Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
December 2006
We declare that Norwell Design/Build HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #997
(650) 323-1142
437 Kipling Street, Suite 100
Palo Alto, CA 94301

Norwell Design/Build provides residential remodeling services for clients throughout the San Francisco Peninsula. The company focuses on kitchens, bathrooms, whole house remodels and room additions; carries a full selection of kitchen and bath cabinetry; and offers a single point of responsibility from concept to completion.

Michael Sullivan, a partner in Norwell Design/Build, says the company’s approach allows each client to unlock their home’s hidden potential with thoughtful and innovative designs. “Our clients are often amazed at how much detail is involved in a typical home remodel, and they’re relieved to have a company with a holistic perspective that can help them navigate all their choices while taking full advantage of their homes’ underlying values.” Mr. Sullivan adds that the key to the firm’s success is its own well-managed process, which brings ideas all the way from construction to completion.

Although Norwell Design/Build uses state-of-the-art Computer Aided Design (CAD) technology to create design and construction drawings, partner Ian Wheeler says that effective listening is the company’s number one design tool. Norwell offers free, in-home consultations to outline its approach in detail, and it always listens to what clients have to say about their projects.

Company Philosophy

“We’ve specifically developed our services to respond to the demands of residential remodeling—from preliminary design through permitting and construction. Our approach considers not only the immediate scope of a remodeling project but how it integrates with the rest of a home, both aesthetically and functionally. We strive to always provide a high level of service, effective communication, and quality materials and construction.”

Serving all of Santa Clara and San Mateo counties including Mountain View, Milpitas, San Jose, Sunnyvale, Daly City, Redwood City and S San Francisco.

Design & Build
Kitchen & Bath
Remodels & Renovations

Map

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Findings based on statistically reliable research from 53 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 53

Diamond Certified Qualification

Based on 53 customer surveys, we declare
Norwell Design/Build
has passed all rating steps and has earned
The Diamond Certified Award
No. 997
Continuously qualified since December 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Joop V. Verified Customer Name
"Price performance"
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Norwell Design/Build
437 Kipling Street, Suite 100
Palo Alto, CA 94301
(650) 323-1142
(650) 323-1187 fax

By Appointment Only

Serving all of Santa Clara and San Mateo counties including Mountain View, Milpitas, San Jose, Sunnyvale, Daly City, Redwood City and S San Francisco.

Michael Sullivan and Ian Wheeler
840498
Liability Insurance, Workers' Compensation

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Survey Responses For

Norwell Design/Build

Norwell Design/Build: Average 9.3 out of 10 based on 53 unique customer surveys of customer satisfaction.
Joop V. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you can get them, get them. They are very busy."

"Price performance"

Kari W. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do great work. Follow-through is great."

"The communication was good. It was very easy to interact with them, easy to have any kind of conversation."

Marcus S. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"Their attention to detail"

Nobuko U. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's very modern and has the best quality and a capable crew. They have good follow-up after the job is done."

"They had a vision of what I wanted to get done."

Rita L. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was talking about them just today. They are excellent to work with and reliable. I felt so comfortable having them in my home. They were absolutely a joy to work with."

"The quality of the work"

Deanna C. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is really worth it to get a Diamond Certified company like Norwell. You can rely on the quality of the work and the quality of the people."

"The workers did a great job, but I really liked the designer, Ian. He came up with a lot of great ideas that were really helpful."

Kari W. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that what you are getting is definitely high quality service. It's not inexpensive, but it's worth what you get."

"Ian, the designer I worked with, was very collaborative. He was open to listening to my ideas and feedback and incorporating it. Nothing was missed."

Kerrie F. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"High quality"

"Design and communication, they were very responsive to calls, emails, and giving me information when I wanted it."

Monica F. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that the service and the quality provided by the company was amazing. I worked with Mike Sullivan and he completely understood the needs of our project. He came up with great solutions. He managed the project and it was flawless. Anything we wanted changed, he took care of. It was an incredible experience."

"If there was anything above a '10', I'd give it to them. I think that Mike, in particular, and I had very similar design and architectural sensitivities. He was able to understand what I wanted and delivered it. My kitchen is flawless."

Jan K. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very honest. They have integrity. They followed through on what they said. Their timeline was right on. Whatever small changes we wanted, they did without any questions or problems. They do their own designing and building with their own crew. They are easy to work with because they work like a team. One of the owners is the project manager and the other owner is the designer. They developed a concept we liked and priced it right. Everything went as planned, without any hiccups. They even helped by recommending where to get the products for our kitchen, the appliances, the marble, granite, and the tile. It made it very easy for us because they have those resources. They were very competent. They stayed with our job until it was finished."

Joel H. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They listened and they were technically skilled. The work crew was very good. They were good about resolving the one issue I had. It was a minor thing, but it probably could have been avoided if I had asked questions."

Lynn J. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very timely. They had people show up every day. This is not typical for a contractor. We have used them twice."

Seenu S. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They generally did what they said they would do. I felt this was a very good experience. I rarely feel that way about any other company."

Jeff K. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I found that the upfront design process helped us make the best use of the space in our home. They were always creative and helpful. First, I never felt that they wanted to end the creative process production. We felt we had enough time to come up with the design that we liked. Second, we made changes during the construction process and they were good about making the changes."

Maria M. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their service, they gave value for their service. Also, I liked the personality of the personnel and their subcontractors. The service was top-notch. They are responsive to the needs of their customers."

Myriam M. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the people I worked with. They worked with our style and they were good listeners. They had great ideas. They weren't at all rigid when it came to considering our ideas."

Jennifer R. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We had a very tight deadline and they were the only company that was able to meet the deadline. In fact, they did better than that. They finished ahead of schedule. They were helpful, available and able to do everything that we needed to have done. They were just amazing. We'll be using them again."

Tom F. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked everything about them, particularly the good communication. Their communications are constant and clear. They anticipate future steps. We had almost daily reports by both phone and e-mail so that we were never left in doubt. I think they are about as close to being perfect as they can be."

Carol Z. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very customer oriented and focused totally on customer satisfaction."

Linda B. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked everything, and their communication skills were excellent.."

Shalon M. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the planning process and the end result mirrored the initial planning. I also liked the fixed-cost arrangement."

Bill K. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were innovative, conscientious and they had a very good overview of the project."

Jennifer R. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the accessibility of the project manager and the speed of the job. They were extremely thorough with their documentations, and the on-site workers were very professional and friendly."

Janis Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the good communication, and they did what they said they were going to do. They also followed through and they were nice to work with."

John N. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I appreciated all their recommendations and their flexibility with the job scheduling."

Preetha B. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're experienced, creative, and easy to work with."

"I think they tried to listen what we wanted."

Scott G. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are good communicators, detail oriented, and interested in satisfying the client."

"They were very responsive."

Sarah C. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were fantastic. They were communicative, reachable, and responsible. They took total ownership of the project. The team was excellent. They were extremely easy to work with. The price was very reasonable. We felt confident working with them that they cared about our project and it being a success."

"I think it was the commitment to our project."

Frank C. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked their attention to detail and I thought they worked well with us. They listened to our ideas and what we wanted along with offering suggestions that would improve things. They worked very well back and forth with us. They also took care of issues as they came up throughout the project. Overall, we were very satisfied."

Jacqueline W. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I felt like they really listened to how we use the space and they designed around that. The way the space is now works perfectly for what I need."

Jim G. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He walked me through the whole thing."

Asmita R. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very professional and very detail-oriented. They were very thorough and paid lots of attention to detail."

Natasha F. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They keep on schedule and the quality is very good. They are responsive."

Amy M. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were honest, straightforward, and easy to work with."

Jim B. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The way they collaborated in terms of designing, problem solving, and meeting our needs"

Nobuko U. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their creativity and understanding of what I wanted, they were able to translate it into reality and do it better than my expectations. When there were problems with the subcontractor, they took care of everything and made it right. This was my first experience with remodeling. I've never been so happy as I have been with Norwell."

Paul M. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were attentive, personable, and easy to contact if there were any issues. "

Nicki H. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Mike is wonderful and very willing to help out. He listens to suggestions and he is very easy to work with. His people are fantastic. He is the main reason that I am very satisfied."

Sudipta B. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They finished the job on time and they delivered as promised. They did a good job."

Jim T. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were pretty predictable. They told us what they would do, did it, and completed it for the price they said they would."

Martha W. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that they were organized and quick. Everything went smoothly. I love what they did. I got three different bids and they weren't the lowest in price, but I'm happy I chose them."

Thangam S. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It was a very professional relationship. We had to go back and forth on a few things. I always liked working with Ian and Mike. It was an extraordinary professional relationship. They did good design work and there was a lot of value with their ideas. Overall, the work was done very well."

Derald B. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came up with a design which made our kitchen look fabulous. We were just thrilled with the new look. We love what they did."

Matt M. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked their flexibility and responsiveness."

Louise C. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They stayed on schedule and finished within the time frame they promised. Their quote was also very accurate. I thought that they gave me good advice on the remodeling project."

Sarah F. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They arrived on time to start the work."

Trask L. Verified Norwell Design/Build Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked their creativity and design ideas."

Joe R. Verified Norwell Design/Build Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They really listened to what we wanted. They paid attention to details and they were pretty flexible with the scheduling. They did a good job of understanding what we wanted and implementing it. They were really good about helping us to understand the budget and how to stay within it."

"I liked the team of people working here. They were pretty easy to work with. I would point out something and there was no push-back. They would just fix it."

Mike H. Verified Norwell Design/Build Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Very good design sense, and they were easy to work with."

"They were responsive to our design tastes. It was a remodel and they had a very good ability to read our tastes and tailor the design to it."

Paddy R. Verified Norwell Design/Build Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were reliable. They did what they said they would do and basically came in under the budget that they had proposed. The work was high quality."

Bernie M. Verified Norwell Design/Build Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked dealing with the project manager."

Mary H. Verified Norwell Design/Build Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"Ian was a really good guy to work with. I would have liked to have had Mike as the project manager. Ian was a little busy doing too many things."

David C. Verified Norwell Design/Build Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"The design is good."

"The design"