Ortiz Heating and Air Conditioning

Ortiz Heating and Air Conditioning: Average 9.1 out of 10 based on 98 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Brent R. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Very professional and efficient"

"The quality of the service"

Clark S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were very prompt, clean, courteous, and they did a good job."

"The fact that they came on time and they didn't really give me any nonsense. They told me what needed to be done. I had an old furnace that needed to be replaced. They gave me all of my different options, which was really nice. There was no hidden agenda."

Cliff B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I'd tell them that he gets it done."

"The quality of service"

Ed R. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"The quality of their performance, they are very professional, very courteous, and they answered all of my questions to my satisfaction."

"Everything, he is totally committed to customer service and I was really impressed with that. The workers were all polite and courteous. I really was pleased with the way they did the work. I can say nothing but good about them."

Jim F. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are honest."

"Their service"

John C. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They had good service."

"They were timely."

Kari H. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did a very high quality job and they were very timely."

"Mr. Ortiz seemed very honest and caring about the job."

Loreta M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are good. They come on time and they clean up. They caught a dead rat for me, something that the exterminators would not do."

"They are prompt and professional."

Nathan G. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I highly recommend them."

"Very professional, very knowledgeable, and a high-level of service"

Rand B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Good service and good value"

Ruchi S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are pretty prompt in returning calls and scheduling."

"I would say the person I was working with, Alex, was very good and, prompt, and very helpful."

Ryan F. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very responsive and they do what they say they are going to do."

"They did what they said they were going to do."

Yasuko K. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do a great job and they actually get things done on time. They do a thorough job."

"I think they have really great customer service. They explain everything in detail. When they are done, they go over everything completely. They follow through to make sure everything is done well."

Joel B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We were happy with everything, their service and price."

Teriann C. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The rates, and they were efficient, clean, and polite. They did a good job."

Ralph B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional, on time, clean, and easy to work with."

Earl C. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, and they were clean. They finished on time, and they did a great job."

Stuart M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their ability to work with our schedule and our contractor, they came in and did things very efficiently. It took a few days to do the installation. They moved the old equipment and put in the new one. Everything works great. We were pleased with the whole package."

Kenneth H. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly, professional, and they did a good job."

Rich D. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is just a nice man. He did a great job. I was very pleased with the job overall."

Kent S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were available when I needed them."

David B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive and nice to work with."

Elizabeth D. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professional nature, and they were very knowledgeable about the service. "

Gloria M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were courteous and the customer service was excellent. The owner was exceptionally nice, very accommodating. They were excellent overall."

Nick D. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did clean work, and they are up on the latest technology."

Dina S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service is good, and they are nice."

Mr. B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality and the price met our requirements."

Larry J. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive."

Joe W. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Alex is a very honest and hard worker."

Lynn S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very nice."

Mima V. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came out quickly and took care of the problem."

Estuardo S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The price was good and the service was great. Alex and his staff are very nice people."

Jim H. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I give them high marks on reliability."

Tom P. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owner really understood how to provide customer service."

Paul V. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was very good."

Peter O. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quick and friendly service, along with reasonable prices"

Michael L. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional, prompt, and I recommend them to all my friends."

George D. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their timeliness, integrity, and dependability."

Ane M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they were really great, and Mr. Ortiz was fantastic. He gave me a competitive quote, which made sense. I was satisfied with the installation, he stayed within budget, and there were no surprises. He was careful in describing how everything worked, so I knew what I was getting. He was also quite knowledgeable about the product, and I would recommend him to anyone."

Daniel R. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is a very easy-going guy, and he does what he says he will do."

Peter M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very thorough and on time."

Bobby S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were nice, very personable on the phone, and the people who came out were informative and patient in communicating with me."

Ron E. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They showed up on time and kept the cost within the estimate."

Carlos A. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, they did good service, and they immediately came back when I called them."

Ms. J. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The workers were business-like, yet they were friendly, quick, efficient, and they cleaned up after themselves."

Ron H. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to cleanliness was great. I've never worked with any company that paid so much attention to tidiness and cleanliness while they were doing the job. They were also aware of how long the job was taking. I was very satisfied and recommend them highly. "

Alan V. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are fast and professional."

Christine R. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are very accommodating."

"Other than being accommodating, they were very reasonably priced and the work was good quality. Everyone was very polite and accommodating. They were also very clean."

Shirley A. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"Professional and competitively priced"

"Friendly service"

Lyanne H. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are honest, on time, and they did a good clean-up. I am satisfied with the product I bought from them."

"It is mostly the owner and his family that are involved. The owner gave the estimate and he knows what his products are very well. He suggested to me a product that I needed without regards to the price."

Mark C. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are reliable and trustworthy."

Michael F. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are a good, qualified, family-run company."

"They have good-priced performance."

Robert S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are very reasonable and they do good work."

"The work was done quickly."

Samuel W. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I would say they are responsive."

"They are very responsive. I call them and they pick up right away. They always get back to me."

Steve L. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They have quality workmanship, good customer service, and very good follow-through."

"I got honest answers when I first asked them about our needs and I got on-time delivery. They were very considerate with their access to the house."

Willie C. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I would say they are reliable and friendly."

"They seem to be very sincere."

Ian L. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought the job he did was professional. I got a very good sense from Alex."

Charles F. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were fast, professional, and efficient."

Marion S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were really nice to deal with, and they did a good job."

Kenneth M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very professional. They did the job to completion and to our complete satisfaction. It was also reasonably priced."

Bon B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick at getting the work done, and they did a good job."

Frank R. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came and did everything they said they were going to do, and they did it quickly. When there was a problem, he was fast to follow up on it."

Benjamin L. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were informative."

Grace L. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked them, they got the job done."

Greg M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were courteous, professional, communicative, timely and clean."

Raphael E. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work"

Chrstine Y. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came out on the day they were supposed to, and the owner is very nice and helpful."

Gale B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very clean, efficient, and I even had my tenants call to say thank you, because they left their units in such a clean condition, which is rare."

Walter C. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"When they say they'll do something they do it. After they installed something, there was still something wrong. But, they came straight back and fixed it. They also use good equipment, and the price is very reasonable."

Ed L. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were conscientious. They did the job, and it seemed like they gave a lot more service for the reasonable price they charged."

Jay B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The follow-up was great, and they made sure the customer was satisfied."

Jim L. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came out quickly, and they were able to fix the problem."

Phil K. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came out on time, and the work was good."

Brian M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"Very courteous, very expensive, prompt, and they did a good job."

"They fixed our problem. They did a good job resolving our issue."

Lew E. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"He is capable and reasonable."

"He showed up on time and he got the job done."

Evan S. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very fast and clean. They also gave suggestions that we hadn't thought of."

Jasmine C. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their efficiency, they did their thing and they did it well."

Michael L. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very prompt."

Sherry B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that he followed up until our problems were resolved. He made sure everything was done to our satisfaction."

Geary B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were good listeners and very customer-service oriented."

Jeff W. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're personable because they're a small business."

Manuel F. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are upfront, and they came out right away."

Jim F. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They finished the job very quickly, and explained everything to me. The work was very satisfactory."

Krista K. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The customer service was good. I liked Alex, he was very cordial and quick in returning phone calls."

Steve M. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We had something specific we needed done, which they did, and ended up working out well. They did the job to my satisfaction, and the price was great. We had them for two jobs, and both times we were very satisfied."

Eddie C. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The fast and friendly service"

Carmen R. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Alex is a very nice gentleman, and he does good work."

Alfredo E. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are fast and friendly."

Frenchi D. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were fast."

Jesus A. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"When it's cold, the heat kicks in right away."

Benjamin P. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:

"They were very careful about what they were doing. I liked their planning and their installation."

"They are very careful about what they do. I also like their explanation about what they will be doing and how they will be doing it."

Stepanie N. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They got the job done quickly."

Humbert P. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They gave me a good, accurate estimate."

Aimie V. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Someone recommended them to me. I thought they did a pretty good job."

Michael F. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The installation was quick."

May B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They are very friendly, and their prices are good."

Norman B. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"He was fair in adjusting the bill for all the problems we encountered."

Julie T. Verified Ortiz Heating and Air Conditioning Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"They're very polite."

Ortiz Heating and Air Conditioning

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