Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
July 2002
We declare that North Coast Carpet Care, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #124
(707) 585-1155

A family -owned business, North Coast Carpet Care has been serving the north coast region since 1989. The company motto is “The finest in floor care maintenance providing outstanding service at an exceptional value.” North Coast uses only biodegradable products, which are safe for people, pets and the planet. Their full service deep cleaning process includes pre-spotting, pre-conditioning, moving and replacing most furniture. The state-of-the-art equipment used is clean and well maintained. All work is performed by expertly trained, certified technicians, therefore…“Quality work is always guaranteed!”

Owner Philosophy

"We are truly passionate about our work. Our main motivation is happy customers. Our commitment to customer service begins with the client’s initial phone call. We establish a professional relationship with everyone and make a point to communicate that we truly value their business. We recognize and appreciate their choice to use North Coast Carpet Care. The overwhelming majority of our customers have either used us before or have been referred to us by other satisfied clients. It’s our goal to retain those customers and continue to build the business by providing outstanding, reliable, value-driven service."

Cleaning, Repairs & Restretching
Commercial & Residential
Upholstery Cleaning
Pet Odor Removal & Deodorizing
Tile & Grout/Area Rugs Cleaning
Water Damage
Hardwood Floor Cleaning

Dupont
Teflon
3M ScotchGuard

Serving Sonoma, Marin and Napa
Findings based on statistically reliable research from 195 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 195

Diamond Certified Qualification

Based on 195 customer surveys, we declare
North Coast Carpet Care, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 124
Continuously qualified since July 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"The gentleman who did the work was very informative. He was a nice person to have in my home. He did a good job. He really knew his business."

–Steven M.

"They got there when they were supposed to. They were efficient, conscientious, and pleasant. There was one guy who really enjoyed his job. He said he enjoyed doing it because he liked to see the end result."

–Leslie A.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

North Coast Carpet Care, Inc.
(707) 585-1155
(707) 939-1055
(707) 792-1055
(415) 892-8663
(800) 573-3555
(707) 585-1880 fax

Mon - Fri: 8am - 5pm
Sat: 9am - 2pm
Other: 24/7 Flood Restoration
Weekend and Evening Appointments

Serving Sonoma, Marin and Napa
Liability Insurance, Worker's Compensation
Scott 05er, Vice President