Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
June 2002
We declare that Pennzoil 10 Minute Oil Change HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #97
(707) 602-7937
(415) 997-8904
690 Mendocino Avenue
Santa Rosa, CA 95401
More addresses
Nick Samios is Owner of Pennzoil 10 Minute Oil Change.

Pennzoil 10 Minute Oil Change performs a variety of vehicle maintenance services at four locations in Marin, San Francisco and Sonoma Counties. In addition to its trademark full-service oil changes (with 14-point inspections), the company drains and fills radiators; changes automatic transmission fluid, power steering and gearbox fluids; cleans fuel and air induction  systems; replaces serpentine belts; installs wiper blades; checks and replaces batteries; and more. Its technicians are  trained to use specialized equipment and premium Pennzoil products to perform services quickly and efficiently.

Pennzoil 10 Minute Oil Change proudly implements environmentally-friendly business practices at all its locations. In conjunction with the California Integrated Waste Management Board, the company provides certified waste oil collection sites for the public to drop off used motor oil (in five-gallon containers or less) during normal business hours. In addition to recycling motor oil, it strives to protect the environment by recycling used oil filters, antifreeze, transmission fluid and any other fluids that are byproducts of vehicle maintenance.

Company Philosophy

“We promote trust, reliability and customer service. If our customers aren’t completely satisfied with our products or services, they can return to any of our locations and our skilled technicians will remedy the situation to their satisfaction. We pledge to only use quality products in a clean, safe and comfortable environment.”

Serving all of San Francisco, Marin and Sonoma counties including San Rafael, Novato, Sunset District, Richmond District, Santa Rosa and Rohnert Park.

Oil Changes
Vehicle Fluid Exchanges

Pennzoil

Comparative Summary

Few automotive maintenance companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim one of the most recognizable names in the industry and four locations throughout the North Bay that are known for their consistent, high-quality service, but that’s exactly the case for Pennzoil 10 Minute Oil...

Frequently Asked Questions

Q: Does your oil change service really take 10 minutes?
A: "Generally, it takes 10 minutes once you’re in the door. Obviously, it’s ‘first come, first serve,’ so you have to factor in cars that are ahead of you. But once we start working on your car, it only takes 10 minutes."
Q: Can you tell me what type of oil I should use in my car?
A: "Yes. If you don’t know what type of oil your car uses, our computer system will usually have the answer. If not, we’ll find the owner’s manual and look through it until we find the oil type. Either way, we’ll tell you what the manufacturer r...
Q: How often should I have my oil changed?
A: "Your car’s oil, filters and other fluids should be changed based on the manufacturer’s recommendations. There are two schedules—one for normal driving and one for severe driving, the latter requiring more frequent oil changing. About 90 perc...

Map

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Industry Info

Regular oil changes are crucial to the performance and lifespan of your vehicle.
Oil is the lifeblood of a car’s engine, performing such integral functions as lubrication, cooling, cleaning and protecting from rust. Usually, engines that have been well maintained with regular oil changes don’t develop any major bearing, ring,...
Findings based on statistically reliable research from 1,114 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 1114

Diamond Certified Qualification

Based on 1114 customer surveys, we declare
Pennzoil 10 Minute Oil Change
has passed all rating steps and has earned
The Diamond Certified Award
No. 97
Continuously qualified since June 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

David M. Verified Customer Name
"It was convenient and fast."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Pennzoil 10 Minute Oil Change
690 Mendocino Avenue
Santa Rosa, CA 95401
1524 2nd Street
San Rafael, CA 94901
908 Diablo Avenue
Novato, CA 94945
1799 19th Avenue
San Francisco, CA 94122
(707) 602-7937
(415) 997-8904
(415) 997-8906
(415) 997-8907
DCID7075755823
DCID4154575823
DCID4158985823
DCID4156645823

Mon – Thu: 8am – 6pm
Fri – Sun: 9am – 6pm
(Times May Vary Depending on Location)

Serving all of San Francisco, Marin and Sonoma counties including San Rafael, Novato, Sunset District, Richmond District, Santa Rosa and Rohnert Park.

Nick Samios, Owner
30
65
Liability Insurance, Workers' Compensation
1987
Oil Changes, Vehicle Fluid Exchanges
Pennzoil
Vehicle Owners
90-Day Guarantee on Services, Individual Warranties on Products

Photo & Video Gallery

Survey Responses For

Pennzoil 10 Minute Oil Change

Pennzoil 10 Minute Oil Change: Average 8.8 out of 10 based on 1114 unique customer surveys of customer satisfaction.
David M. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Really fast service"

"It was convenient and fast."

Kimberly H. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's fast and easy."

"It's fast and easy. It was good for an oil change. They are the fastest I've ever been to."

Fred D. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are quick, efficient, and friendly. "

"They are quick, efficient, and friendly. "

Christopher K. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My car has over 230,000 miles and is still running well, and I've been keeping up with oil changes at Pennzoil in Novato. "

"That my car is still running 10 years and 230,000 miles later"

Sybil C. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're quick, easy and reliable."

"They're quick and easy and reliable. It's really great. We go to lunch nearby."

Lori G. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're quick and efficient."

"They are convenient."

Amanda R. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"This is probably the best one I've been to ever. "

"They were personal, didn't push anything, and they got everything done quickly."

Jarid K. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fast and cheap."

"They are fast and cheap."

Shirley T. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've gone there for years, so I would recommend them."

"They can usually do the work when I come in. They are polite."

William H. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great service."

"It's quick, in and out. For me, time matters."

Laurie M. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fantastic. I've used them for years. The staff there is very caring and intelligent. I feel well taken care of there."

"I really like the staff that they have and the efficiency. I know that they check everything. I don't feel like they're trying to milk me for money. They make suggestions for things I may want or need. They also check things before I go on a trip."

Miguel A. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They always recommend what needs to be done according to what is due and coming up for the car. They have very great customer service and customer satisfaction and they are quick. "

"I've been going there a long time. It seems like they're changing a lot of staffing. I did like for a long time seeing the same staff and the same people. I understand business has to be run in a specific way and staff members have to move. All the staff is really friendly and really polite."

Susan P. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quick and easy"

"Super friendly and responsive"

Crystal M. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had an excellent experience."

"They were really efficient with their timing and thorough with explaining about what needed to be done."

Joao M. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They were very clear what needed to be changed and did not pressure me to make a purchase that I did not feel comfortable with."

Mikhail V. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The best service"

"The best service"

Seng M. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"So far so good"

"The timing is perfect."

Suzanne M. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"Nothing in particular to mention"

Manuel R. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very quick and professional"

"Very quick and professional"

Yaoyao B. Verified Pennzoil 10 Minute Oil Change Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend."

"Nice and friendly"