pipe only takes about four hours. During that period, we ask that you don’t use any sinks, bathtubs or toilets. That means if we...

Industry Info

When looking for a sewer line contractor, consider asking a real estate agent for a referral.
Most sewer inspections are conducted in conjunction with the sale of a property—buyers usually want to know the condition of the sewers before they invest in a new home or business location. As a result, most referrals and recommendations for...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
91%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Pipe Spy Marin, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1891
Continuously qualified since July 2012.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Patrick D. Verified Customer Name
"The quality of the work"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Pipe Spy Marin, Inc.
(415) 890-6856
DCID4159270287

Mon – Fri: 8am – 5pm

Serving all of San Francisco and Marin County including San Anselmo, Larkspur, San Rafael, Mill Valley, Novato, Corte Madera and Sausalito.

Myles O'Dwyer, President
15
12
PACP Certified
909818
Liability Insurance, Workers' Compensation
2007
Sewer Line Inspection, Diagnosis, Repair & Replacement
500
Commercial, Residential
10-Year Warranty on All Work and Pipe Materials, Manufacturers’ Warranties
Marin Sewer Line Contractor

Photo & Video Gallery

Survey Responses For

Pipe Spy Marin, Inc.

Pipe Spy Marin, Inc.: Average 8.8 out of 10 based on 200 unique customer surveys of customer satisfaction.
Patrick D. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do great work, and the pricing can be an issue, but overall, they do great work."

"The quality of the work"

Ken P. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable, they know how to get the job done, and they know what they are doing."

"They are on time, and they sent out the report quickly."

Brian W. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nothing in particular"

"They were good."

Mimi G. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the assessment and gave recommendations in a timely manner."

"They have a camera that goes underground so you can see what the actual problem is."

Jim K. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked the way they did business. They got the job done and were very professional."

"They got the job done on time and at a good price."

Ken A. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say Miles is highly competent, honest, and prompt. "

"Myles is always on time. He is really nice to do business with. He is caring and a reasonable person."

Kathy S. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them if someone needed this type of service."

"They were very prompt with sending information and the estimate, which made everything very easy."

Jordan A. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job and completed the work on time."

"They took care of the lateral replacement without me having any knowledge of the subject."

Rick A. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"The communication was great."

Barbara J. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful even when they weren't getting paid."

"They were very thorough."

Andrea D. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, on time, and very helpful with the ongoing process."

"They were very friendly and conscientious."

Alicia I. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, on time, and they did a great job. They cleaned up after themselves."

"They got the job done, and they were pretty quick."

Arturo A. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a great company, they are always on time, and their prices are pretty competitive to other companies."

"They are bilingual."

Bernard L. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and professional. They are candid, and they are honest."

"They are my go-to guys."

Dale F. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are available."

"They are easy to make appointments with, and they get the job done."

Joe H. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they did a good job."

"The work was clearly communicated to me and they had a clear knowledge of permits and other issues."

John R. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I worked with James Brown."

"I liked the communication and the consistency and how things were done. They do a great job."

Julia G. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional."

"They were informed."

Kathleen M. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrive on time, they do their best to get the job done without additional fees, and the office people are hardworking and responsive. They are professionals all-around."

"They are reliable and they do their best."

Kathryn S. Verified Pipe Spy Marin, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He was very professional, and he seemed to know his job."

"He was very professional and he seemed to know his job."