Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
November 2004
We declare that Novato Auto Service HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #530
(415) 754-3969
7000 Redwood Blvd
Novato, CA 94945
Novato Auto Service works on all types of vehicles.

Novato Auto Service is a locally-owned, family-operated maintenance and repair shop that provides a wide range of services for all types of vehicles. The company’s technicians have more than 65 years of combined industry experience, and they’re trained to perform factory scheduled maintenance; offer computer diagnostic services; repair brakes, shocks and struts, electrical systems, tires, and suspensions; and much more.

Owner Scott Kaplan has been working in the auto repair industry since 1983. Mr. Kaplan purchased Novato Auto Service in 1995 and immediately began developing customer relationships based on reliability and honesty. “We’ve built an important level of trust with our clients, and we strive to uphold our reputation for offering high-quality products, parts and services.”

Company Philosophy

“The key to our success is our attention to detail. We stick with our customers’ problems and don’t try to oversell them anything. They appreciate our honesty, and we appreciate the chance to provide them with high-quality, straightforward repairs.”

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Factory-Scheduled Maintenance
Brakes, Shocks & Struts
Exhaust System Repair
Mufflers
Electrical Repair
Computer Diagnostics
Steering & Suspension
Tires
Digital Wheel Alignment
Loaner Cars Available
(Reservation Required, Ask Service Advisor for Details)

CarQuest
Napa
Valvoline
WORLDPAC International

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. Novato Auto Service has spent almost two decades cultivating an excellent track record for customer satisfaction, and according to owner Scott Kaplan, that’s exactly why people continue to bring their cars...

Frequently Asked Questions

Q: How often should I have my car serviced?
A: "We recommend bringing your car in every 5,000 miles so we can service the engine, change the oil and filter, and check the tires and brakes. If we see customers every 5,000 miles, they can often avoid large repair bills that could have been...
Q: Will there be a charge to diagnose my car?
A: "If we can easily diagnose the problem by looking at or listening to the car, we won’t charge you for it. But if we have to take things apart to find the problem, we have to charge a diagnostic fee. We compare it to exploratory surgery—we don...
Q: Do I need to make an appointment for service?
A: "Yes. We can usually take care of you that day, unless we’re extremely busy. But if it’s an emergency, we’ll definitely try to accommodate you."

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Industry Info

Get better gas mileage by helping your vehicle use fuel more efficiently.
With gas prices seemingly always on the rise, smart consumers are looking for ways to get more mileage out of every gallon. The following tips provide information on vehicle maintenance and driving techniques to help you improve your car’s gas...
Findings based on statistically reliable research from 276 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 276

Diamond Certified Qualification

Based on 276 customer surveys, we declare
Novato Auto Service
has passed all rating steps and has earned
The Diamond Certified Award
No. 530
Continuously qualified since November 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Adam B. Verified Customer Name
"He is a friendly guy."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Novato Auto Service
7000 Redwood Blvd
Novato, CA 94945
(415) 754-3969
DCID4158981700

Mon – Fri: 8am – 5pm

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Scott Kaplan, Owner/Manager
28
3
184645
Liability Insurance, Workers' Compensation
Better Business Bureau, Novato Chamber of Commerce, TECH-NET
1995
Factory-Scheduled Maintenance, Brakes, Shocks & Struts, Exhaust System Repair, Mufflers, Electrical Repair, Computer Diagnostics, Steering & Suspension, Tires, Digital Wheel Alignment, Loaner Cars Available (Reservation Required, Ask Service Advisor for Details)
CarQuest, Napa, Valvoline, WORLDPAC International
4,000
Fleet Accounts, Individuals
2 Years/24K Miles On Repairs
Marin Auto Repair

Photo & Video Gallery

Survey Responses For

Novato Auto Service

Novato Auto Service: Average 8.9 out of 10 based on 276 unique customer surveys of customer satisfaction.
Adam B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I only went there once, so I don't have much to say."

"He is a friendly guy."

Anne C. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very satisfied."

"Their service, they had service when a lot of them don't."

Vick W. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good. They listen and they deliver the car when they are supposed to."

"The fact that they set up appointments and they give you time to write it up and ask questions. They call you when the car is ready, which is usually a bit ahead of time."

Michelle W. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good people. They're truthful and honest."

"I like their convenience."

Wendy S. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"I like Scott. He is a nice guy."

Kellie J. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were friendly, efficient, and the price was reasonable. "

"I liked that they could get me in right away."

Kevin L. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The best mechanic in the North Marin area"

"They take care of everything that is necessary."

Diane D. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I use him all the time. I've referred people to him before. He's the best. He can do anything you need done by him. "

"They're friendly, timely, and they always fix what's wrong with our cars. "

Linda J. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That is the place to go to in town and I bring all of my cars there and my whole family goes there. They are courteous, reasonable, and I have always been satisfied."

"I feel like it is reasonable and I feel safe and comfortable with their service. They are knowledgeable and I am not being ripped off. I completely trust them. If I have an emergency, they will squeeze me in and they will always find a time to schedule me."

Marco C. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's definitely a business that you can trust. They tell you everything you need to know and they don't try to rip you off."

"He takes me in and it's very convenient. He makes time for me."

Michael L. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Scott is a trustworthy mechanic and a great businessman. I highly recommend anyone who needs auto service to come to him."

"My wife and I both use Novato Auto Service and we both really trust Scott. He makes us feel at ease. That's a major reason why we go there."

Mike F. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Scott is honest. He gives you good information."

"The whole crew is amazing."

Peter V. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem to care about your car's problems. They do the job right."

"They are on time with appointments. They are personable."

Russel T. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They did a fine job."

Stacey W. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are good, consistent, quick, and reliable. They fix your car quickly."

"The quickness of their work is my favorite thing, they have helped me out in a pinch a few different times."

Stephanie G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Ken is very nice and very polite. I adore Hung as well. They are fast."

"Their location, because I work right down the street from them."

Wayne G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do great and accurate service."

"They didn't try to overcharge me."

Angelo L. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great service. The people there are wonderful, and I wouldn't go any place else."

"The service is prompt, they get right to the point, they give you a price, and it's always right."

Carla S. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Scott, the owner, is amazing and the only person I trust with my car."

"I feel that they have a reasonable price compared to other places in Novato."

Craig H. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and honest."

"They are honest. I have been using them for 20 years."