Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
October 2005
We declare that One Hour Heating & Air Conditioning HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #768
(707) 348-4101
Paul Bigham, Owner

One Hour Heating and Air Conditioning, an independently owned company, is part of a national franchise dedicated to providing superior products and customer service. They specialize in installing and maintaining the highest quality heating and cooling systems available. Professional, highly trained technicians and comfort advisors can design an energy-efficient climate control system or upgrade the current system for any home. They also offer a variety of air quality products that remove allergens and impurities to maintain a healthy living environment. Affordable maintenance programs offer a lifetime warranty on all repairs and ensure that your heating and cooling system operates at peak efficiency and provides you with years of comfort. One Hour guarantees ontime service, and backs it up by promising that if their technicians do not arrive on time, or if the customer is unhappy with the service provided, the customer doesn't pay a dime. All of their associates participate in ongoing training to keep their mechanical and customer service skills honed. With mandatory background checks and drug testing, One Hour will never put a person in your home that they wouldn't want in theirs.

Company Philosophy

"The customer is the main focus of our company. We're constantly looking for ways to improve our service. The only way to keep people happy is to understand exactly what they expect. We consider our customers to be our partners, and we make it a point to keep in touch and listen to what they have to say. Every comment and suggestion, no matter how small, helps to make us better."

Serving Sonoma, Napa, Solano and Marin Counties

Repair
Maintenance
Installation
System Upgrades
Whole House Air Filtration
Duct Cleaning
Duct Repair & Replacement

 

Findings based on statistically reliable research from 196 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 196

Diamond Certified Qualification

Based on 196 customer surveys, we declare
One Hour Heating & Air Conditioning
has passed all rating steps and has earned
The Diamond Certified Award
No. 768
Continuously qualified since October 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They got the job done pretty quickly, which was very nice and very helpful."

–Alan R.

"They were fast and they did a good job."

–Arlis F.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

One Hour Heating & Air Conditioning
(707) 348-4101

Mon - Fri: 7:30am - 9:00pm

Serving Sonoma, Napa, Solano and Marin Counties
740999
Liability Insurance, Worker's Compensation

Paul Bigham, Owner