Diamond Certified Company Report

Ortiz Heating and Air Conditioning

Diamond Certified Company Report

Ortiz Heating and Air Conditioning

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 149 VERIFIED CUSTOMERS i

Jeff S.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

1 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them. They do quality work.

They're timely, knowledgeable, and the quality of their work has always been excellent.

Rufina C.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

2 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best.

I liked the way they treated me as a customer, the professional work they did, and the way they finished that work in a timely manner. I served them coffee and cookies. They were great. I can say that I would recommend them at any time. Alex came out himself and he was highly recommended to me by my contractor who was doing my kitchen appliances, and he was exactly what my contractor said he would be, and more.

Mark M.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

3 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

They stand behind their work and they know what they're doing.

Read All 149 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Alex Ortiz, Owner

Ortiz Heating and Air Conditioning sells, repairs, services and installs all types of heating, ventilating and air conditioning (HVAC) equipment for residential and commercial clients throughout the Bay Area. The family-owned and operated company also offers air duct cleaning services to customers with allergy and respiratory conditions. As an authorized Temperature Tough Dealer, it’s recognized as one of Northern California’s premier experts in Carrier products and installation methods.

Owner Alex Ortiz established Ortiz Heating and Air Conditioning in 1999 to provide friendly, high-quality HVAC services for Bay Area home and business owners.
Mr. Ortiz says his technicians approach their jobs with the same drive and passion. “They recognize they’re ambassadors for a company that takes pride in treating its customers with the highest levels of courtesy and respect.”

Ortiz Heating and Air Conditioning thoroughly explains its clients’ options before working on their HVAC systems, including the advantages and disadvantages of specific products and equipment. “We assess each job and discuss what needs to be done,” says Mr. Ortiz, “whether it’s installing a new, energy-efficient appliance or simply making an adjustment to an existing system.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Ortiz Heating and Air Conditioning

COMPANY CONTACT
Service AREA

San Francisco
The Peninsula

SERVICES PERFORMED

Air Conditioning
Duct Cleaning
Heating
Ventilation

BRANDS Supported
  • Lennox

  • Carrier

  • Trane

  • Cozy

  • Williams

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Ortiz Heating and Air Conditioning

Company Profile

Ortiz Heating and Air Conditioning sells, repairs, services and installs all types of heating, ventilating and air conditioning (HVAC) equipment for residential and commercial clients throughout the Bay Area. The family-owned and operated company also offers air duct cleaning services to customers with allergy and respiratory conditions. As an authorized Temperature Tough Dealer, it’s recognized as one of Northern California’s premier experts in Carrier products and installation methods.

Owner Alex Ortiz established Ortiz Heating and Air Conditioning in 1999 to provide friendly, high-quality HVAC services for Bay Area home and business owners.
Mr. Ortiz says his technicians approach their jobs with the same drive and passion. “They recognize they’re ambassadors for a company that takes pride in treating its customers with the highest levels of courtesy and respect.”

Ortiz Heating and Air Conditioning thoroughly explains its clients’ options before working on their HVAC systems, including the advantages and disadvantages of specific products and equipment. “We assess each job and discuss what needs to be done,” says Mr. Ortiz, “whether it’s installing a new, energy-efficient appliance or simply making an adjustment to an existing system.”

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Company Philosophy

"We treat our customers' homes as if they were our own–we show up on time, work efficiently and leave sites clean when we leave. Each heating and air conditioning system is tailored to the needs of each individual client; we never try to sell them something they don't need."

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Comparative Summary

There are plenty of Bay Area contractors in the heating, ventilation and air conditioning (HVAC) industry who do good work, says Alex Ortiz, owner of Ortiz Heating and Air Conditioning. What sets his company apart, he says, is something less tangible: How his technicians approach their jobs. They recognize they’re ambassadors of a company that prides itself on the highest levels of courtesy and respect for its customers. For everyone at Ortiz Heating and Air Conditioning, it’s not just a 24/7 job but, says Mr. Ortiz, “It’s the entire year. It’s our life.”

Mr. Ortiz attributes that commitment to dedication to his company’s high standing in its community, a fact he says is reaffirmed “everywhere we look or when we talk to people.” The company is known for working fast, efficiently and professionally.

Since 1999, Ortiz Heating and Air Conditioning has sold, repaired, serviced and installed all types of heating and air conditioning equipment to its customers across the Bay Area. As duct cleaning specialists as well, the company can help protect your family or coworkers–particularly those with allergies or respiratory conditions–from the hazards of dust, dirt, mold and mildew.

Ortiz Heating and Air Conditioning is a family-owned and operated company. That puts customers at ease, says Mr. Ortiz, and makes them comfortable leaving a technician in their home while they’re at work or running errands.

The company offers two full years’ warranty on labor and most parts, along with any applicable manufacturer’s warranties.

Mr. Ortiz typically pays a visit to a project following its completion to make sure the customers are satisfied and to answer any questions. He reassures them he’ll be available in the future should they have any concerns or problems with their equipment–”a rare occurrence,” he says.

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Industry Info

First impressions are indelible—particularly when you’re admitting an unfamiliar person into your home and letting them work inside, perhaps unsupervised, for hours or even days at a time.

“Do they have uniforms? Are they professional looking?” These are the questions Alex Ortiz, owner of Ortiz Heating and Air Conditioning, recommends people consider when evaluating HVAC (heating, ventilation and air conditioning) contractors. “The way they talk on the phone, the way they handle themselves, what posture they have…it all makes a big impression,” he says.

It’s not enough to merely trust your contractors. You want to trust them completely, says Mr. Ortiz. When you hire reputable, insured, bonded companies, you have the luxury of taking their honesty and reliability for granted so you can focus exclusively on the work itself. “You want to be able to say, ‘I’ll leave the check on the table. I’ll leave the key under the door. The dog is very friendly. Feel free to walk in the house,’” he says.

Mr. Ortiz notes how the last few years have witnessed a sharp increase in the number of unlicensed HVAC contractors. Hiring them carries obvious problems: They can’t obtain insurance and are therefore not covered for damage to your home or injury to their workers. But equally important, says Mr. Ortiz, their willingness to break the rules suggests they might also cut corners while performing the work itself.

A good place to find reputable operators, he says, is an objective ratings service like Diamond Certified. He also recommends you research the company’s license to verify that former customers haven’t lodged unresolved complaints against them.

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Frequently Asked Questions

Q: How long does it take to replace my A/C?

A: One or two days, depending on whether it’s a new addition to the system or just a replacement. Getting a full, new system with new ducts can take up to a week. We do quality duct work and create systems that take a little extra time. We don’t just put a bunch of plastic pipes together. We actually take the necessary time to do it right.

Q: How long does duct cleaning take?

A: Depending on the size of the house, duct cleaning takes between two and a half to four hours on a single-family home. If you have two or three furnaces, it could take an entire day.

Q: Will I come home to a mess?

A: No. We clean up after ourselves. We leave the home the same way we found it.

Q: How important is preventative maintenance?

A: It’s recommended—sort of a tune-up for your system every now and then to prevent it from malfunctioning. The unfortunate part is that heating and air conditioning systems are often just left alone and neglected, leading to breakdowns sooner than normal.

Q: How often should I schedule these tune-ups?

A: Manufacturers recommend once a year. We feel that even if people did it at least every two to three years, it would be adequate.

Q: What are the options for people with asthma or other respiratory problems?

A: Obviously, you want to keep your filters clean—the higher-efficiency the filter, the better. You can even go up to air purifiers. Today’s air purifiers can actually kill bacteria, human influenza and bird flu. And it’s just a great, fantastic air cleaner; it’s not just a filter, it’s a purifier. These filters are expensive, but when you have people in the home who are ill, money usually isn’t a big issue. I can tell you that I’ve done a lot of those filters for homes with sick kids, and when parents tell us their kid is doing well, it just feels really good.

Q: When’s the best time to turn on my air conditioning?

A: Early in the morning when it’s nice and cool. Don’t wait until it gets hot, since the system will have to work much harder and you probably won’t get it to the temperature you want.

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SELECTED PHOTOS FROM Ortiz Heating and Air Conditioning

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Diamond Certified RATINGS ON Ortiz Heating and Air Conditioning
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 149 VERIFIED CUSTOMERS i
Ortiz Heating and Air Conditioning : Average 9.2 out of 10 based on 149 unique customer surveys of customer satisfaction.

Jeff S.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

1 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them. They do quality work.

They're timely, knowledgeable, and the quality of their work has always been excellent.

Rufina C.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

2 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best.

I liked the way they treated me as a customer, the professional work they did, and the way they finished that work in a timely manner. I served them coffee and cookies. They were great. I can say that I would recommend them at any time. Alex came out himself and he was highly recommended to me by my contractor who was doing my kitchen appliances, and he was exactly what my contractor said he would be, and more.

Mark M.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

3 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work.

They stand behind their work and they know what they're doing.

Genie K.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

4 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to talk to Mr. Ortiz and tell him exactly what you want. Ask him any questions and they'll be answered. He makes this business much easier.

They were unobtrusive.

Richard M.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

5 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've recommended them more times than I can count.

Overall, their reliability, professionalism, and their responsiveness is also fantastic.

Israel A.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

6 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them if their heater is broken and it needs to be repaired.

It still works. They were quick, did the work in one day, and it was a good job.

Leo A.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

7 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should use them.

They were both professional, courteous, and great guys. They knew what they were doing.

Sheila B.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

8 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know what I would say, but I would highly recommend them.

They got the job done.

Robert B.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

9 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I don't know what I would say. I guess I'd just say they're great.

The work got done on time and I'm happy with everything.

Willie B.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

10 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good quality work.

The work was good and quick. So, I was satisfied.

Rick S.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

11 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're very honest.

I liked their personalities, their honesty, and their prices.

Carol L.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

12 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would have no problem recommending them to a friend.

They have a reasonable price, they're timely, they do a thorough job, and there are no surprises.

Derek J.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

13 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ortiz is my first call when I need any kind of HVAC work done.

They know what they're doing.

Al B.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

14 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work at a fair price.

They have good attention to detail.

John P.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

15 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did the job in the estimated amount of time. There weren't any extra charges and everything went smoothly.

I liked the fact that they worked overtime to get my heater back on especially because the service was done in the winter.

David J.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

16 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I plan on using them again in the near future.

They do good, quality work.

Grace R.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

17 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that they were extremely knowledgeable, reliable, delivered as promised, and were great at helping me throughout that process. The city inspection signing off process went smoothly and all the paperwork was handled excellently.

I'm happy with the heater and its operation. They were great.

Alex F.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

18 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very fair on pricing, on time, and they're super professional.

I liked Alex Ortiz himself, he gave us great advice. We had a great experience with them.

David R.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

19 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give them a call.

They're responsive, efficient, and knowledgeable. They're a local company and they know what they're doing.

Grant L.

VERIFIED Ortiz Heating and Air Conditioning CUSTOMER

20 of 149

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're prompt.

They actually showed up to do the job.

Read All 149 Survey Responses at Ratings View