DIAMOND CERTIFIED COMPANY REPORT
Pioneer Auto Service
Pioneer Auto Service has been repairing domestic and foreign vehicles at its San Ramon facility since 1979. The shop’s main focus is mechanical restoration, but it also performs minor bodywork repairs as well. Other services include tune-ups, brakes, transmissions, engines, wheel alignment, and smog repair.
Owner Bob Fuenzalida has been in the auto repair industry since 1971, working as a line mechanic, shop foreman, service manager, and service supervisor. In 2003, he took over ownership of Pioneer Auto Service from original owner. Mr. Fuenzalida is also a long-time member of the Automotive Service Council (ASC).
Pioneer Auto Service uses only Original Equipment Manufacturer (OEM) parts, and all the company’s services come with a one-year/12,000 mile warranty on parts and labor. Its smog technicians are also required to attend classes to keep up with the latest technological advancements.
Company Philosophy
“We strive to provide superior work and reasonable pricing while emphasizing convenience for our customers. It’s never a pleasant experience to have a car break down, so our goal is to make the process as painless and hassle-free as possible so our customers can quickly return to their normal lives. We’ll treat them with courtesy and make sure they understand their repair options. We stand behind our work, and if there are ever any problems, we’ll resolve them so our customers are completely satisfied.”
Serving all of Contra Costa and Alameda counties including Antioch, Walnut Creek, Richmond, Concord, Berkeley, Hayward, Fremont and Oakland.
Diagnostics
Inspections
Maintenance
Repairs
Body Work
Smog Checks
Failed Smog Inspections
Tires & Alignment
Comparative Summary
For San Ramon’s Pioneer Auto Service, the approval of its customers holds precedent over all. This approach, which began when the shop first opened in 1979, has gained the company a loyal base of clients that, according to owner Bob Fuenzalida, value its superior service and friendly environment. Pioneer Auto Service’s main focus is mechanical restoration, but it does minor bodywork as well. It...
Frequently Asked Questions
Q: What if I need to get home or to work while my car is being serviced?
A: "For the convenience of our customers, we offer a courtesy shuttle for local transportation. We can also arrange for a rental car."
Q: How often do I need a tune up?
A: "About every two years or 30,000 miles, whichever comes first."
Q: What’s “scheduled maintenance” and why do I need it?
A: "Regular scheduled maintenance practices will often find small problems and keep them from becoming bigger problems. Remember, no matter how well you take care of your vehicle, there’s always something that could fail."
Map
Javascript is required to view this map.
Industry Info
|
Having your car’s fuel injector serviced is a little known but important aspect of vehicle maintenance.
“It’s very important to keep a car’s fuel injectors clean,” says Bob Fuenzalida, owner of Pioneer Auto Service in San Ramon. Fuel injectors can cost $100 or more, and cars may have one for each cylinder, so replacing them can...
|
Findings based on statistically reliable research from 180 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
96%
n = 180
Diamond Certified Qualification
Based on 180 customer surveys, we declare
Pioneer Auto Service
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 19
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
B.B. Verified Customer Name
"I know the owner. We have always been able to work things out. I have used him for more than ten years."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Pioneer Auto Service
1955 San Ramon Valley Blvd.
San Ramon, CA 94583
San Ramon, CA 94583
(925) 452-7927
DCID9258371000
Mon - Fri: 8am - 6pm
Serving all of Contra Costa and Alameda counties including Antioch, Walnut Creek, Richmond, Concord, Berkeley, Hayward, Fremont and Oakland.
Bob Fuenzalida
32
ASE Certified Mechanics, ASE Master Technicians, Smog Licensed
234142
Liability Insurance, Worker's Compensation
AAA Approved Shop
Diagnostics, Inspections, Maintenance, Repairs, Body Work, Smog Checks, Tire and Wheel Alignment
Businesses, Car Owners
1 Year/12K Mile Warranty on Parts and Labor
Survey Responses For
Pioneer Auto Service
Pioneer Auto Service: based on 180 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
B.B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know the owner. We have always been able to work things out. I have used him for more than ten years."
Brian A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their hours, and their technicians are courteous."
Bruce A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good quality work."
Connie B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been using them for over twenty years. I knew the first owners. I continued using them after the new owners took over because I like them too. That's why I still have them service my car. I just think they're honest. I do not feel like I am being conned, nor do I feel that they are trying to do more stuff than needed. They do what they say they're going to do. They also wash my car for free. They provide transportation to my home."
Gail B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their knowledge and how quickly they got me in and out."
Gerald B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close."
Gwen B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I rely on them. They do a thorough job, and they keep my wheels going. They come and get me when I need them to. They help me immensely."
Mark B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to talk to, good at explaining the problems, and their price was a lot better than the dealership."
Rick B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. They were honest, sincere, and communicative. If I needed a ride, they'd give me one. I have been using them for more than twenty years."
Tony A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very prompt and courteous. My husband really likes that they keep their work area clean. We used to go to the dealer, but it is such a much better experience going to Pioneer."
Art B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were interested in solving my problems, and they were very supportive in general."
Christy B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They tell you straight up what is wrong with your automobile."
Chuck H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, honest, and they delivered on time."
Frank B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get cars done on time, they tell you what's wrong with your car, and they are in the ballpark with their prices."
Gwen B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job. They have always been very kind to me."
Harry I. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very courteous, and their pricing is reasonable. They are very prompt all the way around."
James C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Both Mark and Bob are very nice people. They do a great job."
Jim C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people there are nice."
Joan H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their honesty, and I liked how they were straightforward with me. I have been going to them for years, long before the son owned the company."
Larry D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest. If something is inexpensive, they tell you. They are reliable."
Mark E. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"As a tow truck driver, I recommend them all of the time."
Mark G. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They tell me what the price is going to be, and they stick to it."
Mike E. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fixed my car properly, and they were really friendly."
Marnie A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service, friendliness, and everything gets done."
Jerry A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I absolutely trust them. They don't try to sell you something you don't need."
Jim B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest, and they told us what the problem was."
John B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take care of the job."
Bob C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest, they do good work, and they don''t take advantage of you. Bob is the best mechanic in the area."
Richard C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are courteous, they are efficient, the prices are reasonable and they do good work."
Julie C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a mechanic who we think is great."
Doug C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are able to diagnose and solve problems quickly."
Maddie C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are pretty honest, close by, and the customer service is good."
Mary E. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know that I'm getting treated fairly, and I feel comfortable that they are giving me honest answers."
Ken E. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are great people, they do great work and bend over backwards to help you. I've used them for years and years. I can't say enough good things about them."
Kenette F. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been doing business with them for year and I trust them to do a good job."
Charles J. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quality work and follow up."
Andre B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location and good service, I've been using them for twelve years."
John J. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are the best at what they do."
Walter C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've never had a problem."
Allen S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal contact, I've been using them for twenty years."
Rich R. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can't say anything but the best about them. I am very happy with the service I get."
Linda R. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly, professional, quick, and reliable. We've had nothing but good service."
C.T.F. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest, and they get the work done quickly."
Lance Y. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're tops. Personal friend works there as a mechanic. They are very honest people over there."
Joe T. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take care of what I ask them to do, without any hassles."
Curt A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Excellent service, and I don't usually rate anyone excellent."
Rod S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Seem to provide the service needed, convenient, and they did the work reasonably well."
Gary R. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest and fair prices, we're very satisfied with their work."
Tom W. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Diane."
M.K. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Always polite, and they recognize you immediately when you come in. They will also shuttle me back and forth."
John W. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Competent people that offer great service."
Alice C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, they're great."
Lee D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are nice. We always go there."
Kathy S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Always do a great job and always service oriented."
Kerry L. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're the top of the line."
Diana S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're so reliable. I go to them because I can't wait for my husband."
Steve P. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality and expertise."
Lauren B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Going there is stress free. I never have to worry about anything."
Linda V. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality, personable, and affordable."
Anna A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're the best around."
Garrett C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know whatever they do, it's going to be fixed."
Hope S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like all of them."
Alexandria A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest, I don't know anything about cars and they know that, but I'm comfortable going there and asking questions."
Barbara L. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They can take care of anything and everything."
John K. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get it done right."
David M. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Know the owner."
Ralph B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I'd rather go there, because I can talk directly to the mechanic."
William L. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people there and their work."
Katherine V. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer friendly and quality work."
Richard V. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're conveniently located near my work."
Charlotte B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very accommodating, and they told me exactly what was going on and what was wrong with my car."
George A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been using them for about twenty years. Their location is close to me."
Renee B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They helped me a lot. There was nothing wrong with the car after they fixed it."
S.A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just did the work. The car is okay."
Tyra B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always do the work that they say they are going to do within the time frame they say they going to do it."
Ambrose C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was done as promised. They kept me updated on their findings, and they were negotiable with the price."
Doug H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good service, and they are honest."
Linda H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I trust them completely with all of my cars. They are really fabulous."
Paul B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are timely and efficient."
Brooks A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very honest with me."
Martha A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're honest."
Bud B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've always been efficient, and had my car ready on time."
David B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been doing business with them for 15 years, I like it all."
Debbie B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's convenient. They keep their promises, and the prices are reasonable."
Tyra B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the convenience."
Carl D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are convenient and they do a good job."
Lloyd D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't have to deal with the dealerships. They are easy to work with."
Cliff B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work and are very personable."
Cliff H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service, they know me and my car."
Mark S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There's something about them that I trust."
Laura S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pretty honest."
Jane R. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest and upfront."
Kay B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest, professional, and very friendly."
Doug G. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Perfectionists."
Greg J. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're just great. It doesn't get any better than them."
Ed L. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient and flexible."
James F. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest and comparable prices."
Doug E. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're always on target."
Allen G. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service, and they do a great job, which is why we all go there."
Neal N. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're thorough and knowledgeable."
Karen D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality work and personal atmosphere."
V.S.R. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location, shuttle, and prices."
Terry W. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fix whatever the problem is."
Shayla S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're nice, they diagnose the problem, and they explain the repairs before they do the work."
Al M. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're close to work."
Raphael M. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close to my house."
Julie C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're smaller, and they know your name, which helps."
Lee M. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest."
E.M. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mostly the owner."
S.R.F.P.D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner has years of experience and is trustworthy."
David B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest."
Diane V. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Definitely the owner."
Gene W. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They greet you when you walk in, even if they're on the phone."
Ken P. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been going to them for a number of years."
Nora N. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My husband will only go to them."
Christine G. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They work with me, and their prices are comparable."
Richard M. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're quality minded and customer service oriented."
Chad W. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't get the runaround."
Randy F. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're just plain honest."
Robin B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're upfront with me. I don't get the runaround."
Ted H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their diagnostics is always up to speed."
Valerie K. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That's the only place I'll go."
John S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They treat you as if you're a personal friend."
Michael B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location and affordability."
Charlie J. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do everything they can to fix the problem."
Angela B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The know what they're doing."
Bob B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They can work on all types of cars."
John S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"If I think their estimate is high, they'll discuss it with me."
David A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're always courteous. They tell me what they're going to do before they do it."
Daniel D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're capable of fixing just about anything."
Yolanda W. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're professional, polite, and they know what to do."
Jayne N. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't have to go anywhere else."
Michael Y. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality workmanship."
Ken W. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very simple, down to earth people."
Joanne H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work and the cost."
Denise W. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"From the minute you walk in the door they acknowledge you, and they're quick to assist."
Lance G. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're experts at what they do."
Misty R. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're the most qualified shop around. They're worth the drive."
Catherine R. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're personable, and they do it right the first time."
John C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can recommend them and feel confident about their work."
Linda M. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have recommended them for a long time."
Brent B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very thorough. When you ask a question, you get a very thorough answer."
Cathy B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and helpful. I went there once, and Mike came out from behind the counter right away and looked at my car to see what it needed. I thought that was very nice. He helped solve my problems. When I asked Mike what the situation was, he offered a couple of suggestions."
Eric A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close, and I trust them."
Mike B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I feel they're honest. They are usually on time. I never have to wait because the car is ready when they say it is going to be."
Nick B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the quality of their work. They got the job done and replaced the fuel pump correctly."
Eduardo F. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close by, which makes it convenient for me. They do a pretty good job."
Gretchen F. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were recommended by AAA."
Mark F. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked their mailing. It notified me what type of services that they are able to do."
Courtney A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work."
James B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've dealt with them for years even under the old ownership, and they've always done a good job and treated us well."
Cheri D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and accommodating."
Richard P. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to know what the problem is, and they fix it."
Betty A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Diagnostics are pretty accurate, and their service is good."
E.B.P.S. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient."
Andre B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly approach, I've been using them for eleven years now."
Mr. A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to do a great job, and they get it done on time."
Edward I. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are usually upfront."
Vicky C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Price."
Jesse K. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Equipment, expertise, and staff."
James R. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to be fair."
Jane T. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a really nice job."
Daryl P. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know their business, and they're good at it."
Judy C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't have to go very far to have my car serviced."
Renee C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take care and pride in what they do."
Renee N. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mechanics and price."
Jess B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been going to them for a long time. Their prices are pretty reasonable, compared to going to the dealership."
Bob H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to take my car the same day."
Jim G. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are next door to my business, which I like."
John B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service lady there was nice. They took my RV in right away. My RV had broken down, and they were nice enough to take it in right away."
Vickie H. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No response."
Bruce B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:No
Q3 & Q4:"I have always liked them. They are honest."
H.B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:No
Q3 & Q4:"Not much."
Norma A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:No
Q3 & Q4:"It was a small garage, not a big one, so they paid more attention to my car."
Dawn G. Verified Pioneer Auto Service Customer Name
Q1:
Q2:No
Q3 & Q4:"They were friendly, quick, and responsive."
Cal D. Verified Pioneer Auto Service Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's close to my office."
Ron B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:No
Q3 & Q4:"I guess it would be that when I took the car there, they took it in right away and worked on it. They didn't say for me to come back tomorrow."
Bill A. Verified Pioneer Auto Service Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
Muriel C. Verified Pioneer Auto Service Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
Sylvia B. Verified Pioneer Auto Service Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
