Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
October 2005
We declare that One Hour Heating & Air Conditioning HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #768
(707) 474-4662

Owner Paul Bigham has worked in the HVAC industry since 1984.

One Hour Heating and Air Conditioning installs and maintains heating and air conditioning (HVAC) systems for residential clients in the Bay Area. As an independently owned franchise of a national corporation, the company has access to thousands of specialty parts and materials, which it uses to handle all types of HVAC problems.

Owner Paul Bigham says One Hour Heating and Air Conditioning’s highly trained technicians and comfort advisors can design and upgrade energy-efficient climate control systems to fit any home. “All of our associates participate in ongoing training to keep their mechanical and customer service skills honed. We also guarantee on-time service, which means our customers don’t pay if our technicians are late.”

One Hour Heating and Air Conditioning offers preventative maintenance programs to ensure customers’ plumbing, electrical and HVAC systems are operating at peak efficiency, and to ensure the safety of customers’ homes. “We also carry a variety of air quality products that remove allergens and impurities to maintain a healthy living environment,” says Mr. Bigham.

Company Philosophy

“Our main focus has always been our customers. We understand that the only way to keep them happy is to understand exactly what they expect, so we’re constantly looking for new ways to improve our service. We consider our customers to be our partners, and we make sure to listen to what they have to say. Every comment and suggestion, no matter how small, helps make us better.”

Serving Sonoma, Napa, Solano, Marin, Contra Costa and San Francisco Counties

Repair
Maintenance
Installation
System Upgrades
Duct Cleaning
Duct Repair & Replacement
Whole House Air Filtration

Comparative Summary

Heating and air conditioning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, One Hour Heating & Air Conditioning sets itself apart by offering a variety of comprehensive guarantees that are rarely seen in the...

Frequently Asked Questions

Q: How qualified are your employees?
A: "Our technicians are fully qualified to perform all types of HVAC services. One of the benefits of being part of a national franchise is we have access to excellent ongoing training programs. We even do video conferencing with the corporate o...
Q: How does your on-time guarantee work?
A: "We typically set our appointments within a four-hour window. If the technician arrives after the time window has expired, the service is free of charge. For a premium, we also offer appointments within one and two hour timeframes. "
Q: Do you offer any kind of special maintenance programs?
A: "Yes, we offer a club membership that covers comprehensive maintenance for less than $20 a month. Members receive four visits a year: one for heating, one for air conditioning, one for their electrical system and one for plumbing. In addition...

Industry Info

Take simple steps to improve your home’s indoor air quality.
As air-related health issues like allergies and asthma become more prevalent, so does the concern about indoor air quality (IAQ) for homeowners. The symptoms of these health issues can be aggravated by the presence of indoor pollution sources, which...
Findings based on statistically reliable research from 296 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 296

Diamond Certified Qualification

Based on 296 customer surveys, we declare
One Hour Heating & Air Conditioning
has passed all rating steps and has earned
The Diamond Certified Award
No. 768
Continuously qualified since October 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

David L. Verified Customer Name
"All around, it was a good experience."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

One Hour Heating & Air Conditioning
(707) 474-4662
DCID7074744662

7 Days a Week

Serving Sonoma, Napa, Solano, Marin, Contra Costa and San Francisco Counties

Paul Bigham
21
42
740999
Liability Insurance, Workers' Compensation
Better Business Bureau
BBB Honor Roll, Franchise of the Year 2008, Franchise of the Year 2011
1991
Full Service Heating and Air Conditioning Repair and Installation, Ventilation and Indoor Air Quality
8,000
Residential
On-Time Guarantee, 100% Customer Satisfaction Guarantee, 2-Year Warranty on Repairs, Customer Satisfaction Warranty on New Equipment Installations

Photo & Video Gallery

Survey Responses For

One Hour Heating & Air Conditioning

One Hour Heating & Air Conditioning: Average 8.9 out of 10 based on 296 unique customer surveys of customer satisfaction.
David L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. That's all I can say."

"All around, it was a good experience."

Jeff R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really knowledgeable and know what they're talking about. They're professional and show up in their uniforms. "

"They remind me when it's time for service."

Loraine S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and punctual. They are neat and friendly. They do good work."

"When I have called them for things I have had problems with, they have come right out."

Michael H. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable and efficient"

"They are reliable and efficient. They are super. I have been using them for 3 or 4 years now."

James M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend that other clients use them."

"The honesty of the people, and they are accurate with their time. The job is well done. They are excellent."

Anna E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very dependable, they do good work, they arrive on time, and they are professional in every way. "

"I liked their courteousness the best. They work cleanly and efficiently. They cleaned up when they were finished. They were quiet and focused on what they needed to evaluate and do. I had no complaints. We have used them before and will continue to do so."

Barbara F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I now live in Cloverdale and have used them just once, but I was pleased with all that they did for me. They arrived on time, they knew what to do, and they did a good job. I have no complaints, and I plan to use them again."

"I liked that they got the heater going and were so reliable about knowing exactly what was needed and how to do it quickly. They were fine at what they did."

Betty P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were polite, dependable, and they did their job just fine. I liked that they wore booties over their shoes so they wouldn't bring dirt into our home. I thought that was very thoughtful and nice of them, to be so considerate. They were really nice guys to deal with."

"I liked that they knew what was needed and got right to it. I liked that they were polite, informative, and gave us good advice. I liked that they arrived on time and didn't make a mess."

Bob B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good, reliable, and dependable. I am on their annual program for servicing and maintenance checks, and they schedule different contractors to come out throughout the year. I am content with their services. I have no complaints. "

"I like how they schedule when it is convenient for me and that they show up on time. They are polite and professional. "

Chris D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My mom has used them in her home, and we had seen them at home shows. So when it came time for us to get a new furnace and new air conditioning unit, they were the folks I called first. I liked that they did the work competently and efficiently. They knew how to do the work efficiently, and both are working the way that they should. We are satisfied with the performance of the equipment."

"I liked that the general manager came out to do the quote. I liked their responsiveness and thoroughness."

Emily M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their annual plan is very convenient for widows. They call me up to schedule different contractors throughout the year to take care of different things that can and do go wrong in my home. It is all run out of One Hour Heating and Air Conditioning, but it involves many different contracting services. I don't have to worry about the honesty or the integrity of different contractors who are visiting my home. They are all wonderful, friendly, polite, honest, and competent people. I have no complaints or worries. "

"I like that all of the guys are personable, helpful, and informative. They want to do the very best quality work that is needed in my home. "

Greg A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, professional, very concerned about the homeowner's needs, and they listen well. We got our new furnace from them, and their installation was wonderful. They worked cleanly, efficiently, and left no mess behind. We were very satisfied."

"I like that they are friendly, professional, and trustworthy. "

Hanna G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them more than once. They are always excellent in the services that they provide, and I've never had any problems with them whatsoever. They do all the right things, arriving on time and not making or leaving a mess. They are courteous, competent, and pleasant people. I have no complaints about them whatsoever."

"I like their efficiency. They keep to their name just fine, and they are there for an hour or less and leave, which is nice. "

Jeanne S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I received a recommendation to use them from a friend. I hired them to install a new air conditioning unit. They were very professional and thorough. I was satisfied with the quality of the product and the services that they provided."

"I like how they are courteous, they do thorough work, and they do not leave a mess. I like the convenience of knowing that I can make one phone call and they will be able to handle all of my household appliance problems. They come on time and do the work quickly."

Jody B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt, efficient, personable, and professional. I was pleased with the repairs they did on my furnace. "

"I liked that they were professional, honest, tidy, and they did thorough work. They got my furnace going again. I was satisfied. "

Juan S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fast and reliable at what they do. In my situation, they went over and beyond what I ever expected. I was very happy with the quality of the work that they did. "

"I like that they are prompt, professional, and that they call to confirm their arrival time. "

Juanita G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very happy with my new furnace. The people who installed it were very pleasant, courteous, and professional. It works wonderfully and does its job well. I have no complaints."

"I was glad they were able to get the old furnace out and the new furnace installed quickly. They did not make any disturbance, nor leave any mess for me to clean up later."

Olga J. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I satisfied with this company. The furnace they installed works well, and I was pleased with how everything went."

"The work crew was very nice and polite. They worked hard all day getting the new furnace put in and making certain it worked well. I am very happy with everything that they did."

Paul S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good, and they knew what they were doing. They were very nice and did their job well. "

"I liked that they did a good job replacing our furnace, and they covered their shoes when they came into the house to do the work. I liked that they were thoughtful about other people's homes. "

Claudia L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were clean, they picked up after themselves, and they seemed to know what they were doing. It was great team work when they brought two teams out to complete the work, so it would be done in one day."

"They cleaned up after themselves."

Debbie R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time, and they did everything they said they would do."

"They were on time, and they did everything they said they would do."

George J. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quality and good cost"

"The people were excellent. They did a good job, and they were in and out."

George P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They stand by their work."

"They are responsive and courteous."

Harold S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have no idea at the moment."

"They keep their appointments times."

James B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, good, and polite. They take off their shoes, so they don't mess up the house."

"They were very knowledgeable, and they knew what they were doing. They were able to warm me up."

Judy M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient, reasonable, personable, and they fixed what needed to be fixed."

"They were convenient, and they responded quickly."

Lillian V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"So far, I have been satisfied with them."

Raymond L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional. They even put dust cloths on their feet when they come in. They explain things in a fashion that I understand."

"I liked their quick response and their office staff. They gave me rebate information and every rebate came through. They followed up with me and wrote me letters. They told me how to handle things if the rebates did not go through. They kept in touch with me."

Richard S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt. Their personnel was very professional and very friendly."

"Their service was good, and their follow up was excellent."

Roger M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their technicians are really knowledgeable."

"They are friendly."

Russell D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional"

"They came and did the work that they said they would do. Everything was fine."

Silvia S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable."

"The quality of service"

Bob M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very quick. I called them at 10:00 AM and had a new furnace by 5:00 PM. "

Connie M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was just good. The guy who came out was very good and pleasant. He knew what he was doing."

Jim K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service people who came in did exactly what their boss told them to do. They covered their shoes, so they didn't damage my carpet or property. They explained things to me. If I had any other questions, I was welcome to call them 24/7 and they would get back to me. I thought they were great."

Joe T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that their people are professional. They show up on time. They are very conscientious about cleaning up. When they enter the house, they make sure they put proper gear on to make sure they don't bring any dirt into the house. They are very good."

Joe N. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed to be honest. I thought they did an excellent job. "

Judy L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got here when they said they were going to. Everybody was very reliable and dependable. Also, I liked their explanation. They have always done really well. "

Keith N. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very friendly and good quality work"

Ken P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their quality workmanship"

Kenneth W. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the straightforwardness and the professionalism of the young man who did the work. He obviously knew what he was doing. I was totally satisfied with the service."

Mazie K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought the representative who came out to give us a quote was really informative. There were several other crews who came out to do the work. Everybody was clean, courteous, and quick. They answered all of my questions."

Alan R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got the job done pretty quickly, which was very nice and very helpful."

A.F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and they did a good job. "

Barbara C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They set everything up and fixed the problem."

Barbara D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Rob, the guy who came out was very low key, helpful, and friendly."

Barbara R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very knowledgeable and prompt in completing their work. The new programmable furnace is effective in keeping the house a little cooler at night. The heat is very even and there are no fluctuations. The fact that it circulates heat every helps it to be evenly distributed. That's what I liked best."

Don G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Friendly, professional, and knowledgeable, everything went smoothly."

Edward B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They explained things. They knew what they were talking about. Chad was great. Everyone was coordinated, even the new guy. They took care of things and cleaned up after themselves. They were great."

Ester C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman was very nice."

Freddie A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was just nice. He was on time. He gave me some tips of what to do and what not to do. I was satisfied with his work."

Herman C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional and friendly. They knew what they were talking about. They were knowledgeable about their product. They were able to converse about it and answer questions without any hesitation. I thought they were right up there. They were one of the best."

Hillary B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest and very professional. They answered all of my questions, even if I felt they were stupid questions. They answered them in a language that I could understand as a novice."

Jerome C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their cleanliness and knowledge of what they were doing. They were also timely."

Lisa S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their promptness and courtesy"

Mary P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guys who did the installation were incredibly helpful. They went above and beyond. They found where some rodents had been under my house and they spread some rat deterrent. Also, I had a vent under there that was broken and they repaired it for me. They were very nice, helpful, and knowledgeable about everything. They were great."

Michelle S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He came on time, did what he was supposed to do, and left."

Pat A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are on time, very courteous, and clean. I have used them twice now and both times have been really good. The salesperson and the installer both explained everything to me. I felt good about them and the experience."

Patricia K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were courteous and they gave me some good information."

Richard J. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked how efficient and courteous the young men were. They were also helpful in explaining what was going on. They got things done in a timely manner."

Stephanie B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that both Brandon and Eric were very personable and easy to deal with. They were great. I felt comfortable with them in my home."

Steven C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Speed of service, their response time, and they responded to my initial call very quickly."

William V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism, they were punctual and they did what they said they were going to do. Their appearance and the interaction between the two technicians was proper. They were extremely well trained. The salesman did a good job and the equipment was excellent."

Frank C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very prompt and thorough. I like their technicians."

Bob R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive and very professional. They do good work and they deliver."

Kathleen C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them for the last nine years. I like their timeliness for service. The technicians are very thorough. "

Caroll L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're great."

Frank M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service"

Gerald F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are prompt."

Edward S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they knew what they were doing. They were very clean. The boss himself made an inspection. "

Robert H. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:"They were tops with the last job they completed for me, which was a few years ago. "

Russ B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were appropriate in their responses. They came out when they said they would. They did an excellent job."

H.E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough and very polite."

Don K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Nothing comes to mind."

Donna G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did great work."

Serio G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient and nice. "

L.V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came on time and fixed the heater. "

Virginia G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were easy to deal with and straightforward. There were no problems. "

Rudy K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The crew that came out was perfect. They all spoke English and knew what they were doing. "

Valerie S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very friendly. "

Glen M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very professional. "

Art T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, on time, knowledgeable and they answered all my questions. They took care of our needs. "

Jim R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were here when they said they would be. They knew what they were doing and finished the job quickly. "

Erika H. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and everything was clean and well done. "

Thomas D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their professionalism and the way they handled the work. When the job was completed, they did a great clean-up job. "

Vanessa F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were courteous and they came out right away. "

Jack C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The price was right, and the service was fine."

Judy F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly, courteous, and professional. They told us everything that was going to happen."

Patricia B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were always there for me. They even serviced the furnace even though I didn't ask them to."

Ray R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, clean, thorough, and very helpful."

Keith B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was terrific."

Kevin M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their thoroughness and competence"

John V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Our friends recommended them based on Paul's fabulous reputation. I am happy with the people, the equipment, and the system they put in."

Ann R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were all gentlemen. They were polite, courteous, and they wore covers on their shoes because they were very concerned about my house. I had trouble the next day with the thermostat, but someone came out and explained everything again."

Dan B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful, and they did a marvelous job."

Mae M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough with their instructions, and they offered good suggestions."

Sharon C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The promptness"

Krista W. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We really liked John. The team that came to do the installation was very good, knowledgeable, and professional. "

Michael W. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, and they came when they said they would. Everything works."

Bonnie L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their attitude, professionalism, and the quality of the work."

Earl C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come every year and check my furnace, and they do a great job."

Dorothy C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very professional, and they do a good job."

Robert G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come out once a year to check our furnace before the winter months. "

James M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They provide me with a yearly maintenance program, and they contact me to set up a time for inspections. We are very satisfied with their services."

Dorothy P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very professional and clean."

Edith S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have them come every year on our maintenance contract to service both our heating and air conditioning units. We are so happy with their services. They are very professional, nice, and they always clean up after themselves."

Helen B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When I purchased my home eight years ago, they installed a new heating unit for me. I really like the personal service they give me."

Tami C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I am very happy with their services. They do a good job for me."

Lola D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are always on time when they come out for the yearly service. "

Vicki F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service is fine, and they do a good job."

Kay G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very nice people, and I feel they do good work."

Art M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people they sent out seemed to be very knowledgeable."

Ben M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took care of everything."

Bill O. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come out every year, and they are so friendly."

Jim S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They take care of all my furnace needs. "

Kathy S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They send you reminders, and they come out right away. "

Edward T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They cleaned everything when they came out for a service call."

Ken W. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They respond quickly."

Kathleen C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they are very attentive. I have used them for the past seven years."

C.C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seem very professional and knowledgeable."

G.D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They know what they are doing."

James E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very courteous and professional."

Linda H. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly and easy to work with. "

Don M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very sufficient for us."

Robert P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always come on time."

E.R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seem to go the extra mile. "

Eric V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are willing to go the extra mile for customers."

Chester S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick to respond, and they seemed to get the job done without any problems."

Tim E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were able to do it in a day."

Charles D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional."

Don T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked how thorough and neat they were. They did an excellent job."

Monica B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked everything about them, and they really did a great job."

Howard A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Kevin was really good, and he knew exactly what he was doing. He was very careful not to put too many marks on the walls, and he painted the small nicks he made during the installation."

David E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, professional, and they did a good job."

Bill T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They installed the unit, and it works properly."

Martin S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their honesty."

Susan S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Paul."

Rowland T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their workmanship, and they were on time to do the installation."

Catherine G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They addressed every issue I had, and they even replaced the drywall that was damaged during the installation."

Rhonda C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guys were very knowledgeable, and they wanted to make sure that I knew exactly what they were doing."

Patrick T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guys came out right away and took care of things."

John G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very professional."

Ron S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"His staff is very thorough."

Arnold B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The salesman Mr. Diamond was excellent. He was very caring, and he followed through on everything."

Greg V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they were going to do, and they kept in touch. I'm a contractor myself, and I know all those things are important."

Joni W. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service "

Katherine W. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, timely, and they answered all of my questions."

Verna F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they did what they said they would do."

Lori F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very comprehensive, they had excellent follow through, and the service was excellent."

Brenda V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice and courteous."

Lois H. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He finished the job and left."

Claud F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They knew what they were doing, and they answered my questions."

Fred G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything"

Annette D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They gave me a lot of information."

Mike B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Gary C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got the job done right."

Kenton L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their honesty and responsiveness"

Charlotte W. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were ready and willing to help me."

Edward S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They knew what they were doing, and they followed up very well. "

Jayden M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They seem to be honest. "

"They did a good job and took care of the job on time. They did good work. "

Jan Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're a reliable company, and they do good work. They could use improvement with their help. "

"They are always on time, and the product they have is very well respected. A lot of people I've talked to in the community where my mom lives are very satisfied with the service. "

Jerry L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Basically, they are pretty reliable, at least at their Healdsburg location."

"They were reliable, they did good work, and their prices were pretty much the same as everyone else. I felt confident in what they did. It was really wonderful."

Lance G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They try to arrive within the hour."

"Their prompt service"

Luis G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Very sincere and honest"

"I thought that he was being honest with me. He took my situation into consideration. I was satisfied with the service and everything."

Nancy S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I told my next door neighbors about them."

"They are really good. My new furnace keeps me warm."

Trina L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I love Robert."

"The service with Robert was great. I don't think he was the one to put the hole in the ceiling. He is friendly, and he gives good customer service."

Bill D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I have found them to be very reliable. I know I can depend on them being professional, honest, and competent. They are pleasant to have in my home. "

"I like that they are very upfront telling us what needed to be done or not done. "

Bob J. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I've had them to my home for both heating and air conditioning services for years. I've never had any problems. They are honest, willing to work with me, reasonable, and pleasant to work with. "

"I like that they are so reliable, professional, and dependable. I like their honesty. They told me about the problems in my furnace several years ago and later my air conditioning unit, but they have never pressured me to buy anything or upgrade. They arrive on time when they say they will be there, and they are just very pleasant people. My experience is good, because they are very trustworthy."

Brandy D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, they worked efficiently, and they did a good job of installing a new furnace. They did their job well."

"I liked that they came on time, had what was needed, did not make a mess, knew how to do the installation, and followed up to ensure it was working correctly. They were professional and courteous."

Ed B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, they get job done, and they are in and out. They are competent and skilled, knowledgeable contractors. "

"They just installed a new tankless water heater. It works fine."

Richard T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt, professional, and courteous. I had no problems with the work that they did or with the heater they installed. I am very satisfied. "

"I like the new heater that they installed. They told me all of my options and the prices that were available. I am pleased with what I had installed, as it does the job well."

Barbara F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It was a convenient service. The workers were very nice. They put covers on their feet when coming into the house."

"They were very courteous and very nice."

Harrison K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I guess I would say they were very responsive."

"They were very personal and easy to work with."

Jill S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They were reliable and fast to respond."

Linda B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Watch out for the office staff, because they don't return phone calls on time, and they call cell phones when they are told not to. Their office staff is incompetent."

"I liked the wonderful furnace and the clean, neat young employees that came to install it. They were kids that you would want as your own."

Mike G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did everything I asked for on time. They were fine."

"They were very professional."

Paddy G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"They are professional."

Robert C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have a good program."

"Their flexible schedules"

Stephanie P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are extremely knowledgeable, very prompt, and professional problem solvers. When I call them, I get very quick service."

"They had very knowledgeable service technicians. I was very impressed by that. They came in, diagnosed the problem, quickly gave me a solution, and put together a proposal. They came and put in a whole new system. They continue to come back and test it to make sure it works. There were a lot of rebates, and they took care of all of it. It was seamless. The office was very responsive when I would email them. I would definitely recommend them to anyone."

Chris S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were quick, friendly, and true to their advertising."

Debbie N. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came in and did the job. Everything was clean. When I asked for the tax rebate papers, they got them to me. They were honest."

Evan S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They arrived when they were supposed to. They answered all of my questions. They were willing to answer my questions about which vendors offered not only good prices, but also long-term warranties."

Lara A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I dealt with this company for a couple of years. They did a good job. I liked the quality of their workmanship."

Lois H. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quick response"

David E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their professionalism."

Victor Y. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are punctual and nice people."

George B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their skill"

Susan D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Robert K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were fast and very sociable when they came out. "

Terry Y. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked their field representative and the way they did the job. It was an improvement on my old system. "

Mark B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time, professional and clean. "

Pam S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They responded very quickly whenever I needed service. "

Barbara P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They gave me detailed explanations. "

Michael M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very prompt. "

Mark M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the immediate response. Our heater broke down, but they came out and helped us fix it. "

Frank D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked their courtesy and the way they handle themselves."

Jim L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The salesman was very honest. He took the time to explain everything, and the workers were more than laborers. They were very professional, and they knew what they were doing. They had a checklist to show me everything they had done, and afterwards they walked me through and showed me what they had done. That really impressed me."

Gill M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked their quick response and the knowledge of the people who came to do the job."

Jeanette R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service person was very efficient, and he communicated well with us."

Marsha G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out right away and fixed our heater. I thought we might need a new heater, but we didn't. They did not push us to purchase one like I thought they might. I was impressed with the outcome."

Ed B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seemed to be very knowledgeable."

Duff B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They service our equipment like they are supposed to do, and we don't have any problems."

Bob B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a really good job for us. "

Jackie C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Lindsay is very good at what she does."

John E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very efficient and accommodating."

Michael L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are always on time and easy to deal with."

Dan L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seem to know what they are doing, and they explain things."

Bill F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked his technicians. They knew what they were doing, and they did a good job."

Kris P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were on time."

Lucille G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The men who came were very courteous."

A.S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He did a good job."

Phillip B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were quite personable and thorough."

Russell E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, and they communicated very well."

Bert B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell them to use them. I'd recommend them. "

"They keep my equipment working."

David P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"To make sure they do a good job. After they were done, the inspector had them come back to do some re-work, which is not so good."

"They were prompt."

Avery L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were professional and pretty straightforward."

"They came at a convenient time."

John M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They seem to know what they're doing when they come out. "

"They showed up on time. "

Julio A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Make sure to schedule an appointment, because sometimes it takes a while for them to come out. "

"The service technicians were very polite and nice."

Michael S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do a thorough job. They are neat and meticulous."

"I like the finished product."

Steve C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were very helpful on the finance end. They were able to get me something that was not typical."

"That I have a new heater and air conditioner that works"

Carol E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have found them to be very helpful. If you have problem, they deliver and come right down, no waiting. They get right on it. "

"I really like their prompt and responsive customer service a lot. The crews are all good, friendly, competent."

Muriel C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:

"I would tell customers don't buy the program they are pushing for $200 a year to cover heating, air conditioning, plumbing services, and electrical problems."

"I liked that they came when they were scheduled, installed the furnace, cleaned up and did not leave a mess, and did everything they were supposed to do. The One Hour Heating company was fine with what they did, the installation of my new heater."

Jacky D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have no idea."

"They are efficient."

Andre F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are professional."

Buddie V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were efficient. They actually came out here in one hour."

Diane F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The personnel was nice."

Gio M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The job was completed."

H.W. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They do the job very quickly."

Jason N. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They provided good service. They explained everything to me and they were quick."

Jean G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The young man was very polite and very thorough."

Mireille L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of work"

David G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The product, and the description of what they offered, I liked that they talked about the different options of heating and the different zones you could choose from."

Terri L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt."

Dolores G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient."

Paul D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and they did a good job. They did everything in a timely manner."

Sandy A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came out and fixed it right away. "

Ray M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked that they got the job done quickly. The guys were very professional, friendly and the quality of the work was good. "

Taylor L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job replacing some ducts underneath our house. They were responsive and the people they sent out were very professional in appearance and in the way they worked."

Rod B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The quality of the repairs was good. "

Carol R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Brandon was very kind, helpful, and he took the time to listen to my elderly mother's requests. When I called after the job was completed, he came right out to help again."

Alison G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they did a good job of doing what needed to be done."

Kati H. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"When Paul came out, he seemed to be able to understand our situation pretty well. We were really pleased with the whole deal. They took special care in respecting our home."

R.L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They do good work."

Calvin R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"What they did works. We've been living in our house for twenty-five years, and the furnace and air conditioner have never been replaced. The new furnace Bigham's installed is more useful than the older one. They were also very generous about coming back and getting it programmed. One gentleman would even stop by on his way home because he lived in the area."

Tracy H. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They answered all my questions and explained everything in terms that I was understand."

Jim D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are nice to deal with."

Claus S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They offer a yearly maintenance program, and I think they are the only company in my area that services my type of heating unit."

Ruth B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The technician who came out the last time was very nice and polite."

Fred J. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time."

Joan P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came out quickly."

Janet S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Quick service "

Audrey B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time."

Ron D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are local and responsive."

Sally F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Promptness"

Connie S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I have used them for many years, and I'm very comfortable with their work."

Robert K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job, and the salesman actually crawled under the house and checked out what needed to be done."

V.S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were so nice."

Chris B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Scott is the reason we used them. He made sure everything was taken care of. "

Jorge N. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough in explaining what they were doing."

K.O.A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed interested in my project, and I liked the follow up."

Wilma M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt."

Dennis C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people seemed honest and clean."

Madison J. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Be absolutely sure you don't pay too much and get overcharged. I had to do something very quickly, so I felt like they kind of took advantage, because a month later I saw a bunch of deals going on, and I felt they should have honored them. "

"I like the air conditioner I had installed, so that was good. The new furnace is fine and is working fine, except for one issue I had. Their service quality is fine, and they show up when they are supposed to. I'm on a maintenance program with them, and they come out regularly. "

Ben S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"Servicing appliances should include cleaning or replacing filters, belts, cleaning connectors, checking the efficiency of the units, making adjustments, ensuring the products are running safely, and their output is optimal. Their primary interest was more on selling me services and product upgrades, rather than looking at ways of improving the performance of what units I already had. "

"I liked that they were very flexible in their scheduling of appointments and that the people showed up on time, were clean, articulate, friendly, and knowledgeable."

Peter M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"We have been held up for 4 months waiting and getting the runaround, because we haven't gotten the rebate papers that One Hour Heating & Air Conditioning promised us for our air conditioning unit, which was installed mid-February. I have called them repeatedly, as I have to submit a request for a rebate on the air conditioning to PG&E. "

"The service people were very good, polite, competent, and knew what they were doing. This was both the crew that installed our furnace in January and the crew that installed our air conditioning unit in February. They came at the scheduled time. We had no complaints about installations or how the units perform. "

Randy R. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice and polite."

"He repaired a burnt wire and replaced it. He did a good job. He repaired something that was unnoticed."

Charlotte Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I thought the fellow who came out was very courteous and thoughtful."

Greg A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They explained things pretty well."

Karen G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly."

Janet S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I don't know of anything in particular."

Pat D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The service people seem to be very knowledgeable and easy to speak with. "

Rene L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"We recently signed up for the yearly maintenance agreement, and everything is going well with our furnace."

Jack F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they come in a day or two."

Rose V. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were clean, and they finished on time."

Terry P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They did good work."

Ron C. Verified One Hour Heating & Air Conditioning Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"To give them a try."

"They are quiet and very thorough, for the most part. They are pretty knowledgeable."

Sheila M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"Frankly, I think they make it too complicated and too expensive."

"Very personable and very nice people"

Linda E. Verified One Hour Heating & Air Conditioning Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were prompt."

Don B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They seem to be efficient."

Ray F. Verified One Hour Heating & Air Conditioning Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I really can't think of anything."

Natalie L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"Check everything in detail before they walk out the door. I don't think they read the comments of their customer satisfaction surveys."

"I liked how friendly they were. They were very approachable, and they worked quickly. They explained everything that they were going to do."

Anna P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I wouldn't tell them anything."

"The man who did the work was pleasant while he did the work."

Barney M. Verified One Hour Heating & Air Conditioning Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They came out here and they lived up to their warranty."

Carla G. Verified One Hour Heating & Air Conditioning Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They were on time."

Eric K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They are prompt and friendly."

Joe D. Verified One Hour Heating & Air Conditioning Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The sales presentation"

Beverly P. Verified One Hour Heating & Air Conditioning Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"I have no problem with their service."

Thomas A. Verified One Hour Heating & Air Conditioning Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"One of the installers was very polite and efficient."

James S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"Just listen to them and listen to their offers before you sign up."

"It is a great concept for them to come out, look at any problems that you have, and fix it on the spot. They offer a nice concept."

Charlotte J. Verified One Hour Heating & Air Conditioning Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"Get another estimate. Don't take their word for it. They are now telling me, I should have gotten a more expensive furnace or turn it up to get more heat. They can't find the papers to get the city permit and do an inspection. There are two sets of papers they don't have. I have to have these papers before the city will come out and look at my furnace. I could have had the city out here last January, but One Hour Heating has been stalling on sending me the necessary papers. "

"They were on time when I called and scheduled the appointment to fix my furnace. "

Andrew S. Verified One Hour Heating & Air Conditioning Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:

"I would say to watch them. They come out to sell you something, but they don't come to do what they say they will do. They said they were going to do some preventive maintenance, but when the guy arrived, he was going to tear the burner up from the very beginning."

"The people were nice."

Lora T. Verified One Hour Heating & Air Conditioning Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Nothing, absolutely zero"

Nick O. Verified One Hour Heating & Air Conditioning Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Nothing"

Li K. Verified One Hour Heating & Air Conditioning Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"The man was polite."

Zoe B. Verified One Hour Heating & Air Conditioning Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"When they send out a repair person to a home that is 46 degrees with two infants in the home on a Sunday morning, they need to ensure that person knows everything there is to know. There has to be some reason the furnace quit working during the night, and there needs to be a checklist. It has to be something more than just a dirty filter that needs cleaning or replacing. Something is wrong. The furnace began running again, but it never delivered heat. The repair person got the furnace going but did not stay long enough to ensure heat was coming out. I had to call another company who saw the problem and quickly fixed it. "

"I liked that they came out right away on a Sunday morning and that they were able and willing to come out right away. "

Gladys L. Verified One Hour Heating & Air Conditioning Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"They mean well. However, they use the craziest company connection I have ever seen. I finally had to tell them that this would be the last part they will put in for me. I will not pay for it or for the service. When I talked to the owner, he brought the subject up and said it was fine."

"They are helpful, and they do what they can."