Independently Rated Highest in Quality
Originally Earned:
August 2016
We declare that Pacific Construction & Design HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2385
(650) 293-9391
(888) 961-8569

A recent interior remodeling project by Pacific Construction & Design

Pacific Construction & Design offers a wide range of remodeling services to residential and commercial clients throughout the Bay Area. In addition to remodeling kitchens and bathrooms, building room additions, installing floors, and painting interior and exterior surfaces, the company has the training and equipment to perform energy efficiency upgrades like solar panel, skylight, and tankless water heater installations.

General Manager Terry Brady says Pacific Construction & Design’s responsive approach to the construction process has been an important aspect of its success. “Our clients know that if they have any questions or concerns about their projects, they can easily reach us and we’ll be there to help. Customer service is a round-the-clock commitment for us—we want our work to consistently meet and exceed expectations.”

Pacific Construction & Design emphasizes the importance of quality control throughout each phase of its work, from the initial inspection to the finishing touches. “We always assign a project manager who oversees everything on the jobsite and makes sure the work is up to par,” says Mr. Brady. “By taking care of the details, we’re able to ensure our clients are satisfied with the results.” 

Company Philosophy

“We treat every job with the utmost respect, regardless of its size. We don’t cherry-pick projects—even if it’s a small job, we approach it like it’s the only one we have. Our goal is to build lifelong relationships with our clients, so everything we do is geared toward ensuring their long-term satisfaction.”

Serving the Bay Area

Kitchen & Bathroom Remodeling
Room Additions
Roofing
Interior & Exterior Painting
Floor Installations
Energy Efficiency Upgrades
Home Irrigation
Pool Design & Installation
Electrical Work

Andersen
Andersen
California Deluxe Windows
California Deluxe Windows
Certainteed
Certainteed
Milgard
Milgard

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Pacific Construction & Design, high levels of customer satisfaction are direct results of its wide-ranging construction capabilities. “We’re licensed in all aspects of construction, so we...

Frequently Asked Questions

Q: How much will it cost to complete my project?
A: "It depends on the size and scope of the project. We don’t provide estimates, though; we give exact prices. That way, you can be confident your project won’t unexpectedly jump in cost. "
Q: Do you pull permits?
A: "Yes, we take care of everything, including permits. "
Q: Are you available in an emergency?
A: "Yes, we provide 24-hour customer service, so whenever you need us, we’re just a phone call away. "

Industry Info

If you’re planning to live in your home during a remodel, make sure you’re well-prepared.
Having your home remodeled can be a stressful experience, but living at home during the project can take stress to a whole new level. That’s why it’s a good idea to make all necessary arrangements and mentally prepare yourself before...
Findings based on statistically reliable research from 10 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
80%
n = 10

Diamond Certified Qualification

Based on 10 customer surveys, we declare
Pacific Construction & Design
has passed all rating steps and has earned
The Diamond Certified Award
No. 2385
Continuously qualified since August 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Joyce F. Verified Customer Name
"They were thorough and I liked the time frame they got the work done in."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Pacific Construction & Design
(650) 293-9391
(888) 961-8569
DCID8884180105

Mon – Fri: 9am – 5pm
Available 24/7 for Emergencies

Serving the Bay Area

Terry Brady, General Manager
30
40
1008104
Liability Insurance, Workers' Compensation
Better Business Bureau, The League of California Homeowners
1986
Kitchen & Bathroom Remodeling, Room Additions, Roofing, Interior & Exterior Painting, Floor Installations, Energy Efficiency Upgrades, Home Irrigation, Pool Design & Installation, Electrical Work
Andersen, California Deluxe Windows, Certainteed, Milgard
Commercial, Residential
Lifetime Warranty on Labor, Manufacturers’ Warranties on Products
Available through the HERO Program, CaliforniaFIRST and other Financing Institutions

Photo & Video Gallery

Survey Responses For

Pacific Construction & Design

Pacific Construction & Design: Average 9 out of 10 based on 10 unique customer surveys of customer satisfaction.
Joyce F. Verified Pacific Construction & Design Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are awesome in both their performance and their work. "

"They were thorough and I liked the time frame they got the work done in."

Brenda L. Verified Pacific Construction & Design Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were decent and got the job done."

"They were really fast. "

Melissa L. Verified Pacific Construction & Design Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to do well really understanding your needs and working with your budget."

"How I always got to deal with the same people"

Gary L. Verified Pacific Construction & Design Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're conscientious, they work more than they should, and they get the job done professionally."

"They're hardworking people, they find out what your wants are, and they follow them. They also give suggestions and they are very professional, so usually I go with their suggestions because they're right."

Dimitri R. Verified Pacific Construction & Design Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would show them how good the work that was done was."

"They were competent and timely."

Selena H. Verified Pacific Construction & Design Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to work with, they made financing very easy to understand, there were plenty of options to choose from, and they were quick and timely."

"I really liked how my project manager was very hands-on and very personable. They were on top of their game."

Vivian R. Verified Pacific Construction & Design Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They were on time, they cleaned up, and they were very courteous, really nice people to work with."

Elloise G. Verified Pacific Construction & Design Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I did tell a friend and I told him we had very good service. The people who came who did the work were excellent and polite. They also gave helpful suggestions for certain things that I had wanted a certain way, and they explained why they had made the suggestion, and I'd go with what they said because it made sense. I don't know much about this kind of stuff. I thought it was great."

"They're polite, on time, and all the service was great. They did a very good job, not just in doing the job, but in the clean-up afterwards."

Sophia M. Verified Pacific Construction & Design Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"That you have to be watching them all the time, if they don't involve you, you need to get involved. "

"They let us choose our own products, the colors and the lights, and all that. That was good."

Ken L. Verified Pacific Construction & Design Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"Be wary."

"I liked the people and the shower came out nice. "