Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
September 2008
We declare that M&M Builders HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1418
(408) 315-5388
932 Willow Glen Way
San Jose, CA 95125
M&M Builders recently installed this custom-built arbor in a client’s backyard.

M&M Builders’ number one goal is to design, create and build outstanding Trex, redwood or Ipe decks, along with beautiful arbors and backyard living spaces. “I take great care to listen and focus on needs, details, and challenges on every project,” says owner Mark von Dohren. “Then, I mix those with correct proportion, balance, form and color to create an original design. My team and I then transform the design into reality using the best materials and craftsmen available to achieve building excellence. My personal commitment to my customers is to exceed all their expectations.”

Equally passionate about giving back to its community, M&M Builders has donated $60,000 to local and global causes. To see more than 400 pictures of the company’s work, Mr. von Dohren invites potential customers to visit www.deckandarbor.com. M&M Builders serves Los Altos, Palo Alto, Los Gatos, Saratoga, Mountain View and Almaden Valley, as well as all of Santa Clara County and most of San Mateo County.

Company Philosophy

“Customer service is my number one priority, from promptly returning phone calls to the quality of my work to finishing up every last detail—it all matters to me because I truly care about my customers.”

Serving San Mateo and Santa Clara counties including Redwood City, South San Francisco, Daly City, San Jose, Sunnyvale and Mountain View.

Design and Build
Redwood and Ipe Wood Decks
Trex and TimberTech Synthetic Decks
Arbors, Trellises and Patio Overhangs
Retaining Walls
Exterior Carpentry

Azek
Azek
TimberTech
TimberTech
Trex
Trex

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for deck and patio contractors that have earned the prestigious Diamond Certified award. For M&M Builders, the key to achieving and maintaining high levels of customer satisfaction is taking a personal approach to every project and working closely with clients to ensure their expectations...

Frequently Asked Questions

Q: What kind of wood do you use and where you do you get it from?
A: "We primarily build decks with redwood and Ipe, which is a dense tropical wood. Deck framing has to be straight, not warped, which is why we only use high grade, pressure-treated, rot-resistant wood. We’ll go to the lumber yard, ask them to s...
Q: Do you build decks with products other than wood?
A: "Yes, we also build decks out of composite and plastic materials, which are made to resemble the grain and texture of wood. These styles of decking are ideal for homeowners who don’t want to deal with maintenance. You have to re-stain a wood...
Q: What should I do to extend the life of my wood deck?
A: "If you want the wood to consistently look new, apply an oil-based sealer to protect the deck from the sun. If it’s a redwood deck, you should reseal it every two years to maintain its efficiency."

Map

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Industry Info

Resealing your redwood deck is crucial for maintaining its efficiency.
When it comes to building outdoor decks, redwood is the most commonly used type of wood because of its beauty, strength and durability. However, redwood doesn’t maintain these characteristics on its own—in order to preserve its integrity, you have...
Findings based on statistically reliable research from 91 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 91

Diamond Certified Qualification

Based on 91 customer surveys, we declare
M&M Builders
has passed all rating steps and has earned
The Diamond Certified Award
No. 1418
Continuously qualified since September 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

G.L.P.L. Verified Customer Name
"Their staff"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

M&M Builders
932 Willow Glen Way
San Jose, CA 95125
(408) 315-5388
(408) 297-7787 fax

Mon – Fri: 8am – 5pm

Serving San Mateo and Santa Clara counties including Redwood City, South San Francisco, Daly City, San Jose, Sunnyvale and Mountain View.

Mark von Dohren, Owner
37
6
TimberTech Certified, Trex Certified
450459
Liability Insurance, Workers' Compensation
Association of Professional Landscape Designers (APLD), Better Business Bureau, California Landscape Contractors Association (CLCA)
1984
Design and Build, Redwood and Ipe Wood Decks, Trex and TimberTech Synthetic Decks, Arbors, Trellises and Patio Overhangs, Retaining Walls, Exterior Carpentry
Azek, TimberTech, Trex
25
Residential

Photo & Video Gallery

Survey Responses For

M&M Builders

M&M Builders: Average 9.7 out of 10 based on 91 unique customer surveys of customer satisfaction.
G.L.P.L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work, and they're easy to work with."

"Their staff"

N.B.L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You are not going to find anyone better."

"The balance of high degree of expertise and fairness with pricing"

Alan K. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Quality work"

"Attention to detail"

Jackson P. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really thorough, and we can depend on what they are saying. It's always a job well done."

"Their thoroughness and that they explain what they are doing, I was very happy."

Doug R. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have very good attention to detail. They listen to what the customer wants. They use very high quality wood."

"Their professionalism"

Gil L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good to work with, they communicate well, they keep you up-to-date, and their work is extremely professional. I got exactly what I wanted."

"The quality of their work, it was all very good."

Greg M. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest and transparent. They are great listeners and provide great quality work."

"To be honest, the entire project was great from the design ideas to the quality. I really enjoyed the whole process. He was one of the few contractors that was perfect."

Jack W. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very committed to quality. He is very easy to work with."

"I just have a great sense of pride when I am able to enjoy the work that he did for me. It is high quality, and I really feel that they are extremely collaborative and easy to work with. I would definitely use them again. I got the greatest satisfaction working with Mark and his team."

Julie R. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I loved the personalized service. Mark, the owner, was very hands-on with the project. The quality of the work was worth the wait."

"The personal connection with Mark was great. He checked in every day."

Mary B. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality is very good, and they listen to you about what you want. They don't try to push anything on you."

"The quality"

Randy B. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are very accurate in their estimates. They completed the project on time and on budget. Their quality is awesome."

"Their willingness to take in our ideas and work with us"

Rita L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they said they were going to do. The staff and workers were very respectful of my property. They were very professional and courteous. They were dealing with my patio. I felt very comfortable and safe."

"They delivered on all of my expectations. There were no issues whatsoever. I never had to call and complain about anything. "

Sean O. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Mark, the owner, is a really honest and fair guy. He's honest with his estimates. The whole crew is a great group of guys."

"I liked the fact that they showed up on time, and they did the job within the amount of time they said they were going to. They were also super clean. "

Wayne B. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Mark inspires confidence."

"We took a couple of bids for our deck, and he was the only one that came in, listened to the plans, and made some suggestions to make it better. All of the other guys weren't nearly as personable."

Bruce D. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a pretty good experience with M&M Builders. They do top-notch work."

"The crew is very nice and trustworthy. "

Grace O. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have excellent workmanship, a competitive price, and very personable workers. Mark, the owner, is very personable as well."

"The quality of their work, it was a fantastic experience. Things went smoothly. The guys were wonderful. They got done when they said they would get done."

Frank M. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide top notch craftsmanship, and they are very professional. They have good communication and prompt responses."

"Their craftsmanship and their getting everything done on time, it wasn't cheap, but it was a pretty good experience. "

Girvin P. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and do good, high quality work."

"I like their ability to do the job the way it is supposed to be done."

Jeff S. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're awesome."

"Timely, price-conscious, and high quality work"

Quel C. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They have a good price, they know what they're doing, and they get the job done."

"I like that they have a competitive price."