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Diamond Certified Company Report

Paradigm Concrete & Construction, Inc.

Diamond Certified Company Report

Paradigm Concrete & Construction, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 288 VERIFIED CUSTOMERS i

S. C. I.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

1 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't use anybody else, you don't have to worry about them. They are very professional and they know what they are doing.

They are very knowledgeable and I don't have to babysit their work.

Owen W.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

2 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

Paradigm and Jose and his crew were incredibly professional and they did exceptional work.

They have a good attitude, they get the work done quickly, and they do an excellent job.

Lydia B.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

3 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

Grab them while you can as they do get busy.

I would give them a ‘10+’. The owner takes pride in his work being done well and he had a tight ship and he watched over his people. He had experienced people who worked for him for a long time and they checked in with him if they had any questions. They were very professional and very nice people. It was a tight ship.

Read All 288 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Paradigm Concrete & Construction, Inc. offers a variety of concrete and masonry services to residential and commercial clients in Contra Costa, Alameda, Marin, and San Francisco Counties. In addition to installing and replacing concrete sidewalks, patios and driveways, the company holds a C-8 specialty license that allows it to work with materials such as exposed aggregate, slate, tile and brick. It can also provide integral or surface colors and finishes, including broom, sponge, sand, natural wash, stamp and overlay.

Owner Jose Salazar says many years of experience have prepared him and his employees to help clients handle site preparation problems. “Our comprehensive project management skills help our teams diagnose issues and recommend solutions. For instance, we can often identify potential drainage or structural problems at a project site, such as surface water and natural water channels."

Paradigm Concrete & Construction is also a member of the San Francisco Chapter of the National Association of the Remodeling Industry (NARI), an independent association that sets industry standards for conduct, integrity and workmanship. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Paradigm Concrete & Construction, Inc.

COMPANY CONTACT
Service AREA

Contra Costa County
Alameda County
Marin County
San Francisco

SERVICES PERFORMED

Concrete
Rock
Brick & Stone
Foundations & Structural Concrete
Patios
Pools
Decks
Driveways
Residential, Commercial & Municipal

BRANDS Supported
  • ARDEX

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Paradigm Concrete & Construction, Inc.

Company Profile

Paradigm Concrete & Construction, Inc. offers a variety of concrete and masonry services to residential and commercial clients in Contra Costa, Alameda, Marin, and San Francisco Counties. In addition to installing and replacing concrete sidewalks, patios and driveways, the company holds a C-8 specialty license that allows it to work with materials such as exposed aggregate, slate, tile and brick. It can also provide integral or surface colors and finishes, including broom, sponge, sand, natural wash, stamp and overlay.

Owner Jose Salazar says many years of experience have prepared him and his employees to help clients handle site preparation problems. “Our comprehensive project management skills help our teams diagnose issues and recommend solutions. For instance, we can often identify potential drainage or structural problems at a project site, such as surface water and natural water channels."

Paradigm Concrete & Construction is also a member of the San Francisco Chapter of the National Association of the Remodeling Industry (NARI), an independent association that sets industry standards for conduct, integrity and workmanship. 

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Company Philosophy

"We involve ourselves with every aspect of every project, and we touch base with our customers each day to keep them updated and make sure the work is being done to their satisfaction. After a job is finished, we always follow up and get feedback to see how we can improve. Ensuring our customers' satisfaction and striving to improve our service is all part of our business paradigm."

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Comparative Summary

With 37 years of experience, Paradigm Concrete and Construction, Inc. owner Jose Salazar is no stranger to residential concrete and masonry work. “We take on every project, small or large,” he says. “Ensuring the customers’ satisfaction and striving to improve our overall service is an important part of our success.”

Paradigm Concrete provides its clients with a realistic timeline and then commits to it, which allows the company to coordinate seamlessly with other contractors on a project, says Mr. Salazar. Years of experience have prepared him to help clients handle site preparation problems that may arise before a project begins. His comprehensive project management skills help his teams diagnose any issues and recommend good solutions. They can often identify potential drainage or structural problems at a project site, such as surface water, natural water channels and waterproofing. Before work begins, they may recommend additional site preparation work or plan design changes to help clients avoid spending money on unnecessary work.

Rather than risking the pitfalls of wire mesh or other less-reliable solutions, says Mr. Salazar, Paradigm Concrete uses rebar structural support for most projects. It also pays close attention to safety at worksites, using an array of barricades, safety barriers and tape.

Many clients appreciate the crew’s use of company-owned dump trucks, says Mr. Salazar, which makes daily removal of demolition material and construction debris a simple task. They’re able to avoid using parked dumpsters in front of a house, which are often unsightly and occupy valuable parking areas.

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Industry Info

Like other areas of the construction industry, the concrete and masonry business has a wide mix of professionals, generalists and beginners. Jose Salazar, owner of Paradigm Concrete and Construction, says it’s important to choose a contractor with the right mix of experience, flexibility and price to match your project’s scope and timeline. Here are a few suggestions from Mr. Salazar on finding the right contractor for your needs:

• Like any other professional, many contractors have strengths and weaknesses. If you need a retaining wall, then hire a company with that experience rather than one that specializes in driveway and patio work.
• Consider getting recommendations from other owners who’ve had recent projects that you’ve noticed in your area. Your trusted local carpenter or construction contractor may also have masonry contacts to suggest.
• Take time to get three bids in writing based on your actual project needs. Don’t choose by price alone; consider the other points made here regarding specialization and recommendations. Taking shortcuts could cost you more in the long run.
• Don’t hesitate to ask for proof of a contractor’s license and insurance—they’re required to work in most areas. You want to be sure a company’s employees are covered while working on your property.
• As work begins, get specific about labor and material costs, as well as deposits and project payment schedules. “Several times, we’ve been contacted by people who’ve hired somebody and given too much money up front, and the contractor just leaves the job. It’s very important that people don’t pay in advance for work that’s being done.”
• Review sample work whenever possible to help build a trusting relationship with a contractor. Professional contractors should encourage it.

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Frequently Asked Questions

Q: How long will a job take? How much will it cost?

A: Both of these questions should be answered at the time of the inquiry and stated in writing. For some standard jobs, cost and time specifics can be quoted by simple footage requirements, while other, more complicated projects demand specific cost and time quotes based on site inspections and other variables.

Q: Can I look at sample colors and finishes?

A: Yes. We can provide samples of colors and finishes for concrete. We can do integral or surface color and finishes, including broom, sponge, sand, natural wash, stamp, overlay, and additional score lines for decorative patterns. Or we can cover the concrete with wood, tiles and other materials.

Q: What safety precautions can I expect?

A: We have a stable work crew that’s been trained in our safety standards, and we use our own tractors, dump trucks and excavators so we’re not learning the intricacies or idiosyncrasies of different equipment every time. We’re also LEED-certified, so we work with the Environmental Protection Agency and use trained supervisors and workers should LEED practices be involved on a site.

Q: Can you show proof of insurance on-site?

A: We readily supply proof of workers’ compensation and liability coverage, and we’re bonded and licensed.

Q: Can I see samples of your previous work?

A: Our website has a gallery of our work and a page with a past project list, including addresses and a brief description of the work. It’s a comfort for new customers to see we have so many completed projects over so many years. It lets them know they can trust us to provide great results and a good experience.

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SELECTED PHOTOS FROM Paradigm Concrete & Construction, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Jose Salazar

Expert CONTRIBUTOR PROFILE

Jose Salazar: A Concrete Opportunity

By James Florence, Diamond Certified Resource Reporter

ANTIOCH — Many people immigrate to the United States hoping to find professional opportunity, but for Jose Salazar, it was waiting for him when he arrived. “My older brother came to the U.S. before me and established himself as a concrete contractor,” he explains. “So, when I left Mexico at the age of 20, I already had a job lined up working for him. I found that I liked concrete work, so I stuck with it. Eventually, I got my license, and in 1994, I started my own company.”

Today, as owner of Paradigm Concrete & Construction, Inc., Jose says his favorite part of his job is interacting with people. “I appreciate the employees and customers I work with on a daily basis. I consider many of them friends and family, and I enjoy the camaraderie we share.”

A resident of Contra Costa County (where he lives with his wife, Margarita), Jose expresses his appreciation for its central proximity. “My business is located in Antioch, so we’re very centrally located with regard to the rest of the Bay Area. This enables us to service a large area that includes Contra Costa, Alameda and Marin Counties, as well as San Francisco.”

Outside of work, Jose takes every opportunity to visit new places. “My favorite activity is traveling,” he affirms. “I go to Mexico pretty often to visit friends and family, and I also own timeshares all over the U.S.” When he’s not traveling, Jose likes to spend quality time with his three daughters and four grandchildren. “We have a lot of family in Contra Costa County, so there are plenty of barbeques and get-togethers. Sometimes I’ll even hire a Mariachi band to liven things up.”

In regard to his professional career, Jose espouses a simple philosophy. “Take care of your customers and make sure they’re happy,” he advises. “Whenever I get a complaint from a customer—which isn’t often—I do everything in my power to make sure they’re satisfied. By making sure no customer gets left behind, I’ve been able to build a loyal clientele base and a strong reputation for our business.”

When asked the first thing he’d do if he were to retire tomorrow, Jose says he’d spend more time traveling. “As much as I travel now, there are still plenty of places I haven’t been to. Most of all, I want to travel through Europe. I’ve been to Spain, but I still haven’t seen Italy, France or Germany, so that would be my first destination.”

Ask Me Anything!

Q: Are you an early bird or a night owl?
A: An early bird.

Q: Do you collect anything?
A: Wine.

Q: What’s your favorite restaurant?
A: The Olive Garden.

Q: Coffee or tea?
A: Coffee.

Q: What kinds of books do you like?
A: I enjoy reading motivational books by authors like Joel Osteen.

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Expert articles
  • The Benefits of Permeable Pavers

    ANTIOCH — When planning to add a hardscape feature like a driveway or patio, some people automatically envision a conventional concrete or mortar installation. However, many home and property owners are turning to an alternative option: permeable pavers.

    The biggest advantage permeable pavers have over conventional paving methods is their environmentally-friendly composition. Due to their permeable character, the pavers allow rainwater to percolate down through the structure, which helps recharge the water table. This also reduces the amount of contaminants (such as motor oil) that end up in local streambeds—while these contaminants would normally be washed down nearby storm drains, permeable pavers allow them to trickle down to the soil to be broken down by the microorganisms therein.

    Other beneficial attributes of permeable pavers are the fact that they don’t restrict tree root growth like concrete and don’t form ice in the winter, which makes surfaces safer to walk on. Altogether, permeable pavers are a smart, ecologically sound choice for your hardscape installation.

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Expert video tip

Video: Concrete Installation Basics

Complete Video Transcription:

ANTIOCH — Host, Sarah Rutan: When planning to install a concrete feature, it’s worthwhile to learn about the basics of the process. Today we’re in Antioch with Diamond Certified Expert Contributor Jose Salazar of Paradigm Concrete & Construction to learn more.

Diamond Certified Expert Contributor, Jose Salazar: It starts with the preparation of soil, drainage, and grating. That’d be the start. Secondly, it will be the waterproofing which it consists of water — spraying with water and covering the concrete after it is poured. Take care after that. It will be the seal to protect from any kind of stains.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Paradigm Concrete & Construction, Inc. WEBSITE AND EXTERNAL FEED
  • Paradigm Concrete & Construction, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Paradigm Concrete & Construction, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 288 VERIFIED CUSTOMERS i
Paradigm Concrete & Construction, Inc. : Average 9.0 out of 10 based on 288 unique customer surveys of customer satisfaction.

S. C. I.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

1 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't use anybody else, you don't have to worry about them. They are very professional and they know what they are doing.

They are very knowledgeable and I don't have to babysit their work.

Owen W.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

2 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

Paradigm and Jose and his crew were incredibly professional and they did exceptional work.

They have a good attitude, they get the work done quickly, and they do an excellent job.

Lydia B.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

3 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

Grab them while you can as they do get busy.

I would give them a ‘10+’. The owner takes pride in his work being done well and he had a tight ship and he watched over his people. He had experienced people who worked for him for a long time and they checked in with him if they had any questions. They were very professional and very nice people. It was a tight ship.

O. I. B. R. I.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

4 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

I just like them, they are my friends.

They work hard.

Nancy R.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

5 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is not cheap, but they know what they are doing and they do a great job.

They are experienced.

Derek C.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

6 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional and good quality work

Just very professional and very good work

Liz D.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

7 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

They go above and beyond what the job is supposed to be.

They did good work and they helped with a few creative solutions to a few problems that I had.

Phil F.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

8 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were very professional and they did a very good job.

They showed up on time, they did what they said they were going to do, and they did good quality work.

Roberta S.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

9 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very efficient and very knowledgeable

They finished the job very quickly, and they were very clean each day.

Karen N.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

10 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do excellent work with concrete and with stone. They do what they promise.

They do excellent work with concrete and with stone. They do what they promise.

Dan R.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

11 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

The work was fantastic and I would highly recommend them.

The product looks great. Jose is always available, and the customer service is great.

Oliver J.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

12 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

I remember them being responsive and reasonably priced and fairly quick to mend. It was a small job, but they got it done pretty quickly.

I remember them being responsive and reasonably priced and fairly quick to mend. It was a small job, but they got it done pretty quickly.

Frances R.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

13 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They did a good, quality job.

Harry G.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

14 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very professional, very experienced, and very reliable

Very professional, very experienced, and very reliable

Randy R.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

15 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

They were extremely helpful and they understood very clearly what I wanted.

C.P.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

16 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're a top-notch company with superior service and good communication.

He does quality work that he stands behind. He does an excellent job. I've been using him for years, and he got my company involved in Diamond Certified also.

F.D.I.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

17 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good work, have good employees, and they're very skilled in their craft.

I liked the quality of their work.

L.A.I.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

18 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional. They do good work, are easy to work with, and they show up.

I think I liked that the estimating phase was quick, they scheduled us based on our schedule, and they followed through on the project until it was done.

S.C.I.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

19 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great quality work, and they're very helpful with layout design. I've used them several times for my driveway, and I haven't used anyone else since.

They're hard workers. They don't quit, and they work harder than anyone I know.

Allyson C.

VERIFIED Paradigm Concrete & Construction, Inc. CUSTOMER

20 of 288

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do a very specific kind of application, and there isn't a whole lot of people who provide the same kind of product.

They stuck to their timeline, which I really appreciated.

Read All 288 Survey Responses at Ratings View