Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
June 2013
We declare that Moore Solar / Heating / Cooling HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2028
(707) 219-8283

Jon Diamond (L) and Curtis Moore are owners of Moore Solar / Heating / Cooling.

Moore Solar / Heating / Cooling is a full-service residential heating, air conditioning and solar company that serves all of Sonoma, Marin, and Napa Counties. In addition to its comprehensive HVAC and solar services, the company has the in-house capabilities to replace and clean ductwork, install earthquake safety valves, and much more.

Owners Curtis Moore and Jon Diamond credit much of Moore Solar / Heating / Cooling’s success to its personal touch and ability to think outside the box. “At the end of the day, what separates us is the fact that we do what we say we’re going to do and never charge add-ons or extras,” says Mr. Diamond. “We’re the company to call if a homeowner wants true craftsmanship installation—our technicians are skilled at coming up with solutions for even the most complicated installations.”

Moore Solar / Heating / Cooling implements a variety of Green business practices that are designed to protect the environment, including using ozone-friendly refrigerant and properly recycling all used HVAC equipment. “Any time we install a heating or cooling system, we take the time to ensure it’s the correct size for the home, which increases the overall comfort and minimizes the necessary natural resources that the system uses to operate,” adds Mr. Diamond. “That way, we can create a comfortable living space while minimizing our impact on the environment.” 

Company Philosophy

“We do everything we say we’re going to do, exactly the way we’ve promised, and that’s reflected in our mission: ‘100% Right…or 100% Free.’ We approach  every job with character, honor, and integrity, and we always treat our customers and their homes with respect. Our goal is to complete every job on time and to the client’s exact specifications.”

Serving Napa, Sonoma and Marin Counties

Heating and Cooling System
Repair and Installation
Heat Pumps
Indoor Air Purification Systems
Duct Repair and Replacement
Duct Cleaning
Solar

All Brands of HVAC Equipment

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for HVAC companies that have earned the prestigious Diamond Certified award. For Moore Solar / Heating / Cooling, the key to achieving and maintaining high levels of customer satisfaction is simple: approach every job with integrity and give customers the best value for their money. “We...

Frequently Asked Questions

Q: How much will my new HVAC system cost?
A: "It depends on the system, but we’ll give you a free estimate that includes a complete load calculation of your house, which will tell you how much a properly sized piece of equipment will cost. We’ll also give you information and...
Q: How long will it take to repair my HVAC system?
A: "It depends on the type of repair that’s needed, but most service calls take between an hour and two hours to complete. Regardless of whether your system needs maintenance or repairs, we take the time to look at everything so we can ide...
Q: How soon can you get here?
A: "We can typically come out for estimates or repairs within 24 hours of your initial call, but that depends on the time of year, our schedule and the nature of your problem. "

Industry Info

Take simple steps to make your heating or cooling system more efficient and environmentally-friendly.
Up to 33 percent of all energy costs in the United States come from indoor heating and cooling. Being comfortable inside is important for many people, but in order to save money and wasted energy, it’s also important to take steps to make your...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Moore Solar / Heating / Cooling
has passed all rating steps and has earned
The Diamond Certified Award
No. 2028
Continuously qualified since June 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Aleda C. Verified Customer Name
"They were very careful."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Moore Solar / Heating / Cooling
(707) 219-8283
DCID7073960960

Office: Mon – Fri: 8am – 6pm
Service: 24/7

Serving Napa, Sonoma and Marin Counties

Curtis Moore & Jon Diamond, Owners
11
13
Certified Heat Exchanger Expert, EPA Certified Technician, NATE Certified Technician
971852
Liability Insurance, Workers' Compensation
Better Business Bureau
2009
Heating and Cooling System, Repair and Installation, Heat Pumps, Indoor Air Purification Systems, Duct Repair and Replacement, Duct Cleaning, Solar
All Brands of HVAC Equipment
3,000
Commercial, Residential
"100% Right...or 100% Free" Proposed Price Guarantee, Unconditional 1-Year Money-Back Guarantee, 10-Year Total Parts & Labor for Most Installations
Up to 60 Months Zero Interest, PACE Financing

Photo & Video Gallery

Survey Responses For

Moore Solar / Heating / Cooling

Moore Solar / Heating / Cooling: Average 9.2 out of 10 based on 175 unique customer surveys of customer satisfaction.
Aleda C. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very good company"

"They were very careful."

Evette M. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were helpful with the installation."

"They were fine."

Rose G. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dependable, reliable and honest"

"They were very honest and it was a great experience. It was above board and no secrets."

William W. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really great."

"Their promptness"

Don S. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had no concerns."

"Their honesty "

Colman S. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were very knowledgeable and answered all my questions. They were helpful, friendly and reasonable. I advise people to research their Web site because it does help."

"Quality, no concerns at all"

Harvey S. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I guess their professionalism. "

"The response was great and just the finance options that they presented to me."

Jim R. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them they did a wonderful job."

"It is hard to say, they were prompt, efficient and clean. It was fine, there wasn't anything for us to do or clean up after they had left. The workers did not take up much time as well."

Ed E. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you want air conditioning, call Moore."

"When you're at a bar and you're trying to get a girl to come home with you and she says, let's go to my place, you don't ask questions, you say let's go. She might change her mind if you keep going with the questions."

David J. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought Moore was professional, courteous and knowledgeable. They were great. I rated them a “10”."

"Their knowledge and the fact that they were quick and able to do the job"

Ellen D. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I though they were thorough and had everything scheduled carefully. They were very oriented toward customer service."

"The whole experience was pleasant."

Virginia S. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Nothing"

"I don't know."

Anita T. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they did a good job."

"I thought they were really professional, the women at the office who set everything up were great, and the people they sent out were good. I was all around happy with the work. I thought they did a fine job."

Cecelia R. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Check out a bunch of people before you choose one."

"The guys who came out were very nice. They put an air conditioner and a heating unit in and it works, so it's all good."

Don S. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They seem professional."

Eileen B. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem very professional, and the system is working fine."

"I have no idea. They put in a system to heat my house. They had nice uniforms, which I thought that was silly, but they seemed willing to help if I needed it."

Patricia N. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were a wonderful group to deal with. They were helpful, and I couldn't say enough about the boys who came out. "

"How helpful they were, they were very good. "

Janet Z. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they're responsive and professional"

"They solved my problem with my heater."

Judy P. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what I wanted them to do, and they did a great job. It was kind of a tough situation, and they worked around it."

"They were in and out, no muss, no fuss."

Jill O. Verified Moore Solar / Heating / Cooling Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they worked with and listened to their customers, I'm very chemically sensitive and I was very concerned about the use of glues, which they didn't use during the installation, and I was concerned about the gas the system put off. We all thought it would be okay, but it turned out not to be okay, and without charging me, they came back and put in an air scrubber."

"Their service is excellent. When they did the estimate, they saw the old heater was cracked, they showed me the crack, and expressed how serious of a fire hazard it was, explaining I couldn't even use that furnace again. The first company I called for an estimate didn't even notice, and it was very obvious once they showed me. I was really surprised the first company didn't mention it. I appreciated that they put my safety first."