Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
July 2002
We declare that North Coast Carpet Care, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #124
(707) 797-7966
(707) 336-2946

North Coast Carpet Care’s fleet of service vehicles

North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Sonoma, Marin, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and offers fiber protection for carpets, upholstery and area rugs.

North Coast Carpet Care’s IICRC (Institute of Inspection, Cleaning and Restoration Certification) Certified technicians combine state-of-the-art equipment with biodegradable cleaning products to remove all types of stains and odors, including those made by pets. “They’re expertly trained to provide outstanding floor care and maintenance,” says President Cindy Mayer. “We always guarantee quality work.” 

Company Philosophy

“We’re truly passionate about our work, and our primary motivation is to maintain our customers’ happiness. Our commitment to customer service begins with each client’s initial phone call; from there, we establish a professional relationship and communicate how much we truly value their business. It’s our goal to retain our repeat customers and continue to build our business by providing outstanding, reliable, value-driven service.”

Serving Sonoma, Marin and Napa Counties

Cleaning, Repairs & Restretching
Commercial & Residential Upholstery Cleaning
Water Damage
Pet Odor Removal & Deodorizing
Tile & Grout/Area Rugs Cleaning
Hardwood Floor Cleaning

3M ScotchGard
3M ScotchGard
Dupont-Teflon
Green Guard

Comparative Summary

Carpet and upholstery cleaning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, North Coast Carpet Care, Inc. sets itself apart by exceeding industry standards for employee certification, quality of workmanship and...

Frequently Asked Questions

Q: How soon can you get here?
A: "We have multiple vehicles, so we can usually schedule an appointment around your schedule instead of ours. We provide service seven days a week, and when it comes to water damage restoration, we’re available 24 hours a day."
Q: How long will it take for my carpet to dry?
A: "It depends on what type of carpet you have and its condition. The average carpet takes between two and six hours to dry, but sometimes it can take a full day. We’ll give you an accurate estimate before any work begins."
Q: Are your cleaning products safe for my children to be around?
A: "Absolutely. All the products we use are safe for people, pets and the environment. Also, we regularly clean places like hospitals and asthma centers, so we’re very conscientious of protecting people’s sensitivities to certain chemicals....

Industry Info

Advancements in technology have made carpet cleaning more effective than ever.
The last two decades have seen an influx of innovative developments in carpet manufacturing, particularly in the area of carpet fiber engineering. “A perfect example is Mohawk—they’re making fiber out of water bottles, and because of that, they’ve...
Findings based on statistically reliable research from 295 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 295

Diamond Certified Qualification

Based on 295 customer surveys, we declare
North Coast Carpet Care, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 124
Continuously qualified since July 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Brook S. Verified Customer Name
"I was able to get them out here pretty quickly and they did the job quickly."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

North Coast Carpet Care, Inc.
(707) 797-7966
(707) 336-2946
(415) 347-6983
(877) 312-1302
(707) 792-2534 fax
DCID7075851155
DCID7079391055
DCID7077921055
DCID4158928663
DCID8005733555

Mon – Fri: 8am – 5pm
Sat: 8am – 1pm
Other: 24/7 Flood Restoration
Weekend and Evening Appointments

Serving Sonoma, Marin and Napa Counties

Cindy Mayer, President
26
Cleaning and Restoration Certification (IICRC) Certified, Institute of Inspection
Liability Insurance, Workers' Compensation
Carpet and FabriCare Institute (CFI), Carpet and Rug Institute (CRI)
Best of the Bay Viewer's Choice Award
1988
Cleaning, Repairs & Restretching; Commercial & Residential Upholstery Cleaning; Water Damage; Pet Odor Removal & Deodorizing; Tile & Grout/Area Rugs Cleaning; Hardwood Floor Cleaning
3M ScotchGard, Dupont-Teflon, Green Guard
Commercial, Industrial, Residential

Photo & Video Gallery

Survey Responses For

North Coast Carpet Care, Inc.

North Coast Carpet Care, Inc.: Average 9 out of 10 based on 295 unique customer surveys of customer satisfaction.
Brook S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's easy to schedule with them and they do a good job."

"I was able to get them out here pretty quickly and they did the job quickly."

Charles S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They did what they said they were going to do and the price was good."

Cindy L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough and the technicians seem to have a lot of experience. They always check to make sure that I'm happy with it before they leave."

"The quality of the work, I'm really happy with them."

Cindy T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come whenever you need them and they do a great job every time. I have no bad things to say about them."

"They're always friendly and they do an amazing job every single time they're here. We love them."

Dee P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I am very satisfied with them. When I call to make an appointment, they're very cordial and they ask me who I would like to have. I've had the same person five or six times now, though I can't recall his name."

"I like the promptness, they're always here on time. I'm 83 years old and I can only move so much of my stuff for them, and they move the things that have to be moved for me."

Eleni D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them."

"Bob, he's an amazing guy and he always seems to get the job done right. I've been requesting him each time I've had my carpet cleaned within the past two years."

Janelle B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great service and a great final product. In the past, when something wasn't right in one room, I just called them and they came right out again. I've been a customer with them for five or six years."

"The quality of the work and the final product, I have white carpet and they do a really good job."

Jill C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrive on time, they are efficient, professional, and they do a good job."

"I like the quality of the work that they do. I've been very satisfied with them."

Lupe C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very professional and very efficient with what they do."

"They did a great job of cleaning the carpet and they're very detail oriented. We have been very satisfied and have been using them for a number of years."

Karen B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good at what they do and they're very prompt with returning phone calls and getting back to us."

"The customer service, they were very prompt."

Kathy J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a really good job when they get here, they're on time, and they haven't ruined anything."

"Overall, I'm very satisfied with the product and the price. I've been extremely satisfied with Shane."

Larry K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. They're on time and courteous."

"I appreciate the fact that they arrive when they say they're going to arrive."

Rachelle S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. I've recommended them to a few people."

"The quality of the work "

Michelle L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional and they do a good job."

"The price"

Pat W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"There's a guy I always ask for and I like him a lot. He's very good."

"I like their flexibility and I trust their representative."

Philip A. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're punctual and they do a good job."

"The job that they did"

Sherri V. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're dependable and conscientious. They back their service if there are any issues. I've used them several times and they are always wonderful."

"The personnel, they're very conscientious."

Tony C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did an awesome job."

"They came when they were supposed to and they did a really good job."

Cheryl F. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very consistent, good, and thorough. They do it the way they're are supposed to, and they go above and beyond what is expected."

"Most importantly is that they do a good job and are reasonably priced"

Cindy L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do thorough work and always have. They listen to my concerns, and they always show up on time."

"The quality of the service is the best that I've experienced, compared to other companies."