Independently Rated Highest in Quality
T e n t h
Consecutive Year
Originally Earned:
December 2006
We declare that Norwell Design/Build HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #997
(650) 323-1142
437 Kipling Street, Suite 100
Palo Alto, CA 94301

Norwell Design/Build provides residential remodeling services for clients throughout the San Francisco Peninsula. The company focuses on kitchens, bathrooms, whole house remodels and room additions; carries a full selection of kitchen and bathroom cabinetry; and offers a single point of responsibility from concept to completion.

Michael Sullivan, a partner in Norwell Design/Build, says the company’s approach allows each client to unlock their home’s hidden potential with thoughtful and innovative designs. “Our clients are often amazed at how much detail is involved in a typical home remodel, and they’re relieved to have a company with a holistic perspective that can help them navigate all their choices while taking full advantage of their homes’ underlying values.” Mr. Sullivan adds that the key to the firm’s success is its own well-managed process, which brings ideas all the way from construction to completion.

Although Norwell Design/Build uses state-of-the-art Computer Aided Design (CAD) technology to create design and construction drawings, partner Ian Wheeler says that effective listening is the company’s number one design tool. Norwell offers free, in-home consultations to outline its approach in detail, and it always listens to what clients have to say about their projects.

Company Philosophy

“We’ve specifically developed our services to respond to the demands of residential remodeling—from preliminary design through permitting and construction. Our approach considers not only the immediate scope of a remodeling project but how it integrates with the rest of a home, both aesthetically and functionally. We strive to always provide a high level of service, effective communication, and quality materials and construction.”

Serving the South Bay Area and Peninsula

Design & Build
Kitchens & Bathrooms
Remodels & Renovations

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Findings based on statistically reliable research from 56 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 56

Diamond Certified Qualification

Based on 56 customer surveys, we declare
Norwell Design/Build
has passed all rating steps and has earned
The Diamond Certified Award
No. 997
Continuously qualified since December 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Farzaneh A. Verified Customer Name
"They are very easy to work with and they understand their requirements. They listen to the client and they take ownership of any problems and they solve them. I was really satisfied."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Norwell Design/Build
437 Kipling Street, Suite 100
Palo Alto, CA 94301
(650) 323-1142
(650) 323-1187 fax

By Appointment Only

Serving the South Bay Area and Peninsula

Michael Sullivan, Owner; Ian Wheeler, Owner
840498
Liability Insurance, Workers' Compensation
Design & Build, Kitchens & Bathrooms, Remodels & Renovations

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Survey Responses For

Norwell Design/Build

Norwell Design/Build: Average 9.3 out of 10 based on 56 unique customer surveys of customer satisfaction.
Farzaneh A. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and they will work with you until you are satisfied with the design and the results."

"They are very easy to work with and they understand their requirements. They listen to the client and they take ownership of any problems and they solve them. I was really satisfied."

Mina M. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice people and they are not pushy. They are very helpful in every way and very cooperative. The quality is very good. They are very proactive and they have good suggestions. I had nice suggestions. The workers are extremely skilled and very nice."

"Just their quality of workmanship and their integrity, apart from their helpfulness and everything else"

Joop V. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you can get them, get them. They are very busy."

"Price performance"

Kari W. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do great work. Follow-through is great."

"The communication was good. It was very easy to interact with them, easy to have any kind of conversation."

Marcus S. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"Their attention to detail"

Nobuko U. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's very modern and has the best quality and a capable crew. They have good follow-up after the job is done."

"They had a vision of what I wanted to get done."

Rita L. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was talking about them just today. They are excellent to work with and reliable. I felt so comfortable having them in my home. They were absolutely a joy to work with."

"The quality of the work"

Deanna C. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is really worth it to get a Diamond Certified company like Norwell. You can rely on the quality of the work and the quality of the people."

"The workers did a great job, but I really liked the designer, Ian. He came up with a lot of great ideas that were really helpful."

Kari W. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that what you are getting is definitely high quality service. It's not inexpensive, but it's worth what you get."

"Ian, the designer I worked with, was very collaborative. He was open to listening to my ideas and feedback and incorporating it. Nothing was missed."

Kerrie F. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"High quality"

"Design and communication, they were very responsive to calls, emails, and giving me information when I wanted it."

Monica F. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that the service and the quality provided by the company was amazing. I worked with Mike Sullivan and he completely understood the needs of our project. He came up with great solutions. He managed the project and it was flawless. Anything we wanted changed, he took care of. It was an incredible experience."

"If there was anything above a '10', I'd give it to them. I think that Mike, in particular, and I had very similar design and architectural sensitivities. He was able to understand what I wanted and delivered it. My kitchen is flawless."

Jan K. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very honest. They have integrity. They followed through on what they said. Their timeline was right on. Whatever small changes we wanted, they did without any questions or problems. They do their own designing and building with their own crew. They are easy to work with because they work like a team. One of the owners is the project manager and the other owner is the designer. They developed a concept we liked and priced it right. Everything went as planned, without any hiccups. They even helped by recommending where to get the products for our kitchen, the appliances, the marble, granite, and the tile. It made it very easy for us because they have those resources. They were very competent. They stayed with our job until it was finished."

Joel H. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They listened and they were technically skilled. The work crew was very good. They were good about resolving the one issue I had. It was a minor thing, but it probably could have been avoided if I had asked questions."

Lynn J. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very timely. They had people show up every day. This is not typical for a contractor. We have used them twice."

Seenu S. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They generally did what they said they would do. I felt this was a very good experience. I rarely feel that way about any other company."

Jeff K. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I found that the upfront design process helped us make the best use of the space in our home. They were always creative and helpful. First, I never felt that they wanted to end the creative process production. We felt we had enough time to come up with the design that we liked. Second, we made changes during the construction process and they were good about making the changes."

Maria M. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of their service, they gave value for their service. Also, I liked the personality of the personnel and their subcontractors. The service was top-notch. They are responsive to the needs of their customers."

Myriam M. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the people I worked with. They worked with our style and they were good listeners. They had great ideas. They weren't at all rigid when it came to considering our ideas."

Jennifer R. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We had a very tight deadline and they were the only company that was able to meet the deadline. In fact, they did better than that. They finished ahead of schedule. They were helpful, available and able to do everything that we needed to have done. They were just amazing. We'll be using them again."

Tom F. Verified Norwell Design/Build Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked everything about them, particularly the good communication. Their communications are constant and clear. They anticipate future steps. We had almost daily reports by both phone and e-mail so that we were never left in doubt. I think they are about as close to being perfect as they can be."