DIAMOND CERTIFIED COMPANY REPORT
Optimum Realty & Financial Services
(877) 303-1623
(415) 997-8922
Optimum Realty’s staff helps Northern California clients buy and sell properties.
Optimum Realty & Financial Services is a full-service real estate agency that serves residential clients in San Francisco, San Mateo, Alameda and Sacramento Counties. In addition to facilitating property sales and purchases, the company works closely with clients to acquire the best mortgage and refinancing loans to fit their budgets. Its bilingual agents are trained to implement industry-best sales and marketing tools such as MLS listings, staging, print and direct advertising, and Web exposure.
Owner Jane Brown says Optimum Realty and Financial Services rates high in customer satisfaction because every client is treated like family—with respect and integrity. “We place a lot of emphasis on making sure each client understands the selling, buying or loan process and then receives frequent communication from the agent so they can be kept abreast of the transaction. Our experienced and knowledgeable agents always keep the client’s best interest at heart by making sure they’re aware of pitfalls, advantages and opportunities.”
Company Philosophy
“Our goal is to always exceed our customers’ expectations. We consider every transaction an opportunity to educate the client on an often-confusing process. We look for ways to make things happen, and no matter how complicated the transaction, we never give up. Our reputation for being perseverant, trustworthy and patient is the reason people return to us and refer us again and again.”
Serving all of San Francisco including Mission District, Sunset District, Bernal Heights, Russian Hill, Western Addition, the Castro and Tenderloin.
Real Estate Sales
Mortgage Loans
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for real estate brokers that have earned the prestigious Diamond Certified award. For Optimum Realty & Financial Services, the key to achieving and maintaining customer satisfaction is treating every client like family, regardless of the size of their real estate transaction. “We...
Frequently Asked Questions
Q: Does my house need to be in move-in condition before I sell it?
A: "For the most part, buyers are looking for homes that are in move-in condition. If you know you’re going to be selling your home, put yourself in a buyer’s shoes. What would make your home look more beautiful? Consider re-painting the interio...
Q: How long will it take to sell my home?
A: "The selling process really depends on the property, so it’s difficult to give an accurate estimate. First, we have to decide what type of buyer would be interested in your property. Then we determine the percentage of buyers that would have...
Q: Can you help me stage my home?
A: "Absolutely. We work with a company that stages homes so they get noticed by buyers. Homeowners aren’t always aware of the importance of staging their houses—people have an emotional response to your home when it shows beautifully, so it’s cr...
Industry Info
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Present your home in move-in condition to attract attention from potential buyers.
In a time when many homes are on the market, you need an advantage that will attract buyers to your property and make it stand out. To present your house so it’s appealing to a wide range of buyers (which ultimately leads to a faster sale), consider...
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Findings based on statistically reliable research from 70 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
96%
n = 70
Diamond Certified Qualification
Based on 70 customer surveys, we declare
Optimum Realty & Financial Services
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 232
Continuously qualified since February 2003.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Dorothy W. Verified Customer Name
"It was good for me. She is like a member of my family."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
A residential property in Auburn
A property in San Francisco’s Bayview neighborhood
A property in San Francisco’s Corona Heights neighborhood
A property in San Francisco’s Crocker-Amazon neighborhood
A property in El Dorado Hills (1)
A property in El Dorado Hills (2)
A commercial property in San Francisco’s Excelsior District
A residential property in San Francisco’s Excelsior District
A property in the Forest Hill Extension area of San Francisco
A residential property in Hayward
A property in San Francisco’s Inner Richmond District (1)
A property in San Francisco’s Inner Richmond District (2)
A property in San Francisco’s Mission Dolores neighborhood
A property in San Francisco’s Nob Hill neighborhood
A property in San Francisco’s Pacific Heights neighborhood
A property in San Francisco’s Pacific Heights neighborhood
A residential property in Patterson
A property in San Francisco’s Portola neighborhood
A property in San Francisco’s South of Market neighborhood
A residential property in South San Francisco
A residential property in West Oakland
A property in San Francisco’s Western Addition neighborhood (1)
A property in San Francisco’s Western Addition neighborhood (2)
A property in Daly City’s Westlake Knolls neighborhood
A property in Daly City’s Westlake Terrace neighborhood
Survey Responses For
Optimum Realty & Financial Services
Optimum Realty & Financial Services: based on 70 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Dorothy W. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Use Ms. Brown."
"It was good for me. She is like a member of my family." Charles P. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Jane is so meticulous. She takes the time and she is persistent in finalizing the matter. I have used her services several times in the past. She is the first one I would call."
Gebre G. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She's more than wonderful. She's everything that's good. She's like a mother."
Jose R. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like her professionalism. I have been doing business with them for years."
Blanche W. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly, easy to talk to, and warm."
R.S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything. They were timely and informative when it came to answering my questions. They were also gracious and accommodating. They met all of my expectations."
George S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Jane is patient. I don't know how she puts up with me. She takes the time to explain things to me. She is someone that I really like. I didn't know when I chose here that she was Diamond Certified, but I have since learned what that means. I only call Diamond Certified companies now, because I know if they are anything like Jane's company, they won't rip me off. "
Myron S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provide good customer service."
Sheila S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I called the other day for a new project. The agent was very approachable and answered all of my questions."
Ruben I. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they were very knowledgeable. They were kind and Jane was wonderful to work with. "
Elizabeth M. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a great service, and they are very courteous."
Susan T. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take the time to get acquainted with the client."
Bille W. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I stood a chance of losing money on three deals, but she saved my hide. "
Billie S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She's so centered, never gets upset."
Ernest C. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal attention they give you"
Hawatha C. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their courtesy and thoughtfulness and they really explained everything to me. They were personally concerned with me."
Linda W. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Her perseverance, my situation was a little difficult, but she stayed with it."
Frank A. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Her efficient way of doing business"
Agnes S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had the patience to explain things. They get a hundred."
Denise E. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Will use them for refinance, and they do a good job."
Barbara N. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Her knowledge and dedication, she has a lot of connections."
Lazanius J. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personalized service"
Janice F. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Doug is a personal friend of hers. He was also very attentive to her and worked with her. He has a lot of knowledge, he came to her house and filled out all the paperwork. He went out of his way to help her."
Maria C. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest and explained everything"
Fred S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Efficiency, dependable, answered all my questions"
Bobby P. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The whole service was very good."
Shirley M. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Attention to detail, overall service"
Othella M. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mr. Douglas Bird is very professional. He takes special care with the clients to tailor the programs that suit their needs the best, he doesn't give generic information, and he's attentive. I've been dealing with him for 7-10 years, since purchasing my home. He's been nothing but professional."
Joyce G. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Courteous and kind"
Hector G. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The knowledge that the Realtor had of all of the ways to sell"
Charles M. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was quick and painless."
Yvonne D. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service"
Andrew S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal business attitude"
Odis D. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I always get a good interest rate, and I am always satisfied."
Carvin C. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional, they walked right in and got everything done right the first time."
John A. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She was very active on my behalf."
Lynett P. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very helpful"
David W. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are definitely knowledgeable, responsible, and they don't give up."
"Our agent, Vanessa Logan, was just fantastic."Avery O. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"She was patient and able to assist with my situation. She was able to help me with the timing and give me information."
"She answered my questions, and she treated me as a human being. She took a while explaining what needed to be done."Jacqueline E. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly people. I worked with Billie Scott and she was wonderful."
Marvin M. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service, information and the completeness of their approach."
Carlette H. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I appreciated the time that they gave me. The process went very quickly."
Martha B. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Courtesy and getting the job done"
Dorian M. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff was real courteous, professional and dealt with the issues at hand, my situation was difficult. they were very efficient, they provided the tools to get my "
Sidney C. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Her patience and her willingness to explain the products, her professionalism and persistence"
Adriene E. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Thorough"
Carlene C. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I found that they were not just interested in selling a home, but also giving support and information that was relevant to the decision. "
Holly F. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No comments"
S.G. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kept me informed"
Ethel W. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional, responsive and they work at being helpful."
Jerry P. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were patient and kind. "
James W. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The timetable set up got accomplished reasonably well"
Larry R. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They all worked together and put me at ease."
Ruth B. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Helped through my crisis at the time"
James D. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was okay."
Vatima P. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendliness, ability to respond quickly to questions"
Faye B. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their greeting"
Evette G. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything went according to plan, didn't take a really long time."
Aurora P. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing in particular"
Carla C. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She went out of her way to see that all my needs were met as far as getting a loan."
Barbara O. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Overall good to deal with"
Kathy T. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They encouraged me and helped me to afford it financially."
Ava W. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service"
Mary O. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"What they say, their advice"
James R. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:No
Q3 & Q4:
"I wouldn't say anything negative about them. They are good people, but for some reason, it didn't work for me."
"Jane is a really nice person."Annette L. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were to my satisfaction"
Will R. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way they handle you, talk to you, and keep you up to date"
Ellwyn S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:No
Q3 & Q4:"They were quick with their answers."
Clara S. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were helpful when I needed it."
Paula R. Verified Optimum Realty & Financial Services Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
