Diamond Certified Company Report

Pacific Coast Termite

Diamond Certified Company Report

Pacific Coast Termite

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Daniel C.

VERIFIED Pacific Coast Termite CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they had good customer service, and I would highly recommend them.

They did a great job. I have recommended them to other people. They came in, did the job, cleaned up, and left.

Dave S.

VERIFIED Pacific Coast Termite CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they can trust them and that they are worth working with.

The evaluation was good, they were quick, and they did a thorough job inspecting everything. We felt they were pretty good. They were honest and straightforward. They did not cut any corners.

Brenda F.

VERIFIED Pacific Coast Termite CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

An expert was available to answer all of my incredibly detailed questions.

They went above and beyond. They acted like a small business. I felt supported throughout the process. I didn't feel like it was a big corporation where I could get lost, and they gave me personalized attention.

Read All 275 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Pacific Coast Termite is a family-owned and operated business that uses orange oil to rid homes of destructive, unwanted pests. The company serves residential and commercial clients throughout Northern California, and it also has offices in Southern California. In addition to handling infestation removal, it offers preventive pest control treatments to help defend against future invasions.

Pacific Coast Termite specializes in the use of XT-2000® Orange Oil, a naturally occurring essential oil that’s made from orange rinds and contains an active ingredient called d-limonene. According to the company, when orange oil is injected directly into infested areas, it eradicates termites and their eggs on contact.

Pacific Coast Termite also offers alternative pest control products, including Bora-Care®, which is formulated for the interior and exterior control of subterranean termites, drywood termites, Formosan termites, wood destroying beetles, and decay fungi. The company’s inspectors provide complimentary, thorough inspections of buildings and homes, detailed reports of their findings, and recommendations for treatment and pricing. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Pacific Coast Termite

COMPANY CONTACT

Northern California

SERVICES PERFORMED

Free Inspections & Estimates (Restrictions Apply: $350 Fee for Inspection if Home is For Sale or in Escrow)
Termite, Pest & Rodent Control
Pest Control Insulation 

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Pacific Coast Termite

Company Profile

Pacific Coast Termite is a family-owned and operated business that uses orange oil to rid homes of destructive, unwanted pests. The company serves residential and commercial clients throughout Northern California, and it also has offices in Southern California. In addition to handling infestation removal, it offers preventive pest control treatments to help defend against future invasions.

Pacific Coast Termite specializes in the use of XT-2000® Orange Oil, a naturally occurring essential oil that’s made from orange rinds and contains an active ingredient called d-limonene. According to the company, when orange oil is injected directly into infested areas, it eradicates termites and their eggs on contact.

Pacific Coast Termite also offers alternative pest control products, including Bora-Care®, which is formulated for the interior and exterior control of subterranean termites, drywood termites, Formosan termites, wood destroying beetles, and decay fungi. The company’s inspectors provide complimentary, thorough inspections of buildings and homes, detailed reports of their findings, and recommendations for treatment and pricing. 

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Company Philosophy

"We pride ourselves on our professionalism and our environmental approach to termite and pest removal. We respect our customers' homes and take care to protect their belongings while we work. Our goal is to offer our customers thorough, effective termite and pest control by using the most advanced techniques and methods available and providing the utmost in professional service."

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Comparative Summary

Pacific Coast Termite’s Northern California branch is dedicated to providing environmentally-safe techniques to protect customers’ homes or businesses from wood-devouring pests. The firm uses two chief products: one made of borate compound, which is benign to humans and pre-treats wood to make it resistant to termites and other pests; and one made of orange oil, which is derived from orange rinds and uses acidic pH to kill existing termites.

Pacific Coast Termite’s professional and experienced inspectors offer free inspections and detailed reports that include treatment and pricing options. Once customers decide on a plan, the company sets up a treatment date and its technicians go to work. The treatments are safe, effective and don’t require clients to vacate their buildings.

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Industry Info

Discerning consumers must pay careful attention to pest control companies’ warranties to ensure they’re properly covered in case of re-infestation. Does the warranty only protect against certain types of termites? How long does the warranty last? Each company will have different provisions, so you should read the fine print to effectively compare the various terms.

A second concern is the treatment itself. Is it toxic to humans? Will the chemicals leach into the environment and water supply? Does it provide protection against more than one type of termite or pest? Does it require you to vacate the premises for several days while the treatment is underway?

Ask if the company is staffed with professionals who are geared toward customer service and knowledgeable about termites and other pests. Is the inspection a thorough one? Are they trying to solve a problem or just sell you a solution?

Joseph Grande, manager of Pacific Coast Termite’s Northern California branch, says the best course of action is to get two or three bids from different pest control companies. Even if you know nothing about termite control, you can use the bids to compare firms. You may be presented with multiple treatment options, which you can use to form follow-up questions and ask the contractors about their competitors’ solutions. The most professional and knowledgeable firms rise to the top.

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Frequently Asked Questions

Q: How do I know if I have a termite problem?

A: You may see swarms of flying insects both inside and outside your house, usually in the spring. After swarming, the termites shed their paper-like wings and you may find them on windowsills, counters or floors. Tiny holes in wood, small piles of wood shavings, crumbling drywall, and sagging doors are all indicative of a termite infestation. Also, termites often make tubes of mud and other debris across concrete surfaces. Unfortunately, these signs indicate structural damage to your home or business has already occurred. By the time you see them, the damage has already started.

Q: How do I prevent termites?

A: Schedule regular home inspections by pest control specialists and pre-treat the wood in your building. Also, keep the house and foundation dry and caulk around windows and doors—termites love moist environments. Keep your gutters clean and ensure they drain at least three feet from the building. Move any stacked firewood away from the side of the building.

Q: What’s orange oil?

A: Orange oil is a Green product derived from orange rinds that’s used in a variety of products, from pet shampoos to household cleaners. The brand we use for termite control, XT-2000®, is injected directly into termite galleries and kills termites and their eggs on contact. Should a termite avoid physical contact with orange oil, it can also die if it eats any wood that’s recently been treated with the product. XT-2000 and its active ingredient, d-limonene, is devastating to termites because of its exceptionally high citric acid content, which is of minimal consequence to humans. Orange oil biodegrades in about four days, but during that residual period, termites that eat treated wood will also be eradicated.

Q: Do I have to leave my home during the treatment?

A: No. All the products we apply are safe for humans. You can stay and watch our technicians at work.

Q: What’s Bora-Care®?

A: Bora-Care® is a patented liquid pre-treatment used to protect structural wood from termites and other wood destroying organisms. The active ingredient is a borate compound, safe for humans and pets but toxic to both insects and fungus species. We apply Bora-Care directly to the wood in a building, not the soil around it. With soil treatments, even under the best circumstances, termites can still enter through a break in the soil barrier and cause major damage to the wood in the structure. But if termites can’t eat the wood, the probability of structural damage is minimized. Once the borate compound diffuses into the wood, it remains indefinitely. Only high levels of water saturated in the wood will force out the active ingredient, so we generally recommended you seal exposed exterior structural wood after Bora-Care application to prevent excessive moisture.

Q: When is the best time to pre-treat wood with Bora-Care?

A: The best time is during construction, before the house is boarded up. But we can apply it to existing buildings, although there may be areas we can’t access.

Q: Is Bora-Care effective?

A: Research from a 12-year study by the USDA Forest Service and Mississippi State University’s Forest Products Laboratory shows wood treated with Bora-Care stops termite attacks and prevents subterranean termites from tubing over-treated wood. In addition, tests conducted at Louisiana State University have shown that when Bora-Care is applied to concrete surfaces, it prevents Formosan termite tubing. Treated wood is also protected against carpenter ants, old house borers, powderpost beetles, and fungi.

Q: Is Bora-Care safe?

A: Yes. Not only is it safe for humans, but unlike many soil termiticides, Bora-Care won’t corrode with PVC plumbing, metal fasteners, fittings, or nails. Also, we apply it directly and only to the wood or concrete. It’s not applied to the general environment and doesn’t leach into water supplies.

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Diamond Certified RATINGS ON Pacific Coast Termite
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i
Pacific Coast Termite : Average 8.7 out of 10 based on 275 unique customer surveys of customer satisfaction.

Daniel C.

VERIFIED Pacific Coast Termite CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, they had good customer service, and I would highly recommend them.

They did a great job. I have recommended them to other people. They came in, did the job, cleaned up, and left.

Dave S.

VERIFIED Pacific Coast Termite CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they can trust them and that they are worth working with.

The evaluation was good, they were quick, and they did a thorough job inspecting everything. We felt they were pretty good. They were honest and straightforward. They did not cut any corners.

Brenda F.

VERIFIED Pacific Coast Termite CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

An expert was available to answer all of my incredibly detailed questions.

They went above and beyond. They acted like a small business. I felt supported throughout the process. I didn't feel like it was a big corporation where I could get lost, and they gave me personalized attention.

Robert P.

VERIFIED Pacific Coast Termite CUSTOMER

4 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did an excellent job.

They did an excellent job. I have no complaints.

Ray M.

VERIFIED Pacific Coast Termite CUSTOMER

5 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have a termite infestation, the initial dialogue is great, but after the initial dialogue, the information flow was a bit of a challenge.

They came over, they did the review, identified some things I knew I had, and other things that I didn't know I had, so that was good. I am satisfied.

Maria S.

VERIFIED Pacific Coast Termite CUSTOMER

6 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, clean, and so far so good. I have no complaints, and I highly recommend them.

The efficiency, they were just perfect.

Landon A.

VERIFIED Pacific Coast Termite CUSTOMER

7 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was happy with them.

They showed up on time and got the job done.

Debbie G.

VERIFIED Pacific Coast Termite CUSTOMER

8 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I haven't seen anymore termites. I liked the guys who came out and did the work. They were very friendly, and everything was explained to me. They were very knowledgeable, and I liked that.

They gave me a better deal than any other place. I didn't have termites in the whole house. Other companies wanted to do the whole house. When they came out and gave me the quote, they were very honest and upfront. That is why I went with them. They checked the rest of the house, the main house, and the separate building, but they didn't find any damage, so the other house structure didn't need to be done. Their competitors told me both structures needed to be done, and I thought that was overselling and dishonest. Pacific Coast Termite was candid, honest, and reasonable. The guys knew what they were doing and were very friendly.

Isabel K.

VERIFIED Pacific Coast Termite CUSTOMER

9 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and friendly. Also, the process did not take as long as I expected between the inspection and the treatment. It was fast and convenient.

The inspector and technician were personable and friendly.

Betty D.

VERIFIED Pacific Coast Termite CUSTOMER

10 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

What I liked was that I didn't have to tent, and I haven't seen evidence of any more termites.

The work, it's always about the results. They were very nice and friendly while they were working, but what I liked best was the actual result, because that's where my money is. I was pleased, and once I'm pleased, I don't nitpick.

Irina P.

VERIFIED Pacific Coast Termite CUSTOMER

11 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

That I highly recommend both guys, because compared to other companies, they're very honest, straightforward, courteous, professional, and knowledgeable.

Them being professional and courteous, but the most important thing was that they were on time.

Debra F.

VERIFIED Pacific Coast Termite CUSTOMER

12 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good.

They got rid of the termites.

Lily E.

VERIFIED Pacific Coast Termite CUSTOMER

13 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very thorough and good with their work. They're efficient and good at what they do. They eliminate the need to tent.

The work and the effort the guy put into the attic, it was a very tight space, and I could hardly imagine that anyone could crawl into it. He was a big guy, and he was in there for four or five hours, so he did a total job on the attic. They were really thorough, and they tried very hard to do a good job.

George G.

VERIFIED Pacific Coast Termite CUSTOMER

14 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied. They did a wonderful job. A few months later, I had them come back again to redo a few spots. They came back out and sprayed. Some of them had even gotten into a chest, but he took out the drawers, sprayed, and put them back, which was nice.

Well, I can't say there was one thing. They were just very good, and I liked the whole thing. I was very satisfied.

Rosie N.

VERIFIED Pacific Coast Termite CUSTOMER

15 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was very convenient. They cleaned up very nicely. I have since recommended them.

I liked the convenience of not having to move out.

Claire G.

VERIFIED Pacific Coast Termite CUSTOMER

16 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They used oil rather than the tent.

They used oil rather than the tent.

John F.

VERIFIED Pacific Coast Termite CUSTOMER

17 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

It worked for us, and it has worked for other people.

They came out, they inspected it, came back out when they said they would, and they did the job.

Kim L.

VERIFIED Pacific Coast Termite CUSTOMER

18 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt and courteous. They have good explanations, and they walk you through everything. They are very thorough.

They were very thorough and took the extra steps. They saw one problem but wanted to be sure they checked the whole area. They were great.

Abraham B.

VERIFIED Pacific Coast Termite CUSTOMER

19 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very knowledgeable and very thorough

I really liked the guy who came out. He was very knowledgeable, very thoughtful, and any questions that I had, he was happy to answer. He responded very completely. The service guy did a very thorough job and told me everything he was doing as he was going along.

Rick A.

VERIFIED Pacific Coast Termite CUSTOMER

20 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are effective and reliable.

They give advanced notice before they arrive. They are organized and have good communication.

Read All 275 Survey Responses at Ratings View