DIAMOND CERTIFIED COMPANY REPORT
North Coast Carpet Care, Inc.
North Coast Carpet Care, Inc. cleans upholstery, carpets, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Marin, Sonoma and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and Scotchgards carpets, upholstery and area rugs.
North Coast Carpet Care’s IICRC (Institute of Inspection, Cleaning and Restoration Certification)-certified technicians combine state-of-the-art equipment with biodegradable cleaning products to remove all types of stains and odors, including those made by pets. “They’re expertly trained to provide outstanding floor care and maintenance,” says Vice President Scott Mayer. “We always guarantee quality work.”
Company Philosophy
“We’re truly passionate about our work, and our primary motivation is to maintain our customers’ happiness. Our commitment to customer service begins with each client’s initial phone call; from there, we establish a professional relationship and communicate how much we truly value their business. It’s our goal to retain our repeat customers and continue to build our business by providing outstanding, reliable, value-driven service.”
Serving all of Sonoma and Marin counties including Healdsburg, Santa Rosa, Rohnert Park, Cotati, San Rafael, Novato, Tiburon and Mill Valley.
Cleaning, Repairs & Restretching
Commercial & Residential
Upholstery Cleaning
Pet Odor Removal & Deodorizing
Tile & Grout/Area Rugs Cleaning
Water Damage
Hardwood Floor Cleaning
3M ScotchGard
Dupont
Teflon
Comparative Summary
Carpet and upholstery cleaning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, North Coast Carpet Care, Inc. sets itself apart by exceeding industry standards for employee certification, quality of workmanship and...
Frequently Asked Questions
Q: How soon can you get here?
A: "We have multiple vehicles, so we can usually schedule an appointment around your schedule instead of ours. We provide service seven days a week, and when it comes to water damage restoration, we’re available 24 hours a day."
Q: How long will it take for my carpet to dry?
A: "It depends on what type of carpet you have and its condition. The average carpet takes between two and six hours to dry, but sometimes it can take a full day. We’ll give you an accurate estimate before any work begins."
Q: How do you clean area rugs?
A: "We use a multi-tip process to clean area rugs, combining new and old-fashioned cleaning methods. This allows us to restore rugs that have been damaged or haven’t been cleaned in a long time."
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Industry Info
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Advancements in technology have made carpet cleaning more effective than ever.
The last two decades have seen an influx of innovative developments in carpet manufacturing, particularly in the area of carpet fiber engineering. “A perfect example is Mohawk—they’re making fiber out of water bottles, and because of that, they’ve...
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Findings based on statistically reliable research from 220 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
94%
n = 220
Diamond Certified Qualification
Based on 220 customer surveys, we declare
North Coast Carpet Care, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 124
Continuously qualified since July 2002.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Steven M. Verified Customer Name
"The gentleman who did the work was very informative. He was a nice person to have in my home. He did a good job. He really knew his business."
Research conducted by American Ratings Corporation. Ratings Methodology
Company Capabilities Table
North Coast Carpet Care, Inc.
5935 Labath Avenue, Suite 4
Rohnert Park, CA 94928
Rohnert Park, CA 94928
(707) 797-7966
(707) 336-2946
(415) 347-6983
(877) 312-1302
(707) 585-1880 fax
(707) 336-2946
(415) 347-6983
(877) 312-1302
(707) 585-1880 fax
DCID7075851155
DCID7079391055
DCID7077921055
DCID4158928663
DCID8005733555
Mon - Fri: 8am - 5pm
Sat: 8am - 2pm
Other: 24/7 Flood Restoration
Weekend and Evening Appointments
Serving all of Sonoma and Marin counties including Healdsburg, Santa Rosa, Rohnert Park, Cotati, San Rafael, Novato, Tiburon and Mill Valley.
20
Institue of Inspection Cleaning and Restoration Certified (IICRC)
Liability Insurance, Worker's Compensation
Carpet and FabriCare Institute (CFI), Carpet and Rug Institute (CRI)
Scott Mayer, Vice President
2011 Best of the Bay Viewer's Choice Award
1988
Carpet, Upholstery, Tile, Grout, Hardwood Floor, Linoleum, Marble, Travertine and Granite Cleaning, Draperies, Pet Odor Removal, Carpet Repairs, Water Damage Restoration
3M ScotchGard, Dupont, Teflon
Commercial, Industrial, Residential
Survey Responses For
North Coast Carpet Care, Inc.
North Coast Carpet Care, Inc.: based on 195 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Steven M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The gentleman who did the work was very informative. He was a nice person to have in my home. He did a good job. He really knew his business."
Leslie A. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got there when they were supposed to. They were efficient, conscientious, and pleasant. There was one guy who really enjoyed his job. He said he enjoyed doing it because he liked to see the end result."
Al M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very organized, polite, and they explained everything to me. When I had a problem with some spots, they came over and took care of them right away."
Jackie W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick."
Ginny D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fellows were very nice, and they tried hard. Also, I recommended them to a friend of mine, and she was happy with them as well."
Patty D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Keith and Kevin were absolutely wonderful. They were considerate of my animals not getting out, and they did a really good job."
Sharon K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what they say they are going to do. I always request one person, Shayne. He is really terrific."
Hilda S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"How good they clean the carpet, they are great."
Thomas S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the job, the carpet was really clean after they left."
James C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very polite, courteous, and helpful. They really did a good job. They were commendable."
Francine D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He cleaned it quickly. He did everything in a very polite manner, and he did a really good job with the cleaning. He got the spots out that I couldn't get out. He did an excellent job."
Gloria V. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got my carpets pretty clean."
Linda C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed very professional, and they didn't make a mess."
Jeanne R. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were reasonably priced, and they did a great job. Their employees were friendly and knowledgeable. There was nothing weird about them. I liked their service a lot."
Ophilia B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good work."
Robert J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They don't lie."
Sharon K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job."
Bonnie T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very polite, and they did whatever I asked them to do."
James W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service and how they handle themselves, so they were great to deal with."
Nicole L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, they showed up, did a good job, they were courteous, and clean."
Cherise C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were informative, and they took the time to explain things to me."
Melissa P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The carpets came out great, and they were very friendly and nice."
Page D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their friendliness, expertise, and attention to detail."
Richard D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job for a reasonable price."
Rebecca P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are always punctual and friendly."
Lani T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The young man who has been taking care of my carpets for the past couple of years is so nice. He's very professional, friendly, and does a beautiful job on my carpets."
Anne S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They didn't try to sell me something. They were prompt, courteous, and professional."
Judy P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very accommodating, prompt, and thorough. They gave me special deals."
Elizabeth R. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came in, did the job and left. The prices were good too."
Tasmin P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up when they were supposed to, did the job, and they had a pleasant attitude."
Doreen P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was able to get an appointment when I wanted it, and the spots came out."
Robin H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the people that came out and I have good relationships with them."
Cameron H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was great. The customer service people were great. They were all pleasant, thoughtful, knowledgeable, and they got it done fast."
Jeremy H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got everything clean."
Sharon K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"If there is something specific, they come and clean it up."
Evelyn F. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought that their customer service was good, and they did a good job cleaning the carpet."
Linda B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional."
Christine M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personality."
Tom G. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time and did what they were supposed to do."
Lucille P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get the job done, and they get it done well."
Sage K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and thorough."
Linda M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The price."
Faith R. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a quality job."
Elaine T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job on the carpet."
Michael W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are flexible and thorough."
Kevin S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality and price and reliability."
Lori A. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their promptness, easy to get appointments."
Scott M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He's a nice guy."
Patricia L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They come on time, they are courteous, they are neat, they do a good thorough job."
Mary/Oak T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always get me in right away, they are always available, always on time, do a good job."
Wendy T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like everyone, like the service."
Denise D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when they said they would, their prices were fair."
Jennifer W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very friendly."
Derek O. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The crew, efficient work, no fooling around."
Bill P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know."
Nadine B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know. I usually use the Dry Chem."
Kathy T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. Friendly and trustworthy."
Stephanie V. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They cleaned up what I wanted them to."
Jack V. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service good, polite."
Debbie L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt like I could trust them in my house."
Marsha B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
April H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Really nice, thorough. They took their time."
Ellen F. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"On time, courteous and thorough."
Jenny C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt."
Ruby B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job."
Byron C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was satisfied."
Amber C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Pricing and availability."
Jenny L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very prompt, courteous and helpful, they moved the furniture."
Barbara N. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. Friendly and trustworthy."
Joanna W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were accurate and quick."
Tom C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt."
Brook M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were available and responsive."
Donna P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
Tammy Y. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Thorough work, they did a great job on the spots."
Jenny H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We were putting our house on the market, we needed someone quickly, they did it within 2 days, excellent job, very good presentation."
Valerie H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Casey, very polite, very thorough, very respectful, just got the job done, in and out."
Evelyn H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very prompt and friendly."
Steve B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very quick, very efficient, they did a great job."
Priscilla C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Just the explanation of everything they're were doing."
Mrs B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job, quickly, very polite."
Marcie K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're on time, they do what you want, estimates are always correct, they'll come back if you want them to."
Walter G. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were effective and quick."
Lynn Z. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and quality of their work."
Shelley O. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked hard to get the spots out, it looked great when they were done."
Christine J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They come pretty much right after I call them, there's no waiting, they're courteous, I've used them 5 times now."
Barbara R. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We had some really dirty carpet and they got it really clean."
Georgia C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them many times, their service, the kids were very nice."
Libby F. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They offered a $99 sale special, that was the main selling point for me, they were thorough and moved some furniture, they were polite."
Jennifer S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very professional, carpets came out beautifully, and the scotch guarding."
Susan K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The men were very professional, moved the furniture around, carpets came out really nice when they were done."
Rosemary G. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professionalism, the service, the cooperation. I've been using them for gosh 10 years now."
John B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and did a good job, however I was just about to call them again because the stains came back up."
Al M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The gentleman was very diligent and courteous, did a precision job on the carpets."
Tom M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided a good service for a good price."
Dorthy W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and timely. I felt safe with their workers. They were nice and friendly."
Margaret W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliability."
Clem C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, and I liked their knowledge about the carpets."
Claudine L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to have lived up to the expectation of cleaning the carpet, and they had a few nice employees."
Stacy S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The carpet was clean, and the people were really nice."
Jennie R. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the people and Bobby. I thought they did a great job."
Mary H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their timeliness and efficiency."
Cheryl S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice and did a prompt, clean job."
Sonja M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice and cleaned the carpets very well."
Debbie L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice, did a good job, and it was easy."
Diane B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a really good job with the odor-control ahead of time, and they explained everything in detail."
Sharon K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are on time and do a great job."
Sheila H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were reliable, and we have used them for a long time now."
Judy A. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love it when Bobby comes to clean my carpets. He is very professional and a hard worker. I always ask for him."
Judy H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Availability."
Morgan K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got there on time, and the carpet guys were very respectful and clean."
Deborah A. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, did a good job, and I felt safe."
Mary H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, reliable, and worked hard to do what I asked."
Jonathan T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality of the work, good extraction, and good quality equipment."
Sharon K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was good."
Sheila H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a decent job."
Sally C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The two young men they sent were very efficient, pleasant, and nice."
John C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very precise, on time, and they finished the work."
Ron C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the carpet clean quickly. The young man was very nice."
Toni B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They accommodated me well. They had all the products they needed for my stains."
Katherine B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They offered a good price, they were prompt, and they got the stains out."
Linda F. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they are usually on time, and they use non-toxic products, they come up clean, there are no hidden costs, if they have special offers they stick to them."
Sharon K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Shain, previously they had been too quick and there were streaks afterwards, and he's so good and he takes his time and reviews it with me, Shain's gotten out some pretty awful stains, the person who answers and schedules is great, I'm pleased with the service."
Joan E. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The personalities."
Ellen T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service."
Mary W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and polite."
Josephine S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Clean good, only 15 minutes late, very nice."
Philip Q. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get the carpets really clean. We've used them 6 to 7 years."
Jenny S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their response, on time."
Jeremiah G. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were here when they said they'd be."
Robin M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
Steve G. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job on the carpets."
Alan F. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I use them often, no problems."
Steve R. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a thorough job."
Karen S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The carpets were very clean."
Lauren S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty efficient, in and out fairly quick, did a good job."
Mark K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They cleaned my carpet. They did a good job overall."
Ellie J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job of cleaning my carpet."
Michele S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their service enough to call them back. Their prices were decent."
Patricia C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt service and pretty good work."
Paula C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick response."
Jackie B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job, and they were responsive."
Marty P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, they removed the spots, and they were very professional."
Jerred J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The gentleman who came out was very professional and did a good job."
Tracy S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are quick and responsive."
Jodi H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are reliable. They are a local company and do good work."
Christine M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Depending on the worker that comes out, nine times out of ten they do good work."
Susan D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to schedule an appointment with, and they were reasonably priced."
Alan M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick, thorough, and professional."
Kim R. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were reliable and the work was done properly."
Kathy J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work they do."
Gina P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came back when we found out that they didn't get a stain out."
Tom M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They move fast, and the prices are reasonable."
Peter M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time and did a good job."
Jim W. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty quick, and they did a solid job."
Jenny D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The carpet looked very nice afterwards."
Jonath T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Consistency of service, very reliable, I use them in my business."
Steve H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
Judy M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quick response and they do pretty decent work."
Mrs G. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Quick response."
Daniel B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"On time and did a good job."
Charles T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would."
Maxine P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional work they did."
Francie D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick and knowledgeable."
Barbara U. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Punctual."
Ken J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job."
David C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were wonderful, we even gave them a tip."
Dina H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient."
Lyn F. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice."
Norm B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bobbie and Dennis were very friendly, helpful, and hard working."
Lauren C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time, did a good job, thorough."
Rene P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nice and polite."
Julie T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked so far the appearance of the work, I wasn't here so I didn't watch them, but I looked at it when I got home."
Marla N. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick."
Liz S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were polite, seemed to understand the problems, extended themselves a bit."
Hellen N. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when they said they would, they did what they said they would do."
Robin M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast, it was fine but there were still spots left."
Ron O. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The personalities of the people, they were honest and genuine."
Georgeta V. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do a good job fairly quickly. They are very competitive with their pricing. I would call them again."
Tracy M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know."
Christine M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
Kathleen C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Price."
Charlene M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Actually they were very pleasant and they did a good job."
Dianna L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They people that came were professional, but there was a spot that didn't come out."
Gina M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The convenience of their appointments."
Pat J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know really. Some carpet was cleaned and some wasn't."
Cindy M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know."
Lillian P. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're personable."
Richard D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the fact they're always there. I've used them for 20 years."
Anne K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The men were very nice."
Paul G. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They can answer my questions."
Michael A. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were nice people."
Connie C. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Previously, we had them do a rental of ours, and it turned out really well."
Chris H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The guy who did the work was very nice."
Dolores S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were prompt and fast."
Briget M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"He came here to clean the whole house and he was done in 25-30 minutes. He said he cleaned everything, but when I checked I found areas that were bone dry. There's no way he cleaned the whole house. There were spots everywhere. Never ever again. It was poor service."
