O'Grady Plumbing

O'Grady Plumbing: Average 9 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

C. C. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Honest, reliable, and reasonable prices"

Dennis S. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, they were quick to respond and they got me everything I needed. They did a great job. "

Mary M. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very prompt, they offer same-day service, and they seem extremely competent. They also seem very fair in terms of price. The guys who have been here are really nice. They offer good service at a reasonable price. They're pleasant people. I think they're doing a great job."

John D. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The work didn't have to be redone and they recommended a contractor to do the concrete work. They were very good."

H. M. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work, they're great."

Annie A. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Efficient, affordable, and knowledgeable"

C. Q. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are efficient, they have a quick response time to problems, and they are very organized and professional."

C. H. H. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they promised to do. They were punctual and their work was good. We were very satisfied with their service. "

E. G. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was on time, he did a good job, and we had no problems. We will be using them again."

I. C. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very dependable and prompt. They are here when we call them."

S. F. A. I. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I manage a lot of real estate. I use them frequently. They have professional tools, well stocked trucks, and they are knowledgeable and experienced plumbers. I've been using them for many years. I appreciate Paul O'Grady's commitment to his employees and his business."

Y. A. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are prompt. We have been doing business with them for 15 years. My favorite plumber comes out and he gets it done right the first time."

Jane P. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We've been doing business with them for a long time. We have a good relationship."

Chris R. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"When I called them, they came out and fixed my toilet."

Clement J. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had equipment they could push pipes through which prevented concrete being taken out and it had a hydraulic system that minimized damage to the house. It went underneath the stairs, so the stairs didn't have to be disturbed at all. It was fast service and it was a lengthy project. It got done in the course of a week. Everything went pretty smoothly and fast."

Cliff G. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quick customer service"

Courtney G. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very fast and they get the job done perfectly."

Del T. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used them many times. I'm very pleased. They know what they're doing. They're on time, very pleasant, they show you what they're going to do before they do it, and they tell you what it's going to cost. They do the work correctly."

Elaine B. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very businesslike and they do beautiful work. They did as much as they could for me. They are excellent."

Frank G. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They arrived when they said they would and did a good job."

Glenn P. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I call them every time I have a plumbing need. I've been using them for many years. He's always right there when I need him. I never have a problem. If there's a question, he calls me right back and it gets straightened out. "

Heather J. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have absolutely no complaints. They were on time, neat, they did a good job, and they took care of the problem."

Jeff B. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're terrific. They were cooperative, they worked around our work schedule, and they replaced our whole sewer system."

Jennifer B. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their professionalism, they got the job done, and nothing is too small or too big for them. I highly recommend them to people. I think they are very good, honest, and when they give me an estimate I know it will be a fair estimate."

Lois D. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I trust them. I'd use them again. They couldn't solve the problem the first time around, but they came back out, stepped it up, and got it taken care of."

Michelle L. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time, very careful, and clean. They did a nice job."

Olwyn B. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guy was very personable and he knew what he was doing."

Paul G. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the timely service. When I call with emergency problems, the guys respond quickly. Everyone I've dealt with seems experienced, knowledgeable, and personable."

Rudy M. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They look for a practical solution rather the most expensive solution. A while back they saved me around $15,000. Every bid I got said they had to replace the line form the house to the street. O'Grady came out and said he could clean it out. He did it and we're still pumping. Since that time I've used them exclusively. They are nice guys, they show up when they say they will and they really know what they are doing."

J. P. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're on time and knowledgeable."

M. M. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very professional, on time, and they seemed to know what they were doing."

R. R. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive, courteous, and they did what they said they were going to do."

T. P. G. S. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were really swift, clean, they handled everything. I didn't have to think or do anything."

Albert T. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came out quickly. I trusted that they weren't ripping me off and they came on time."

Anne C. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do genuinely quality work. They do the job and it doesn't have to be re-done."

Anthony E. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are on time and they do what they say they are going to do. They clean up and get out of the house."

Bernard T. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very knowledgeable."

Bing L. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He listened to an issue that I had and he took care of it."

Bridget T. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were professional, clean, and fair with the fee. They were nice, quiet, neat, and efficient."

Dan M. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did the job well. They came over when they said they would swiftly and they weren't expensive."

Danita T. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"When I call them up, we make arrangements and they do it. There are never any problems."

Darren B. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, reasonable, and very professional. They made me feel like I could trust them."

David K. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very communicative and told me exactly what they were going to do. They tried very hard to solve the difficult problems which were not easy to solve. They did a really good job."

Jacques R. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I called them and they got me an appointment the same day. They showed up within 30 minutes, got right to work, and got it done."

Jen H. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Paul took the time to come out here and show me what the problem was. I was going to tear up my whole driveway, but he told me I only had to tear up half of it, so he saved me money. He is upfront and honest."

Kathy V. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They always show up and always make time for me."

Lucy G. Verified O'Grady Plumbing Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were recommended by several different contractors who know the business. The pricing was excellent and Paul is a good guy. The work was done to my satisfaction. I think they took care of the problem in a definitive fashion that will result in my not needing to call them again."

Lynn S. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We use them every month. The service is good. They're punctual, the staff is friendly, and for the most part, they're quite reasonable. Anything we've asked of them, they have delivered. "

Patricia M. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We use them all the time. For years, we have been working for property managers, so we need reliable, responsive service. They're a family business. We have good rapport with them about solving problems. They're very responsive. I know they'll take good care of me."

Phillip G. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I've used them more than once. They are very professional and they do a good job."

Robert T. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're always the first call I make. The service is so good. I have a restaurant, and when we have a problem, it can't wait. I call them and they come fast. They're also fair in their pricing and they do a good job. They take care of the problem. "

Sonia S. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came within the time frame they said they would and did what they said they would do. When they ran into a problem, they were able to solve it to our satisfaction. We've used them three or four times. They have always been pleasant. We would call them again."

Steve H. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They try to understand the customer's needs."

Amanda M. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everything went well."

A. B. C. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The main thing was that they came promptly and showed up when they said they would. Their charge was reasonable."

A. L. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did the work nicely."

B. V. C. C. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"When we had an emergency situation on a weekend, they came out the same day. None of the other companies would do that. They were great."

D. R. C. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"What I liked most was the fact that they came out the same day I called."

D. P. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came out when I called them and they were able to take care of the problem. They worked fast and cleaned everything up. They did a good job."

E. C. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The timeliness and the quality of the work they did"

L. M. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were fine. They did exactly what they said they would do and they did it in a relatively timely fashion, with the exception of an unexpected delay which wasn't really their fault."

M. C. P. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I have used them six to seven times. They are very nice. The last gentleman who was here was very good. I don't remember his name, but his brother-in-law also works for O'Grady Plumbing. He was very good in his work and very pleasant."

M. N. B. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are quick."

S. B. M. A. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are on time and they seem very reliable. They are nice and competent. They do good work and they send different plumbers, but they are all competent. I have used other plumbers in the past, but I would not call anyone else after using O'Grady."

S. L. C. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They understood the work that needed to be done. A couple of gentlemen I spoke to were experts and they addressed my needs. When they came to my door, they listened attentively and they explained what needed to be done. I was satisfied."

T. E. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came promptly. It was also easy to schedule the appointment and they came on time."

T. S. Y. C. C. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The fact that they are available when I need them, for maintenance projects, they always have someone available within a day or so. They show up when they say they will. One time, there was a delay, but they called to tell me about it."

Anatoly V. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Prompt service and good customer service"

Angela M. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I was able to have somebody come out fairly quickly. They got the job done quickly and in a successful fashion."

Angus P. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are pretty responsive and nice when they come out. They are pleasant and polite. They are reliable."

Anna G. Verified O'Grady Plumbing Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The guy was super nice and he did a great job. He responded to me immediately. He did what he said he was going to do and when he said he would do it."

Bart H. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They get here quickly and they're pretty good."

Blanid M. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were responsive."

Marsha A. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Easy to get a hold of and responsive"

Bridget H. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are our emergency plumbing people. We're a construction company, but after hours, we call O'Grady. They're great."

Catherine T. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They came out right away. We had an emergency and they took care of it for us."

Celia M. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were fast. They came out right away."

Chris B. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were on time, very cordial, and knowledgeable. The service was very good and they took care of the problem. "

Connor L. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The response time was good and they got the problem solved."

Doug C. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They came out pretty quickly and they worked fast."

Ellen L. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Paul O'Grady is hands-on. He actually comes out and talks to me. I like that there's that level of personal commitment on his part. He doesn't just send the plumber out. He comes and talks to me."

Ellis W. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do. They came in and got the job done."

Emerson W. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They've came out in an emergency situation when I had a big clog and backup. It was afterhours on a miserable night. I've used them since then. They show up when they say they will and they do pretty good work too."

Georgio A. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were personable, on time, and the work was done properly. I thought they were fine."

Greg K. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"There were two things that I liked, the price and the customer service. They were responsive and on time."

Janet D. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very swift responding and they took care of the problem."

Janice R. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They figured out the problem."

Jeanine L. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He came by with all of his tools and fixed it. He had a good attitude."

Jerry O. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They listened well."

Maria S. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, they did their job, and they did what I asked them to do completely."

Max T. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I think they did a good job of cleaning up and taking care of my home."

Nea H. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive to my needs."

Patrick H. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were on time, friendly, and responsive."

Peter G. Verified O'Grady Plumbing Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were able to fix the problem."

Reuven H. Verified O'Grady Plumbing Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They're very prompt and the work has been good. "

Richard P. Verified O'Grady Plumbing Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were responsive and professional."

Robert B. Verified O'Grady Plumbing Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"If the work wasn't satisfactory on the first visit, I could call them and they would not hesitate to come back."

Scott H. Verified O'Grady Plumbing Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They came at the time that they promised they would show up."

Shirley M. Verified O'Grady Plumbing Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They were prompt in coming out."

Stan K. Verified O'Grady Plumbing Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"Their response time was relatively good."

O'Grady Plumbing

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

Survey Responses For

O'Grady Plumbing

O'Grady Plumbing

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified® Video Profile

Company Capabilities Table

Survey Responses For

O'Grady Plumbing

Diamond Certified^® Video Profile