Independently Rated Highest in Quality
S e c o n d                              Consecutive Year        
Originally Earned:
September 2010
We declare that On Time Builders HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1676
(925) 979-5969
5588 Central Avenue, Suite B
Newark, CA 94560
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On Time Builders is a remodeling contractor that offers a variety of services to residential clients in Alameda, Contra Costa and Santa Clara Counties. In addition to remodeling kitchens and bathrooms and building home additions, the family-owned and operated company handles interior painting and wallpapering, window treatments and draperies, flooring, door and lighting installations, and more. It also offers custom cabinetry from well-known brands such as Fieldstone and M & M Cabinetry.

Owner JR Ashley takes personal pride in the reputation his company has developed over the years. “I built this business from nothing,” he says. “It’s an extension of who I am. To that end, it’s very important for us to uphold our reputation. We take great pride in our work, and we want our clients to feel the same way.”

On Time Builders’ Newark and Livermore showrooms, Ashley Interiors, offer a variety of home remodeling products and feature a staff of designers that can assist clients with custom design ideas. Mr. Ashley says his company’s diversity is responsible for its success. “There are so many facets to what we do, from our showrooms to our installation capabilities. Our employees are constantly evolving and gaining expertise in different areas of construction and remodeling.”

Company Philosophy

“We strive to project confidence in everything we do, and that approach translates to our customers—since we offer a full-service approach to remodeling, they can rest assured that we’ll take care of every aspect, from design to completion. Our strength derives from our problem-solving skills; we’ll do whatever it takes to efficiently complete a project.”

Serving all of Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

Additions
Kitchens & Bathrooms
Interior Painting & Wallpaper
Home Décor
Window Treatments & Draperies
Flooring
Countertops
Custom Cabinetry
Crown Moulding
Trim Work
Door Installation
Lighting
Door Installation

Armstrong
Armstrong
Caesartstone
Fieldstone Cabinetry

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for contracting firms that have earned the prestigious Diamond Certified award. On Time Builders upholds its reputation for providing excellent customer satisfaction by taking a highly detailed approach throughout every phase of its construction projects, from meticulously assessing each...

Frequently Asked Questions

Q: Do you provide any design services?
A: "Yes. We’re a full-service design/build contractor, and we have a showroom in Newark (Ashley Interiors) that offers interior design consultations. Our interior designers concentrate equally on beauty and function, and they’ll work closely wit...
Q: What are your specialties?
A: "We provide general contracting services for every aspect of a remodeling project, but we specialize in kitchens, bathrooms, flooring and interior decorating."
Q: Do you have adequate liability and workers’ compensation insurance?
A: "Yes. All our insurance policies are up-to-date and can be verified."

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Industry Info

Effectively plan your construction project to eliminate the need for change orders.
If you’re building or remodeling a home, thorough construction planning should ideally take longer than the construction process itself. Even though you may be anxious to break ground, being patient and establishing an efficient planning process...
Findings based on statistically reliable research from 53 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 53

Diamond Certified Qualification

Based on 53 customer surveys, we declare
On Time Builders
has passed all rating steps and has earned
The Diamond Certified Award
No. 1676
Continuously qualified since September 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Brian T. Verified Customer Name
"Their prices and how quickly they got the work done"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

On Time Builders
5588 Central Avenue, Suite B
Newark, CA 94560
3991 First Street, Unit F
Livermore, CA 94551
(925) 979-5969
(925) 793-1026 fax
DCID9253714657

Mon – Fri: 10am – 6pm
Sat: 10am – 4pm

Serving all of Alameda County including Oakland, Fremont, Hayward, Berkeley, San Leandro, Alameda, Union City, Pleasanton, Newark and Dublin.

JR Ashley
25
8
EPA Certified for Mold Remediation, Tiling and Lead Safe
684684
Liability Insurance, Worker's Compensation
1998
General Contracting, Design, Kitchen and Bathroom Remodeling and Flooring
Armstrong, Caesartstone, Fieldstone Cabinetry
Residential

Photo & Video Gallery

Survey Responses For

On Time Builders

On Time Builders: Average 9.3 out of 10 based on 53 unique customer surveys of these open ended questions.
Brian T. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know. They are really good with everything that they do."

"Their prices and how quickly they got the work done"

Carolyn C. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good quality work. They are dependable. They work closely with the customer."

"They always arrive on time and on schedule."

J.G.F.D. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their honesty, and they were on time. The way they worked with me and their overall expertise, it was a pleasant experience. They were great people."

M.S.J.P.P. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They installed some carpeting for me. They were really friendly and very professional. They did a good job."

Bob R. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work and the one-on-one time I spent with the owner, any problems that I had, I just had to call him. He took care of them right away. I was very satisfied, and I have recommended him to my friends."

Dennis G. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was excellent. The people were very good. They were thoughtful in taking care of my home and the appliances that they worked on. They were very helpful. I loved working with them. The cabinetmaker did a beautiful job. He kept his word. Their work was excellent. I have recommended them to others."

Diane H. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, professional, and respectful of our home. We had no problems along the way. If anything occurred with one of their subcontractors, they would be on top of it right away."

Diane W. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're great. For one thing, when they say they're going to be there, they are. They always call ahead to remind you that they're going to be there. The quality of their work is excellent. When they do something, even if you're satisfied, and they feel something isn't quite right, they will come back and fix it. I've used them for a lot of different remodels, and their quality is always great. I really enjoy their work. Whenever I need something done, I call them."

Donald P. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They said they could tear out my whole kitchen and put it back together in five weeks, which included a pre-scheduled vacation week, and they did it. They did a bunch of other things too. They even did some plumbing work all in one month. It was wonderful. I have recommended them to friends."

Ed B. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The contract was very specific. They wrote everything out, and they always came on time. Sometimes, they even worked a little later, so they could get to a certain point before quitting for the day. Their workers were friendly. They did their job well."

Ed H. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The whole package, JR knew his stuff. He delivered. He was very competent, very friendly, and he took the time to explain things. He dealt with things as they came up. For example, in the family room, I had a home theater with a bunch of speakers that I didn't know what to do with, so he just did the whole thing for me. He took care of it for me. I was very happy with him. I would definitely recommend him. The people I have referred to him have also been happy."

Marjorie M. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They went above and beyond what we expected."

Gary E. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There were just so many things. We've had them do a little work for us before, and just as we embarked on this major remodel, my mom got very ill and died. They continued with the project, picking out what we needed, and getting the work done. It was like having more family around taking care of things. They did a beautiful job. Everything was perfect. I'm one who will complain if things don't go well, so you know they were very good. We're going to have them come back and do our kitchen as soon as we're able to. "

Georgia M. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their work, and they were at my house when they said they would be. The people they used were really good craftsmen. Their price was fair. They did a great job. I was really pleased with them."

Gloria G. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous. They did a good job."

Graham S. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very quick to respond to any queries, very prompt in coming out initially, and they gave us good ideas. They were just very pleasant and easy to deal with. We felt very confident and comfortable dealing with them. We were very pleased with them."

Gwen N. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job, and they cleaned up after themselves really well. They left the house nice and clean. "

Harold D. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were reliable, and they were willing to do a smaller job. Their quality was excellent, and they were on time. That was a big thing."

Ida D. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"JR came out to the job. He checked in and made sure that everything was going well. He was always on time."

Jim K. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time. They completed the job to our satisfaction. Even better, they were very considerate of us being in the house. They did an excellent job."

Jim T. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Quality work, thorough communication, and timeliness"

John P. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We like the personalities of JR and his wife Donna. They were willing to listen to what we wanted, and they were very knowledgeable about their products. I also appreciated how Donna did the scheduling. They really had to work with us on our scheduling. They always stayed in touch and kept us up to date."

John Q. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was all good. They were very professional. Their services were wonderful."

Mrs. C. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed competent. They offered referrals to other trade specialists and were willing to help us in any area that they could. We actually had a problem with something, but they helped us take care of it. We were very pleased with the service we received and the work that they did. I would highly recommend them to friends. "

Joy W. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The overall quality of their work, their professionalism, and the quality of the people who came to the house, I had to call them back after a year to fix a gutter problem, which was way beyond my warranty. It was work that the gutter man had done, not them, but they came right away and took care of it for me. They were great."

Julie M. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"From the estimate to the finished project, they were very quick and timely. When they made a commitment to get things done, they were always done as they said they would be. They took care of any little extra things that needed to be done, no problem. They also followed up afterwards and checked back with us. I have recommended them."

Kathie O. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them before for flooring. They did an excellent job. I used them more recently for contracting, and that was fine as well."

Kenneth H. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their workers were very good and very clean. They did a nice job. Also, I could go back to them for anything. When there was a problem, they handled it."

Maria C. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give them an '11'. They were always on time, and they cleaned up completely every day. They left it almost cleaner than it was. They were very friendly and understanding. They were good in every way that I could think of."

Martin C. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Every one of their workers was good. They knew what they were doing, they were on time, and they did the job right. They also cleaned up after themselves."

Mary H. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their personal touch, John came over and I was able to tell him what I wanted. He did it perfectly. He had the vision of what I wanted. The women in the office were great, always polite. They always returned my calls. "

Scott S. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their personal touch and quality"

Sherry M. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were always here when they said they would be. They were efficient, they cleaned up after themselves, and there were no communication problems. When we had a time delay, due to the tile manufacturer, they helped me pick out another tile. I was very satisfied with their work. "

Stanley F. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that they were on time and didn't leave a big mess, they were also nice, personable, courteous, and polite."

Vides M. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good quality, and they are honest. I trust them."

Virginia C. Verified On Time Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service was very good, and I liked their business model. I had some problems with their work, but they made it right. They were very helpful and responsive."

Jack B. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I appreciate their professionalism, their customer service, their gallantry, and they are courteous and hardworking. JR is a good salesman and well trained technically. He and his workers do everything they can to complete the job in an excellent manner. I'm very satisfied."

James E. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We've used them a couple of times. They worked with us to make sure we got what we wanted. "

Kay H. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They actually stuck to the schedule. They finished their work on time. They did two bathrooms and only missed one day. They were very trustworthy and very responsive. I was confident that they were a quality and caring business."

Kenneth H. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job for us. They stood behind their work. If there was ever a problem, they would take care of it. I would use them again."

Peter L. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are easy to work with, and the quality of their work is very good."

Robert R. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did our kitchen. They did a good job."

Robert C. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They pretty much offered me everything that I needed all in one place. I didn't have to go to different places to have it done. They even recommended other people who could do a variety of things that I needed."

Robert G. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their personal service and how they listened to what we wanted"

Thurman B. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came in, made suggestions, did the work, and finished on time. Everybody was very friendly during the whole project, which took quite a while. They did a good job."

Yen C. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that the owner had other businesses that have been around for many years, which was a big plus. Also, he had his own people answering the phones. I could actually walk in, call, or email, and get everything taken care of. His business was all by contract. I also liked the fact that he did his own quotes. He was timely with change orders, and his insurance papers were in order. He was willing to work with me on a renovation budget that was allocated by the bank. He was patient in working with the bank and their needs. He had a good business sense. His team was very efficient. They provided exactly what I needed. They handled the change orders quickly and efficiently. "

Yves B. Verified On Time Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very accurate estimate and delivery, good quality workmanship, and very competitive pricing"

Dorothy F. Verified On Time Builders Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We've used them before, so I know that I can trust them."

Carol V. Verified On Time Builders Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a nice, professional job. They were very customer satisfaction oriented. They didn't argue with us if we weren't satisfied."

Ben T. Verified On Time Builders Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Their service is pretty good."

Tim S. Verified On Time Builders Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"We had a kitchen remodel done. The tradesmen that installed the floor were very good and so were the electricians."

Joanne L. Verified On Time Builders Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"You need to be careful. You need to make sure that you have the contract made up the way you want it made up."

"You can see the products in their showroom before you order them. You don't have to run around to different places to get what you need."

Sue C. Verified On Time Builders Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"The communication with JR was good, and some of his staff were very helpful."