DIAMOND CERTIFIED COMPANY REPORT
Phil's Auto Body
Phil’s Auto Body is a Santa Cruz-based collision repair and refinishing shop that services all makes and models and specializes in Mercedes, Volvo and BMW. The company also handles frame straightening and recently added a Chief Titan 360 frame machine that can accommodate full-size trucks and SUVs. Its frame machines are equipped with Genesis laser measuring systems (which provide accurate repairs to factory specifications), and it uses Glasurit premium paints in its refinishing process.
Owner Phil Chadd’s introduction to auto repair dates back to 1973, when he started working in a body shop to pay for a motorcycle. Phil managed shops in Santa Cruz for Mercedes-Benz and Toyota before establishing Phil’s Auto Body in 1993. He says he enjoys making a positive impact on the lives of his clients by alleviating the stress often associated with auto body work.
Phil’s Auto Body works with all insurance carriers as an independent resource instead of contracting with specific carriers. Phil says this allows the company to work directly for its customers, who feel comfortable knowing work is being done with their best interests in mind. The shop features an in house, certified mechanic; offers a limited lifetime warranty for as long as customers own their vehicles; and can arrange for towing or rental car service.
Company Philosophy
“As collision repair professionals, we have a duty to our customers to act in their best interests. We provide quality repairs that they can trust, and we work hard to make the often-stressful auto body repair process as trouble-free as possible.”
Serving all of Santa Cruz County including Capitola, Santa Cruz, Watsonville, Scotts Valley, Brookdale, Felton, La Selva Beach and Rio del Mar.
Auto Body Repair and Refinishing
Frame Straightening
Chief Titan 360 for Full-Size SUVs and Trucks
Chief Titan Frame Machine
Comparative Summary
With almost four decades in the business, Phil Chadd, owner of Phil’s Auto Body in Santa Cruz, says he’s learned to take some of the angst out of auto body repair. “ “People tend to be stressed after an accident, so we try to lighten up the situation. We make them feel comfortable, walk them around, and show them the process of how we’re going to repair their car.”Phil believes that level of...
Frequently Asked Questions
Q: How long is your warranty?
A: "On bodywork, our warranty is good for as long as you own your car. For paint, the warranty is five years, which is longer than the original manufacturer of the vehicle guarantees. But if there’s a problem with how we painted it, we...
Q: How soon can I wash and wax my car after it’s been painted?
A: "We wash the vehicle before it leaves the shop. Then you should only hand wash for six to eight weeks with a mild car soap—no machines—and don’t wax or seal it. The paint isn’t fully cured until two months and is still...
Q: Does weather affect the painting of a vehicle?
A: "It would if it were open to the elements, but we have an environmentally controlled location for our painting, so weather isn’t an issue."
Map
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Industry Info
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When looking for a collision repair shop, consider proper equipment, certifications and guarantees as the three most important factors.
For example, restoring a bent frame to its original factory condition requires sophisticated equipment, and a shop that’s not properly equipped simply can’t bring a car back within the tolerances set by the manufacturer.“Make sure...
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Findings based on statistically reliable research from 175 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
99%
n = 175
Diamond Certified Qualification
Based on 175 customer surveys, we declare
Phil's Auto Body
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1295
Continuously qualified since February 2008.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Albert S. Verified Customer Name
"I like that they followed up, which made it easier to work with the insurance company. They did more than what they were expected to do. The car was done very well."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Phil's Auto Body
2750 Soquel Ave., Suite F
Santa Cruz, CA 95062
Santa Cruz, CA 95062
(831) 462-1593
(831) 462-2986 fax
(831) 462-2986 fax
Mon - Fri: 8am - 5pm
Serving all of Santa Cruz County including Capitola, Santa Cruz, Watsonville, Scotts Valley, Brookdale, Felton, La Selva Beach and Rio del Mar.
Phil Chadd
37
5
ICAR and ASE Certified
174573
Liability Insurance, Worker's Compensation
Better Business Bureau, California Auto Body Association, National Federation of Independent Business
2008 Fender Bender Magazine Award for Office Staff
1993
Major Collision Repair, Auto Body Repair and Refinishing, Frame Straightening, Chief Titan 360 For Full Size SUVs and Trucks
Chief Titan Frame Machine
550
Automobile Owners
Lifetime Warranty for as long as you own your car
Photo & Video Gallery
BMW Before
BMW During
BMW Final Polish
BMW After
Mercedez Benz Before
Mercedez Benz After
MG Before
MG During
MG After
Rolls Royce Before
Rolls Royce After
Toyota Before
Toyota After
Toyota Camry Before
Toyota Camry After
Titan 360 Frame Machine
Survey Responses For
Phil's Auto Body
Phil's Auto Body: based on 176 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Albert S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a satisfactory job."
"I like that they followed up, which made it easier to work with the insurance company. They did more than what they were expected to do. The car was done very well."Andy S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Phil is a friendly and accessible guy. He offers fair prices and provides good service."
"He took the time to diagnose the problem, ordered the part I needed, and installed it quickly. It was good quality work."Arlene C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"If you want the best, they are the place to go."
"Their efficiency, they returned the car clean and washed. It was absolutely perfect."Aurora L. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He matched the color of the car. He was great."
"He was very kind, efficient, and he matched the color of the car."Barbara J. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very friendly. They are just good."
"They took care of my car just fine."Beata C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were on time, and they did a great job."
"They were really nice. They helped me get through the insurance issues. "Chuck H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a good job. They were thorough, and they knew how to work with insurance companies, so I didn't have any problems with that."
"I like that the car looked really good when it was done."Dan V. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The superb quality at a reasonable price"
"They did it right the first time."Dave T. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do excellent work. "
"The way the car turned out was really good. They used new parts to put the car back together."David P. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would recommend them. He does quality work. He keeps the customers' best interest in mind."
"He stayed on the agreed time schedule, and he was very fair on price."Debbie B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He provides excellent customer service."
"They do what they say they will do."Dennis V. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did good work. They were prompt and honest."
"Their good work"Diane C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're fast, and they do good work."
"They got my car done within a day."Esther B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is very reliable and pleasant. He is also economical and very dependable."
"As soon as I met him through my brother, I knew he would be reliable and honest."Greg L. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are local, conscientious, and I believe they are a family run business."
"They did what they said they would do within the timeframe they gave. They went above and beyond on a few things that we wanted done. "Greg M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"His fair prices, he is reliable and nice."
"His fair prices"Harold C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are extremely professional, high quality, and they have dependable people."
"I liked the finished product."Hubert L. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are good. They offer quality business. "
"They are easy to talk to, and I like their fast service."Ruth Q. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do great work. "
"He did a great job on my car. He was on time. It was just a great experience."Maria C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are professional. They use very good quality materials to fix the cars. "
"My car was ready on time."Susie K. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Their reasonable price, quality service, and quality product"
"Their knowledge and interaction with the customers, I like the personal service. I don't feel like I'm just a number. "Bill D. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice, personable, and they got things done when they said they would. They actually used a shop vehicle to give me a ride back to my house. That was very nice. They did great work."
Bob M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the service was really good."
Chris F. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did the job in the most inexpensive, yet highest quality, way possible."
Bonnie S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, quick, friendly, and they did good work. They provided a good service."
Colleen H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work that was done was really high, and their prices were excellent. They also finished some work that we had started at another shop, without charging for it, while they were working on our car. They buffed out the whole car. It looked like we had just bought it. "
Daniel H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their personalities and the quality of the work that they do."
Daniel M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been dealing with Phil for many years. He has become a friend. He has never let me down."
Fernando V. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are timely."
Susan W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We like the way Phil interacts with people and the good job that he does. We also feel like he negotiates well with the insurance companies, on behalf of the customer."
Irene M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The finish work they did on my car was great."
Jeannie H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were Diamond Certified. I liked the quality of the work that I saw them do on a few cars, before I used them. They were friendly and professional. "
Jeff M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was pretty streamlined. The process was efficient, as far as getting in, getting done, and getting the rental car. He was pretty much on point, as far as the estimated time."
Jim C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Both their timely service and the quality of the repair work that was done were great."
Jiro W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was really professional and nice. This was the first accident tha I had, so I hadn't dealt with claim servicing before. He helped me choose a shop, and he made me more confident with talking to the claim representative. He finished the work the date he said he would. He fixed a couple of things that weren't necessary, but were nice of him to do. I was really happy."
Mackinna L. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got me in right away. They were really fast at fixing the car. They did a good job."
Mariele B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I wasn't sure if any mechanic would do what I wanted done to my car. My passenger door had a fat dent in it, and I just wanted them to bang out the door by hand so that my window would go down. A number of mechanics were telling me good luck finding a mechanic to do just that. Phil's totally did it for me. I was so happy. He was a cool guy who just wanted to fix my car. He did a good job for a good price. They were really awesome."
Myrna H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Pretty much everything, the quality of the work that they did, and the people were very friendly and very helpful. The whole experience was positive."
Ron A. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their service. They explained any questions that I had."
Will G. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His customer service and his work, I like the way he handles people. They deliver what they say they are going to deliver."
Alan B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I got to talk to the guy directly. They did a good quality job."
Betty R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were willing to work with me on how to repair my car. The quality was very good."
Bob C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His work"
Chris A. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done right away and they were courteous."
Esther L. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job."
Gloria R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Phil. I think he's very easy to talk to."
Harold R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work"
Jacob S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was efficient, his prices were reasonable, and he treated me well."
Joe H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and they did a good job."
John F. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very friendly service"
Jenny S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were available, friendly, and they did a great job."
Kerry C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The friendly service"
Larry W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is honest, thorough, and they have a lot of integrity."
Lenny C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that Phil took care of me in a very solid and human way. He got it done very quickly."
Maricela C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You don't have to wait too long. They are honest and very detailed. I like how they treat me and they answer all of my questions right away. They explain things very clearly. I am very happy. I have no complaints at all."
Mike G. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is a very nice guy. Everything went really well with my service."
Allan E. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
Diana T. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Just the way that he treated us, and the work that he did."
Sandy K. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, friendly and honest. Phil communicated well with me and the insurance company."
Stett H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the prices. He did a good job."
Jaime C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact that it's a small business and they're very personable."
Laura C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very friendly, helpful, and they do good work."
Mary A. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick."
Mitchell S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're competent."
Pam S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do excellent work and they're very professional. They also do their work on time. "
Richard F. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Being a female, it wasn"
Ronda W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and they used OEM parts. They were able to help us very quickly after they did the estimate."
Roy R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job and they were very pleasant to work with."
Sean S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, quality of work, and they go the extra mile."
Peter D. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get the job done and they don"
Joe G. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Punctuality"
Amy C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're superb, just top-notch."
Bob M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does quality work."
Brenda S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He gave me an estimate right away and he got the job done quickly."
Bruce R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very knowledgeable and they get the job done in a timely manner."
Chris M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly service, they were prompt and there were no surprises."
Christina S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
Claire B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work that they did"
Dan M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're quick. Phil's a great guy, and he has reasonable prices."
Dan M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're professional, timely, and the car came out looking new."
David S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His promptness and quality of work"
David D. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think he's the best."
Debbie B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job and they were very nice and helpful."
Devin C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really fast."
Donna T. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His openness and honesty, he told me what he could and couldn't do."
Dorothy K. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His work is very good. I have never had any problems. Both he and his family are really nice people to deal with. I have always been satisfied with all that they do. His work is excellent."
Doug W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The beautiful job they did on the car and the truck, everybody was great. The lady in the office was very helpful and the guys in the shop were great."
Elane R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got it done. They made the car look like it had never been hit. They were nice in the office. I liked their professionalism, and I was 100 percent satisfied."
Elenor W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their performance. "
Gloria R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work."
Greg D. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the work they do. They are really friendly. Everything I had done there turned out great. I like the service and the quality of the work."
James M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are timely, honest, and they do what they say they are going to do. Phil is an honest guy, and he does a great job."
Jennifer M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is a good man. I trust him. My car came out looking good."
Jill P. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service "
Jody H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was quick and I felt they were very honest."
Joe N. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, helpful, and they did stuff on time."
John F. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did what he said he was going to do. He did a great job at a good price. They were great."
Juan R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can't even tell the difference between the old paint and the new one. They had it ready for me when they said they would. They provided me with transportation to my house, but they didn't have to do that."
Judy M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was very easy from start to finish. They were easy to work with."
Julie H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and they did quality work. I thought they did a good job."
Lance C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to talk to, congenial, and friendly. They treated me like a friend."
Lomita S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is very considerate, thoughtful, knowledgeable, and he takes his time. He does excellent work. It's a family-run business and the family is cordial. It is just a good place to go."
Louis B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything he said was right. I got my car on time. His quote matched the final price. The workmanship was great."
Margaret J. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good customer service"
Marianna S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of the work, the personal attention, the complete information that they gave us, and the timeliness of the work. They also got us in right away. I liked them a lot."
Marie C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That he did things he didn't have to do"
Marie F. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt that they were very honest, knowledgeable, and right on time with the estimated time of completion."
Mark A. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I got in and out quickly."
Matthew R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a choice. I had three options to choose from. I felt no pressure to choose any one of the above. I also liked the courtesy and the ride home."
Melita R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were done when they said they were going to be done. The work was beautifully done. They handled the whole thing well. It was a smooth process and the price was exactly what they said it was going to be. I referred them to other people. It was one of my better experiences with an auto repair shop."
Nancy A. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fabulous. They took care of everything that I asked them to. They even fixed a few problems that I hadn't noticed before. They were charming, professional, on time, and it was just a great experience."
Paul M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They told us exactly how much it was going to cost, which was what they charged us. We have been there three times, and all three times we've had perfect jobs. I took a friend there and she was happy with their service too. I think they are really good with their customer service. They've always followed through on a promise."
Paul R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The promptness, he gave me a quick estimate. The work was done in a timely fashion without any glitches at all."
Peter D. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient, prompt, and professional."
Phil I. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their friendly service. They were very knowledgeable about what they did and they did a very professional job."
Randa T. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly, cooperative, and helpful. They went out of their way to help me. They testified to the insurance company about what they saw when my car first arrived."
Robin R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work, we've used them before and we've had good experiences. They are easy to work with."
Rod P. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service"
Romero D. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their paint job is the exact original color of the paint on the car. I don't have any problems when I send my cars there."
Ruth M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, very honest, and we considered them very professional. I just can't say enough good things about them."
Saundra R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their location in town and their ability to get the job done quickly"
Sherry C. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were less expensive than other shops. They were efficient, they were done in a timely manner, and they weren't too costly."
Stephanie H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They went out of their way to make sure I understood how to get the best deal. One guy was sick, but he came in to do the job anyway. They were just all around great."
Steve P. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job on the car. They told me how long it would take, and it cost less money than what other shops were going to charge me. They did a fantastic job. It was great service."
Sue P. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient, they did what they said they were going to do, and they got it done on time. The parts matched the paint perfectly."
Taylor W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That it cost less than the previous estimate that I got"
Ted O. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's casual and they have a nice atmosphere."
Thomas R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job considering what they were supposed to do. "
Tom L. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does good work and he's friendly."
Victoria T. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very honest and they did good work."
Wendi G. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt that they were honest. I had confidence in what Phil had to say. He was helpful, nice, and he seemed really fair."
Wes S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was reliable, innovative, and he got the job done right."
Anita G. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are friendly and accessible. "
"They were friendly and accessible."David G. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were a great help. There were no hassles. They were honest."
"Their honesty, and they are a family run business."Edwin V. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are good guys. They do what they say they will do. They did a good job on the paint, but I had a little scratch on the bumper that didn't get repaired. "
"The car was washed when we picked it up."Mary A. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The quality of the work was good. They're very trustworthy."
"I felt like I was in good hands. I thought they also handled the insurance very well. They worked well with the insurance people."Rick M. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was straightforward. They did it in a timely fashion. "
Steve S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a straightforward price schedule, so I knew exactly what it was going to cost me."
George P. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of the business in a timely manner."
Kim R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are personable. Phil is very knowledgeable. Phil talks to you and answers your questions. He is very honest."
Peggy H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work was good."
Ralph P. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work. Their pricing is good and they don't look for opportunities to get more money from the customer. They understand customer needs and they don't take advantage of their customers."
Adrian G. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and they did a good job."
Annette S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were right on, no delays, no problems."
Barry G. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their availability, and they were down to earth."
Bill W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service"
Bill R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Straightforward pricing, and they did what they said they were going to do."
Bobby Z. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're honest. I just like their honesty and openness. "
Catherine E. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very accommodating."
Dennis Z. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done."
Evelyn V. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I had the sense that they went out of their way to help me. They made it really easy for me, which I thought was nice."
Fred R. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They found a hard-to-find part for me. They were great, easy to deal with, and wonderful."
Karen H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job. They have it done when they say it will be done. They are really clear about what is going on with the car."
Kehar J. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The first time I went there, he was able to get me a figure as to how much it would cost."
Lizzy S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt like we were taken care of."
Marvin S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought I received good service. I liked their personnel."
Megan H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick and friendly"
Michael W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was on time."
Neal Z. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the service"
Neil W. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were extremely competent and communicated well. They did a good job and they knew what they were doing."
Shirley T. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained the options to me clearly. For example, they explained the difference between using new parts versus used or third-party vendor parts. They were upfront about the costs and I liked that. They were good."
Steve S. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their reasonable prices and their willingness to work with me. Their location and hours were great. I liked that they gave me a ride home."
Bill O. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, I thought they were really friendly and pretty good."
Chris H. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very polite, they did a good job, and they did the work on time."
Esther L. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly service, and I thought their prices were fair."
Tim B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close by."
Elizabeth N. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work"
Deborah J. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were straightforward and they got the job done."
Dorene B. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That they specialized in Volvo, and they did a good appraisal."
Jan O. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was close to my house."
Terra O. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service"
Jim L. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The promptness, and they were very efficient."
Richard F. Verified Phil's Auto Body Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a little discount."
Paul N. Verified Phil's Auto Body Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked that they were close to my house."
Ross H. Verified Phil's Auto Body Customer Name
Q1:
Q2:No
Q3 & Q4:"He was a nice guy before he bent the frame on my car."
Verified Phil's Auto Body Customer Name
Q1:
Q2:No
