Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
March 2002
We declare that Olsen's Automotive Repair HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #27
(925) 447-4070
6411 Brisa Street
Livermore, CA 94550

Lyde Waitley's experience with the automotive industry began when he worked pumping gas as a high school student. He later apprenticed in the automotive union and emerged with 20 years experience and his Toyota Master Technician and ASE Master Technician credentials.

Mr. Waitley became sole owner of Olsen's Automotive Repair in 1993. Olsen's Automotive Repair offers most services on Japanese and American cars, with their primary focus being preventive maintenance and scheduled service. Their goal is to keep vehicles running like new and avoid costly repairs down the road. There's also a complementary shuttle service for customers living or working in the Livermore area. If a rental car is needed, Olsen's can procure low-cost rentals through their relationship with Budget Rent-A-Car. All mechanics in the shop are ASE Certified, and Mr. Waitley is also a Toyota Master Technician.

Owner Philosophy

“We care about you, the consumer, and we want you to realize how important we think you are. We truly believe our customers appreciate the fact that our business is family owned and operated. Our customers always know that they are talking to and working with the owners, and that those owners have a vested interest in keeping them happy and coming back for future services. It also lets us be confident that you'll receive the same outstanding service from everyone you deal with.”

Domestic
Foreign
Maintenance
Rental Car Service
Shuttle Service

Serving Alameda and Contra Costa Counties
Findings based on statistically reliable research from 350 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 350

Diamond Certified Qualification

Based on 350 customer surveys, we declare
Olsen's Automotive Repair
has passed all rating steps and has earned
The Diamond Certified Award
No. 27
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"The lady is very people orientated. She's very good at explaining things to me. They're always willing to take care of the problem."

–Antonia B.

"They're a family-owned business like us."

–Bryan P.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Olsen's Automotive Repair
6411 Brisa Street
Livermore, CA 94550
(925) 447-4070

Mon - Fri: 7:30am - 5:30pm

Serving Alameda and Contra Costa Counties
AG200855
Liability Insurance, Worker's Compensation

ASE Certified Technicians
Toyota Master Technician

Lyde and Jean Waitley, Owners