Independently Rated Highest in Quality
Originally Earned:
December 2011
We declare that Pinnacle Painting Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1807
(650) 273-5406

Pinnacle Painting Inc. provides a wide range of interior and exterior painting services for residential, commercial and industrial clients throughout Northern California. In addition to its general painting capabilities, the company specializes in cabinet refinishing, staining, texturing, wallpaper removal and hanging, and faux finishing.

Owner Chris Rivas began his career in the painting industry as a pressure washer and eventually shifted his focus to painting and wood restoration. Mr. Rivas says his favorite part of the painting process is restoring homes to their previous conditions. “People who have old houses or faded paint jobs really love how quickly we can make their homes look like new again. A new paint job is like an instant upgrade.”

Pinnacle Painting provides every project with the hands-on expertise of Mr. Rivas himself, which allows the company to offer highly personalized service throughout each phase of its customers’ painting jobs. “Our customers appreciate that we’re honest and live up to our promises,” he says. “If we say we’re going to do something, that’s what we do.”

Company Philosophy

“We believe the customer always comes first— that’s our number one rule and all our employees follow it. To us, customer service means we do whatever it takes to treat our clients with honesty and respect. They can trust us to do what’s best for them and work in their interest on every project.”

Serving Northern California

Residential/Commercial/Industrial
Interior/Exterior
Cabinet Refinishing
Wallpaper Hanging and Removal
Staining
Texturing
Faux Finishing
Free Consultations

Benjamin Moore
Benjamin Moore
Dunn Edwards
Dunn Edwards
Kelly Moore
Kelly Moore
Sherwin Williams
Sherwin Williams
Vista Point

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For Pinnacle Painting Inc., achieving and maintaining high levels of customer satisfaction is dependent on delivering high-quality services and always keeping its promises—a dedicated business approach that...

Frequently Asked Questions

Q: How soon can you start my project?
A: "We can usually start within a week or two, but sometimes we can start within a couple days—it depends on our schedule and your specific needs. Occasionally, we’ll have a customer who needs us to get started right away because of...
Q: How long will my painting job take to complete?
A: "That depends on the extent of the work, but we’ll provide a time estimate before we begin and stick to that deadline. We’re usually very accurate with our estimates—in fact, we do a lot of time-sensitive hospital jobs, whic...
Q: Do you provide onsite estimates?
A: "Not usually. We prefer to go over the project specifics, look at similar jobs we’ve done in the past and compare those bids to what we actually spent. We also have to consider the products we want to use. A lot of factors go into our b...

Industry Info

Before starting an outdoor painting project, be sure to take the weather into account.
Preparing for an exterior paint job involves just a few simple steps—pressure washing, sanding, spackling and priming—but many people neglect to account for outdoor conditions before they begin the process. For example, taking on a large...
Findings based on statistically reliable research from 50 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 50

Diamond Certified Qualification

Based on 50 customer surveys, we declare
Pinnacle Painting Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1807
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Mona T. Verified Customer Name
"I liked the way they treated my things and my house, with respect. They were trustworthy."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Pinnacle Painting Inc.
(650) 273-5406
DCID6507998495

Mon – Sat: 8am – 7pm

Serving Northern California

Chris Rivas
10
8
889532
Liability Insurance, Worker's Compensation
Better Business Bureau, Palo Alto Chamber of Commerce
2007
Interior and Exterior Painting, Wood Restoration
Benjamin Moore, Dunn Edwards, Kelly Moore, Sherwin Williams, Vista Point
40
Homeowners and General Contractors

Photo & Video Gallery

Survey Responses For

Pinnacle Painting Inc.

Pinnacle Painting Inc.: Average 9.3 out of 10 based on 50 unique customer surveys of these open ended questions.
Mona T. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fair and easy to do business with."

"I liked the way they treated my things and my house, with respect. They were trustworthy."

R. C. C. P. A. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are extremely open-minded. They are willing to help in anyway. They answer your questions, and if you need anything done immediately, they will try to put you on their schedule. They are easily accessible."

"They took care of everything we needed to sell our house. They did the painting on time. Everyone I know who has used them has been very satisfied."

R. S. J. S. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their work is good quality and timely."

"Overall, they do good work. They are very detailed and thorough."

Amy R. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Chris is honest and reliable. They're top quality. "

"They are honest, reliable, and prompt. We hired them again for another job. "

Andy C. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good quality, fair pricing, and good communication, they are also good in getting the job done."

"I only use them for paint jobs. They are always available so they are able to act when needed."

Andy S. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They gave me a price that was fair and they finished the job on time. They did a good job."

"They didn't make a mess. They did what they said they were going to do."

Bill Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional. They were on time. They did a great job with the clean-up and the actually painting, very high quality of work throughout the whole process."

"I like that they were on time and professional. They did a great job for me."

Chris S. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have very good customer service. They do what they say they"

"The customer service, they did a top-notch job. They follow up with you."

Deborah Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very honest and they did exactly what they were supposed to do. "

"They were always on time and they made sure everything was to my liking."

Deborah M. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The work is good and they keep their word about when they will finish."

"The professionalism and the quality of the work"

Dru Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were affordable and they did a good job."

"The quality of their work"

Gil T. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough, they work meticulously, and they are very careful about the surroundings when they are working."

"They were true to their word. They arrived on time, and they finished the work when they said they would."

Chris K. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are conscientious and they strive to give excellent customer service along with excellent work."

"The quality of work and their professionalism"

Joel Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They had very good advice about color matching. When they finished, everything looked very good."

"They kept on schedule and finished early."

Joey R. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional. The completed job was exactly what I had asked for."

"The quality of the job"

Justin M. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest."

"The quality of their work was great."

Justina Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They would be very satisfied with the service and the quality of their work if they used them."

"Their work was finished on time and they were accommodating about my schedule needs."

Katy Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, they followed through on what I wanted for colors, they were very good at communicating their schedules, and I liked working directly with the owner."

"They always arrived when they said they would and they finished on the schedule they originally planned."

Linda L. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were punctual, they did a great job, and you would never know that they were ever here."

"The results"

Lloyd Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable."

"Their professionalism"

Lynn S. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good painters, but they should shop around to compare prices. They should also make sure the original estimate is honored."

"They did good work. "

Micah Z. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a very professional service at a very reasonable price."

"The professionalism and how they did a great job, we were very satisfied."

Pamela P. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They helped with picking out color samples and they were great following up."

"The work was great."

Pete M. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, they worked within the timeline, and they stuck to the bid."

"The quality of their work and their ability to adjust schedule changes"

Ralph S. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very satisfied with their work and the price was right."

"I liked working with the owner, Chris Rivas."

Rod R. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd use no one else. They are very professional. They stop and listen to what you need. They offer suggestions and ideas from their vast experience and try to tailor their work to what the customer needs. They are very clean."

"Their professional attitude, they are willing to go the extra mile. They were very quick to do touch-ups and very slow to charge for it. They are very friendly. I actually made a couple of good friends from them being there. I would have no questions about leaving them in the house when I am not there. They painted more than they had to and went over and above. That's the kind of company they are. "

Benita Y. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you want a precise job where the work is done perfectly inside and out without any mess, and you want someone to go out of their way to help with recommendations, then you should work with Pinnacle."

"I trust Chris Rivas and his crew. They are very professional. I am comfortable to leave them alone in my home."

Sandy S. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very high quality work."

"The accuracy of their service"

Stan S. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of work was fantastic."

"The quality of the work"

Tina Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have amazing customer service. They are very in tune with my needs and they give good advice on color recommendations to go with the existing d"

"Their pricing and the quality of their work"

Tony B. Verified Pinnacle Painting Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and clean."

"They finished the work in the time frame that they said they would. They worked very neatly. They are very professional."

Sharp C. Verified Pinnacle Painting Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"He's very reliable. The job was done on time and he used good quality paint."

"He's all around a good businessman and he takes care of his business well."

Christina B. Verified Pinnacle Painting Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are a great company and very professional."

"They stood behind their work. When I noticed a couple of places I wasn't happy with, they came back right away, at no charge and made it perfect."

Hans W. Verified Pinnacle Painting Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Good customer service, prompt, quality work, and they are very personable."

"They are easy to work with. They did a really good job. "

Martin Verified Pinnacle Painting Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They worked pretty fast."

"The speed of their work"

Steve M. Verified Pinnacle Painting Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable and the work was excellent."

"They did excellent work and they were dependable."

Todd E. Verified Pinnacle Painting Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They show up on time, they staff properly, and they do a good job."

"They show up on time and they get done what they say they are going to get done."

Carmen Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very thorough."

"They did good work and they were very helpful with color suggestions."

Clint Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and they stand behind their work."

"They were there when they said they would be and they finished when they said they were going to."

Joe C. Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job and they are always on time."

"I like the quality of their work and that they always do whatever is necessary to get things done to my liking."

Joe G. Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive. They get back to you right away when you email or call them. They are very professional. They do quality work."

"The way Chris handled himself with me and how he was always there for me, he handled himself in a professional manner. He made sure the work was done a 100%. They do a pretty good job as far as I'm concerned. They are very courteous."

Laura A. Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were personable and they worked very well with us."

"Their reliability"

Mike P. Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very conscientious."

"The quality of work is very good."

Paul T. Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They should definitely call them. "

"Their willingness to make sure you are happy"

Richard D. Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are a great service. I have been using them for a couple of years."

"The personnel, they take very good care of me."

Rick M. Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do good work. The people are very nice and courteous and they are very good about working around my scheduling needs."

"The people and their work quality"

Rodney Verified Pinnacle Painting Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're good people and they do decent work."

"The owner, Chris, is very personable."

J. C. B. Verified Pinnacle Painting Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They were clean and thorough. My project manager said they were very professional and they got the job done on time and on schedule."

"I liked the price."

Craig S. Verified Pinnacle Painting Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They are very responsive."

"They communicate very well."

Glen L. Verified Pinnacle Painting Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"Chris is an enjoyable person to be around. As long as he is on the job, you'll be happy with the project."

"Availability"