Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
February 2010
We declare that North Coast Remodeling & Construction Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1628
(415) 997-8963

This project won a 2007 Remmie Award for “Best Home Theater Under $150K.”

North Coast Remodeling & Construction Inc. is a general building contractor that provides a variety of new construction and remodeling services for residential clients in Marin, San Francisco and Sonoma Counties. In addition to remodeling kitchens, bathrooms and whole homes, the company uses its design/build capabilities to create various types of room additions, including award-winning home theaters.

Owner Brian Hillesheim is a veteran of the construction industry—his experience ranges from hands-on field work to project coordination and jobsite management. Mr. Hillesheim was motivated to establish North Coast Remodeling & Construction after working for several remodeling firms and experiencing a perceived lack of responsiveness in the industry. “I wanted to be solely responsible for quality of workmanship and customer care,” he says.

North Coast Remodeling & Construction emphasizes the importance of keeping organized, efficient jobsites and maintaining long-term relationships with its suppliers, subcontractors and clients. “We strictly adhere to schedules and budgets,” says Mr. Hillesheim, “and we always keep our clients informed about the details of their projects so they don’t run into any unpleasant surprises.”

Company Philosophy

“We take pride in our accessibility—we’re readily available, return calls promptly and keep lines of communication open. Our goal is to exceed our customers’ expectations on every job, thus earning their repeat business and referrals.”

Serving all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax and Ross.

Additions
Bathrooms & Kitchens
New Construction
Whole House Remodels

Findings based on statistically reliable research from 18 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 18

Diamond Certified Qualification

Based on 18 customer surveys, we declare
North Coast Remodeling & Construction Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1628
Continuously qualified since February 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

M.R.E. Verified Customer Name
"I think they are honest and tidy. They do quality work. I have used them for a couple of jobs and have been very satisfied. In fact, I just called them today to do another job."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

North Coast Remodeling & Construction Inc.
(415) 997-8963
(415) 895-1402 fax
DCID4158951401

Mon – Fri: 7:30am – 5pm

Serving all of Marin County including San Rafael, Novato, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Sausalito, Fairfax and Ross.

15
833355
Liability Insurance, Worker's Compensation
Brian Hillesheim, President
Marin Contractors - Design & Build

Survey Responses For

North Coast Remodeling & Construction Inc.

North Coast Remodeling & Construction Inc.: Average 9.4 out of 10 based on 18 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
M.R.E. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think they are honest and tidy. They do quality work. I have used them for a couple of jobs and have been very satisfied. In fact, I just called them today to do another job."

Charley M. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything from start to finish, that's it, just everything."

Cora N. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the contractor and the subcontractors that were on the job site."

David I. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the quality of their work."

Douglas A. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their efficiency. The owner, Brian, was very articulate, friendly, and thoughtful. He cared about what was going on with his customer. He was thoughtful, and he tried not to disrupt my home as much as possible."

Frank G. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He does what he says he's going to do with highly qualified and exceptionally personable people. He's very effective. The ideal role for him would be to have a large company that does a lot of high end construction. He's that good."

Katy H. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We just think they are really honest, and they do really good work. We are currently using them again."

Mike S. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is honest. He does what he says he's going to do. He follows through."

Nga T. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's detail oriented. He's on time, and he does good quality work. He's fantastic."

Rolph S. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The professionalism they showed."

Warren E. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give him '100'. He's amazing. His quality is phenomenal. There are no surprises. If there is a problem, he fixes it. He is very detail oriented and very conscientious. In addition to doing a great job on the house, he's a really good person to have in your home. He has taken time out to help me with my groceries and things like that. He is a good communicator. He listens. If you don't like something, he won't blame the problem on you. He doesn't get ruffled. He's not moody. He's always on an even keel, and he keeps you in the loop. I've had a lot of work done on my house. He made me happy. He's really fair. He really should charge more. He's that impressive. I would recommend him to everyone."

Willy W. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, and they listened to what we wanted. They were conscientious and very helpful. They explained things we didn't understand. He took us seriously when we told him what we wanted."

Janet A. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was very good. We had a good time laughing and talking. He was excellent at doing his job. He had a very good vision of picking things out and he listened to us. He got the job done."

Kelly H. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Brian is very professional, and there are no surprises. He's very good at explaining the process and what to expect. He also follows through."

Rene V. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"That's a hard question. I felt that I could trust them alone in my house."

Rocky S. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I have used them a couple of times. I like Brian, the owner. He is very conscientious and friendly."

Roberta G. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I thought Brian was very personable."

Kim S. Verified North Coast Remodeling & Construction Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"I think he's nice. The guys who work for him are nice too."