Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
January 2006
We declare that Old Town Glass HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #832
(415) 897-0088
700 Grant Avenue
Novato, CA 94945
Two Old Town Glass technicians install a sliding glass door on a client’s home.

Old Town Glass is a residential and commercial glazing contractor and window and door product expert. As a full-service firm, the company installs, repairs and services a variety of glass products made by several leading manufacturers, including Marvin Windows and Doors, Milgard Windows and Doors, and Integrity Windows and Doors. Its AAMA InstallationMasters™ Certified window and door installers are factory-trained to install and service all the products it offers.

Owner John Pope says Old Town Glass’ success is due to its “hand-in-hand” approach to customer service. “We receive a substantial amount of word-of-mouth referrals. Our professionalism and courtesy have really resonated with our clients. They enjoy the personal attention we show them.”

Old Town Glass’ installation capabilities extend to numerous other products, including deck railings, shower glass, mirrors, skylights, shower and bathtub enclosures, and more. “We also have a large inventory of parts for older products if a customer needs to repair an old window or door,” adds Mr. Pope. “If we don’t have it in stock, we can usually get it within a week or two.”

Company Philosophy

“Our courteous and professional staff is dedicated to providing the best glass products for each individual customer’s application. We try to simplify the buying process by offering an array of products from well respected and trusted manufacturers. Our customer-centric management style has been adopted by everyone in the company—our primary concern and the true measure of our success is our clients’ satisfaction.”

Serving all of Marin and Sonoma counties including Mill Valley, San Rafael, Novato, San Anselmo, Santa Rosa, Rohnert Park, Sebastopol and Windsor.

Sales & Installation
Commercial & Residential
Glass
Screens
Plastics
Mirrors
Frameless Showers
Windows:
Wood, Aluminum, Vinyl, Fiberglass
Doors:
Interior, Exterior, Sliding, Front, French

Andersen
Andersen
Baldwin
Baldwin
Emtek
Fleetwood
Integrity
Integrity
Marvin
Marvin
Milgard
Milgard
Simpson
Simpson

Comparative Summary

A customer in the market for glass products can quickly start to feel overwhelmed with choices. Old Town Glass believes that the answer is education. The more customers understand about their options, the more they feel empowered to make good decisions that fit their budget. This style of customer service, what owner John Pope calls the “hand-in-hand approach,” is well-suited to Old...

Frequently Asked Questions

Q: Can I shop for glass products from your catalog or website?
A: "You can. But whenever possible, try to visit our showroom. There’s no substitute for experiencing the product yourself."
Q: Are your installers licensed and insured?
A: "Absolutely."
Q: Old Town Glass is authorized by the manufacturers of its products to install those products. Is that important?
A: "Yes. Most manufacturers’ warranties are invalidated if the product is installed incorrectly. Whoever you hire, you don’t want their mistakes jeopardizing your coverage under the warranty. Which also means, unless you know what yo...

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Industry Info

Websites and demos are terrific. But if you can, visit the showroom.
"No question, learning about glass products from a website or home demonstration can be hugely helpful and convenient. But whenever possible, visit the showroom and experience the product for yourself."Valuable advice from John Pope, owner...
Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
Old Town Glass
has passed all rating steps and has earned
The Diamond Certified Award
No. 832
Continuously qualified since January 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bart Z. Verified Customer Name
"They showed up when they said they'd show up. They're very good."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Old Town Glass
700 Grant Avenue
Novato, CA 94945
(415) 897-0088
(415) 897-0099 fax

Mon – Fri: 7:30am – 5:30pm
Sat: 9am – 3pm

Serving all of Marin and Sonoma counties including Mill Valley, San Rafael, Novato, San Anselmo, Santa Rosa, Rohnert Park, Sebastopol and Windsor.

John Pope, Owner/Manager
35
15
736844
Liability Insurance, Workers' Compensation
Marin Builders Exchange
Sales & Installation, Commercial & Residential Glass, Screens, Plastics, Mirrors, Frameless Showers, Windows: Wood, Aluminum, Vinyl, Fiberglass, Doors: Interior, Exterior, Sliding, Front, French
Andersen, Baldwin, Emtek, Fleetwood, Integrity, Marvin, Milgard, Simpson
Commercial, Residential
Marin Shower Enclosures

Company Blog

Syndicate content
To provide our clients with the best window and door options in the market, we work with the top window and door manufacturers. Our window and door products include wood, woodclad, fiberglass, vinyl, aluminum and steel. We display many of these products in our Novato showroom. Many of the window and door manufacturers we work with are family-owned and operated businesses like ours. We currently display the following brands: Milgard, Marvin, Andersen, Fleetwood, Integrity, All Weather and Hope's Steel. In addition to sales and installation of new windows and doors, we service and repair all brands.
We recently completed the installation of a custom exterior glass deck railing in Tiburon. The railing is a 1/2" tempered glass system utilizing a structural base shoe that was fastened to the deck structure. The glass is structurally supported and has no vertical interruptions. Check out all the photos at www.maringlassandwindows.com/2011/11/marin-county-glass-deck-railing.html

Photo & Video Gallery

Survey Responses For

Old Town Glass

Old Town Glass: Average 9 out of 10 based on 275 unique customer surveys of customer satisfaction.
Bart Z. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were fast and efficient. They cleaned up after themselves."

"They showed up when they said they'd show up. They're very good."

Thomas A. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did good for me. Go to them. I would recommend them."

"Their expertise"

Paul B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided good service."

"I brought my screens in, and they replaced them in a timely fashion and for a reasonable price."

Lynne J. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good. It went well. I replaced part of a door."

"They did what they said they were going to do."

Brandon C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and reasonable."

"Their knowledge, I had a tough skylight leak."

Goeff L. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It has the feel of a really well-run, small-town business. They are extremely professional and responsive."

"You get the feeling of a small, family-owned business. They have excellent customer service, and I'd rather support a business like that over a big-box company."

Rick D. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am a contractor, and I accidentally broke a brand new window. I had them fix it, because it would be risky for me to fix it. If it failed again, I would be in trouble, so I had the pros do it."

"They were great and helped me when I needed them."

Michael C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're knowledgeable in the variety of products that they provide."

"I like that they're a small-town business and not a chain."

Cindy F. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them. For one, they were available to come out quickly which is important when you have broken glass. Secondly, they were very competitive in their bid. I would recommend them."

"The quickness in which they could come out and assess the situation, they did a great job. I would use them again."

John F. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to be very knowledgeable, and they have been around a long time. I would use them. The more experience the more comfortable I am with a company. I would absolutely and unequivocally recommend Old Town Glass."

"They came out, and they did everything in one day. I mean, they had about 10-12 people working, so their whole crew plus some, and just knocked it out, which was really nice. "

Elizabeth B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place to go to."

"In the office, they were helpful. They are the only place I go to."

Lenny N. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were trustworthy."

"They were on time and on budget."

Beverly C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very reliable, and they did an outstanding, clean job. They were on time, and they were very personable. There were no negatives."

"It was an expert job for sure. I'm very glad we haven't had any leaks."

Bin C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that It's a family business, and the people are very personal in their approach to working with customers."

"I like how knowledgeable they are about glass and that they take the time to talk to the customer about what they know."

Bob C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that I liked the way they handled me, their approach, and their attitude. They seemed to understand what I was asking them for."

"I liked the people that I worked with, and they have a very nice showroom. They had the product we were looking for on display, which is why we went there."

Bob B. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell people that they're good and reliable."

"I liked that they installed the product I wanted and did it promptly."

Darlene H. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt, courteous, and neat. They were very good."

"They did very good work. "

Eric W. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work at a good price."

"They're straightforward, and they do what they say they're going to do. We have used them several times."

Alex V. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell people that they were on time and did excellent work."

"I liked that they were close by and that they did a good job."

Ian C. Verified Old Town Glass Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're accommodating and professional. They try to get you resources quickly."

"They were able to accommodate me."