Independently Rated Highest in Quality
T e n t h
Consecutive Year
Originally Earned:
February 2008
We declare that Phil's Auto Body HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1295
(831) 462-1593
2750 Soquel Ave., Suite F
Santa Cruz, CA 95062
Phil Chadd, Owner

Phil’s Auto Body is a Santa Cruz-based collision repair and refinishing shop that services all makes and models and specializes in Mercedes-Benz, Volvo, and BMW. The company also handles frame straightening and recently added a Chief Titan 360 frame machine that can accommodate full-size trucks and SUVs. Its frame machines are equipped with Genesis laser measuring systems (which provide accurate repairs to factory specifications), and it uses Glasurit premium paints in its refinishing process.

Owner Phil Chadd’s introduction to auto repair dates back to 1973, when he started working in a body shop to pay for a motorcycle. Phil managed shops in Santa Cruz for Mercedes-Benz and Toyota before establishing Phil’s Auto Body in 1993. He says he enjoys making a positive impact on the lives of his clients by alleviating the stress often associated with auto body work.

Phil’s Auto Body works with all insurance carriers as an independent resource instead of contracting with specific carriers. Phil says this allows the company to work directly for its customers, who feel comfortable knowing work is being done with their best interests in mind. The shop features an in-house, certified mechanic; offers a limited lifetime warranty for as long as customers own their vehicles; and can arrange for towing or rental car service.

Company Philosophy

“As collision repair professionals, we have a duty to our customers to act in their best interests. We provide quality repairs that they can trust, and we work hard to make the often-stressful auto body repair process as trouble-free as possible.”

Serving all of Santa Cruz County including Capitola, Santa Cruz, Watsonville, Scotts Valley, Brookdale, Felton, La Selva Beach and Rio del Mar.

Auto Body Repair and Refinishing
Frame Straightening
Chief Titan 360 for Full-Size SUVs and Trucks

Chief Automotive Technologies
Chief Automotive Technologies
Glasurit

Comparative Summary

With almost four decades in the business, Phil Chadd, owner of Phil’s Auto Body in Santa Cruz, says he’s learned to take some of the angst out of auto body repair. “ “People tend to be stressed after an accident, so we try to lighten up the situation. We make them feel comfortable, walk them around, and show them the process of how we’re going to repair their car....

Frequently Asked Questions

Q: How long is your warranty?
A: "On bodywork, our warranty is good for as long as you own your car. For paint, the warranty is five years, which is longer than the original manufacturer of the vehicle guarantees. But if there’s a problem with how we painted it, we...
Q: How soon can I wash and wax my car after it’s been painted?
A: "We wash the vehicle before it leaves the shop. Then you should only hand wash for six to eight weeks with a mild car soap—no machines—and don’t wax or seal it. The paint isn’t fully cured until two months and is still...
Q: Does weather affect the painting of a vehicle?
A: "It would if it were open to the elements, but we have an environmentally controlled location for our painting, so weather isn’t an issue."

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Industry Info

When looking for a collision repair shop, consider proper equipment, certifications and guarantees as the three most important factors.
For example, restoring a bent frame to its original factory condition requires sophisticated equipment, and a shop that’s not properly equipped simply can’t bring a car back within the tolerances set by the manufacturer.“Make sure...
Findings based on statistically reliable research from 250 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 250

Diamond Certified Qualification

Based on 250 customer surveys, we declare
Phil's Auto Body
has passed all rating steps and has earned
The Diamond Certified Award
No. 1295
Continuously qualified since February 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Aaron L. Verified Customer Name
"I like the personal attention, being able to talk to the owner, and his knowledge level. I felt like they did a really thorough inspection quickly, and I didn't have to wait very long."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Phil's Auto Body
2750 Soquel Ave., Suite F
Santa Cruz, CA 95062
(831) 462-1593
(831) 462-2986 fax

Mon – Fri: 8am – 5pm

Serving all of Santa Cruz County including Capitola, Santa Cruz, Watsonville, Scotts Valley, Brookdale, Felton, La Selva Beach and Rio del Mar.

Phil Chadd, Owner
42
3
I-CAR Certified
174573
Liability Insurance, Workers' Compensation
Better Business Bureau, California Autobody Association, National Federation of Independent Business, Think Local First
2008 Fender Bender Magazine Award for Office Staff
1973
Auto Body Repair and Refinishing, Frame Straightening, Chief Titan 360 For Full-Size SUVs and Trucks
Chief Automotive Technologies, Glasurit
550
Automobile Owners
Lifetime Limited Warranty for as Long as Customers Own Their Vehicles
Santa Cruz Auto Body

Photo & Video Gallery

Survey Responses For

Phil's Auto Body

Phil's Auto Body: Average 9.6 out of 10 based on 250 unique customer surveys of customer satisfaction.
Aaron L. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They helped me save some money, and I got very good service. It's what you would expect from a smaller shop that focuses more on the customer."

"I like the personal attention, being able to talk to the owner, and his knowledge level. I felt like they did a really thorough inspection quickly, and I didn't have to wait very long."

Alvin R. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly, witty, and they do top quality work."

"I liked the end result."

Antonio B. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're dependable, and I would recommend them. It's a good body shop."

"I liked how fast they get your car ready for you. It was very well done."

Jackson S. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was fine. I was happy. They were nice."

"They seem like nice people."

Bill D. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's really friendly, he works with you, and he gets the job done in a good time. Their attention to detail is excellent."

"I like that he'll basically fix anything that I wreck."

Bill B. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work at a reasonable price."

"I like the results of the work."

Brian P. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do really good work."

"I liked Phil's expertise. He was really upfront, and the price was good."

Carol G. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were cost-conscious, and they did good work."

"They were very straightforward, they did a good job, and they gave me options about what kinds of parts I wanted to use."

Jayden O. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Beyond his humorous nature, the quality of the work and how they dealt with the situation was amazing. The accident was so close to Christmas, and he dealt with everything very rapidly. It was absolutely impeccable."

"He took care of everything and dealt with my insurance properly. The turnaround was amazing, and he went above and beyond."

Christine E. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them. They always do a very thorough job. They're competent and very reasonable in price."

"It's very convenient to use them, because they're 10 minutes from me, and they're knowledgeable in what they do."

Claude S. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide excellent service. If you need a fast fix, you should go there."

"I like the quality of the service, and the price is very reasonable. They're very good."

Cory B. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're super friendly, and they have a good price. They have everything that you want."

"They got the job done well."

Dale T. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have personable service, and they do quality work."

"I like their personal attention to the issues with the car and Phil's personal involvement. He maintains the quality standards, and I've always enjoyed working with Phil. He's a knowledgeable guy, and I trust him."

Dennis F. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The staff and Phil both know their product very well and what needs to be done in order to complete the job."

"I like the service that I received and the people I dealt with. It was very good."

Dianne E. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You deal directly with the owner and that makes the experience that much more trusting. I feel like he wants his customers to be satisfied, and he provides a service that does that."

"I like the customer service and how trusting the experience is."

Ed A. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a very personable, conscientious company."

"I like the personal interest directed from the owner. They did everything that they promised they would do, and they actually charged me less than what they originally quoted. I'm very happy with the service."

Emily M. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's good quality service, and Phil knows what he's doing. He's very well-known in town, and I would highly recommend him."

"I like the communication and the knowledge."

Ernest B. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, helpful, and they answered my questions. They charged me exactly what they estimated, and I was satisfied with the experience."

"I like the professional way that they run their business. They were good."

Jerry F. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would absolutely recommend them."

"The price was right, they cooperated with me, and they listened to me. They did exactly what I expected them to do, and it wasn't an easy job. They did a great job. I was very happy with them."

Jerry J. Verified Phil's Auto Body Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have excellent workmanship."

"I like that they have excellent workmanship."