Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
November 2004
We declare that Novato Auto Service HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #530
(415) 754-3969
7000 Redwood Blvd
Novato, CA 94945
Novato Auto Service works on all types of vehicles.

Novato Auto Service is a locally-owned, family-operated maintenance and repair shop that provides a wide range of services for all types of vehicles. The company’s technicians have more than 65 years of combined industry experience, and they’re trained to perform factory scheduled maintenances; offer computer diagnostic services; repair brakes, shocks and struts, electrical systems, tires and suspensions; and much more.

Owner Scott Kaplan is an ASE Master Technician who’s been working in the auto repair industry since 1983. Mr. Kaplan purchased Novato Auto Service in 1995 and immediately began developing customer relationships based on reliability and honesty. “We’ve built an important level of trust with our clients, and we strive to uphold our reputation for offering high-quality products, parts and services.”

Company Philosophy

“The key to our success is our attention to detail. We stick with our customers’ problems and don’t try to oversell them anything. They appreciate our honesty, and we appreciate the chance to provide them with high-quality, straightforward repairs.”

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Factory-Scheduled Maintenance
Brakes, Shocks & Struts
Exhaust System Repair
Mufflers
Electrical Repair
Computer Diagnostics
Steering & Suspension
Tires
Digital Wheel Alignment

Car Quest
Napa Auto Parts
Valvoline
World Pack International

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair shops that have earned the prestigious Diamond Certified award. Novato Auto Service has spent almost two decades cultivating an excellent track record for customer satisfaction, and according to owner Scott Kaplan, that’s exactly why people continue to bring their cars...
Read more »

Frequently Asked Questions

Q: How often should I have my car serviced?
A: "We recommend bringing your car in every 5,000 miles so we can service the engine, change the oil and filter, and check the tires and brakes. If we see customers every 5,000 miles, they can often avoid large repair bills that could have been...
Q: Will there be a charge to diagnose my car?
A: "If we can easily diagnose the problem by looking at or listening to the car, we won’t charge you for it. But if we have to take things apart to find the problem, we have to charge a diagnostic fee. We compare it to exploratory surgery—we don...
Q: Do I need to make an appointment for service?
A: "Yes. We can usually take care of you that day, unless we’re extremely busy. But if it’s an emergency, we’ll definitely try to accommodate you."
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Industry Info

Get better gas mileage by helping your vehicle use fuel more efficiently.
With gas prices seemingly always on the rise, smart consumers are looking for ways to get more mileage out of every gallon. The following tips provide information on vehicle maintenance and driving techniques to help you improve your car’s gas...
Read more »
Findings based on statistically reliable research from 201 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 201

Diamond Certified Qualification

Based on 201 customer surveys, we declare
Novato Auto Service
has passed all rating steps and has earned
The Diamond Certified Award
No. 530
Continuously qualified since November 2004.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Teri E. Verified Customer Name
"Just their helpful information"
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Novato Auto Service
http://www.novatoautoservice.com
7000 Redwood Blvd
Novato, CA 94945
(415) 754-3969
DCID4158981700

Mon - Fri: 8am - 5pm
Sat: 8am - 2pm

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Scott and Connie Kaplan
28
3
ASE Certified
184645
Liability Insurance, Worker's Compensation
Better Business Bureau, Novato Chamber of Commerce, TECH-NET
1995
Full Automotive Diagnostics, Engine Repair, Transmission Replacement, Auto Mechanical and Electrical Repair
Car Quest, Napa Auto Parts, Valvoline, World Pack International
4,000
Commercial Fleet, Individual Automobiles
2-Year/24K Mile on Repairs
Marin Auto Repair

Survey Responses For

Novato Auto Service

Novato Auto Service: Average 8.8 out of 10 based on 201 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Teri E. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that they help you understand what they are doing with your car."

"Just their helpful information"

Alice T. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were nice. The owner came all the way to my house and they drove the car back to the shop."

"They really go above and beyond. They came to my place and they let me know what was wrong and they fixed it on time."

Ben B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The personal service and the owner was very with it and he helped out."

"It is close to my house, so it is very convenient."

Billy D. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very respectful, they get the job done, and they are true to their word."

"They can fix anything, from your catalytic converter to the air conditioning, everything. They have been around for a long time and they seem pretty good."

Bob B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest."

"Prices"

Byron B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That I have been using them for years, and they are very honest, reliable, experienced, and quick."

"They take really good care of my car."

Charlie D. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very dependable, very reliable, and quick service"

"The pricing"

Chris B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good service and they have accurate estimates. They do a good job. I was very happy."

"Just the quality of service"

Melinda A. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To use them"

"They are honest."

Laura J. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, courteous, and honest."

"I like that I can go in and feel like I will just pay for what I need and not what I don"

Richard B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient."

"I like Scott. He is very knowledgeable."

Tim B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are very responsive and always on time."

"I like that they always take a look at what needs to be done in addition to what service they are giving you."

Vince V. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable, competent, accommodating, polite, and friendly, the guy is great."

"He just accommodates you and he makes it happen. The appointments are on time and the car is finished on time. Scott is a great guy. He is personable and friendly. He does what it takes."

Richard W. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them many times and I will continue to do so. I think I've found a real gem. They always take the time to explain everything and they do things in a timely manner. When I stop in for something small, like changing a light bulb, they take care of me. They are very accommodating."

Karen Z. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I trust Scott, because he diagnoses the problem and fixes it."

Robert R. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I use them every time I have a problem with the three cars that I own. I'm a former judge and prosecutor, and they were so good that I got them certified to work on state vehicles. Scott runs a great shop. They are polite, reasonably priced, and they do great work. They go above and beyond the call of duty. When I hit a deer on highway 101 near Eureka, it did some damage to my grill. I duct tapped the car together and purchased the grill parts from the dealership. I took the car into Novato Midas, and they actually installed the grill parts for me. "

M.B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their honesty and reasonable prices. I'm on a fixed income. They are very accommodating, and they find me the best prices. They don't try to sell me services that I don't need and can't afford."

Dan D. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think that they are straightforward. When I go in with a problem, I trust them to figure it out and fix it."

Tom F. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really like Scott. He's not going and try to sell me things that I don't need. When he sees something that needs attention, he explains it. He doesn't do business with dollar signs in his eyes."

Jeff L. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think their service is great. Their ability and knowledge of their work along with the location make them a good place."

Michele A. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them since 1996. I like that they are always courteous, fast, and clean. They do good work. They have a nice waiting room, and they drive me back to my house."

Tim B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do. They got my car back to me on time."

David J. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very professional, fair, and I have been using them for twenty years. They tell you exactly what they are going to do, and they get it done."

Carol T. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When I set up an appointment, everything gets done efficiently. They have a nice waiting room with magazines, and they are courteous."

Brant G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Promptness, quality of work, and it was done as planned. They were knowledgeable and good at explaining everything."

Bruce K. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient and knowledgeable. They finished my car when they said they would."

Chistopher C. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner is very courteous and quick to respond. I have never had a long wait when it comes to getting the car fixed."

Clarice R. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very good about letting me know what I need to have done to my car."

Corrine O. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott seems to know what he is doing."

Dan A. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were customer friendly. They went out of their way to help me out. I had a problem with my tire first thing in the morning. They repaired it for me. They knew what they were doing."

Darcy S. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was told what to get done and what will need to be done in the future. I got an honest opinion without having to spend any extra money. It was nice to be treated fairly by a serviceperson. Their place was really immaculate, good service, and friendly. They complimented me about my car because I detailed it. The personal service was excellent."

Dave W. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast and they got to it right away."

D.E. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took me right in. There was no wait and they took care of me. The customer service was fine."

Edward J. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been gong to them for years. I trust them. That's why I go back. They are honest and fair. They do good work. I am a very happy customer. "

Greg O. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We really love Scott. He is a great guy. He is really honest with me. If I need a service, he will let me know how many months I have left. He is reliable and a good guy. We have been going to him for years."

Jacqueline S. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My problem was taken care of and I didn't even have an appointment. They were good."

Larry C. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest, priced fairly, and they didn't push other services."

Leticia G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Knowledgeable guy, he tells you what you need. He doesn't try to oversell."

Marge J. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is very competent, thorough, pleasant, and customer oriented. They instill confidence. When they do something, they have your best interest foremost. I think they are a top quality program."

Sharon B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly. They let you know what is going on, what is wrong, and how much it is going to cost. They don"

Stacey P. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly and efficient."

Wayne G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Accuracy"

Joanne P. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were attentive and responsive to my needs."

Chris H. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have very good customer service, and they're honest. They let me know what needs to be done when I bring my car back for service."

Armand F. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for ten years. The Honda dealer said that the vibration in my car was happening for several different reasons, but they couldn't solve the problem. Scott told me that it was a problem with a tire, and he easily fixed the vibration. I've been using his service ever since then. He has earned my confidence and trust. Auto repair shops have a bad reputation for being dishonest and trying to make money off of you, so it is rare to find someone like Scott."

Samuel G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work, the customer service, and a good job"

Gordon A. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have been taking care of me for the last ten years, and I am very happy with the service I have received."

Jim H. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a fine job. I didn't have to wait around too long."

Gigi M. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are more than willing to work around my schedule, and they offer shuttle service which is great. Plus, their location is convenient."

Bob P. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, and they did professional work."

Robin W. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I received the best customer service from the manager, but unfortunately I forgot his name. Although it was a holiday, he was still able to fit me in and did a complete brake job."

Jennifer A. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were convenient, and when my mechanic flaked, they got me in right away. They took care of the problem."

William K. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the flexibility. They take customers on a walk-in basis, and that was very convenient for me."

Mr. T. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly."

Mr. B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The manager helped me understand what the real problem was with my car, and he didn't even charge me."

Mr. B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There was a quick turnaround time for my car service."

Joe G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the owner and the quality of work that he does."

Craig Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick and efficient."

Miranda Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It wasn't over-crowded."

Ms. V. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have quick service, and they do good work."

Clark Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're conveniently located, they always seem to do quality work, and we've never been turned down for an appointment. Alex, the manager, is great."

Albert Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the speed of service and the lack of problems. Once the work is done, it's really done. My brakes lasted a long time, and I have a good lifetime warranty."

Doug C. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked that they have prompt service and good prices."

Mr. M. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was happy with the brake job they did."

Mr. R. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I don't know. "

Mr. V. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service is quick, and they do good work."

Mr. J. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are honest, and they know what they're doing. "

Ed L. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The good service"

Ms. B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very courteous, and I was able to get in and out on time."

Ms. M. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I don't have to get my hands dirty."

Ms. S. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough, and they did what they said they would do."

Don P. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott is a very good guy. He is very honest, and he does a very good job."

Mr. M. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they get you in quickly, and they are fast in getting the job done. The prices are also good. "

Mr. M. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I trust their auto service. "

Mr. C. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott is a very wonderful person. He communicates well with his customers, he is very responsive, and he does a very great job running his business."

Mr. G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the good service."

Mr. R. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like everything."

Mr. G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were punctual. "

Mr. L. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The customer service is good, and the people are friendly."

Mr. H. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very knowledgeable and communicative."

Mr. J. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the manager; he is very knowledgeable, trustworthy, and he did a good job. "

Mr. B. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I trust my mechanic there."

Mr. F. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their price. The person behind the counter is very friendly, and they did a good job."

Mr. S. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They pay attention to detail, and their service is good."

Mr. K. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job. They are very helpful, honest, and I really like the great service I received from them."

Mr. F. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They take care of their customers. Scott provides excellent customer service."

Ray Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott is always very creative about figuring out what is wrong with my car."

Ms. G. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Scott is honest, careful, and the job always comes out right."

Kelly Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional and very honest."

Mr. H. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the professionalism and the skill."

Mr. S. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the courtesy of the salesmen, and they did a good job. "

Mr. C. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the service."

Mr. C. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly and good at what they do."

Mr. M. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I go there a lot, and I know Barry the mechanic. He does a good job. "

Mr. L. Verified Novato Auto Service Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the good customer service I get from Scott. "

Kevin F. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"That they are very dedicated"

"They are friendly, they can get the problem solved, and get the car going again."

Lica M. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"So far, it is a good place and they are very friendly. They always greet you and try to give you good service."

"The service, everything is always good and everything always works."

Maria T. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would say that I have been there before and I would recommend them."

"They are close to where I live and they have been able to make time for what I wanted."

Ronald L. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them because it is really affordable and good quality service."

"I have been with them for more than 2 years. He is always willing to listen. He always takes care of your concerns and he always approaches you with confidence and helps you solve your problem."

Todd F. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It is a good value."

"Prompt service"

Joe D. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like how organized they are, and I like the deals that I get in the mail."

J.P. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They got me in quickly to fix my car. I thought they were polite, professional, and very helpful."

Teresa K. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They seem to be honest, and they know what they are doing. I've used them once, but I'm going back to have my brakes done."

Renee S. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I'm going back there tomorrow. I like them because they are honest, thorough, straightforward, and very responsive to my questions."

Richard B. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like their knowledge overall and the fact that they generally have better prices than other shops in the area."

Debra K. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly, helpful, and they knew what I needed."

Bill H. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are close by. Scott seems friendly, capable, and he knows what he is doing."

Joe C. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that they offered a friendly service. They were pretty good."

Adam D. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are quick and easy to do business with."

Bill C. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guy helped. He was very knowledgeable. He did a few other things for me. He seemed honest and straightforward. It seemed like I could trust him."

Bonnie C. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:No
Q3 & Q4:"It was pretty efficient. It was an in and out process."

L.C. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are really good people."

Mario C. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were good."

Jim S. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were punctual, and they got it in and out on time."

Ada L. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very good, and they did the job quickly."

E.L. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They had quick service and everything was good."

Tim A. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the service that they provided me. I would go back to them when I need service on my car."

Manuel F. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and they did the work quickly."

Joe D. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good attitude and good prices"

Eric G. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very trustworthy, and I like dealing with the owner."

Travis R. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They went out of their way to help me."

Mr. F. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They called me to let me know my car was ready, and they even picked me up."

Mr. L. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were friendly and not that expensive."

Mr. B. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They made me feel like they wanted my business."

Mr. S. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We were satisfied with the quality of service we received."

Mr. J. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the people there."

Mr. M. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quick service"

Mr. C. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were willing to fix the problem with my car and help me out. "

Mr. M. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people who work there are very nice."

Mr. L. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people who work there are great, and the quality of the work is good. "

Mr. L. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"This was a great experience for me as a woman. They were kind and explained every detail to me."

Mr. G. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They had a lot of coupons that matched the type of services I needed."

Mr. T. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are convenient."

Mr. B. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The timing and the good service"

Mr. A. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They informed me on stuff that needs to be done, even if they can't do it themselves."

Mr. L. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The shop owner"

Mr. C. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful."

Mr. S. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the guarantee."

Mr. D. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the service."

Mr. M. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The people are great and very friendly. "

Mr. E. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I don't remember. "

Mr. V. Verified Novato Auto Service Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the fast turnaround time."

Daniel L. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place. I would recommend them."

"I use them for routine things like oil changes. They are convenient and they do a good job."

David W. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I think the owner is very nice, knowledgeable, and easy to work with."

"It is close to my house."

Mark S. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They seem to do a decent job at a fair price."

"They are close to my home."

Larry L. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They told me what they were going to do, before they did it."

Rich H. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their approach to the job, they took care of the customer. They did the job as specified."

Joe C. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The guy was very friendly. The service was priced fairly."

Ryan D. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The speed of the repair"

Michael L. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seem to know what they are doing."

Gina P. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Scott, the manager, is very confident, knowledgeable, and he does good work when it comes to brakes and mufflers."

Dave S. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The prices are good. I always use Midas."

Julie E. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were close to my clients, and their location was convenient."

Mr. M. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Quick in and out"

Mr. D. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I think the fact that they have nationwide service."

Mr. R. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the convenience of the location, and the prices are good. "

Mr. R. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It was delivered when promised."

Mr. C. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked how everyone was so cheerful."

Mr. H. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough."

Mr. O. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The fast service"

Mr. G. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked Scott, the owner. "

Mr. V. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the customer service, and the owner is very good with his customers."

Mr. T. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Very personal"

Mr. S. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were great with customers."

Mr. C. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were quick and efficient."

Mr. K. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the lifetime warranty. "

Mr. P. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They pointed out the problem with the car, and they seemed very knowledgeable."

Mr. W. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the lifetime warranty on the muffler. "

Mr. B. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Scott is service oriented and a good manager. "

Mr. E. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very personable."

Mr. P. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are very honest and prompt."

Mr. D. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the brake work."

Mr. C. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are fast and very friendly. "

Mr. S. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were nice and friendly."

Mr. H. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are easy to deal with."

Mr. B. Verified Novato Auto Service Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like that they are reputable and good people to deal with. "

Matt D. Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"It's convenient, right around the corner from my house."

Josh R. Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The prices are good."

Mr. G. Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The quick service"

Craig Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The price"

Mr. A. Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They communicate well with their customers, and they did what they were supposed to do."

Ms. S. Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were convenient."

Ms. R. Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I liked the lifetime warranty. "

Ms. A. Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are thorough."

Ms. A. Verified Novato Auto Service Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like that I got my muffler fixed for nothing, because I had a replacement guarantee. "

Ms. K. Verified Novato Auto Service Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I liked the price. "

Cary D. Verified Novato Auto Service Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"They are not really good."

"They are convenient. They are near my work."

Preston W. Verified Novato Auto Service Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I wouldn't want to tell them anything."

"That he was friendly"

Sylvan N. Verified Novato Auto Service Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"I like the location and the convenience."

Ms. L. Verified Novato Auto Service Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I was satisfied with the speed and the quality of the installation."

Ms. M. Verified Novato Auto Service Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I don't know."

Ms. B. Verified Novato Auto Service Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"I liked the service."

Calvin L. Verified Novato Auto Service Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"I don't know."

"Nothing"

Hannah K. Verified Novato Auto Service Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"I think they are okay for regular maintenance service."

"I don't know."

L.B. Verified Novato Auto Service Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Not much"

Mark B. Verified Novato Auto Service Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They seem friendly."

Irwin N. Verified Novato Auto Service Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing, they ripped me off."

Ms. T. Verified Novato Auto Service Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing"

Ms. S. Verified Novato Auto Service Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing"

Ms. K. Verified Novato Auto Service Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"I liked the coupon deal. "

Ms. D. Verified Novato Auto Service Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They were prompt."