Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
October 2004
We declare that Ortiz Heating and Air Conditioning HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #524
(650) 758-4900

Alex Ortiz is owner of Ortiz Heating and Air Conditioning.

Ortiz Heating and Air Conditioning sells, repairs, services and installs all types of heating, ventilating and air conditioning (HVAC) equipment for residential and commercial clients throughout the Bay Area. The family-owned and operated company also offers air duct cleaning services to customers with allergy and respiratory conditions. As an authorized Temperature Tough Dealer, it’s recognized as one of Northern California’s premier experts in Carrier products and installation methods.

Owner Alex Ortiz established Ortiz Heating and Air Conditioning in 1999 to provide friendly, high-quality HVAC services for Bay Area home and business owners.
Mr. Ortiz says his technicians approach their jobs with the same drive and passion. “They recognize they’re ambassadors for a company that takes pride in treating its customers with the highest levels of courtesy and respect.”

Ortiz Heating and Air Conditioning thoroughly explains its clients’ options before working on their HVAC systems, including the advantages and disadvantages of specific products and equipment. “We assess each job and discuss what needs to be done,” says Mr. Ortiz, “whether it’s installing a new, energy-efficient appliance or simply making an adjustment to an existing system.”

Company Philosophy

“We treat our customers’ homes as if they were our own—we show up on time, work efficiently and leave sites clean when we leave. Each heating and air conditioning system is tailored to the needs of each individual client; we never try to sell them something they don’t need.”

Serving San Francisco and the Peninsula

Air Conditioning
Duct Cleaning
Heating
Ventilation

Carrier
Carrier
Cozy
Lennox
Lennox
Trane
Trane
Williams

Comparative Summary

There are plenty of Bay Area contractors in the heating, ventilation and air conditioning (HVAC) industry who do good work, says Alex Ortiz, owner of Ortiz Heating and Air Conditioning. What sets his company apart, he says, is something less tangible: How his technicians approach their jobs. They recognize they’re ambassadors of a company that prides itself on the highest levels of courtesy...

Frequently Asked Questions

Q: How long does it take to replace my A/C?
A: "One or two days, depending on whether it’s a new addition to the system or just a replacement. Getting a full, new system with new ducts can take up to a week. We do quality duct work and create systems that take a little extra time. W...
Q: How long does duct cleaning take?
A: "Depending on the size of the house, duct cleaning takes between two and a half to four hours on a single-family home. If you have two or three furnaces, it could take an entire day."
Q: Will I come home to a mess?
A: "No. We clean up after ourselves. We leave the home the same way we found it."

Industry Info

When you hire an HVAC contractor, remember that the first person through the door represents the company.
First impressions are indelible—particularly when you’re admitting an unfamiliar person into your home and letting them work inside, perhaps unsupervised, for hours or even days at a time. “Do they have uniforms? Are they...
Findings based on statistically reliable research from 169 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 169

Diamond Certified Qualification

Based on 169 customer surveys, we declare
Ortiz Heating and Air Conditioning
has passed all rating steps and has earned
The Diamond Certified Award
No. 524
Continuously qualified since October 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

David O. Verified Customer Name
"The quality of their work was done perfectly and expeditiously. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Ortiz Heating and Air Conditioning
(650) 758-4900
(650) 758-4901 fax

Mon – Fri: 8am – 5pm
Sat: Emergency Calls Only

Serving San Francisco and the Peninsula

Alex Ortiz, Owner
16
5
803346
Liability Insurance, Workers' Compensation
Better Business Bureau
1999
Air Conditioning, Duct Cleaning, Heating, Ventilation
Carrier, Cozy, Lennox, Trane, Williams
Commercial, Residential
2 Years on Labor, 2 Years on Most Parts, Manufacturers' Warranties

Photo & Video Gallery

Survey Responses For

Ortiz Heating and Air Conditioning

Ortiz Heating and Air Conditioning: Average 9.3 out of 10 based on 169 unique customer surveys of customer satisfaction.
David O. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their service was wonderful and they were on time, very time accommodating. I can't say enough about them as the quality of the work was superb."

"The quality of their work was done perfectly and expeditiously. "

Jessica L. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were priced a lot cheaper. "

"Very interested in pleasing us and to build a relationship with us"

Heath T. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust that they are not trying to over sell me products and services that I do not need and that he is bidding out fairly and competitively."

"When Alex gives a time or date to show up for work he is always prompt. "

Ben E. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them to three neighbors in my cul de sac and to my Realtor. Everyone has been very content with their services. "

"They did what they said they were going to do. They were always on time and very clean concerning the services. "

Greta A. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly and clean."

"They are punctual and clean."

Carlos C. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The price is right, service is great and he is very clean concerning his work."

"The company owner's attitude is great."

Hernando P. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that he is the best and is very knowledgeable and dependable."

"He is knowledgeable of the equipment he uses."

Hong H. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nice family owned business, and they do great work."

"Nothing that I can think of. "

Sharon J. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They rate above ten."

"They can explain things to you in layman's terms and offer the least expensive options. The people there are nice as well."

Owen C. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they have very good knowledge of services and products. "

"Nothing"

Alan C. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very efficient, good all around service"

"Fairly priced and communicative"

Ken A. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good prices and great quality work"

"Nothing I can think of. They do good work all the way around."

Rafael R. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to everyone. "

"The service was very good and Alex has great knowledge of the business. "

Stephen F. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them highly. They are all very polite and reasonably priced."

"Complete satisfaction and polite"

Jonathan M. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest and confident in their work. The quality is exceptional and so is the customer service."

"Mostly, we appreciate the professionalism. They are honest about their knowledge concerning what they know and what they didn't know. "

Jeff S. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them. They do quality work."

"They're timely, knowledgeable, and the quality of their work has always been excellent."

Rufina C. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best. "

"I liked the way they treated me as a customer, the professional work they did, and the way they finished that work in a timely manner. I served them coffee and cookies. They were great. I can say that I would recommend them at any time. Alex came out himself and he was highly recommended to me by my contractor who was doing my kitchen appliances, and he was exactly what my contractor said he would be, and more. "

Mark M. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work."

"They stand behind their work and they know what they're doing."

Genie K. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them to talk to Mr. Ortiz and tell him exactly what you want. Ask him any questions and they'll be answered. He makes this business much easier. "

"They were unobtrusive."

Richard M. Verified Ortiz Heating and Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've recommended them more times than I can count."

"Overall, their reliability, professionalism, and their responsiveness is also fantastic."