M&M Builders

M&M Builders: Average 9.7 out of 10 based on 51 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

C. L. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There are so many different things, good quality of work. Mark is a quality person. He does what he says he will do. If something needs to be reworked, he will do it. He takes excellent care of his customers."

Andy H. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owner, Mark, was very communicative, very through, and very careful to make sure we agreed before doing anything. The quality was very high. He did what he was supposed to do. He was open to suggestions and considered things from our perspective. They were very polite, courteous, and a pleasure to have around."

Marilyn L. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Basically, they provided good guidance while incorporating our ideas. They were a lot of fun to work with, upbeat, and happy. I had a lot of work done by a lot of people, but they were by far the best. The contrast was pretty large."

Carter H. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional in their interactions with us, from Mark and the main contractor all the way down to the laborers. Everything was done very professionally. They were also very courteous to the neighbors. They never left any trash or building materials on the street. They cleaned up every night."

Sally T. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was so cooperative. He did the job for the price he quoted and came up with some good ideas along the way. He was very good to work with."

Sarita S. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would give him a '15'. He's very professional. He makes you feel comfortable that he is the tops in his field. Besides the quality of the work, which was beautiful, I have confidence in him. He also has good people working for him."

George H. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was on time, on budget, conscientious and responsive. He was not overpriced."

Jean C. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very conscientious. He came by daily to supervise. He was very pleasant and he did everything to code, no cutting corners. The two workers he sent were very efficient and amiable about explaining to me what they were doing. We chose him because he was Diamond Certified."

Susan W. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The owner, Mark, was very friendly, honest, and upfront. He had a great plan for our deck. The people who work for him were fabulous. The design and the job were excellent."

Lois N. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was a man of his word. He showed up when he said he was going to. If there was anything we weren't satisfied with , he would fix it right away. He was a nice guy, honest and upfront. If we called, he returned calls promptly. He kept in touch, so we always knew what was going on. I chose him because he was Diamond Certified. The directory is the first place I go now when I am looking for help."

Carrie R. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He worked with us. He was really thoughtful. He didn't just make up a solution. He sat in our backyard to soak up the environment and figure out the best way to do it. He put a lot of thought into it and came up with some really good plans. In addition, when we had ideas, he agreed with us and had no trouble allowing us to make additions as the work progressed. "

Ron N. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very straightforward. I was very comfortable in my dealings with him. I didn't feel like he was playing games. He was very personable. I had no problem making decisions based on my interaction with him. I enjoyed working with him."

C. L. I. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would give Mark an '11' if I could. Mark's attention to detail far surpasses that of any contractor I have worked with. He communicates well with the homeowner and explains everything. It is exactly what the homeowner would hope to expect. He is super conscientious."

Craig R. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are quality oriented and they have good customer service. They're very friendly, they answer questions, and they let you know what is going on. They make the client feel comfortable. "

Sally T. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very honest, cooperative, on time and cost effective. "

Emily H. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was always on time. He made commitments and kept them. He went above and beyond, even going so far as to help me out with something in my backyard that had nothing to do with the job he was doing. The quality of the work is outstanding."

Frank M. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Attention to detail and promptness, we've used them several times. "

Janet E. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their willingness to have a conversation with me about the different possibilities. They offered options. They were very responsive to both, my client and me. I was the designer. They had great ideas and a great portfolio. "

Karen B. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Well, they did good quality work. They were very accommodating and pleasant to deal with. I am one of those homeowners who likes to hover, but that didn't upset them. "

Nancy S. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark's attention to detail, Instead of just dropping off a crew, he is there on site. He literally sets up an office at the job site. He's there and he's on it."

Rick C. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The whole package, the quality of the workmanship and the customer service, they were quick to respond to everything."

Shirley D. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The finished product is to die for. They had a very complicated job. They had to make a wooden screen of hardwood look soft and curved. They were always on time and worked hard. "

Carol . Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality and the craftsmanship are both really good. I have used them for several of my clients. My clients been really happy. I would definitely recommend them to anyone. "

B. C. L. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do quality work."

C. L. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very punctual. They do what they say they are going to do."

Dan Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of work and their clean-up at the end of the job"

D. L. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The overall 20-year working relationship has been good. I like the quality of the workmanship and their response time. They have good customer service. If there are any glitches or drawing disputes, they will correct them and make things right. "

D. N. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The attention to detail"

G. P. L. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are professional, responsive and friendly."

L. E. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service and attention to detail"

L. L. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their honesty, timeliness, craftsmanship and the personalities of everybody that works for the company"

N. S. D. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do beautiful work. They are very knowledgeable and skilled. I also like Mark's personal attention to customer service."

S. I. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of his craftsmanship"

V. D. V. L. A. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very detail oriented. "

Astrid G. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work is really great. Mark is very patient and friendly. He explains what he can and cannot do. He has a wonderful smile."

Craig R. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were proficient and efficient."

Dick T. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark did some amazing work for me. I am very happy with it. He was very professional. When he put my first deck in, he had incredible attention to detail."

Penelope R. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very professional. Mark is wonderful to work with. He is a great communicator. You know exactly where the status of the project is at all times. We had some changes, but Mark took the changes and ran with them without complaints. I have referred them to just about everyone that I know. They are superb."

Ralph M. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work was excellent. The cuts were perfect. I thought it was a high quality job."

Rick M. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've been using them for years. I like Mark's honesty and quality of work."

Joan L. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark was here all the time. He and his workers were responsible, helpful and they did a great job."

William O. Verified M&M Builders Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were honest and timely. They did a professional job."

C. G. P. Verified M&M Builders Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was nice to deal with."

J. B. A. Verified M&M Builders Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are responsive to suggestions and changes. They do a very high quality job. "

M. L. Verified M&M Builders Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their diligence and attention to detail, they always follow up."

Judy R. Verified M&M Builders Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work was great."

Jim E. Verified M&M Builders Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The workmanship"

L. S. D. Verified M&M Builders Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail is very good. "

M. L. C. Verified M&M Builders Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their quality"

M. L. Verified M&M Builders Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They follow through and do a good job."

Cheryl B. Verified M&M Builders Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They showed up when they were supposed to."

M&M Builders

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For

M&M Builders

M&M Builders

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For

M&M Builders

Diamond Certified^® Video Profile