Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
March 2002
We declare that Olsen's Automotive Repair HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #27
(925) 386-6937
6411 Brisa Street
Livermore, CA 94550
Cynthia Waitley-Tinkham and Lyde Waitley at Olsen’s Automotive Repair’s Livermore facility

Olsen’s Automotive Repair provides general maintenance and repair services for Contra Costa and Alameda County drivers. The Livermore-based shop specializes in American and Japanese cars (with an emphasis on Toyotas) and handles everything from oil changes and regular maintenance work to brake, timing belt and clutch replacements.

Since taking over sole ownership of Olsen’s Automotive Repair in 1993, Lyde Waitley has worked hard to maintain the company’s reputation as a first-rate repair shop committed to offering the highest levels of service, workmanship and trustworthiness. Mr. Waitley has more than 40 years of experience in the automotive industry, and he’s joined by his daughter, Cynthia Waitley-Tinkham, who runs the shop’s shuttle service, handles administrative duties and provides estimates for clients.

Company Philosophy

“Our customers are very important to us, and we work hard to make them realize how much we care. They appreciate that we’re family-owned and operated, and they know they’ll always be dealing with an owner or family member whose goal is to keep them happy. Our meticulous approach to auto repair guarantees each of our clients receives the same outstanding service.”

Serving all of Contra Costa and Alameda counties including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Oakland, Hayward, Berkeley and Fremont

Domestic
Foreign
Maintenance
Rental Car Service
Shuttle Service

Comparative Summary

Since taking over Olsen’s Automotive in 1993, Lyde Waitley has worked hard to build the company’s reputation as a first-rate repair shop committed to the highest levels of service, workmanship and trustworthiness. Olsen’s Automotive is vigilant about keeping pace with new technology. Their state-of the-art equipment allows them to diagnose and service any make and model of car....

Frequently Asked Questions

Q: How long will a tune-up take?
A: "It really depends on the type of the vehicle and the mileage. Many factors come into play. But generally, about two hours."
Q: What if I've been in a car accident?
A: "We’re not a body shop, but if you want to keep driving the car without fixing the damage, we can evaluate whether it’s possible to get the car back on the road legally with only minimal repairs."
Q: I’m waiting for my car to be fixed. Do you have a waiting area?
A: "We’ve got a pleasant waiting area, including a couple of leather chairs with guest reading materials."

Map

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Industry Info

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Findings based on statistically reliable research from 500 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 500

Diamond Certified Qualification

Based on 500 customer surveys, we declare
Olsen's Automotive Repair
has passed all rating steps and has earned
The Diamond Certified Award
No. 27
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A. A. F. S. Verified Customer Name
"I can communicate with them. We have a great system set up where my cars go in, they call me and tell me what's wrong and what the estimate is to fix it. The key is, I'm not surprised. I like doing these things ahead of time. I like doing these things ahead of time. Also I ask them to save any parts they've changed out for me. They do that and that way I know I'm not being misled. I'm happy with Olsen's. I just have a confidence there. I think I'm being treated fairly there."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Olsen's Automotive Repair
6411 Brisa Street
Livermore, CA 94550
(925) 386-6937
DCID9254474070

Mon – Thu: 7:30am – 5:30pm
Fri: 7:30am – 5pm

Serving all of Contra Costa and Alameda counties including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Oakland, Hayward, Berkeley and Fremont

Lyde Waitley, Owner; Cynthia Waitley-Tinkham, Owner
42
6
200855
Liability Insurance, Workers' Compensation
1996
Domestic, Foreign, Maintenance, Rental Car Service, Shuttle Service
All

Photo & Video Gallery

Survey Responses For

Olsen's Automotive Repair

Olsen's Automotive Repair: Average 9.2 out of 10 based on 500 unique customer surveys of customer satisfaction.
A. A. F. S. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've gone through 5 or 6 mechanic shops that I've been to and Olsen's is the only one I use now period. I have recommended them and I recommend them to my employees. I think it pretty much says it there. "

"I can communicate with them. We have a great system set up where my cars go in, they call me and tell me what's wrong and what the estimate is to fix it. The key is, I'm not surprised. I like doing these things ahead of time. I like doing these things ahead of time. Also I ask them to save any parts they've changed out for me. They do that and that way I know I'm not being misled. I'm happy with Olsen's. I just have a confidence there. I think I'm being treated fairly there."

Mike F. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are knowledgeable and they're friendly and they get the job done. And they stand behind their work. "

"They are knowledgeable and they're friendly and they get the job done. And they stand behind their work. "

John K. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are always top-notch. I strongly recommend them."

"They have quality, honest service."

Adam D. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quality, and they don't try to give you the runaround. They just tell you what you need."

"They were fairly quick, and they were professional. I think they did great all around."

Cindy V. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided good service and it was clean and it was a very nice shop. They were professional and polite, so it was a good experience. "

"They did a good job on my car."

Hank P. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say it is a trusted place to take your vehicle for repair."

"The quality is the most important aspect, that they get the job done right the first time."

Ron W. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good. They're fair. And they take care of you. "

"They are knowledgeable and they don't tell you stories about what might be wrong. They are good."

Bill D. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're my favorite repair shop. They're extremely helpful and able to tell you exactly what's going on with your vehicle so you know what they're going to be doing. They are extremely honest. I would trust them with all my vehicles and I would also recommend them to neighbors and friends. They've always done excellent work."

"They fix my car exactly how it should be fixed without any difficulty. If there is a problem, they will tackle it and fix it. They are over the top exactly the way a business should operate. They satisfy the customer. "

David W. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I always like Olsen's. I've been dealing with him for a long time and have nothing but good things to say. You can't go wrong using them. They have longevity in the area. They offer quality service. Their attention to detail speaks for itself. It's a no-brainer to go to them. They are local and reliable. "

"They are very convenient to use. They know what they're doing. They're not the cheapest, but they do good work. For the things that matter, they're the ones to use. I recommend them to others."

Meredith K. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best in the trade. They are absolutely my go-to person repair shop. I used to go to the dealer, but Olsen's is better, faster and cheaper. "

"It's easy to get in to see them. They know what they're talking about. They do timely, quality work. I'm very satisfied with their work."

Bobby G. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest and they work hard. "

"They're friendly and easy to talk to. "

Cathy N. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell others to go there and not to bother with anybody else. "

"They're friendly and very helpful. I feel like they bend over backward to take care of you."

Jackie H. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest and always helpful."

"The appointments are on time. The car is always ready when it's supposed to be. They do good work. They have good coffee."

Sharon W. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great and they always try to help you with the best price they can give you."

"I like the way they treat their customers. I really like Lyde and Cynthia. They are always very kind and very helpful. They've always done right by me."

Diana W. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust them. I like that they are Diamond Certified. They are knowledgeable. They are very nice. When I didn't have a car, they came and picked me up and took me back. "

"Everybody's nice. They do good quality work. They seem like they know what they're doing and they want to make everybody happy. I feel like they're really good. I really like them."

April M. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, and they always do a good, thorough job."

"They are very personable."

Christine K. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would definitely recommend them to friends."

"I like that they offer coffee."

David B. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work, and they are professional."

"They had a good price, and they stuck to that price."

Derek W. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"I like that they are close to my house."

James D. Verified Olsen's Automotive Repair Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I haven't thought that much about it. They are very polite, I guess."

"They do what they promise."