Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
October 2008
We declare that Moovers Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1424
(925) 456-4985
(510) 621-3944

Moovers Inc. can relocate clients anywhere in the continental United States.

Moovers Inc. provides a wide range of services: moving, packing, crating, and long- and short-term storage for residential and commercial clients throughout California and beyond. The company specializes in worldwide home, office and corporate relocations, and it prides itself on the professional “white glove” handling of pianos, antiques, and fine collectibles.

President Matthew Hassenstab credits much of Moovers Inc.’s success to its ability to offer personalized service from beginning to end. “This alleviates stress for our clients and provides a seamless relocation process,” he says. “Our highly experienced drivers, crew members and sales team allow us to control the quality of service for every moving project from start to finish.”

Moovers Inc. offers “Not-To-Exceed” estimates for both local and interstate moves—if the weight of a customer’s shipment is more than the written estimate, they pay the initial amount quoted, but if the weight is less than the written estimate, they pay the lesser amount. The company’s website, www.mooversinc.com, also features an extensive moving checklist with professional packing tips.

Company Philosophy

“Our friendly and knowledgeable employees are the cornerstone of our success. They are highly trained in proper moving techniques and efficient equipment use, but they also fully understand and adhere to our ‘the customer is always right’ mentality. The substantial amount of repeat customers and professional recommendations we’ve received are a direct result of this approach.”

Serving All of California and the Continental U.S.

Residential, Office & Industrial Moving
Packing & Crating
Local & Long Distance

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Moovers Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take the same focused, detail-oriented approach on every job, regardless of its size. “Our goal is to...

Frequently Asked Questions

Q: How do you charge for your services?
A: "For local moves, we charge by the hour. For long distance moves, we charge based on weight and distance. When it comes to packing, we charge per box packed for both local and long distance moves. The price per pox includes all the materials...
Q: Will there be any hidden fees?
A: "We’re always upfront with the cost of each move and disclose any additional charges in advance. Extra services like special packing or shuttle service for areas that are difficult to access are provided in writing prior to the move....
Q: How long will it take for my belongings to arrive if I’m moving out of state?
A: "As a general rule, we tell our customers to expect a window of 14 to 18 days between pick-up and delivery, depending on the time of year. During the slow season (between winter and spring), we drop that window down to 14 days, and that can b...

Industry Info

When planning a move, it’s important to understand the difference between valuation protection and insurance.
Some homeowners mistakenly think valuation protection is synonymous with insurance and assume their moving companies are responsible for reimbursing the full value of lost or damaged items. In the moving industry, “valuation” and “...
Findings based on statistically reliable research from 201 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 201

Diamond Certified Qualification

Based on 201 customer surveys, we declare
Moovers Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1424
Continuously qualified since October 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ally T. Verified Customer Name
"I think they are very professional."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Moovers Inc.
(925) 456-4985
(510) 621-3944
(408) 372-7936
(707) 336-2965
(877) 312-3506
DCID8888586668

Mon – Fri: 8am – 5pm

Serving All of California and the Continental U.S.

Matthew Hassenstab, President
17
52
American Moving & Storage Association (AMSA) Certified ProMover
MTR-0190167
Liability Insurance, Workers' Compensation
Better Business Bureau, California Moving & Storage Association (CMSA), California Trucking Association (CTA)
Angie's List Honor Roll Award (2009)
2003
Residential, Office & Industrial Moving; Packing & Crating; Local & Long Distance
1,400
Commercial, Residential
Valuation Coverage
Contra Costa Movers

Photo & Video Gallery

Survey Responses For

Moovers Inc.

Moovers Inc.: Average 8.8 out of 10 based on 201 unique customer surveys of customer satisfaction.
Ally T. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional, prompt, and they went above and beyond the job."

"I think they are very professional."

Debbie W. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You've got to hire these guys. They get the job done, they are hard workers, and they are time-conscientious."

"They are awesome. I have used them for 5 or 6 moves. They never let me down. They stand behind their products and services."

Elizabeth K. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very conscientious, punctual, easy to communicate with, and friendly."

"They were careful."

Ellen P. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a great choice, and I would recommend them."

"Prompt response"

Gene R. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them twice, once for a corporate move and once with my family. They get it done quickly. They don't mess around. They take good care of your stuff."

"They know what they are doing."

Elizabeth S. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They handled my furniture with care. They moved me in a timely manner."

"Moving is already a headache. I am single parent. They made it easy for me."

Jeannette W. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonably priced and on time. They do a good job."

"They are quick and efficient."

Jo D. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they were asked to do. They delivered what was supposed to be delivered. I was happy."

"They came and did what they needed to do without a lot of questions. They already knew what we needed them to do."

Judith G. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. They were professional and nothing got broken."

"They were very professional, and they did a great job."

Tracy L. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them several times."

"The price and reliability"

Lisa H. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very quick and efficient. They take good care of your belongings."

"The quickness and efficiency"

Sam O. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient, and they work hard. They get the job done quickly."

"Their extra effort to please the customer"

Suzanne O. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, responsive, flexible, and willing to work with clients. They are a great team of people with great personalities. They were wonderful to work with."

"The responsiveness and willingness to work with the client, the crew had great personalities and were friendly and helpful."

Albert L. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were excellent."

"The attention to the customer and the overall smoothness of the move. It was pretty seamless. There was a little delay at the end point and they called me ahead of time and let me know. I really appreciated the heads-up."

Carrie L. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job for me."

"They were well organized, had good documentation, and they were accommodating when unforeseeable things arose."

Chris M. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They moved me. They moved everything in a day."

Edward L. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Efficient and on time"

"I would give them a '12'. They were efficient and on time."

Linda E. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were timely, careful, and very nice people. They took care of everything. I didn't have to do anything."

"That I didn't have to do anything"

Mark F. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable, they come when they say they will, and they are really good about following directions about labeling boxes."

"That the price was good, and I was so comfortable with having them back all of my stuff. They were honest."

Mary S. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are trustworthy and professional"

"They were really friendly and helpful. When I had questions about packing, I could call the office anytime and they answered all of my questions. I have recommended them to a friend."