Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
March 2002
We declare that Olsen's Automotive Repair HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #27
(925) 386-6937
6411 Brisa Street
Livermore, CA 94550
Cynthia Waitley-Tinkham and Lyde Waitley at Olsen’s Automotive Repair’s Livermore facility

Olsen’s Automotive Repair provides general maintenance and repair services for Contra Costa and Alameda County drivers. The Livermore-based shop specializes in American and Japanese cars (with an emphasis on Toyotas) and handles everything from oil changes and regular maintenance work to brake, timing belt and clutch replacements.

Since taking over sole ownership of Olsen’s Automotive Repair in 1993, Lyde Waitley has worked hard to maintain the company’s reputation as a first-rate repair shop committed to offering the highest levels of service, workmanship and trustworthiness. Mr. Waitley has more than 40 years of experience in the automotive industry, and he’s joined by his daughter, Cynthia Waitley-Tinkham, who runs the shop’s shuttle service, handles administrative duties and provides estimates for clients.

Company Philosophy

“Our customers are very important to us, and we work hard to make them realize how much we care. They appreciate that we’re family-owned and operated, and they know they’ll always be dealing with an owner or family member whose goal is to keep them happy. Our meticulous approach to auto repair guarantees each of our clients receives the same outstanding service.”

Serving all of Contra Costa and Alameda counties including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Oakland, Hayward, Berkeley and Fremont

Domestic
Foreign
Maintenance
Rental Car Service
Shuttle Service

Comparative Summary

Since taking over Olsen’s Automotive in 1993, Lyde Waitley has worked hard to build the company’s reputation as a first-rate repair shop committed to the highest levels of service, workmanship and trustworthiness. Olsen’s Automotive is vigilant about keeping pace with new technology. Their state-of the-art equipment allows them to diagnose and service any make and model of car....

Frequently Asked Questions

Q: How long will a tune-up take?
A: "It really depends on the type of the vehicle and the mileage. Many factors come into play. But generally, about two hours."
Q: What if I've been in a car accident?
A: "We’re not a body shop, but if you want to keep driving the car without fixing the damage, we can evaluate whether it’s possible to get the car back on the road legally with only minimal repairs."
Q: I’m waiting for my car to be fixed. Do you have a waiting area?
A: "We’ve got a pleasant waiting area, including a couple of leather chairs with guest reading materials."

Map

Javascript is required to view this map.

Industry Info

Mechanics may be experts, but they shouldn't talk over your head.
Visiting a mechanic often brings on feelings of insecurity and even helplessness. You need find one you can trust—a mechanic with whom you know you're not being taken advantage of. You can lessen the anxiety by choosing a mechanic who...
Findings based on statistically reliable research from 475 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 475

Diamond Certified Qualification

Based on 475 customer surveys, we declare
Olsen's Automotive Repair
has passed all rating steps and has earned
The Diamond Certified Award
No. 27
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

April M. Verified Customer Name
"They are very personable."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Olsen's Automotive Repair
6411 Brisa Street
Livermore, CA 94550
(925) 386-6937
DCID9254474070

Mon – Thu: 7:30am – 5:30pm
Fri: 7:30am – 5pm

Serving all of Contra Costa and Alameda counties including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Oakland, Hayward, Berkeley and Fremont

Lyde Waitley, Owner; Cynthia Waitley-Tinkham, Owner
42
6
200855
Liability Insurance, Workers' Compensation
1996
Domestic, Foreign, Maintenance, Rental Car Service, Shuttle Service
All

Photo & Video Gallery

Survey Responses For

Olsen's Automotive Repair

Olsen's Automotive Repair: Average 9.2 out of 10 based on 475 unique customer surveys of customer satisfaction.
April M. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, and they always do a good, thorough job."

"They are very personable."

Christine K. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them to friends."

"I like that they offer coffee."

David B. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work, and they are professional."

"They had a good price, and they stuck to that price."

Derek W. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"I like that they are close to my house."

James D. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I haven't thought that much about it. They are very polite, I guess."

"They do what they promise."

James H. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been going to Olsen's for over 20 years. I trust them implicitly."

"They have always done right by me. I know when I take my car to them that they will diagnose the problem and will fix it in a way that I won't have to worry about it anymore. They do everything for me. They will even come out and pick me up at my home, or drop me off, whatever I need them to do. They are the real deal."

Jim V. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good work."

"I've been going there for many, many years. They are all very nice folks."

John M. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, trustworthy, and very personable."

"They are very honest and have a good price."

Joyce V. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are friendly, honest, and I think they always do a good job."

"I suppose I like the good job that they always do."

June S. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They just do a good job, and their prices are very reasonable."

"I really like that the owner, Lyde, has a daughter who is one of the mechanics there. I really like that there is a woman auto mechanic. She does a good job, and she is very knowledgeable."

Karl D. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a very good job, and I trust them."

"They are all very skilled."

Kathy C. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very dependable, they know what they are doing, and they have very qualified mechanics."

"I like their customer service. They have a friendly atmosphere. You can tell that they really care about their customers."

Paul T. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very courteous and thoughtful."

"They don't fix things that don't need to be fixed."

Robert W. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, they do it on time, and they are very friendly."

"I like the work that they do. It's always great."

Walter D. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their service is great. They truly care about their customers."

"Well, I like their thoroughness and honesty. They always remind us when we have a service that needs to be done, and their prices are very reasonable."

Al F. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Overall, partly because they are a family-run business, they're honest, and they have high quality service. I trust them almost implicitly. I've been using them for many years, and they are always very honest with me."

"They are a honest and family-run business. They offer high quality service. I trust them. I've been using them for many years. They've always been very honest with me."

Cathy N. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust them, and they're very fair. They do their best to help you out."

"I can talk to them, and they give me honest answers. Usually, when you go to a dealership, you feel rushed. I've been using them for years, and they've always kept me satisfied."

David H. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have excellent quality work."

"They don't try to sell you labor costs for unnecessary repair work."

Douglas S. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have a Toyota, it's worth it. They're very thorough."

"They know Toyota's very well. I feel really confident that I can go to them. I feel very comfortable having Olsen's nearby."

Grace M. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good with personal and quality service."

"Their ability to accommodate me by driving me to and from work"