Independently Rated Highest in Quality
F i f t e e n t h
Consecutive Year
Originally Earned:
July 2002
We declare that North Coast Carpet Care, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #124
(707) 797-7966
(707) 336-2946

North Coast Carpet Care’s fleet of service vehicles

North Coast Carpet Care, Inc. cleans carpets, upholstery, drapes, tile and grout, hardwood floors, area and Oriental rugs, and other furnishings for residential and commercial clients in Sonoma, Marin, and Napa Counties. The family-owned and operated company’s process includes pre-spotting, pre-conditioning, and moving and replacing most furniture. In addition to its regular services, it cleans automobile and RV interiors; provides water damage restoration services; repairs and restretches carpets; and offers fiber protection for carpets, upholstery and area rugs.

North Coast Carpet Care’s IICRC (Institute of Inspection, Cleaning and Restoration Certification) Certified technicians combine state-of-the-art equipment with biodegradable cleaning products to remove all types of stains and odors, including those made by pets. “They’re expertly trained to provide outstanding floor care and maintenance,” says President Cindy Mayer. “We always guarantee quality work.” 

Company Philosophy

“We’re truly passionate about our work, and our primary motivation is to maintain our customers’ happiness. Our commitment to customer service begins with each client’s initial phone call; from there, we establish a professional relationship and communicate how much we truly value their business. It’s our goal to retain our repeat customers and continue to build our business by providing outstanding, reliable, value-driven service.”

Serving Sonoma, Marin and Napa Counties

Cleaning, Repairs & Restretching
Commercial & Residential Upholstery Cleaning
Water Damage
Pet Odor Removal & Deodorizing
Tile & Grout/Area Rugs Cleaning
Hardwood Floor Cleaning

3M ScotchGard
3M ScotchGard
Dupont-Teflon
Green Guard

Comparative Summary

Carpet and upholstery cleaning companies are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, North Coast Carpet Care, Inc. sets itself apart by exceeding industry standards for employee certification, quality of workmanship and...

Frequently Asked Questions

Q: How soon can you get here?
A: "We have multiple vehicles, so we can usually schedule an appointment around your schedule instead of ours. We provide service seven days a week, and when it comes to water damage restoration, we’re available 24 hours a day."
Q: How long will it take for my carpet to dry?
A: "It depends on what type of carpet you have and its condition. The average carpet takes between two and six hours to dry, but sometimes it can take a full day. We’ll give you an accurate estimate before any work begins."
Q: Are your cleaning products safe for my children to be around?
A: "Absolutely. All the products we use are safe for people, pets and the environment. Also, we regularly clean places like hospitals and asthma centers, so we’re very conscientious of protecting people’s sensitivities to certain chemicals....

Industry Info

Advancements in technology have made carpet cleaning more effective than ever.
The last two decades have seen an influx of innovative developments in carpet manufacturing, particularly in the area of carpet fiber engineering. “A perfect example is Mohawk—they’re making fiber out of water bottles, and because of that, they’ve...
Findings based on statistically reliable research from 320 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 320

Diamond Certified Qualification

Based on 320 customer surveys, we declare
North Coast Carpet Care, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 124
Continuously qualified since July 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kelli M. Verified Customer Name
"We've been using them for 21 years, so we trust them. They are trustworthy."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

North Coast Carpet Care, Inc.
(707) 797-7966
(707) 336-2946
(415) 347-6983
(877) 312-1302
(707) 792-2534 fax
DCID7075851155
DCID7079391055
DCID7077921055
DCID4158928663
DCID8005733555

Mon – Fri: 8am – 5pm
Sat: 8am – 1pm
Other: 24/7 Flood Restoration
Weekend and Evening Appointments

Serving Sonoma, Marin and Napa Counties

Scott Mayer, President
26
Cleaning and Restoration Certification (IICRC) Certified, Institute of Inspection
Liability Insurance, Workers' Compensation
Carpet and FabriCare Institute (CFI), Carpet and Rug Institute (CRI)
Best of the Bay Viewer's Choice Award
1988
Cleaning, Repairs & Restretching; Commercial & Residential Upholstery Cleaning; Water Damage; Pet Odor Removal & Deodorizing; Tile & Grout/Area Rugs Cleaning; Hardwood Floor Cleaning
3M ScotchGard, Dupont-Teflon, Green Guard
Commercial, Industrial, Residential

Photo & Video Gallery

Survey Responses For

North Coast Carpet Care, Inc.

North Coast Carpet Care, Inc.: Average 9.1 out of 10 based on 320 unique customer surveys of customer satisfaction.
Kelli M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide a wonderful service. Their representatives, the people they send out, are very nice, friendly, and careful around your furniture. They take care with your possessions. They're conscientious."

"We've been using them for 21 years, so we trust them. They are trustworthy."

Lynn V. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable. They do a good job, and they clean up when they're done."

"They're here when they say they will be, and they do a good job overall."

Kristine H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, and they always do a good job. I use them all the time."

"I like that they're able to do the work right away."

Barbara B. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best. They are always accommodating with scheduling. They have impeccable courtesy. The employees are professional. I've been using them for 15 years. I can't say enough about them. I use them for our business offices and our home. They are the go-to company."

"They are always on time and always professional whether in your home or in the office. Everything is yes and easy. They do a great job, a great company."

Jim M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a nice job."

"The were in and out of here quickly, and they did it right."

Annette H. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're reliable, and they do an excellent job in a timely way, very good."

"I like how good my carpets look when they're done. The people who come out are always very friendly. I have my carpets cleaned every 3 months, and they do a good job."

Margaret D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do an excellent job. I use them routinely and have for several years. "

"I like their thoroughness and timeliness. They are really excellent."

Kathy J. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. You should use them."

"I like the quality of the work that Joe does. I have white carpets, and he does a beautiful job on them."

Priscilla T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very polite and do a very good job. I enjoy having them here to clean my carpets. I've been using them for years and wouldn't keep having them back if they didn't do such a great job."

"The people who come out and clean are very nice and very cooperative. They even moved furniture that I couldn't move. Overall, they do an excellent job."

Deanne D. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'm always satisfied. They do a great job and come out quickly."

"They'll come out almost on a moment's notice. It is very helpful because sometimes I have company coming over or something of that nature. They clean well, and they do it quickly. They are very polite. "

Tracy A. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best. I've always been more than satisfied with them. I love North Coast Carpet Care."

"They've gotten stains out that no one else could. They are very thorough, and everything is always perfect."

Mary A. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrive on time. They do good job."

"The price is reasonable. They show up on time. They do everything that I expect them to do."

Sherri V. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I always ask for John, and I've had him out here several times. I use them every two or three months."

"I think what I like the most is that John listens to your needs and concerns and gives good advice and good options."

Sharon K. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We rely on them, and we've gotten to know some of the people. I call them a couple times each year and have been using them for years."

"I recommend them. They come out quickly when I need them. They come during the time frame I want. They are on time, which is really important. The job they do is outstanding. My carpets are clean. "

Richard S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are timely and efficient. They do excellent work and an excellent job. They clean up after themselves. They are very good."

"First, I like the quality of their work, and second, their timeliness. Everything they've done has been perfect. "

Janis M. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. In fact, they have cleaned both my house and my son and daughter-in-law's house. I complimented each time how wonderful they were. They are very good. "

"They came out and did their job. I asked them a couple of questions, and they answered very well. One time, we had a cleaning scheduled, but had to leave quickly because my son and daughter-in-law's baby was on the way, so we weren't able to prepare for the carpet cleaning. But, they told us not to worry, and they would take care of it. They are very kind, and I've even had different technicians come out."

Brook S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's easy to schedule with them and they do a good job."

"I was able to get them out here pretty quickly and they did the job quickly."

Charles S. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They did what they said they were going to do and the price was good."

Cindy L. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough and the technicians seem to have a lot of experience. They always check to make sure that I'm happy with it before they leave."

"The quality of the work, I'm really happy with them."

Cindy T. Verified North Coast Carpet Care, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come whenever you need them and they do a great job every time. I have no bad things to say about them."

"They're always friendly and they do an amazing job every single time they're here. We love them."