Northern California Roofing Co.

Northern California Roofing Co.: Average 9 out of 10 based on 128 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Alfredo G. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick, they cleaned up, and they did their job well."

Ava L. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that they were fast and honest."

Bill H. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time, on schedule, and they seemed to work together well. They left my place very clean."

Eric J. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They kept their commitments with us."

Greg T. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The gentleman who first came to tell me about the products was very knowledgeable. He was on time every time, and I didn't feel pressured about the quotes that he offered me. I got a few other quotes, but the guys who gave them to me were never on time. Their workers were on time, and they cleaned up every single day. Their workers also stayed late and even came on the weekends to finish the job. They went out of their way to recommend other things that I could have them repair, without pressuring me to repair them. They also explained that if I didn't fix some of those things properly, it would void my warranty. In the end, the gentleman came back to walked through and review everything with me. They didn't even disrupt my neighbors. It was just normal construction noise. They were not loud at all. They also went out of their way to find financing for my roof, just in case I couldn't pay all of it in one payment."

Greg U. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did their job nicely, neatly, and quickly. They did a fine job. I was amazed."

Janie M. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism, and the work that they did was excellent. Everything turned out really well. We found them in the Diamond Certified Directory."

Kevin S. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their professionalism, the fact that they knew what they were doing, and that they did it right."

Ronald R. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought their product was of good quality, and they installed it very well."

Rudy P. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was a very good experience. They did everything really well. I would recommend them for other jobs of this type."

Monica S. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They clearly explained everything they were going to do right from the beginning. They were very conscientious about their price. Their foreman was outstanding. He was excellent. He stayed on the roof the whole time with the workers. He did a really good job. The workers did a good job too, but the foreman could not be beat."

Shelley S. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They said they would do it in a short time frame and they did."

Stacy A. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for years. I think they"

Kathy A. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They even did a little bit more than I had asked them to do. They cleaned up after themselves. They were fast and polite."

Henry B. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Out of all of the companies I got estimates from, they were the only one that gave me all of the information that was required by state law. They were very professional."

John C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their work was done with a minimum amount of bother to us."

Mark C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was very fast. They came in and did it. They seemed really honest. They said it would take three days. They got it done early. They even stayed until seven one night."

M.C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time and they did a good job."

Gina C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It happened within a couple of days."

Eugene H. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were fast. They seemed like they knew what they were doing."

Maggie H. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were understanding. Their customer service people were very helpful."

Ellen M. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took the time to describe the process and everything to me."

Mike W. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were proficient at what they were doing."

Carol A. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their promptness"

John B. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality"

Samantha B. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fact that they are great to work with, and they clean up after themselves. They keep me posted every step of the way."

Madeline C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The work was good, and they were quick."

Bill C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional and clean."

Dan C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"On time and on budget"

Paul C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very thorough and professional."

Roy C. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time and did a good job."

E.P.M. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their promptness and professionalism"

Carolyn G. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their cooperativeness, and they seem to have good knowledge."

Paula G. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The warranty is great, and the salesman Andy is very knowledgeable."

Jeff G. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Promptness, quality, and customer service, they were just awesome."

Jean H. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The excellent job they did on the roof"

Kurt K. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They followed through. I was satisfied."

Tammy K. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesperson"

Bill K. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They met all of my expectations, and they also helped out when I had some extraordinary needs."

Brenda L. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came and did their job in a timely fashion."

Jamie L. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very thorough and provided good customer service. They have a lot of knowledge."

David L. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quick response and good products"

Ann M. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the quality of materials they used."

CJ M. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I hired them to work on my sister's roof. The crew that worked out there was great. They were extremely hard working and did a great job communicating with her because my sister is very hard to work with. I really appreciated that they had patience with her and made her understand what was going on."

Bill M. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I felt like the guy who ran the job was extremely knowledgeable."

Tonya N. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service and warranty, they did good quality work."

Barbara O. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The thoroughness of the job, they paid attention to detail."

Maryanne O. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We were more than satisfied. "

Diane P. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The efficiency, they finished the job in a timely manner."

Peter P. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I really liked the person who came out to do the adjustments and the warranty."

Pat P. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They showed up on time, and they were always very informative."

Audrey S. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very thorough. They cleaned up after themselves, and they were very quick to respond. We were very pleased with them."

Carol S. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very businesslike and did a good job."

Barbara S. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very upfront, meticulous, and nice."

Karen S. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time."

Tara S. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I guess the quality of the workmanship and the professionalism"

Kenneth T. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesman, foreman, and project manager were all great. I was very satisfied. They got the job done on time."

Mary W. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesman"

Susan W. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work that they did"

Dixie W. Verified Northern California Roofing Co. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They seem to know what they're doing, and they get the job done."

Herman V. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very professional. They did a professional job."

Robert T. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I had used them before. They do good work. I will continue to use them in the future."

Dan B. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Price"

Cathie C. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They cleaned up."

Trish D. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I was satisfied with everything they did, from start to finish."

J.J. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked that they had some creative ways to fix the problem. Nobody else really offered that. I also liked how he showed me pictures of before and after on his computer."

Lisa M. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They addressed everything that I asked them to address. I didn't have to call and ask them to come back. I liked the cleanliness."

Pam S. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very prompt and quick."

Willie S. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They knew what they were doing."

Fred B. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Promptness"

C.B.R. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Prompt response"

Shelly C. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came to fix the problem quickly."

Brent C. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do."

Lorene D. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were efficient."

Regis F. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They got the job done in a very quick time."

Kathy H. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their very friendly, and the pricing is good. They seem very efficient."

Shirley I. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and businesslike."

James J. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The foreman who came out and did the job was great, but I don't remember his name."

Nathan K. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Price and quality of work"

Noa L. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like the workers. They are very professional."

Stewart M. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Promptness, they got the job done very quickly."

Bob M. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the crew. I thought they were very competent and professional."

Michael Q. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:No

Q3 & Q4:"They did a good job on the ridge vents. They were fast, and they brought the product I wanted."

Ken R. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quick completion of the job"

Leo S. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were competent, courteous, and competitively priced."

Joyce S. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was very nice."

Troy T. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It was an all around good experience. They started and finished on time. The quality of the roof was good, and everything went smoothly."

T.C. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Performance and cleanliness"

Allen W. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Basically, they know what they are doing, and they do it well."

Stanley W. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They cleaned up after themselves, and they were fast."

Mary W. Verified Northern California Roofing Co. Customer Name

Q1:9 out of 10

Q2:No

Q3 & Q4:"I thought the quality of the actual job was fine."

Bonnie S. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were quick and efficient. We've used them once before. They did a great job."

Dave S. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought that the quality of the job was good."

Diana P. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It's been a while, so I'm trying to remember. They were very professional, they gave detailed explanations of what they were going to do, and their pricing was fair. They were on time, and they took really good care of my roof."

Greg C. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like their follow-through in taking care of issues that arise, just as they always do."

Shirley C. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"If I have a problem, they are very responsive about coming back to fix it."

Ty H. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very timely."

William K. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The price that they gave me was reasonable."

William L. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The initial person who did the estimate was great. The crew did a good job cleaning up after themselves."

Jon C. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They got it done in the time quoted."

Jim E. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were quick to get back to me and quick to send somebody out."

Rebecca K. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought they did a good job explaining the product. The work was good."

Julie L. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought it was very helpful when they did the digital review of the different colors."

Alice C. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Nice, neat, and fast"

Erica D. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were quick to respond to any problems that I had. "

Christine D. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their reputation"

Jim D. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were responsive."

Tammy G. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"How fast they did it"

John G. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Prompt service"

Raul H. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were quick and did a good job."

Jan J. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their friendliness and professionalism"

Chris K. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The supervisor in charge was very open, honest, and trustworthy."

Pamela K. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought the customer service was good."

Ursula K. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They helped me get a rebate on my roof."

Arlene S. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did the work properly."

Fernando V. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of the roof itself"

Dean V. Verified Northern California Roofing Co. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very professional when they came to do the estimate. The gentleman was very honest about the costs. The people who did the work were very professional, and everything was done to my satisfaction."

Nancy B. Verified Northern California Roofing Co. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They keep appointments."

Jeff F. Verified Northern California Roofing Co. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Their speed"

Eileen E. Verified Northern California Roofing Co. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The crew"

Anthony O. Verified Northern California Roofing Co. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They had a competitive bid and got the job done."

Mark S. Verified Northern California Roofing Co. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The job looked good when it was finally complete."

Mark C. Verified Northern California Roofing Co. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They were just the first company I called."

Anne S. Verified Northern California Roofing Co. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The materials were good, and they were reasonable."

George N. Verified Northern California Roofing Co. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly."

Christine M. Verified Northern California Roofing Co. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The workers were very outstanding."

Karina W. Verified Northern California Roofing Co. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"I liked the person that came out. He was the sales manager. He was always available to talk to. I can't remember his name. There couldn't be anyone more helpful than him. He is an asset to the company."

Connie C. Verified Northern California Roofing Co. Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"I thought that the sales representative was very personable. I liked that the materials they used were of good quality."

Northern California Roofing Co.

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