DIAMOND CERTIFIED COMPANY REPORT
Northbay Animal Hospital
Northbay Animal Hospital is a full-service veterinary care facility in San Rafael that uses state-of-the-art equipment to provide examinations, treatments, radiology, ultrasounds, dentistry, surgery, endoscopy and more. In addition to dogs and cats, the clinic treats exotic pets such as birds and reptiles. It also offers boarding services, including a cat-exclusive facility called The Cat Chateau.
Resident veterinarians Dr. George Walters, DVM and Dr. Kristina Hansson, DVM have extensive experience in the field—Dr. Walters has been practicing medicine for more than 30 years and has worked as a research veterinarian at several labs, and Dr. Hansson is a bird expert with special training in animal ultrasonography. “We’re animal lovers first and foremost,” says Dr. Walters. “We ensure every animal we treat receives the best possible care, nutrition and quality of life.”
Northbay Animal Hospital’s comprehensive website, www.northbayanimalhospital.com, features numerous articles that educate clients on their pets’ medical conditions, videos that detail the clinic’s operating methods, and a program that allows potential customers to take a virtual tour of the hospital.
Company Philosophy
“We strive to build long, healthy relationships with our clients and their pets. We understand that pets are friends, and we work hard to make sure our friends are healthy for years to come.”
Serving all of Marin County including San Anselmo, Larkspur, San Rafael, Mill Valley, Novato, Corte Madera, Ross, Fairfax, Tiburon and Sausalito.
Boarding
Dentistry
Grooming
Medical
Surgical
Vaccinations
Comparative Summary
In addition to earning the prestigious Diamond Certified award for being rated highest in quality, Northbay Animal Hospital has gained a reputation for being one of the top veterinary clinics in the Bay Area. It provides a full range of services for all types of pets at its San Rafael facility, including examinations, treatments, radiology, ultrasounds, dentistry, surgery, endoscopy, boarding and...
Frequently Asked Questions
Q: Can you give a diagnosis over the phone?
A: "No. We really need to examine the animal to determine what’s wrong. Unlike human patients, animals can’t tell you what’s wrong with them, so we really have to see them to be sure. For example, if a dog is itching or scratching, it could be f...
Q: Do you provide emergency services?
A: "We’ll see patients on an emergency basis during our normal office hours. After hours, we recommend people call the Pet Emergency and Specialty Clinic at (415) 456-7372."
Q: Do dogs really need dental care?
A: "Yes. Just like people, dogs need to have their teeth cleaned. Daily brushing is very effective for keeping a dog’s teeth healthy. Call us and schedule a free dental exam and teeth brushing demonstration by one of our technicians."
Map
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Industry Info
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Regular medical check-ups aren’t just for people.
When it comes to caring for your pet, Dr. George Walters, owner of Northbay Animal Hospital in San Rafael, recommends having it examined twice a year. Dr. Walters says a pet’s life can be extended up to five years by simply keeping its teeth clean...
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Findings based on statistically reliable research from 343 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
94%
n = 343
Diamond Certified Qualification
Based on 343 customer surveys, we declare
Northbay Animal Hospital
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 74
Continuously qualified since May 2002.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Carolyn A. Verified Customer Name
"I like the fact that they saved my dog, really my best friend, from a diagnosis of death by lymphoma when she was 5 1/2 years old to the celebration of her 13th birthday this month."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Northbay Animal Hospital
4140 Redwood Highway
San Rafael, CA 94903
San Rafael, CA 94903
(415) 742-1976
(415) 499-5738 fax
(415) 499-5738 fax
DCID4154998387
Mon – Fri: 7am – 7pm
Sat: 9am – 4pm
Sun: 10am – 3pm
Serving all of Marin County including San Anselmo, Larkspur, San Rafael, Mill Valley, Novato, Corte Madera, Ross, Fairfax, Tiburon and Sausalito.
George Walters, DVM
50
9
American Animal Hospital Assoc., American Veterinary Medicine Assoc., Veterinary Dental Society California, Veterinary Medicine Assoc.
3144, 4356
Liability Insurance, Worker's Compensation
American Animal Hospital Association, American Veterinary Medicine Association, Marin County Veterinary Medicine Association, Veterinary Medicine Association
1978
Full Service Veterinary Care, Boarding, Daycare
Pet Owners
CareCredit
Company Blog
Our pets can’t talk, so it’s often up to us to determine when they’re experiencing pain so we can help them live a pain-free life. Many older pets show signs of chronic pain that may not be obvious to the untrained eye. Classic signs include lameness and difficulty rising from a sitting or lying position. Less obvious signs can be subtle and easily overlooked or misinterpreted as part of the aging process—they can include a decrease in appetite or activity level, hiding, reluctance to go up or down stairs, irritability, an increase in panting, sleeping more than usual, incontinence and, for cats, not using the litter box. The most common type of pain we see in dogs and cats is associated with joint disease, or osteoarthritis. A complete history and physical exam can help us determine if your pet is experiencing pain. At Northbay Animal Hospital, we have at least three potential ways to help treat your pet’s pain. There are several categories of pain...
Survey Responses For
Northbay Animal Hospital
Northbay Animal Hospital: based on 343 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Carolyn A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are the best."
"I like the fact that they saved my dog, really my best friend, from a diagnosis of death by lymphoma when she was 5 1/2 years old to the celebration of her 13th birthday this month."Raymond S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are consistent, and they get to you right away in an emergency."
"They are close to where I live. I have been going to them for a long time."Tom G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very caring, and they take their time with you. I never feel rushed when we are there."
"I like that my dog seems to enjoy going there after 10 years. They are really very caring towards animals."Joel L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have really great staff. The kind way in which they treat the animals and the pet owners makes everyone very comfortable."
"Their sense of community, they seem to participate in and attend every community event that I go to."Robert J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"You can absolutely trust them to give your pet the very best care."
"I like Dr. Walters and Dr. Hansen. They are so amazing. Sadly, they had to put down one of my pets, but they wrote me the most beautiful sympathy card. They really care. They always go the extra mile."Jose A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very professional."
"They are very clear about what your pet needs, and they give you all of the details so you know exactly how to take care of your pet when you get home."Sue J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The staff is very knowledgeable and very friendly, from the receptionist to the doctors. They always call after a visit to check on how my pets well being if they have been ill."
"The staff is very caring towards the animals. I have been going there since they opened."David B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They can get good animal care there."
"I have been using them since the early 1980's. I like the people. They are like friends."Mihran K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very good. Any time I call and I need to make an appointment, they never say no to me."
"All of the staff are very nice people to work with."Betty M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They take good care of your dog."
"The staff and the location"Lynn K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I feel that they offer the latest medical advances to benefit your pet."
"The superb care and the friendliness of the staff"Gary C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They don't just cater to dogs. They are very knowledgeable about cats too."
"They really know about our special breed of cats. We have Abyssinians. We really love working with the staff. They really care about animals."Jean L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very professional and very kind to your pet. It is easy to schedule appointments. They are very thorough."
"I like that they remind you to bring your pet in for an appointment and scheduling is quite easy. They are quite flexible, and they are open on Saturdays."Valerie S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are good, and they are convenient."
"The quality and the convenience"Ada B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they got me in quickly. When my dog had an emergency, it was extremely close to closing time, but they took care of her. They could have sent her along. I liked the fact that they understood how I felt about my animal and they didn't seem judgmental. Their service was top notch. "
Andy C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The individual care and the treatment they give the dogs, they pay attention to the dogs and they treat them very well."
Bob P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I feel like they are very thorough and they communicate really well. I have two dogs and I have been going there for twelve years. When I have a question, they give me thorough answers in lay person language that I can understand. "
Gerald E. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have everything documented in their computer. When I forget what I am buying, they can get it to me. They were very helpful. They look like they are well staffed. They keep a clean place, they have plenty of parking, and they treat people well. They are a good outfit. I would highly recommend them."
Margot D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are excellent at being on time. When I make my appointments, they seem to take the dogs right away."
Ann T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and efficient. They care about my pets."
Craig D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like both of the doctors and veterinarian technicians. I think they are very friendly and knowledgeable. They always get me in really quickly. When I call, I can usually get appointments really fast, like the same day. I think they are really great veterinarians. I really like them. I feel very comfortable with them."
Pat I. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and very helpful with walk in customers."
Marianne S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had the kind of cat food we were looking for. We take our cats over there for care. They have a very good reputation. We have been going there for years."
Sue J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed very knowledgeable. They were very friendly, always concerned, and they listened well. I was happy with the way they were. They followed up with a phone call to make sure my dog was okay."
Ann B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the two doctors and the staff. They are always very thorough and great about updating me when I have a pet in their care. I think that Dr. Walters will probably retire soon, but I think Christine is just fabulous."
Carolyn M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very convenient. They always have availability."
Cathy G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their love for animals, when I bring my animal in, they really care. They go above and beyond the call of duty, even going so far as not charging for some of the things they do. They are really good people and they really care about animals."
Corrine R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very prompt, courteous, and they comforted me. They were very professional. They explained things. I love that they are there twenty-four hours and that I can go anytime. If they hadn't been, my puppy would have died. The staff is a '15'. I'm just so grateful."
Jason J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We were in the process of selling our house and had to board our dogs. Our dogs were always happy and well cared for. On top of that, it was a nice deal that they let us leave the dogs overnight and only charged us the overnight fee. Essentially, we were getting two days for the price of one."
Jessica B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed concern for my animal and they expedited services."
Leo J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of my animal's needs and they were very caring."
Raymond S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They followed up on my dog the next day."
Robert J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the care"
Sue J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think everything is very good. They are friendly and they take the time to explain things. They are genuinely concerned. I've lost pets. They've always been very concerned, caring, and followed up with me."
Tom G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are just so caring. They are really compassionate and interested in your animal. The place is spotless."
Wendy S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There are lots of things, but the main thing is that my dog actually seems to like going to them. He doesn"
William Q. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've been using them for food, grooming, and shots for a long time. They are friendly and professional."
Linnea W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've been going there for years, so I feel comfortable using them."
Nora Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We have been going there for a long time. I feel comfortable there."
Betty M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My dogs are well taken care of when I take them there."
Ed L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to do the work in a professional manner."
Carolyn M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That they are always available to take my dog"
Alesandra R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very personable. My dog really likes going there."
Carolyn M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very convenient. I've used them for kennel services. My dog seems to like it there. They have a lot of availability."
Carolyn S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their staff is very friendly and helpful."
Ed L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the way they treat my animal. They seem really serious about it, and they go out of their way to take care of it."
Elaine A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were flexible. I could bring my dog anytime I wanted. I could also pick him up whenever I wanted to. I appreciated their flexibility."
Eva F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's a quality service."
Julie F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient for me in the beginning."
Kristina L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They saved my dog's life."
Mari A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable, and they had the ability to diagnose the problem."
Dennis H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like them. They know what they are doing."
Nancy C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what they are doing."
Mary S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We feel confident with them. We've been using them for years."
Joe D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to really care about the animals. They always follow up with a call to see how things are."
Tom G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very friendly. The women at the desk are very helpful, and so are the doctors."
Henry G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are good doctors."
Leslie S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personalization, they know my cats and dogs. They know what they need to do. When it's time for our dog's rattlesnake shot, they give us reminders. We've been with Dr. Schutzman for 35 years."
Cathy G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, when I call, they get me in right away. They're friendly, nice, and good with my dogs and cats."
Nora H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I call for an appointment, I usually get one right away"
Kathleen W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very caring and courteous, and they offer pet washing. "
Alice T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always take good care of our animals."
Mary O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like how I can get an appointment very quickly with them when I call."
Sheri S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're very personable."
Jeanne B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of our needs, and they followed through."
John P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like how they take care of our dogs, and the service is really good. "
Jonathan P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff is very nice, and Dr. Walters is great."
Rachel A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The friendly and caring service"
Robert J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The best thing about them is Dr. Walters' manner. He is very gentle and caring."
Alice T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dr. Walters is a darling. I enjoy taking my animals to him."
Ernest W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We like Dr. Walters, and the way they treat our animals."
Elyse S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They make everything very easy for the clients and their pets."
Jeanne B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My dog is very particular, but she loves the veterinarian."
Matt S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We have a very difficult dog, but they are very patient with her."
Julie G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job with the surgery."
Mark C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are great veterinarians, and we love Dr. Walters. He is very straightforward, and he lets us know exactly what's needed for the pets. He really cares for the animals."
Robert J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of care is absolutely superb. Dr. Walters is so very wonderful with our pets. He loves what he does, and it shows. "
Ernest W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dr. Walters is great. He has treated my dog for years. I wouldn't go to anyone else. His staff is also very friendly and helpful."
Rachel A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They really treat and care for your pets."
Linda C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept me informed when my cat was very ill. They were all so wonderful there, and I would only have Dr. Walters care for my animals. "
Brenda C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We have been going there for the past 15 years with our animals, and they are just superb. Everyone is caring and great."
Pamela N. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been using them since 1980, and I like their level of care and how sincere they are. I feel my animals have always had superb care."
LaVerne H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a very good job. We have been going there for many years, and I have seen a lot of changes through the years, but Dr. Walters is always very honest and caring."
Deb J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dr. Walters is great."
Cathy G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service and care is wonderful."
Michael O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are particularly nice, as is the vet. They're all very friendly and helpful."
Eva P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I feel comfortable with them because they seem to know what they're doing. They're also good with my cat."
Leila M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff was courteous and Dr. Walters was thorough in explaining everything."
Carolyn O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their staff is very nice and the doctor seems knowledgeable."
Laurin B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dr. Walters and his staff are very helpful and concerned. I have nothing but praise for everyone there."
Cathy G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the courteous service; they're all wonderful."
Lavern H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They keep their word, they do their job, they're reliable, and they're terrific. I've been using them since they opened the clinic 20 years ago."
Lone S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them for many years and I've never had any bad experiences with them."
Katie P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're fine and convenient."
Donald D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close and they have convenient hours."
Beth H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Always there whenever we need them"
Cathy G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're doing a great job"
Glen D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been great, very fast and the people are so nice there. The girls take such good care of our cats. I love the care they give."
Henry G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're the only ones we've used since we've been out here"
Herb Z. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're genuine. They care about pets"
Jolie L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're awesome, I wouldn't go anywhere else"
Dan S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The follow up"
Wanda K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When we took our dog, they were able to give her the type of medications that she needed. She's an older dog so there's a special type of medication she needs."
Bob A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"How they cared for our animal"
Cody A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everyone there is just great. We appreciate all that they do for us."
Linda B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I would recommend them if you can afford them. When we got the cat, they recommended we take her there so that's where my sister took her for me"
Gabriella C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The attention to my animal, that sounds so broad. The staff is great. Dr. Walters is wonderful"
Ursula D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very pleasant, seemed efficient"
Maureen E. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very good personalize service"
Pat F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"First of all, it's close. I like the doctor too. "
Christine G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very personable, they obviously really love animals and they really take good care of them"
Henry G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been with them since the 70's and they've taken care of all my animals. They care about your animals."
Marie M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're just wonderful. Patient, caring, and they take their time with me and my cat. They don't rush through my appointment."
Ivette T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have recommended them and will continue to as long as they continue to take care of our furry friends"
Debra J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very good."
"Personal service, and we have been clients of theirs for 20 years."Ray W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I don't know."
"They are close."John P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would tell them that they are great."
"The two main doctors are terrific, and I like their support staff."Daniel V. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly."
Debi C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are all very nice and friendly."
Gigi B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are efficient and friendly."
Julie N. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the care they gave. They were very friendly and very informative."
Ken S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had a great staff. They all seemed very knowledgeable. They were very friendly and concerned, like they were taking care of their own cat."
Diane O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are just efficient and good. They do a good job."
Melissa P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's convenient. I think they are very skilled. They are within five minutes of my house."
Jodie P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are familiar with my dog. They are friendly."
Barbara J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to really like my pet."
Joseph B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take good care of my pets. I know that they are getting good care. "
Robert W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They listen to my instructions. "
Rod P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were excellent. They walked my dogs. They had good hours. They were very convenient and open at the right time."
Tracy P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think the staff is very compassionate and really likes animals."
Victoria L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location and accessibility, they are close by. I can get an appointment quickly."
Corrine R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been pretty thorough about calling or sending notes out. If my dog needs a shot, they'll call to remind me. Their follow-up is good. They make me feel like they're generally concerned about my animals. My three pugs have issues, but Dr. Walters is great. They open at 7:00 or 8:00 AM, so it's accommodating to commuter families. I think they really recognize customer service."
Michael A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal touch is great."
Barry M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and professional. I like the doctors."
Chris B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I use them to board my dog, and they seem to do a very good job. I know they walk him everyday. It is important to me that he gets the exercise he needs. Even though he's a small dog, he still needs exercise."
Debra S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff is very knowledgeable and caring."
Maureen L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can get in for an appointment when I need to. We had an emergency and called Northbay. They were able to get him in right away. They seemed friendly."
Lou O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly and competent"
Alice C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that they see you right away, and it's clean. They are efficient and get you in and out quickly."
Linda F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough."
Hope K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Dr. Schutzman. He doesn't nickel and dime me. He's a straight shooter. I like that their staff doesn't try to get me to buy everything."
Gladys S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the people in the reception area and the doctors."
Dura C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the quality of service and the caring staff."
Linda P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are good people."
Judy S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's easy to get an appointment, and they are all very caring and clean."
Elizabeth R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very knowledgeable and considerate."
Michael K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close to my home, and I like the way my cat is treated."
Dennis H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very nice people."
Gary C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact that they remember my dog each time I bring him in."
Yvonne A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It is convenient, and I trust them. I have gone to them for 28 years. "
Cynthia J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff is very friendly and nice to deal with."
Raymond S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take me at any time, even without an appointment. They are so nice and caring there. I really trust them."
Hope K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to really like our animals, and our dog really likes going there too."
Michael K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are easy to set appointments with."
Donna T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're priced well and there is a love of animals there. The staff is great and the hours are good. Also, the doctor is a member of Rotary and he provides a service to the Rotary community."
John P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The place is clean and the people who work there are very nice."
Karen W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The boarding was good and the people were very pleasant and helpful."
Stuart S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I didn't feel like I was going to a hospital. I felt like I was visiting family. Everyone there was very helpful and friendly. It was a good experience."
Sue J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been using them for about 20 years. I really like the people who work there and they're very competent."
Jenna L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You can get an appointment pretty fast and they seem to know how to treat pets."
Lila R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very nice"
Lynda B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do fine"
Sharon F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You don't have to wait when you get there. It's clean there too."
Aura A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The location is very convenient, service is good"
Karen A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Location and they"
Liane B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take very good care of my animal when I board, they're courteous, friendly and competent"
Fred B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Real quick, they're professional and caring"
Lori D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very convenient, they'll see me anytime"
Bridie D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Conveniently located nearby"
Grace E. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They give the best care"
Nancy F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're pleasant, warm, caring"
Judy G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they actually care about all the animals they treat."
Karen G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient all the way"
Patricia H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're personal, they care about the pet and the owner"
Colleen K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're efficient. They do whatever is possible to make my dogs life comfortable."
Christina K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They care about your pet, they're patient with the owners"
Anne L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've taken such good care of my pets, I wouldn't know what to do without them."
Nick L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they do a great job of caring for all the animals there"
Muriel M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been taking care of my pets for a long time. They know their names."
Nancy M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"You know they care, they seem to like what they do"
Patricia M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, caring, most efficient"
Diane P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, caring and gentle with the animals"
Tracy Q. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personable service"
Marvin R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I found them to be expensive which is why I don't go there anymore, but the service I got was fine."
Crystale S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Caring, friendly people, good doctors on hand"
Susan S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's been a while. But when I used to go there, they had the chart readily available. I never had to repeat the reason I was there."
Stephen W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient, good hours, easy to get an appointment"
Tara W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Excellent care, great staff"
Doreen Z. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're convenient and accommodating"
Andrew O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They take good care of the dogs that you board there. They keep them healthy and happy."
"I like boarding at a veterinarian clinic. That way there is a doctor available if something were to happen while I was out of town."Rita P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It depends on which doctor you get."
"They are close."Alex L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very friendly and conscientious. They seem to genuinely care about animals."
"They are close by my home."Brian M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I felt like they gave us very quality care. They were thoughtful and sensitive when we lost our dog."
"The staff really loves each animal. They always remember me."Bill M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are thorough, but very expensive."
"I think they are absolutely charming."Janet P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think the people are very nice. The staff is very friendly and helpful. The staff really seems to care about the animals."
Mary M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their people are very friendly."
Paula H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked the young female doctor, Monique. I liked their staff."
Phil D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are right down the road from me. They are nearby."
Lynn M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly"
Ruth H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provide what I expect."
Robyne T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The location was convenient."
Yvonne A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them since 1978. They're close by and I like them."
Tom L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're always available and very friendly. They take good care of the animals because the animals come back happy. They respect the rules about shots and make sure the animals that are there are handled well so they don't spread diseases. It seems like a quality place."
Chris B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience"
Tim K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The doctor and nurses are good."
Brooke G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really like Dr. Walters."
Frank P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what my dog needed."
Barbara K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's convenient for me."
A.M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They offer good quality and caring services for our dogs."
Judy S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very personable, and I don't have to wait too long."
Karen G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their hours are good."
Kristen F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I highly recommend their boarding and grooming services. Dr. Walters really cares about my pets."
Pam K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can schedule an appointment quickly. "
R.B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they're honest."
Shari T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My dog seemed happy when she got home. She was well fed. I liked the fact they accommodated me at the last minute."
Theo G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have friendly people there."
Robert S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like how they explain things, and they are responsive."
Beth H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The place was clean."
Anton S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are great. I have been using them for at least ten years."
Christine D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are nice, and they seem to be very caring."
Aileen B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dr. Walters"
Ken K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people working there seem to care about the animals."
Andy C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can call up any time, and they are always accommodating to my pets' needs. I have three dogs, and we have used Northbay Animal Hospital for years. They are really caring people."
Jeanne C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people are nice."
Tara T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very accessible. Every time I call and need to board my dog, they always come through for me."
Yuko E. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I sometimes just drop in, and they always make time to see my dog. I like the staff very much. They are nice and very helpful."
Betty R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close to my home, and I feel very comfortable with most of them."
George C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are convenient."
Anne C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's convenient and they're reasonable."
Ana M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the way my cat gets treated there."
Carol A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's close to my house."
Danita C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're close."
Nora H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional and they explain everything."
Cecilia M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're just friendly."
Lydia P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The girls up front are friendly."
Marla B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Always upbeat, they talk to the dog like he's human."
Susan B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No comments"
Aisha A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and seemed more than capable of giving the right care."
Jenny A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient at the time"
Luis A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personable service"
Joseph A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My husband was the one who chose them. They'll see you right away, don't need an appointment."
Paul A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, caring"
Janet A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They know what to prescribe"
Ron B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient, they're organized, look neat"
Jane B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient location"
Cheryl B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's mostly where I get the advantage of 2 cats, the girls are very nice there, I don't know too much about the doctors"
Susan B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"We were recommended to them, by the people we bought our dog from, so that's where we took him initially. But we don't go there anymore, they're too high priced. I suppose for the people who live there that would be convenient and affordable for them."
Mary C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are open 24 hours"
Edare C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're caring"
Hillary C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seem to care for the animals"
JoAnn C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that they were willing to provide a service for a unique type of cat, for spaying and neutering at a reduced price. "
Janet D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take good care of my dogs"
Cheri D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, pleasant"
Cynde D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've been going there for sometime, they have all our records for all the animals we've ever had. "
Doug D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have a nice staff of folks there, and they take good care of us."
John D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they know what they're doing. They seem to care about it anyway."
Martha E. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very caring, and flexible with appointments"
Suzanne F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're accommodating with appointments. Whenever I call and think there's a problem, it's never a problem for them if I go in."
Julianna F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very friendly and so good with the animals"
Alice G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personable, friendly"
Rita G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they took very good care of my animal"
Gerald G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Too long ago to mention, don't go there anymore"
Rosa H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can call and ask to speak to the doctor first. Sometimes, they'll give me advice over the phone."
Barbara H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their location is convenient"
Dorthy H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Once my cat had to stay there for treatment, after I brought her home, they called 2 days later to see how she was doing. I thought that was so nice. It showed me they do care."
Ginny J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When they send us home with medication, they show us how to administer it before we leave and that always helps."
Barry J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't go there anymore, but I did like the staff, very friendly and caring."
Laura K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the people mostly. If they weren't as pleasant as they are, I probably wouldn't go there"
Heather K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their hours"
Lisa K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very pleasant"
Jo M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do the best they can"
Kevin M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their location"
Paula M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Overall I think they do a good job, they're all very friendly"
Barbara M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know, it's been a while"
Kathleen M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mostly they're close to my house. I don't much care for their cost, but they are good with the animals"
Marla M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're flexible with appointments"
Rosmary O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed efficient, caring"
Colleen O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We don"
Linda P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient, efficient"
Maria P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they're fairly average. They do what they can and they've helped us."
Paul P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Not sure we go there anymore. The only reason we did was for our new puppy. But we don't have him anymore, we gave him to a relative."
Charles R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They care, are efficient and they have good doctors."
Alesandra R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff is friendly"
Pat S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Appointments are easy to make"
Angela S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They take good care of the animals. You can see that they're compassionate when handling the animals there."
Diane T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dr. Walters, how's that?"
Mickie V. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My cat is healthy"
Sandy W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, efficient and caring staff"
Ruthe W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very helpful, they're kind and gentle with our animals"
John T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Their care is good, but they are outrageously expensive."
"They really care about the pets."Gerald W. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Accessible and they have good hours. They don't keep bankers hours."
Chris B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people know me and they are very courteous. They are good people and they are friendly."
Samela P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"They are really kind and they are always there."
Laura C. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"I thought they were very friendly, quick and very respectful."
Steven E. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Maxine O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job."
Audrey O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very polite."
Jessica F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We have found their services to be good."
Susan S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience and good service"
Valerie S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their location is convenient for us. We have been using them for years."
Brenda B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There was a short wait."
Dawn M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"The convenience"
Georgia A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their location is very convenient."
Jean L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The location is very convenient for me."
Carolyn S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff is great."
Valerie S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have hours that are very convenient for us."
Louis N. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their staff is wonderful."
Melissa P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's close."
Carole D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"All the techs and the doctors there are all very nice and fine professionals."
Claire G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Actually, I wouldn't recommend the vet, but I would recommend their boarding."
Carol A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's close"
Megan B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience to my location, rates were reasonable"
Chris B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they give sufficient care"
Mary D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very good with my cat, but I just can't afford to go there."
Page D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"Where they're located"
Cathy H. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They care about the animals they treat"
Debbie K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The location"
Diane K. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're expensive, but I appreciate the care they give"
Margo O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, convenient"
Mary N. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"It's close to my house."
Tony N. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were originally close by. We've used them for a long time. I use them now mainly because our pet is used to going there and they have all of our records."
Cheryl L. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like one of the veterinarians a lot. "
Marci T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very caring towards the animals."
William S. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are convenient, and it's near where we bought the dog."
Rob R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've been going there for about 10 years. I liked the previous vet techs who all spoke English well."
Fara A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"How close it is to my house"
Keli M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their service, but I don't like their fees"
Jackson M. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:
"I would say that they need to monitor their veterinarian's advice very carefully."
"They treat the animals very well, so I know they care for them."Rita G. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"They have a fantastic office staff. They are good with cutting nails and immunizations."
Shelly O. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It's close by."
Kay P. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff is very nice, but sometimes I am not happy with the veterinarian."
Nan B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are close by to my home, and the staff is very helpful and nice to deal with."
Aileen B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very flexible with their hours. I can drop my dog off before work in the mornings, and they will board him until I get off work. The staff is very good and caring. They will also break down their invoice so you can pay so much a month."
Lee D. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"They do their job well."
Sue J. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are okay, but the doctor isn't very good."
Elaine F. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"It was a local company and the same doctor had been running it for years."
F.A. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"Their availability"
Corrine R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"I really like Dr. Walters and Veronica."
Madison T. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:
"Everybody who works there is really nice. I like them, but their costs are way too high."
"The convenience"Daniel R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"They're nice."
Eric R. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"The woman doctor was nice."
Larry B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"The girl was very nice."
Nan B. Verified Northbay Animal Hospital Customer Name
Q1:
Q2:No
Q3 & Q4:"The people are nice."
