Independently Rated Highest in Quality
S i x t h                              Consecutive Year        
Originally Earned:
September 2008
We declare that M&M Builders HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1418
(408) 315-5388
932 Willow Glen Way
San Jose, CA 95125
M&M Builders recently installed this custom-built arbor in a client’s backyard.

M&M Builders creates natural and synthetic decks, arbors and backyard living spaces for customers in San Mateo and Santa Clara Counties. The company’s goal is to integrate high quality woodwork with landscaping to create outdoor environments that are beautiful, durable and unique. Owner Mark von Dohren founded the firm to provide a level of craftsmanship and service that exceeds all expectations.

Mr. von Dohren is a hands-on owner who enjoys being involved with his team on every job. He’s always available to answer questions, give progress reports and consult with his customers through every phase of their projects. “Nothing excites me more than taking people’s ideas and making them happen,” says Mr. von Dohren. “I have a personal commitment to my work and my customers, and that’s been the key to our quarter century of success.”

Equally passionate about giving back to its community, M&M Builders has donated nearly $50,000 to local and global causes. To see more than 300 pictures of the company’s work, Mr. von Dohren invites potential customers to visit www.deckandarbor.com.

Company Philosophy

“The cornerstone of our business is the time-honored belief that customer service is the number one priority. We truly care about what we do. From returning phone calls promptly to the quality of our work to finishing up every last detail—it all matters to us.”

Serving all of San Mateo and Santa Clara counties including Redwood City, South San Francisco, Daly City, San Jose, Sunnyvale and Mountain View.

Design and Build
Redwood and Ipe Wood Decks
Trex and TimberTech Synthetic Decks
Arbors, Trellises and Patio Overhangs
Retaining Walls
Exterior Carpentry

Azek
Azek
TimberTech
TimberTech
Trex
Trex

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for deck and patio contractors that have earned the prestigious Diamond Certified award. For M&M Builders, the key to achieving and maintaining high levels of customer satisfaction is taking a personal approach to every project and working closely with clients to ensure their expectations...

Frequently Asked Questions

Q: What kind of wood do you use and where you do you get it from?
A: "We primarily build decks with redwood and Ipe, which is a dense tropical wood. Deck framing has to be straight, not warped, which is why we only use high grade, pressure-treated, rot-resistant wood. We’ll go to the lumber yard, ask them to s...
Q: Do you build decks with products other than wood?
A: "Yes, we also build decks out of composite and plastic materials, which are made to resemble the grain and texture of wood. These styles of decking are ideal for homeowners who don’t want to deal with maintenance. You have to re-stain a wood...
Q: What should I do to extend the life of my wood deck?
A: "If you want the wood to consistently look new, apply an oil-based sealer to protect the deck from the sun. If it’s a redwood deck, you should reseal it every two years to maintain its efficiency."

Map

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Industry Info

Resealing your redwood deck is crucial for maintaining its efficiency.
When it comes to building outdoor decks, redwood is the most commonly used type of wood because of its beauty, strength and durability. However, redwood doesn’t maintain these characteristics on its own—in order to preserve its integrity, you have...
Findings based on statistically reliable research from 60 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
100%
n = 60

Diamond Certified Qualification

Based on 60 customer surveys, we declare
M&M Builders
has passed all rating steps and has earned
The Diamond Certified Award
No. 1418
Continuously qualified since September 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kathleen G. Verified Customer Name
"The professional work and the quality of the work"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

M&M Builders
932 Willow Glen Way
San Jose, CA 95125
(408) 315-5388
(408) 297-7787 fax

Mon – Fri: 8am – 5pm

Serving all of San Mateo and Santa Clara counties including Redwood City, South San Francisco, Daly City, San Jose, Sunnyvale and Mountain View.

Mark von Dohren, Owner
37
6
TimberTech Certified, Trex Certified
450459
Liability Insurance, Workers' Compensation
Association of Professional Landscape Designers (APLD), Better Business Bureau, California Landscape Contractors Association (CLCA)
1984
Design and Build, Redwood and Ipe Wood Decks, Trex and TimberTech Synthetic Decks, Arbors, Trellises and Patio Overhangs, Retaining Walls, Exterior Carpentry
Azek, TimberTech, Trex
25
Residential

Photo & Video Gallery

Survey Responses For

M&M Builders

M&M Builders: Average 9.7 out of 10 based on 60 unique customer surveys of these open ended questions.
Kathleen G. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional and on time."

"The professional work and the quality of the work"

Audrey R. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent work"

"They work with you to give you exactly what you want."

Frank M. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very talented, and they do what they say they are going to do when they say they are going to do it."

"Excellent craftsmanship, they were very courteous and very prompt."

Jeff S. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest, on time, and problem-solving"

"On time and on budget"

Grethen B. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He has high ethics, good quality work, he goes the extra mile, and he knows what he is talking about."

"The service and the quality of the work"

Jan F. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know what they are doing. They work with them."

"I like Mark and his honesty. He let me know what I should do. The crew was great."

C. L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There are so many different things, good quality of work. Mark is a quality person. He does what he says he will do. If something needs to be reworked, he will do it. He takes excellent care of his customers."

Andy H. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner, Mark, was very communicative, very through, and very careful to make sure we agreed before doing anything. The quality was very high. He did what he was supposed to do. He was open to suggestions and considered things from our perspective. They were very polite, courteous, and a pleasure to have around."

Marilyn L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Basically, they provided good guidance while incorporating our ideas. They were a lot of fun to work with, upbeat, and happy. I had a lot of work done by a lot of people, but they were by far the best. The contrast was pretty large."

Carter H. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional in their interactions with us, from Mark and the main contractor all the way down to the laborers. Everything was done very professionally. They were also very courteous to the neighbors. They never left any trash or building materials on the street. They cleaned up every night."

Sally T. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was so cooperative. He did the job for the price he quoted and came up with some good ideas along the way. He was very good to work with."

Sarita S. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give him a '15'. He's very professional. He makes you feel comfortable that he is the tops in his field. Besides the quality of the work, which was beautiful, I have confidence in him. He also has good people working for him."

George H. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was on time, on budget, conscientious and responsive. He was not overpriced."

Jean C. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very conscientious. He came by daily to supervise. He was very pleasant and he did everything to code, no cutting corners. The two workers he sent were very efficient and amiable about explaining to me what they were doing. We chose him because he was Diamond Certified."

Susan W. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner, Mark, was very friendly, honest, and upfront. He had a great plan for our deck. The people who work for him were fabulous. The design and the job were excellent."

Lois N. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was a man of his word. He showed up when he said he was going to. If there was anything we weren't satisfied with , he would fix it right away. He was a nice guy, honest and upfront. If we called, he returned calls promptly. He kept in touch, so we always knew what was going on. I chose him because he was Diamond Certified. The directory is the first place I go now when I am looking for help."

Carrie R. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He worked with us. He was really thoughtful. He didn't just make up a solution. He sat in our backyard to soak up the environment and figure out the best way to do it. He put a lot of thought into it and came up with some really good plans. In addition, when we had ideas, he agreed with us and had no trouble allowing us to make additions as the work progressed. "

Ron N. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very straightforward. I was very comfortable in my dealings with him. I didn't feel like he was playing games. He was very personable. I had no problem making decisions based on my interaction with him. I enjoyed working with him."

C. L. I. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would give Mark an '11' if I could. Mark's attention to detail far surpasses that of any contractor I have worked with. He communicates well with the homeowner and explains everything. It is exactly what the homeowner would hope to expect. He is super conscientious."

Craig R. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are quality oriented and they have good customer service. They're very friendly, they answer questions, and they let you know what is going on. They make the client feel comfortable. "

Sally T. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very honest, cooperative, on time and cost effective. "

Emily H. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was always on time. He made commitments and kept them. He went above and beyond, even going so far as to help me out with something in my backyard that had nothing to do with the job he was doing. The quality of the work is outstanding."

Frank M. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Attention to detail and promptness, we've used them several times. "

Janet E. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their willingness to have a conversation with me about the different possibilities. They offered options. They were very responsive to both, my client and me. I was the designer. They had great ideas and a great portfolio. "

Karen B. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Well, they did good quality work. They were very accommodating and pleasant to deal with. I am one of those homeowners who likes to hover, but that didn't upset them. "

Nancy S. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Mark's attention to detail, Instead of just dropping off a crew, he is there on site. He literally sets up an office at the job site. He's there and he's on it."

Rick C. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The whole package, the quality of the workmanship and the customer service, they were quick to respond to everything."

Shirley D. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The finished product is to die for. They had a very complicated job. They had to make a wooden screen of hardwood look soft and curved. They were always on time and worked hard. "

Carol . Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality and the craftsmanship are both really good. I have used them for several of my clients. My clients been really happy. I would definitely recommend them to anyone. "

B. C. L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do quality work."

C. L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very punctual. They do what they say they are going to do."

Dan Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of work and their clean-up at the end of the job"

D. L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The overall 20-year working relationship has been good. I like the quality of the workmanship and their response time. They have good customer service. If there are any glitches or drawing disputes, they will correct them and make things right. "

D. N. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The attention to detail"

G. P. L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are professional, responsive and friendly."

L. E. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service and attention to detail"

L. L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their honesty, timeliness, craftsmanship and the personalities of everybody that works for the company"

N. S. D. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do beautiful work. They are very knowledgeable and skilled. I also like Mark's personal attention to customer service."

S. I. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of his craftsmanship"

V. D. V. L. A. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very detail oriented. "

Astrid G. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work is really great. Mark is very patient and friendly. He explains what he can and cannot do. He has a wonderful smile."

Craig R. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were proficient and efficient."

Dick T. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Mark did some amazing work for me. I am very happy with it. He was very professional. When he put my first deck in, he had incredible attention to detail."

Penelope R. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very professional. Mark is wonderful to work with. He is a great communicator. You know exactly where the status of the project is at all times. We had some changes, but Mark took the changes and ran with them without complaints. I have referred them to just about everyone that I know. They are superb."

Ralph M. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was excellent. The cuts were perfect. I thought it was a high quality job."

Rick M. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've been using them for years. I like Mark's honesty and quality of work."

Joan L. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Mark was here all the time. He and his workers were responsible, helpful and they did a great job."

William O. Verified M&M Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were honest and timely. They did a professional job."

Cynthia C. Verified M&M Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Excellent quality work"

"They kept to their schedule."

Nancy H. Verified M&M Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They make sure that everything is just the way you want it."

"The competency and the politeness of the workers, the owner makes sure that you are happy with the job."

Amanda L. Verified M&M Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I am picky and they had good workmanship. They did a good job."

"I felt like he really knew about all the different types of decking and what would work best. We went with a diagonal pattern and they did a good job."

C. G. P. Verified M&M Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was nice to deal with."

J. B. A. Verified M&M Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are responsive to suggestions and changes. They do a very high quality job. "

M. L. Verified M&M Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their diligence and attention to detail, they always follow up."

Judy R. Verified M&M Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the work was great."

Jim E. Verified M&M Builders Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The workmanship"

L. S. D. Verified M&M Builders Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their attention to detail is very good. "

M. L. C. Verified M&M Builders Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their quality"

M. L. Verified M&M Builders Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They follow through and do a good job."

Cheryl B. Verified M&M Builders Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They showed up when they were supposed to."