Diamond Certified Company Report

Olsen’s Automotive Repair

Diamond Certified Company Report

Olsen’s Automotive Repair

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CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 500 VERIFIED CUSTOMERS i

A. A. F. S.

VERIFIED Olsen’s Automotive Repair CUSTOMER

1 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've gone through 5 or 6 mechanic shops that I've been to and Olsen's is the only one I use now period. I have recommended them and I recommend them to my employees. I think it pretty much says it there.

I can communicate with them. We have a great system set up where my cars go in, they call me and tell me what's wrong and what the estimate is to fix it. The key is, I'm not surprised. I like doing these things ahead of time. I like doing these things ahead of time. Also I ask them to save any parts they've changed out for me. They do that and that way I know I'm not being misled. I'm happy with Olsen's. I just have a confidence there. I think I'm being treated fairly there.

Bill D.

VERIFIED Olsen’s Automotive Repair CUSTOMER

2 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're my favorite repair shop. They're extremely helpful and able to tell you exactly what's going on with your vehicle so you know what they're going to be doing. They are extremely honest. I would trust them with all my vehicles and I would also recommend them to neighbors and friends. They've always done excellent work.

They fix my car exactly how it should be fixed without any difficulty. If there is a problem, they will tackle it and fix it. They are over the top exactly the way a business should operate. They satisfy the customer.

David W.

VERIFIED Olsen’s Automotive Repair CUSTOMER

3 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always like Olsen's. I've been dealing with him for a long time and have nothing but good things to say. You can't go wrong using them. They have longevity in the area. They offer quality service. Their attention to detail speaks for itself. It's a no-brainer to go to them. They are local and reliable.

They are very convenient to use. They know what they're doing. They're not the cheapest, but they do good work. For the things that matter, they're the ones to use. I recommend them to others.

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Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Office Manager Cynthia Waitley-Tinkham and Owner Lyde Waitley

Olsen’s Automotive Repair provides general maintenance and repair services for Contra Costa and Alameda County drivers. The Livermore-based shop specializes in American and Japanese cars (with an emphasis on Toyotas) and handles everything from oil changes and regular maintenance work to brake, timing belt and clutch replacements.

Since taking over sole ownership of Olsen’s Automotive Repair in 1993, Lyde Waitley has worked hard to maintain the company’s reputation as a first-rate repair shop committed to offering the highest levels of service, workmanship and trustworthiness. Mr. Waitley has more than 40 years of experience in the automotive industry, and he’s joined by his daughter, Cynthia Waitley-Tinkham, who runs the shop’s shuttle service, handles administrative duties and provides estimates for clients.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Olsen’s Automotive Repair

COMPANY CONTACT
Locations

Contra Costa County
Alameda County
Walnut Creek
Pittsburg
Concord
Richmond
Antioch
Oakland
Hayward
Berkeley
Fremont

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SERVICES PERFORMED

Domestic
Foreign
Maintenance
Rental Car Service
Shuttle Service

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Olsen’s Automotive Repair

Cynthia Waitley-Tinkham and Lyde Waitley at Olsen’s Automotive Repair’s Livermore facility

Company Profile

Olsen’s Automotive Repair provides general maintenance and repair services for Contra Costa and Alameda County drivers. The Livermore-based shop specializes in American and Japanese cars (with an emphasis on Toyotas) and handles everything from oil changes and regular maintenance work to brake, timing belt and clutch replacements.

Since taking over sole ownership of Olsen’s Automotive Repair in 1993, Lyde Waitley has worked hard to maintain the company’s reputation as a first-rate repair shop committed to offering the highest levels of service, workmanship and trustworthiness. Mr. Waitley has more than 40 years of experience in the automotive industry, and he’s joined by his daughter, Cynthia Waitley-Tinkham, who runs the shop’s shuttle service, handles administrative duties and provides estimates for clients.

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Company Philosophy

"Our customers are very important to us, and we work hard to make them realize how much we care. They appreciate that we're family-owned and operated, and they know they'll always be dealing with an owner or family member whose goal is to keep them happy. Our meticulous approach to auto repair guarantees each of our clients receives the same outstanding service."

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Comparative Summary

Since taking over Olsen’s Automotive in 1993, Lyde Waitley has worked hard to build the company’s reputation as a first-rate repair shop committed to the highest levels of service, workmanship and trustworthiness.

Olsen’s Automotive is vigilant about keeping pace with new technology. Their state-of the-art equipment allows them to diagnose and service any make and model of car. Their objective is two-fold: Repair your car now and perform preventative maintenance that will prevent costly problems down the line.

From his modest beginnings pumping gas as a teenager, Lyde Waitley went on to apprentice in an automotive union. He is now a Toyota Master Technician with over two decades of experience. All technicians in his shop are also ASE certified.

Olsen’s Automotive is a family affair. Lyde Waitley’s wife, Jean, works in the office handling the books. She is also credited with creating a service that shuttles customers to and from their homes and work, keeping inconvenience to a minimum.

Being a family business matters deeply to the Waitleys. They believe their customers appreciate dealing with someone whose dedication to them and their community runs deep. Every customer knows to expect outstanding treatment, for their cars and for themselves personally.

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Industry Info

Visiting a mechanic often brings on feelings of insecurity and even helplessness. You need find one you can trust—a mechanic with whom you know you’re not being taken advantage of.

You can lessen the anxiety by choosing a mechanic who communicates on your level, says Lyde Waitley of Olsen’s Automotive Repair.

“You assume they have greater knowledge than you as a consumer,” says Waitley. “It’s how they share that knowledge that matters. There’s a way to talk to consumers so that they understand. It’s necessary for a comfortable, trusting relationship.”

Waitley suggests you pay close attention to the mechanic’s listening skills. Good mechanics listen and ask questions before making a diagnosis. Plus, they often have a knack for explaining repairs in terms that make sense even to customers with no mechanical or vehicle knowledge—often by using analogies to illustrate the work needed.

Though your first priority is finding a highly skilled and honest garage, most people also find themselves drawn to mechanics that are personable and helpful. Follow your instinct, says Waitley, and show preference for a mechanic who gives you that “good feeling.” In fact, he suggests you visit a mechanic or two in your area before you bring in your car. Describe your problem and ask them how they would address it.

“Do they make time to talk to you? Do they make you feel important?” he says. If not, he suggests, keep looking.

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Frequently Asked Questions

Q: How long will a tune-up take?

A: It really depends on the type of the vehicle and the mileage. Many factors come into play. But generally, about two hours.

Q: What if I’ve been in a car accident?

A: We’re not a body shop, but if you want to keep driving the car without fixing the damage, we can evaluate whether it’s possible to get the car back on the road legally with only minimal repairs.

Q: I’m waiting for my car to be fixed. Do you have a waiting area?

A: We’ve got a pleasant waiting area, including a couple of leather chairs with guest reading materials.

Q: What about loaner cars?

A: We can arrange a low-cost rental through our relationship with Hertz car rental agency.

Q: How often should I change my oil?

A: Oil change intervals depend on the type of driving the vehicle is subjected to. Short-distance driving is the worst. The oil never gets hot enough for long enough to evaporate the contaminants that build up. We suggest a minimum of three oil changes a year to protect the internally lubricated parts of your engine from the ravages of sludge. Oil is cheap, and major engine repairs are not; three oil changes cost under $100.For vehicles driven long distances regularly, change your oil every 3,000 miles. Synthetic oils last longer than conventional oils, but cost more.

Q: How often should I rotate my tires?

A: Rotate tires at every 5,000 to 7,500 miles. Sooner is always better. Tire wear patterns should be closely inspected at this time to see whether an alignment or tire balance is in order. This can greatly increase tire life.

Q: Should I stop immediately if my check engine or service engine soon light comes on?

A: Not in most cases. However, if you notice a change in the way the engine runs, such as a hesitation, surging and jerking, or stalling, stop as soon as you safely can and get the problem checked out.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Cynthia Tinkham

Expert CONTRIBUTOR PROFILE
  • Cynthia Tinkham is office manager and co-owner of Olsen’s Automotive Repair, a Diamond Certified company since 2002. She can be reached at (925) 386-6937 or by email.

Cynthia Tinkham: Like Father, Like Daughter

By James Florence, Diamond Certified Resource Reporter

LIVERMORE – Cynthia Tinkham has always been close with her father, but she never thought she would end up working alongside him in a professional capacity, much less a permanent career. However, when she offered to temporarily fill a position at the family business two decades ago, that’s exactly what happened. “I kind of got thrown into it,” she laughs. “I was attending Los Positas College with plans to become a teacher when my dad’s secretary unexpectedly quit. I offered to fill in, and 20 years later, here I am. I’ve gone from being a temporary secretary to office manager and co-owner of Olsen’s Automotive Repair.” Cynthia says that after two decades of working together, she and her father still get along as well as ever, and that her favorite part of the job is the day-to-day interactions with customers.

Cynthia was born and raised in Livermore, where she still lives with her husband, Scott, and their three sons, ages six, three, and 11 months. While her dual role as a full-time mom and co-owner of a successful auto repair business keeps her busy, she says she appreciates the family-centered flavor of her life. “I just enjoy spending time with my family, which is usually what I’m doing when I’m not at work.”

When asked what she would do if she could retire tomorrow, Cynthia says she would probably take a long vacation. “We have friends in Europe, and my husband has never been, so we’d probably take a trip over there to hang out and see the sights.”

Ask Me Anything!

Q: Do you have a favorite restaurant?
A: Olive Garden

Q: What’s your favorite smell?
A: The smells of Christmas, like cinnamon, vanilla and fir trees.

Q: What’s your favorite season?
A: Fall, because I like watching the leaves change color.

Q: If someone was making a movie about your life, what actress would you choose to play you?
A: Meg Ryan.

Q: What’s your earliest memory?
A: Spending the holidays with my grandparents and extended family when I was three or four.

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Expert articles
  • The Importance of Proper Car Seat Installation

    LIVERMORE — A common thing seen by auto technicians is infant and child car seats that have been installed incorrectly. While some drivers might assume a cursory installation is good enough, the reality is that even a child who is completely restrained can be injured in a collision if the car seat is improperly installed.

    In many cases, it’s fairly easy to tell if a car seat isn’t installed correctly. The most obvious sign is if it moves a lot, either up and down or side to side. In contrast, a car seat that’s properly installed will be almost completely stationary. To assess the quality of a car seat installation, simply jostle the seat a bit—if it moves around a lot, it needs to be tightened. If you’re having trouble getting a car seat adequately tightened, try putting all of your weight on it; this will provide both better leverage and more give to the tightening strap.

    If you have any doubts whether the installation of your infant or child car seat is correct, please contact your local fire or police department to set up an appointment for a free safety inspection. Your child’s life may depend on it.

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Expert video tip

Video: Child Car Seat Safety

Complete Video Transcription:

LIVERMORE — Host, Sarah Rutan: If your child is in a carseat, you’ll want to make sure it is properly installed. Today, we’re in Livermore with Diamond Certified Expert Contributor Cynthia Tinkham of Olsen’s Automotive Repair to learn how to ensure car seat safety.

Diamond Certified Expert Contributor, Cynthia Tinkham: Over the years, I have seen many cars come in with improperly installed infant and child car seats. An improperly installed child car seat will have too much movement either up or down or side to side. They should not be able to move like this. A child that is restrained in their car seat, even if they are in there properly, still can get injured due to an improperly installed car seat.

When an infant or child car seat is properly installed in any vehicle, you should not have any movement from the car seat. It should stay stationary. It should not move up, down, or side to side. If there’s any doubt about the proper installation of your infant or child car seat, please contact your local fire department or police department. Generally they have clinics or set up appointments. Your child’s life depends on it.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Experts Reports at experts.diamondcertified.org.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Lyde Waitley

Expert CONTRIBUTOR PROFILE
  • Lyde Waitley is a lifetime veteran of the auto repair industry and owner of Olsen’s Automotive Repair, a Diamond Certified company since 2002. He can be reached at (925) 386-6937 or by email.

Lyde Waitley: Shop Star

By James Florence, Diamond Certified Resource Reporter

LIVERMORE – While people are known in high school for everything from sports and student government involvement to hairstyle and sense of humor, such hallmarks rarely provide the foundation for a later career. For Lyde Waitley, however, his prominent aptitude for auto mechanics did just that. “Back in high school, I really excelled in my shop classes, and I was the teacher’s aide in both wood shop and auto shop,” he remembers. “I always had an affinity for cars and an understanding of mechanics, so my classmates would come to me to get opinions or ask questions about their cars.” Lyde’s precocious mechanical talent actually preceded his legal ability to drive. “I did my first tune-up for pay when I was 14. I hadn’t even driven a car yet, so I had to get somebody else to road test it for me!”

Following high school, Lyde’s auto repair career was put on hold when he was drafted into military service during the Vietnam War. After returning, he went to work for a Toyota dealership, where he would be employed for the next 20 years. By the time he opened his own repair shop in 1990, he had earned the distinction of being both an ASE- and Toyota-certified master technician. Two decades later, Lyde’s expertise continues to benefit customers at Olsen’s Automotive Repair.

A lifetime Alameda County resident, Lyde says one of his favorite things about living and working in the Bay Area is his local community. “We have many wonderful clients with whom we’ve formed strong relationships over the years. I love the fact that we can do business on a handshake and a promise.”

In addition to running a business, Lyde is an avid outdoorsman who enjoys hunting and fishing. “One of my favorite pastimes is going stream fishing for trout up in the Sierras,” he says. “I like to walk along the stream, fishing the holes as I go and taking in the scenery and wildlife.” As he approaches retirement, Lyde looks forward to engaging in such pursuits on a more frequent basis. “After turning 65 this past August, I decided that in 2014, I’m going to spend less time at the shop and more time doing the things I enjoy. We recently hired a professional service writer who just fits like a glove, so that’s going to allow me a lot more freedom with my schedule.”

Ask Me Anything!

Q: Do you have a favorite band or musician?
A: I’m a huge country music fan. Some of my favorite artists are Reba McEntire, George Strait, Kenny Chesney and Martina McBride.

Q: What’s the best gift you’ve ever received?
A: A lifetime NRA membership.

Q: Do you have any nicknames?
A: Back when everybody had a CB radio, people used to call me “High Pockets” because of my height.

Q: What’s your favorite snack?
A: Peanut butter on toast.

Q: Do you collect anything?
A: Firearms.

Q: What’s the biggest animal you’ve ever hunted?
A: A 250-pound hog.

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Expert articles
  • Three Important Aspects of Vehicle Maintenance

    LIVERMORE — While some aspects of vehicle maintenance require the expertise of an auto technician, there are a number of things you can keep track of yourself. To ensure safe driving throughout the year, there are three main areas to address on an ongoing basis: visibility, fluid level and tires.

    Visibility is a crucial aspect of safe driving, which is why it’s important to address related vehicle components like headlight lenses, windshields and windshield wipers. The performance of headlight lenses can become compromised as their UV coating breaks down, so it’s a good idea to have your lenses polished and the UV coating reapplied periodically. Windshields with large cracks should be replaced as soon as possible, especially if the crack directly obstructs your visibility, which can earn you a ticket. Additionally, you should replace windshield wipers regularly, as their performance starts to diminish with increased wear.

    You can prevent engine problems by regularly checking fluid levels, particularly engine oil and radiator fluid. To check your engine oil, remove the dipstick, wipe it off, re-insert it and take it out again to get a more accurate reading (also, make sure you’re parked in a level area). Most dipsticks have a full mark and a low mark, with a one-quart difference between them. To avoid overfilling, add oil when you’re a quart low, not before. While engine oil is best checked when the engine is still warm, radiator fluid should only be checked after the engine has cooled down, as removing the radiator cap of a hot engine can be a safety hazard.

    Tires should be inspected regularly for proper inflation, as well as signs of adverse wear such as cracking. Set tire pressure to the vehicle manufacturer’s recommended level, not to what’s printed on the tire itself—that figure is actually an engineering specification for the structural integrity of the tire and shouldn’t be referenced when setting tire pressure for normal driving.

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Expert video tip

Video: Car Tips for Staying Safe on the Road

Complete Video Transcription:

LIVERMORE — Host, Sarah Rutan: To ensure safety while on the road, you’ll need to know how to properly maintain your vehicle. Today we’re in Livermore with Diamond Certified Expert Contributor, Kenneth Waitley of Olsen’s Automotive Repair to learn a few tips for vehicle upkeep.

Diamond Certified Expert Contributor. Lyde Waitley:  There are many things that the consumer can check on their own on their vehicles on a regular basis to ensure safe driving through the seasons ahead.

This is an example of a badly weathered headlight lens. When the lenses get like this, the UV coating breaks down, and it has a significantly adverse effect upon nighttime visibility. These lenses can be polished out and the UV coating reapplied for safer nighttime driving.

Cracked windshields should be replaced when they’re first observed. The most critical time is when you have a crack or other deficiency in what’s termed the acute area of the windshield, which is what the driver looks through during normal driving. When the damage is in this area, you can get a ticket from law enforcement. Windshield wipers should be replaced when they’re torn, such as this, or when they get so worn that they chatter when you’re driving in rainy weather.

Consumers can prevent many problems by regularly checking the fluid levels in their engine. The first to be checked and to be cautious with is the radiator. This should only be open when the engine is completely cold to prevent burns to the person doing the inspection. Never trust the overflow bottle only to judge the level. This can be full, but the radiator itself can still be low resulting in overheating and engine damage.

Next, we want to check the engine oil. It should be checked when the vehicle is parked on level ground, and you wipe it off first and then stick it again and observe the level. Most dipsticks have a full mark and a low mark. The difference is usually one quart. Add when you’re a quart low, not before, because you may overfill it.

Inspecting the vehicle’s tires is another thing the consumer can do on his own to prevent safety issues. Tires should be inspected regularly for proper inflation, for adverse tire wear, and cracking anywhere on the tire, especially on the sidewall which can indicate advanced age.

The tire pressure should be set at the vehicle manufacturer’s recommended pressure as opposed to what the tire specifications says. That specification is simply an engineering spec for the structural integrity of the tire and should not be used to set the pressures on the vehicle.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Olsen’s Automotive Repair WEBSITE AND EXTERNAL FEED
  • Olsen’s Automotive Repair SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Olsen’s Automotive Repair
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 500 VERIFIED CUSTOMERS i
Olsen’s Automotive Repair : Average 9.2 out of 10 based on 500 unique customer surveys of customer satisfaction.

A. A. F. S.

VERIFIED Olsen’s Automotive Repair CUSTOMER

1 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've gone through 5 or 6 mechanic shops that I've been to and Olsen's is the only one I use now period. I have recommended them and I recommend them to my employees. I think it pretty much says it there.

I can communicate with them. We have a great system set up where my cars go in, they call me and tell me what's wrong and what the estimate is to fix it. The key is, I'm not surprised. I like doing these things ahead of time. I like doing these things ahead of time. Also I ask them to save any parts they've changed out for me. They do that and that way I know I'm not being misled. I'm happy with Olsen's. I just have a confidence there. I think I'm being treated fairly there.

Bill D.

VERIFIED Olsen’s Automotive Repair CUSTOMER

2 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're my favorite repair shop. They're extremely helpful and able to tell you exactly what's going on with your vehicle so you know what they're going to be doing. They are extremely honest. I would trust them with all my vehicles and I would also recommend them to neighbors and friends. They've always done excellent work.

They fix my car exactly how it should be fixed without any difficulty. If there is a problem, they will tackle it and fix it. They are over the top exactly the way a business should operate. They satisfy the customer.

David W.

VERIFIED Olsen’s Automotive Repair CUSTOMER

3 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always like Olsen's. I've been dealing with him for a long time and have nothing but good things to say. You can't go wrong using them. They have longevity in the area. They offer quality service. Their attention to detail speaks for itself. It's a no-brainer to go to them. They are local and reliable.

They are very convenient to use. They know what they're doing. They're not the cheapest, but they do good work. For the things that matter, they're the ones to use. I recommend them to others.

Mike F.

VERIFIED Olsen’s Automotive Repair CUSTOMER

4 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable and they're friendly and they get the job done. And they stand behind their work.

They are knowledgeable and they're friendly and they get the job done. And they stand behind their work.

John K.

VERIFIED Olsen’s Automotive Repair CUSTOMER

5 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are always top-notch. I strongly recommend them.

They have quality, honest service.

Adam D.

VERIFIED Olsen’s Automotive Repair CUSTOMER

6 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality, and they don't try to give you the runaround. They just tell you what you need.

They were fairly quick, and they were professional. I think they did great all around.

Cindy V.

VERIFIED Olsen’s Automotive Repair CUSTOMER

7 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provided good service and it was clean and it was a very nice shop. They were professional and polite, so it was a good experience.

They did a good job on my car.

Hank P.

VERIFIED Olsen’s Automotive Repair CUSTOMER

8 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say it is a trusted place to take your vehicle for repair.

The quality is the most important aspect, that they get the job done right the first time.

Ron W.

VERIFIED Olsen’s Automotive Repair CUSTOMER

9 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good. They're fair. And they take care of you.

They are knowledgeable and they don't tell you stories about what might be wrong. They are good.

Meredith K.

VERIFIED Olsen’s Automotive Repair CUSTOMER

10 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best in the trade. They are absolutely my go-to person repair shop. I used to go to the dealer, but Olsen's is better, faster and cheaper.

It's easy to get in to see them. They know what they're talking about. They do timely, quality work. I'm very satisfied with their work.

Bobby G.

VERIFIED Olsen’s Automotive Repair CUSTOMER

11 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest and they work hard.

They're friendly and easy to talk to.

Cathy N.

VERIFIED Olsen’s Automotive Repair CUSTOMER

12 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell others to go there and not to bother with anybody else.

They're friendly and very helpful. I feel like they bend over backward to take care of you.

Jackie H.

VERIFIED Olsen’s Automotive Repair CUSTOMER

13 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest and always helpful.

The appointments are on time. The car is always ready when it's supposed to be. They do good work. They have good coffee.

Sharon W.

VERIFIED Olsen’s Automotive Repair CUSTOMER

14 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great and they always try to help you with the best price they can give you.

I like the way they treat their customers. I really like Lyde and Cynthia. They are always very kind and very helpful. They've always done right by me.

Diana W.

VERIFIED Olsen’s Automotive Repair CUSTOMER

15 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them. I like that they are Diamond Certified. They are knowledgeable. They are very nice. When I didn't have a car, they came and picked me up and took me back.

Everybody's nice. They do good quality work. They seem like they know what they're doing and they want to make everybody happy. I feel like they're really good. I really like them.

April M.

VERIFIED Olsen’s Automotive Repair CUSTOMER

16 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, and they always do a good, thorough job.

They are very personable.

Christine K.

VERIFIED Olsen’s Automotive Repair CUSTOMER

17 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them to friends.

I like that they offer coffee.

David B.

VERIFIED Olsen’s Automotive Repair CUSTOMER

18 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work, and they are professional.

They had a good price, and they stuck to that price.

Derek W.

VERIFIED Olsen’s Automotive Repair CUSTOMER

19 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable.

I like that they are close to my house.

James D.

VERIFIED Olsen’s Automotive Repair CUSTOMER

20 of 500

Quality 10
10 10
Loyalty Yes
CRITIQUE

I haven't thought that much about it. They are very polite, I guess.

They do what they promise.

Read All 500 Survey Responses at Ratings View