Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
June 2003
We declare that O'Connell Plumbing HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #273
(415) 347-6925
625 Dubois St, Suite F
San Rafael, CA 94901
The O’Connell Plumbing Families and Down-Boy

“You’re our neighbor, not a number” is not just a simple slogan. It’s the way O’Connell Plumbing does business, says owner Ed O’Connell. He founded O’Connell Plumbing over 25 years ago with the belief that helping people truly makes a difference. That belief has helped create not just a growing company, but a growing family.

Everyone at O’Connell Plumbing believes that their success is measured by how well they take care of you and your home. They take great pride in delivering not only the best workmanship possible, but the best in personal attention as well. Their goal is to be your plumber for life—and have some fun along the way. These are the values that Ed’s mother Elsie taught him, and that Ed has passed on to everyone at O’Connell Plumbing.

“We are honored to be able to serve our community and look forward to you becoming part of the O’Connell Plumbing family,” says Ed.

Company Philosophy

“We are committed to providing you with the best service at the best price. Our focus is honesty and value. We only recommend and perform services you truly need. Furthermore, we only deal with quality vendors and suppliers to make sure any equipment we install is guaranteed to perform as expected. We guarantee your satisfaction every time. We want your business for life!”

Serving Marin County and San Francisco

Repairs, Installations
Sewer Videos
Trenchless Sewer Replacement
Solar Water Heating
Water Treatment and Filtration

Earthwater Filtration System
Kohler
Kohler
Nortiz
Toto
Toto
Vaillant Solar Hot Water Systems
Vaillant Solar Hot Water Systems

Map

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Findings based on statistically reliable research from 400 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 400

Diamond Certified Qualification

Based on 400 customer surveys, we declare
O'Connell Plumbing
has passed all rating steps and has earned
The Diamond Certified Award
No. 273
Continuously qualified since June 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were very quick and they did an excellent job. They extracted all of the dirt from my house. They were very clean and they did a professional job."

–Cynthia H.

"Their competency, timeliness, and customer service, they were very friendly, timely, and punctual. They explained what they were doing and why they were doing it."

–Karl Z.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

O'Connell Plumbing
625 Dubois St, Suite F
San Rafael, CA 94901
(415) 347-6925
(415) 485-1991 fax
DCID4154578932

Mon – Fri: 8am – 5pmSat: By Appointment

Serving Marin County and San Francisco

Authorized Noritz Installer, Authorized Rinnai Installer and Repair, Certified Green Plumbers USA
841039
Liability Insurance, Worker's Compensation
Paul Guzman, General Manager
Earthwater Filtration System, Kohler, Nortiz, Toto, Vaillant Solar Hot Water Systems
100% Money Back Satisfaction Guarantee