Independently Rated Highest in Quality
S i x t h                              Consecutive Year        
Originally Earned:
November 2004
We declare that Novato Midas Auto Service Experts HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #530
(415) 898-1700
7000 Redwood Blvd
Novato, CA 94945

Having been in the auto repair business since 1983, Scott Kaplan has been a master certified technician recognized by the Automotive Service Excellence since 1984. His technicians have over 65 years of experience among them. Mr. Kaplan purchased this Midas franchise in 1995 and celebrated a decade of service in 2005. It’s a family owned business.

Novato Midas Auto Service Experts provides factory scheduled maintenance, brakes, shocks and struts, exhaust system repair, electrical repair, computer diagnostic, steering and suspension. The name Midas has been synonymous with mufflers and exhaust systems for a long time and has become the leading provider of those services. Now, throughout the U.S., Midas provides an entire range of maintenance and repair services. For 40 years Midas has built customer relationships based on reliability and stands behind its products and parts. Today Midas is located throughout the U.S., Canada, Mexico and operates stores in every hemisphere.

Company Philosophy

“The key to our success is our attention to detail. We stick with the customer’s problem and do not oversell anything and our customers appreciate that. We just concentrate on providing high quality, honest repair.”

Serving Marin County

Factory-Scheduled Maintenance
Brakes, Shocks & Struts
Exhaust System Repair
Mufflers
Electrical Repair
Computer Diagnostics
Steering & Suspension
Tires
Digital Wheel Alignment

Map

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Findings based on statistically reliable research from 176 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 176

Diamond Certified Qualification

Based on 176 customer surveys, we declare
Novato Midas Auto Service Experts
has passed all rating steps and has earned
The Diamond Certified Award
No. 530
Continuously qualified since November 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"I've used them many times and I will continue to do so. I think I've found a real gem. They always take the time to explain everything and they do things in a timely manner. When I stop in for something small, like changing a light bulb, they take care of it for me."

–Richard W.

"I trust Scott, because he diagnoses the problem and fixes it."

–Karen Z.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Novato Midas Auto Service Experts
7000 Redwood Blvd
Novato, CA 94945
(415) 898-1700

Mon - Fri: 8am - 5pm
Sat: 8am - 3pm

Serving Marin County
5
184645
Liability Insurance, Worker's Compensation
Scott Kaplan, Owner/Manager