Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
December 2013
We declare that Mt. Tam Optometric Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2102
(415) 843-1986
1604 Sir Francis Drake Boulevard
San Anselmo, CA 94960
Dr. Lassa Frank, Owner

Mt. Tam Optometric Center provides a wide range of eye care services for all types of patients (including children) at its San Anselmo facility. In addition to performing comprehensive eye exams and fitting patients with contact lenses and eyeglasses, the practice has the in-house capabilities to evaluate, monitor and treat eye diseases; co-manage patients’ LASIK surgeries; provide neural training that’s designed to improve vision; and more. 

Dr. Lassa Frank says Mt. Tam Optometric Center’s dedication to staying on the cutting edge of the eye care industry has been an important aspect of its success. “Having the right equipment and training is absolutely crucial for providing the best optical solutions. We pride ourselves on being very forthright and informative with our patients so they can make the best decisions for their medical and vision needs.” 

Mt. Tam Optometric Center is known for its sizeable collection of eyewear products, including ChromaGen lenses (which are designed to treat color blindness and dyslexia), a variety of designer frame lines and the latest in Zeiss personalized precision lenses. “Having so many products in our eyewear boutique makes it easier to determine which options will best fit each patient’s needs,” says Dr. Frank. “Ultimately, we want to help our patients find the perfect frames and lenses to fit their visual needs, style, and budget.” 

Company Philosophy

“Our number one goal is to make sure our patients are happy and comfortable, and we’re able to accomplish that by combining state-of-the-art equipment with a personable approach to the eye care process. When our patients are happy, we’re happy, and that shows through in our work.” 

Serving Southern Marin County including San Rafael, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Fairfax, Ross and Sausalito.

Dry Eyes
Contact Lenses
Pediatric Optometry
Co-Management of LASIK and Cataract Surgeries

Alcon
Bausch & Lomb
ChromaGen
CooperVision
J.F. Rey
Maui Jim
Morel
Vistakon
Zerog

Comparative Summary

Maintaining patient satisfaction is a crucial aspect of any eye care practice, but it’s even more important for optometrists that have earned the prestigious Diamond Certified award. For Mt. Tam Optometric Center, the key to achieving and maintaining high levels of patient satisfaction is simple: provide a complete range of eye care services in a friendly, comfortable atmosphere. “We...

Frequently Asked Questions

Q: Do you offer emergency eye care?
A: "Yes, we’re on call 24/7 for emergencies. If you have a medical emergency when our office is closed, you can call our answering service and leave a message, and we’ll get back to you as quickly as possible. "
Q: Will you accept my insurance?
A: "We’re on almost every medical PPO plan and all the major well vision insurance programs, including VPS and I-MED. Call us before you come in and we can determine if our services will be covered by your insurance plan. "
Q: What are my visual needs?
A: "That depends on your lifestyle. A person who looks at a computer for 10 hours a day will have different visual needs than a person who works outside all day. We’re very familiar with the wide spectrum of visual needs, and we’re c...

Industry Info

Be proactive if you suspect you have a vision-related reading disorder.
When it comes to vision-related reading disorders such as color blindness, reversal of letters and words, blurred or double vision, floating words, comprehension problems, and dyslexia, people of all ages can be affected. Fortunately, technological...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Mt. Tam Optometric Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 2102
Continuously qualified since December 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Janet E. Verified Customer Name
"I like Dr. Frank."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Mt. Tam Optometric Center
1604 Sir Francis Drake Boulevard
San Anselmo, CA 94960
(415) 843-1986
DCIC4154538906

Tue, Fri: 8am – 4pm
Wed: 9am – 6pm
Thu: 9am – 5pm
Sat: 9am – 1pm

Serving Southern Marin County including San Rafael, Mill Valley, San Anselmo, Larkspur, Corte Madera, Tiburon, Fairfax, Ross and Sausalito.

Ozy, Manager
31
6
8464, 4128
Liability Insurance, Workers' Compensation
American Optometric Association (AOA), California Optometric Association (COA), Optometric Glaucoma Society, Optometric Retina Society (ORS)
1993
Dry Eyes, Contact Lenses, Pediatric Optometry, Co-Management of LASIK and Cataract Surgeries
Alcon, Bausch & Lomb, ChromaGen, CooperVision, J.F. Rey, Maui Jim, Morel, Vistakon, Zerog
1,000
All
Manufacturers’ Warranties on Products
CareCredit
Marin Optometrist

Photo & Video Gallery

Survey Responses For

Mt. Tam Optometric Center

Mt. Tam Optometric Center: Average 9.1 out of 10 based on 175 unique customer surveys of customer satisfaction.
Janet E. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough and professional."

"I like Dr. Frank."

Ashley R. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They do a good job. I like my doctor. They use super up-to-date machines to do eye testing and whatnot."

"It was easy, and I didn't have to wait. I felt like I was well taken care of."

Harold H. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them."

"They seem very up to date. They make sure you're happy before you leave."

Michael F. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They went above and beyond. The doctor was extremely giving of his time, and he was very helpful."

"I liked Dr. Lassa and how helpful he was. The staff is nice too. "

Bonnie P. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd say that Dr. Frank is really great for the hard-to-fit contact lens wearer. His staff is excellent, especially with helping you choose what to get as far as glasses and frames."

"I definitely like Dr. Frank."

Lori L. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Lassa is a good optometrist. I get good care."

"It is conveniently located for me. They give good service. "

Christine M. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very skilled and very thorough. They are conscientious in their work."

"I liked everything about them. My experience there was very good."

Debra O. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, knowledgeable, and friendly. When you make an appointment, you're seen promptly when you get there. I loved it. I've been going there for several years. It's a pleasant experience."

"I trust their knowledge. They offer me tea or water. The staff is friendly and knowledgeable about what their job is. I'm perfectly happy."

Bethanne E. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very resourceful and professional. I have recommended them."

"I like their service. They are always on time, never running late. They pay you great respect. It's good that they're open on Saturday. I'm very happy."

John D. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's a very good doctor. He is very giving and helps a lot of people. I recommend him. I've been going to him for a few years. He's very professional. "

"He is a very good doctor. His has a beautiful office. He has everything that you need at his office. He has all of the new equipment to check your eyes. That's what I like about it."

Douglas H. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Don't hesitate to utilize their services."

"They serve good coffee."

Jeanne R. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They utilize the most current equipment that's available for checking on your eyes. They have a great facility, and I'd say that the doctors are really knowledgeable."

"I like the overall feel of the office. The staff is nice. Everyone is pretty welcoming, so it feels comfortable when you go in there."

Wendy S. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dr. Frank is very thorough and has excellent facilities to do a thorough examination."

"Dr. Frank is very personable and he does a thorough examination. He provides good alternatives."

Alice M. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go there for your eyes."

"Overall, it is a very good operation with high quality and professional care."

Arin W. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, fun, easy to work with, up to date with their technology, and thorough."

"Dr. Lassa is very funny. They answer my questions quickly if I ever have any."

Beth H. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. I didn't have to wait long and they were very thorough."

"I just felt like they were thorough and they knew what they were talking about."

Carol M. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dr. Frank is really good and the staff is really nice and really helpful."

"I like the frames that they have as I wear glasses. I like their d"

Chandler H. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a good selection of lenses and frames. "

"They seem to be very thorough and the prices are great."

Elizabeth G. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dr. Frank is a good listener and he is very thorough. If I had any questions or concerns, he addressed all of them."

"It is close and convenient to where I live and he sees children as well."

George Z. Verified Mt. Tam Optometric Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dr. Frank has everything he needs tool-wise but watch out because it will cost a lot of money. They are very thorough though. Dr. Frank is the man."

"I have great confidence in Dr. Frank's procedures and thoroughness. Also he's always on time with my appointments. I never have to sit there waiting for a half hour to see him."