Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
October 2008
We declare that Moovers Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1424
(925) 456-4985
(510) 621-3944

Moovers Inc. can relocate clients anywhere in the continental United States.

Moovers Inc. provides a wide range of services: moving, packing, crating, and long- and short-term storage for residential and commercial clients throughout California and beyond. The company specializes in worldwide home, office and corporate relocations, and it prides itself on the professional “white glove” handling of pianos, antiques, and fine collectibles.

President Matthew Hassenstab credits much of Moovers Inc.’s success to its ability to offer personalized service from beginning to end. “This alleviates stress for our clients and provides a seamless relocation process,” he says. “Our highly experienced drivers, crew members and sales team allow us to control the quality of service for every moving project from start to finish.”

Moovers Inc. offers “Not-To-Exceed” estimates for both local and interstate moves—if the weight of a customer’s shipment is more than the written estimate, they pay the initial amount quoted, but if the weight is less than the written estimate, they pay the lesser amount. The company’s website, www.mooversinc.com, also features an extensive moving checklist with professional packing tips.

Company Philosophy

“Our friendly and knowledgeable employees are the cornerstone of our success. They are highly trained in proper moving techniques and efficient equipment use, but they also fully understand and adhere to our ‘the customer is always right’ mentality. The substantial amount of repeat customers and professional recommendations we’ve received are a direct result of this approach.”

Serving All of California and the Continental U.S.

Residential, Office & Industrial Moving
Packing & Crating
Local & Long Distance

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for moving companies that have earned the prestigious Diamond Certified award. For Moovers Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take the same focused, detail-oriented approach on every job, regardless of its size. “Our goal is to...

Frequently Asked Questions

Q: How do you charge for your services?
A: "For local moves, we charge by the hour. For long distance moves, we charge based on weight and distance. When it comes to packing, we charge per box packed for both local and long distance moves. The price per pox includes all the materials...
Q: Will there be any hidden fees?
A: "We’re always upfront with the cost of each move and disclose any additional charges in advance. Extra services like special packing or shuttle service for areas that are difficult to access are provided in writing prior to the move....
Q: How long will it take for my belongings to arrive if I’m moving out of state?
A: "As a general rule, we tell our customers to expect a window of 14 to 18 days between pick-up and delivery, depending on the time of year. During the slow season (between winter and spring), we drop that window down to 14 days, and that can b...

Industry Info

When planning a move, it’s important to understand the difference between valuation protection and insurance.
Some homeowners mistakenly think valuation protection is synonymous with insurance and assume their moving companies are responsible for reimbursing the full value of lost or damaged items. In the moving industry, “valuation” and “...
Findings based on statistically reliable research from 201 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 201

Diamond Certified Qualification

Based on 201 customer surveys, we declare
Moovers Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1424
Continuously qualified since October 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Bruce T. Verified Customer Name
"They were polite, they seemed to know what they were doing, we got our furniture moved with no scratches, they were great and very helpful. I think they were excellent."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Moovers Inc.
(925) 456-4985
(510) 621-3944
(408) 372-7936
(707) 336-2965
(877) 312-3506
DCID8888586668

Mon – Fri: 8am – 5pm

Serving All of California and the Continental U.S.

Matthew Hassenstab, President
17
52
American Moving & Storage Association (AMSA) Certified ProMover
MTR-0190167
Liability Insurance, Workers' Compensation
Better Business Bureau, California Moving & Storage Association (CMSA), California Trucking Association (CTA)
Angie's List Honor Roll Award (2009)
2003
Residential, Office & Industrial Moving; Packing & Crating; Local & Long Distance
1,400
Commercial, Residential
Valuation Coverage
Contra Costa Movers

Photo & Video Gallery

Survey Responses For

Moovers Inc.

Moovers Inc.: Average 8.7 out of 10 based on 226 unique customer surveys of customer satisfaction.
Bruce T. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great. Use them, definitely."

"They were polite, they seemed to know what they were doing, we got our furniture moved with no scratches, they were great and very helpful. I think they were excellent."

Dolores F. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They should use Moovers, Inc."

"They were fantastic. I liked that the movers, the two gentlemen who came to move me, were really hard workers. They were really fast at loading my stuff and they were really complimentary to me that I was ready for them and that it wasn't a big deal to move me. Moving felt like a really big deal to me, the fact they were super careful with my stuff and made it feel like they got me meant a lot to me. They emailed me a document and it had tips for being ready for my move, I used the tips, it went perfect, and I was really glad."

Deane S. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was the easiest way to move."

"They were on-time and did what they said they were going to do."

Julia V. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly and professional. They did a great job."

"They were really very friendly."

George H. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them and thought they were very helpful."

"My situation was a little fluid and they took it all in stride and got what I needed done and got it where I needed to go. They were quite helpful and everything was perfect."

Debbie W. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were wonderful. The guys who came to help were spot on and so helpful, funny, and they even put my bed together which I thought was wonderful."

"I bought my first house, so this was all new to me, they were so helpful and I thought it was great. I didn't have to damage my relationship with my family by forcing them to move me so it was a great option. I would never move again without having a service like that and I would totally recommend them to anyone that is moving. The guys, I can't think of their names because it has been so long, they were so helpful and just wonderful, really good-humored, they jumped in, and they were perfect."

Amanda L. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were most satisfied with our movers."

"The workers did way more than we expected them to do. We would use them again because of the two guys we worked with that day."

Wendy T. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The guys that moved us were very nice guys and very careful."

"They were reliable and on time."

Terry S. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They worked so hard and they did a great job. They made the day go easy for us."

"They were so positive and they worked so hard. They were really efficient."

Chris G. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would use them every time. The guys are as nice as can be and very careful. They did a lot of stuff for me when we moved out of my mother's house in Alameda. They were awesome."

"They are awesome. They helped us a lot."

Ally T. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Professional, prompt, and they went above and beyond the job."

"I think they are very professional."

Debbie W. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You've got to hire these guys. They get the job done, they are hard workers, and they are time-conscientious."

"They are awesome. I have used them for 5 or 6 moves. They never let me down. They stand behind their products and services."

Elizabeth K. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very conscientious, punctual, easy to communicate with, and friendly."

"They were careful."

Ellen P. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a great choice, and I would recommend them."

"Prompt response"

Gene R. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them twice, once for a corporate move and once with my family. They get it done quickly. They don't mess around. They take good care of your stuff."

"They know what they are doing."

Elizabeth S. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They handled my furniture with care. They moved me in a timely manner."

"Moving is already a headache. I am single parent. They made it easy for me."

Jeannette W. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonably priced and on time. They do a good job."

"They are quick and efficient."

Jo D. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they were asked to do. They delivered what was supposed to be delivered. I was happy."

"They came and did what they needed to do without a lot of questions. They already knew what we needed them to do."

Judith G. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. They were professional and nothing got broken."

"They were very professional, and they did a great job."

Tracy L. Verified Moovers Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them several times."

"The price and reliability"