Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
January 2006
We declare that Old Town Glass HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #832
(415) 897-0088
700 Grant Avenue
Novato, CA 94945
Two Old Town Glass technicians install a sliding glass door on a client’s home.

Old Town Glass is a residential and commercial glazing contractor and window and door product expert. As a full-service firm, the company installs, repairs and services a variety of glass products made by several leading manufacturers, including Marvin Windows and Doors, Milgard Windows and Doors, and Integrity Windows and Doors. Its AAMA InstallationMasters™ Certified window and door installers are factory-trained to install and service all the products it offers.

Owner John Pope says Old Town Glass’ success is due to its “hand-in-hand” approach to customer service. “We receive a substantial amount of word-of-mouth referrals. Our professionalism and courtesy have really resonated with our clients. They enjoy the personal attention we show them.”

Old Town Glass’ installation capabilities extend to numerous other products, including deck railings, shower glass, mirrors, skylights, shower and bathtub enclosures, and more. “We also have a large inventory of parts for older products if a customer needs to repair an old window or door,” adds Mr. Pope. “If we don’t have it in stock, we can usually get it within a week or two.”

Company Philosophy

“Our courteous and professional staff is dedicated to providing the best glass products for each individual customer’s application. We try to simplify the buying  process by offering an array of products from well respected and trusted manufacturers. Our customer-centric management style has been adopted by everyone in the company—our primary concern and the true measure of our success is our clients’ satisfaction.”

Serving all of Marin and Sonoma counties including Mill Valley, San Rafael, Novato, San Anselmo, Santa Rosa, Rohnert Park, Sebastopol and Windsor.

Sales & Installation
Commercial & Residential
Glass
Screens
Plastics
Mirrors
Frameless Showers
Windows:
Wood, Aluminum, Vinyl, Fiberglass
Doors:
Interior, Exterior, Sliding, Front, French

Andersen
Andersen
Baldwin
Baldwin
Emtek
Fleetwood
Integrity
Integrity
Marvin
Marvin
Milgard
Milgard
Simpson
Simpson

Comparative Summary

A customer in the market for glass products can quickly start to feel overwhelmed with choices. Old Town Glass believes that the answer is education. The more customers understand about their options, the more they feel empowered to make good decisions that fit their budget. This style of customer service, what owner John Pope calls the “hand-in-hand approach,” is well-suited to Old...

Frequently Asked Questions

Q: Can I shop for glass products from your catalog or website?
A: "You can. But whenever possible, try to visit our showroom. There’s no substitute for experiencing the product yourself."
Q: Are your installers licensed and insured?
A: "Absolutely."
Q: Old Town Glass is authorized by the manufacturers of its products to install those products. Is that important?
A: "Yes. Most manufacturers’ warranties are invalidated if the product is installed incorrectly. Whoever you hire, you don’t want their mistakes jeopardizing your coverage under the warranty. Which also means, unless you know what yo...

Map

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Industry Info

Websites and demos are terrific. But if you can, visit the showroom.
"No question, learning about glass products from a website or home demonstration can be hugely helpful and convenient. But whenever possible, visit the showroom and experience the product for yourself."Valuable advice from John Pope, owner...
Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Old Town Glass
has passed all rating steps and has earned
The Diamond Certified Award
No. 832
Continuously qualified since January 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Abby T. Verified Customer Name
"Reliable, efficient, on time, and quality work accomplished"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Old Town Glass
700 Grant Avenue
Novato, CA 94945
(415) 897-0088
(415) 897-0099 fax

Mon – Fri: 7:30am – 5:30pm
Sat: 9am – 3pm

Serving all of Marin and Sonoma counties including Mill Valley, San Rafael, Novato, San Anselmo, Santa Rosa, Rohnert Park, Sebastopol and Windsor.

John Pope, Owner/Manager
35
15
AAMA Certified
736844
Liability Insurance, Workers' Compensation
Marin Builders Exchange
Sales & Installation, Commercial & Residential Glass, Screens, Plastics, Mirrors, Frameless Showers, Windows: Wood, Aluminum, Vinyl, Fiberglass Doors: Interior, Exterior, Sliding, Front, French
Andersen, Baldwin, Emtek, Fleetwood, Integrity, Marvin, Milgard, Simpson
Commercial, Residential
Marin Shower Enclosures

Company Blog

Syndicate content
To provide our clients with the best window and door options in the market, we work with the top window and door manufacturers. Our window and door products include wood, woodclad, fiberglass, vinyl, aluminum and steel. We display many of these products in our Novato showroom. Many of the window and door manufacturers we work with are family-owned and operated businesses like ours. We currently display the following brands: Milgard, Marvin, Andersen, Fleetwood, Integrity, All Weather and Hope's Steel. In addition to sales and installation of new windows and doors, we service and repair all brands.
We recently completed the installation of a custom exterior glass deck railing in Tiburon. The railing is a 1/2" tempered glass system utilizing a structural base shoe that was fastened to the deck structure. The glass is structurally supported and has no vertical interruptions. Check out all the photos at www.maringlassandwindows.com/2011/11/marin-county-glass-deck-railing.html

Photo & Video Gallery

Survey Responses For

Old Town Glass

Old Town Glass: Average 9.1 out of 10 based on 225 unique customer surveys of customer satisfaction.
Abby T. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable, efficient, on time, and good work"

"Reliable, efficient, on time, and quality work accomplished"

Herbert K. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, and if there's a problem, they make it right."

"If there is a problem they make it right."

Bob B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. They're friendly and accommodating."

"They are local. They have a certain credibility due to longevity."

Christine P. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that there's a waiting time involved to get the service, but when you do get started, it's good service."

"I had the feeling that they were very thorough."

Guy S. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for a while, and I like them."

"They have good prices, and they take care of me."

Jeff R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a reliable, old time, Marin County company. They're good to work with."

"They were reliable. They did what they said they were going to do."

Leslie B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great service at a fair price"

"Quality of service, they did things exactly right and exactly the way we wanted them."

Natalie Z. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they do high quality work. They are very reliable and stick to the schedule."

"The best would be the quality of work"

Phil L. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are trustworthy, prompt, and easy to work with."

"The speed with which they did the job"

Robert A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I just use them all of the time."

"I don't know."

Shannon D. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're honest."

"It's a family owned business in town. They have done all of my neighbors' homes and my business. I'm familiar with them."

Emily M. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was very low-key and not a high-pressure environment. They gave lots of information about the different possibilities. They were very efficient once they arrived to start the job. In the end, they were able to repair our current window at a very low price. I had been looking at options for replacement thinking that couldn't be repaired."

"The personalized service was the best."

Steve B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The work was delivered as promised."

"They were open on Saturday."

Tim C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were polite and did the work right."

"The door was installed correctly."

Angie I. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a fair price. They did a good job. My seals still work and my screens still fit perfectly. They did a great job."

"They were professional, they knew what they were doing, quoted a reasonable price, cleaned up after themselves, and made sure the windows were spotless by the time they left. They were on time, quick, and fast."

Chris S. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quality products, timely installation and service, and professional service"

"When I need a window, I walk down there, I talk to somebody, and everything happens reliably."

David F. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would use them again, which is why I rated them high."

"I would use them again and I rated them high."

Debby W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient."

"Their efficiency"

Deborah R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good."

"They were there on the spot."

Dick C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a reasonable price, they are competitive, and they do a great job on schedule."

"A good product, and they did some extra work cutting out a larger hole in the house to make a bigger window. They did a good job on that."

Ed C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would refer them."

"They were responsive."

Gerald W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They go out of their way to please."

"Quality service and very little red tape, I'm totally satisfied. They're a '10', and there is no room for improvement."

Heidi C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like to go with local companies if the price is competitive."

"This last time, they were the middle-of-the-road pricewise. They could turn it around fairly quickly and they were the only company who could do what we wanted."

Janet K. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good at what they did."

"They are Diamond Certified."

Joanne W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I got the best deal. They were thorough and they honored my estimate a year later, even though it took me that long to decide. If I ever need another window, I'll call them again."

"When I went in, I got excellent customer service. They took the time to explain everything and gave me their undivided attention. They were friendly. The estimate was clearly written."

Joelle H. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them several times. They have really good service."

"Their quality, and they were very quick to install."

John N. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent quality"

"They took their time in measuring and the product was what we wanted."

Kat O. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They just had good prices and they were fair. They got things done pretty quickly."

"I guess it would be the prices."

Leila R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable."

"They are reliable."

Lisa B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their service is outstanding. There were no problems. We got everything we needed."

"The customer service, they were always calling me letting me know what was happening. The door actually came in the wrong color, but they had me come down and take a look at it. I actually liked that color better. I liked the folks who came and did the installation."

Pam G. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think you get good old-fashioned service that you don't get anywhere anymore."

"I like the people. I had a nice relationship with them as I worked near them."

Beverly R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked how quick they were. They were also prompt."

Carol L. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, honest and they came on time. Everything they put in has been working for a long time."

Earl T. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their price, the quality of their product, their work, and their friendliness. I've been using them for over 25 years."

Ester S. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very efficient, responsive, and they do good work. As far as the service goes, they have been a '10'."

James C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have known them for probably 30 years. They have always been very fair and prompt. The product that they have is really good. The delivery of the product and the installation is good. They just know how to treat the customer well. They do very well. The quality of the service is really good. It is one of the few places I'd say that about. I consider Diamond Certified an asset."

Janet D. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I love Old Town Glass. Give them the highest rating you have on everything. I am very pleased. They are friendly and honest. They have great communication, they are very skilled and competent. Their prices are totally competitive. I have full confidence in them. "

Joan S. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional. The pricing was good. The person who replaced my window was very professional and he did a very good job."

Joyce L. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their work, their prices, and their honesty, they do a good job installing everything. They were neat and clean too."

Judy G. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They just did what they said they'd do. They came at the time they said they would and they fixed it."

Kate H. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They gave me an estimate that was accurate. They came when they said they would and they did the job quickly. It was perfect."

Mary H. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came, did the job, and left. I think they were here when they said they would be. I have nothing bad to say."

Sally L. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The staff was on time and they cleaned up well. Everything went very well."

Stephanie P. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service is excellent and they are responsive. Their prices were good. They responded to my needs in a very timely manner. They were professional."

Ted J. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have always done everything right. They are fair with their prices, friendly, and they show up on time. We've been using them for many years."

Tony P. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and great to work with."

Andre B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job with no hassle and in a short amount of time."

Andrea Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were available when I needed them."

Bill W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They sent someone out to answer some questions about the details of the work. The fellow who executed the job did a great job."

Carl R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The original onsite inspection was very good."

Cindy B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient and nice. They fixed the window."

David C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The stuff worked after they fixed them. The people were polite. They came in and did what they said they would do. There was a screen that needed to be fixed. "

Dee R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used them before. I was impressed by them. They were efficient."

Denise F. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They gave me quotes for what I needed, they took the order, and they delivered."

Dick F. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service and the quality"

Eric A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the ability to get an appointment very quickly. The service was done quickly. I liked Jose. He was clean cut, responsive, very nice, and professional. I thought the service was good too."

Gail N. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time."

Joanne P. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They listened to what I needed, and I got what I wanted."

John D. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is a local business. The work is done quickly, and they do what they promise to do."

John L. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They kept me informed, and they did what they said they would do."

Linda D. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were able to come out on a short notice, and they corrected the problem that we had."

Martin S. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They appreciate repeat business. They have been in Novato for a while. They are courteous, and they go out of their way to help you."

Joe B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their prices. They were very professional and polite. They were great."

Nancy B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their responsiveness and honesty, they are also straightforward. I feel as though they are the best. They are first class."

Paul M. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were nice, fair, and easy to deal with. They were friendly and polite. It was a good experience."

Ray M. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work"

Russ B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything"

Steve F. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job on everything."

Yvonne K. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they did an excellent job. They were friendly and on time."

Debbie M. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, clean, and they did the work."

Shannon R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up when they were supposed to, and they were very accommodating."

Don W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have good follow through."

John C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are reliable, and they have competitive prices."

Margret A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very good all the way around."

Margaret H. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The job was done correctly."

Janis T. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The product"

Mark K. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very efficient, and the young man who came out was polite and professional."

D.A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professionalism and knowledge"

O.H.S.A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have a good personal touch."

A.C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always took care of our problems."

Mrs. M. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, polite, and they knew what they were doing."

Jeanine W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were easy to deal with, and they did what they said they would do."

P.A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their turnaround time."

Dorris C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very good to do business with."

Brian B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they stayed within the estimate."

Paul O. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The installation was high quality."

Juan M. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them for 20 years, and they have always been prompt and professional."

Lisa M. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They keep their promises, and they have reasonable prices."

J.C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The installation was very good."

B.A.B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly."

Pat F. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very clean and neat. "

Steve A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"John is well known, reputable, and he does a good job."

Irv J. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"John is a good craftsman."

Cari A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything went well."

W.C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been happy with them over the years. When they say something, you can count on it. "

Tyler P. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Responsiveness"

Carol K. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are convenient, professional, and they stick to the estimate."

Chris R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional and nice."

Mike R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what we wanted."

Skipper K. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"His prices are reasonable, and they work very quickly."

J.W.D. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Convenient"

Dave B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service and promptness"

Bill L. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people, the customer service, and the quality are all good."

Dee R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their efficiency and cleanliness"

Terry W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are in town, and they have been around for a long time. "

Donna J. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have known John for many years. He is always dependable, professional, and a pleasure to do business with."

Pete K. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just like them."

Elizabeth S. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their estimate was accurate, they did everything according to schedule, and they listened to what I wanted."

A.T.C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the way they answer my endless questions."

Yvonne H. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, and they did a good job."

Katie L. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were helpful with my questions."

Diane R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are responsive and neat."

S.M.C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My relationship with the owner is great."

H.J.T. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have great service."

Chuck N. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've dealt with them for over 25 years, and they are dependable and professional."

Mr. T. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and the final cost was what we agreed upon."

Joanne R. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got the job done quickly and provided good service."

Iran A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professionalism "

Michele Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are local, and they are always pretty fast. "

Nancy A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their good prices and friendliness"

Tony B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are reliable."

Brian B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very prompt."

Jim W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They stand behind their work, and they have a good reputation."

David K. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's in Novato."

"It's in Novato."

Karen D. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I think they are honest. They are professional."

"Professionalism, if I had known they were Diamond Certified, that would have counted against them. I don't believe in Diamond Certified."

Hailey V. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I tell them that it's okay."

"I don't know."

Susan B. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"If you want to use a local glass company, they are a good local glass company."

"Location"

Tracy H. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough in their installation."

"They were prompt and got the job done pretty quickly."

Bill M. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have good workers and they are clean."

"They are good workers and they are efficient. I have used them quite often."

Dale F. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very responsible."

"They are in town."

Dean K. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Reliable"

"They were professional, methodical in their approach, and they did everything on time."

Mike F. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Make sure you check the prices of Novato Glass also."

"Good price and good product"

Tahlia V. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would refer them."

"They were honest."

Cindy F. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came on time and did what they said they were going to do."

Dana M. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They brought the product that I wanted for a reasonable price. They were efficient."

Jane E. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I know David Pope. He has always been efficient and the people they send out seem to be very knowledgeable. I have been using them for years."

Kim L. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very personable and they did everything that I asked. They went and got permits for me and took care of business without me having to watch them all of the time. I felt safe with them in the house while I was not home. They were reliable and trustworthy."

Peter T. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They worked with me. I am a contractor and they work with me all of the time."

Arlene B. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were fine."

Bart J. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I don't know. They did the job."

Bill C. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They kept their appointments, and they did the work. It was done well."

Dave P. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Just the quality"

Elena B. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have been incredibly responsive. The only problem I had with them was that they broke a piece of glass. It took them a while to order it, and they didn't call me when it came in."

George P. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the boss. He was very good and easy to work with. The man who did the installation was clearly very competent."

Gretchen B. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were convenient."

Heinz D. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The price"

Ian M. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt."

Jeremy N. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did the job, and I was happy with it."

Rose K. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive. They sent out very nice people."

Tom H. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work"

B.D. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Nothing specific"

P.P. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their service is good."

H.C. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They have very good service."

Scott P. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were always on time, and the work was great."

Dan W. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They always stuck to the schedule."

Jill K. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They made everything very simple."

Nancy R. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are always careful when they install things for me."

Michael H. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are knowledgeable and prompt. "

Debbie S. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very nice, prompt, and easy to do business with. "

Emily P. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are always able to answer my questions, and John is very good at giving advice."

Gene A. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were polite."

Laurie G. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are knowledgeable and professional."

Irwin S. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very efficient, and they do everything that they are supposed to do."

Jose Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they got estimates done quickly. "

Scott M. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The twenty years I have been doing business with them, they have always been great."

Joe D. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a good job."

Steve C. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, and they actually listened to some of my suggestions."

M.B. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very good at giving us a variety of options."

Jim K. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people are nice, dependable, and they do quality work."

Adrian D. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They had a good attitude, and their workmanship was great."

Thom G. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the personal service."

Frank P. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They know what they are doing."

Jim W. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like John and Donny."

Ken R. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I know and trust them."

Debra G. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are prompt, honest, and they do quality work. We absolutely love them."

Suzanne C. Verified Old Town Glass Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, efficient, and they didn't take advantage of me."

Annette H. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very helpful and convenient. They do a good job."

"I don't have a best."

Roy N. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I don't have any idea."

"They were available when I needed them."

Ed R. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:

"They are a very good retail operation in Novato. I am very happy they are here."

"They are very nice people. I use them for glass replacement. They did a very good job on the door they put in."

Margo C. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company and I have gotten several screen doors from them. They have been fine."

"They are very friendly and that is about it."

Stuart S. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are okay."

"It was personal service and they are local."

Chris K. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They showed up when they said they were going to. I have been using them for 15 years."

Claudine R. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came back, stuck to their warranty, and replaced the screen with no questions asked."

Daniel K. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They fixed the problem. I do have a broken window and I will use them again."

Michael A. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were pretty helpful."

Ben F. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their personalized service"

Brian M. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Before this most recent job, I called two other companies. Old Town returned my phone calls much faster."

Carolyn C. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did the job."

Jason M. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It was close to where I live."

Larry W. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are close to where I work, so they are very convenient."

Lisa L. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I really liked the owner. He came out to my home. He was a very nice man. He took his time. I thought the staff was very nice. Angela was very professional, really helpful, and patient."

Michael G. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have what I am looking for."

Raymond H. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were quick, and they did what I asked them to do."

Rick V. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They have a very personalized service."

J.W.D. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"They were always willing to help us out when we needed it."

Bobbie N. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are reliable and convenient."

Doloris D. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, helpful, and prompt."

H.O.M. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very prompt."

Peter R. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were responsive, and they took care of everything for me."

C.K. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're usually prompt in responding when I need a quote."

Rick M. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're pretty honest."

G.G.H.R. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I can order things without any hassles. "

Sandra C. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are reliable."

Loreen R. Verified Old Town Glass Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They deliver what they say they will."

Ana N. Verified Old Town Glass Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The price was good."

Christy K. Verified Old Town Glass Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very quick the first time."

Helena S. Verified Old Town Glass Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"I liked the fellow who did the installation. He was very good, very proficient, and very nice. I would give him a '10'. The service I received from the installer was very good."

C.B.L. Verified Old Town Glass Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are very pleasant."

B.C.I. Verified Old Town Glass Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They have great service."

Bruce M. Verified Old Town Glass Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they would, and the final cost was what they quoted."

Gene K. Verified Old Town Glass Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They have given me good results. I have been going to them for the last thirty-two years. I've had many good experiences. The owner tried to make it right."

Reggie L. Verified Old Town Glass Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were very reasonable following a misunderstanding."

Valerie H. Verified Old Town Glass Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"The owner and the installers were very nice."

Susan F. Verified Old Town Glass Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I loved the father."

Mary C. Verified Old Town Glass Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They are local, and they do a good job."

Mr. J. Verified Old Town Glass Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I thought that they were pretty good. I'm having them come back to do more work."

Matt F. Verified Old Town Glass Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"They are a great resource, but it helps to get other opinions and quotes."

"The people are very knowledgeable. "

Natalie E. Verified Old Town Glass Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I would say that I would use the other glass place in town, because I've had better service when I have used them."

"Someone who uses Old Town recommended them."

Susan C. Verified Old Town Glass Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They were prompt. When they messed up, they took care of it."

Harry F. Verified Old Town Glass Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"I like their service, except for their Milgard order relations. "

Catherine W. Verified Old Town Glass Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"The Andersen windows are wonderful."

David H. Verified Old Town Glass Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Leonardo was good."

John S. Verified Old Town Glass Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They are close by."

Ryan W. Verified Old Town Glass Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"I wouldn't use them."

"They finally got me the glass."

Andrew W. Verified Old Town Glass Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"If you use them, dealing with the office and the owners may not go smoothly. The crew is excellent. Double-check every single order before giving the okay to move forward. Many errors occurred with our orders."

"I liked their workers. I liked the crew who came out to the house to do the work."