Diamond Certified Company Report

Mike Testa Plumbing, Inc.

Diamond Certified Company Report

Mike Testa Plumbing, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 541 VERIFIED CUSTOMERS i

Doris M.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

1 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're one of the best plumbing outfits in Marin County.

I like the guys who come out, they just get the job done the first time and if there's any problems they tell me to give them a call and they'll come right back out and take care of it. So I would say the peace of mind is what I like best. They're just great.

Joe F.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

2 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very reliable and when you call, he always returns phone calls. He has no answering service and you always talk to the same person every time you call.

He's personable, clean, does good work, and he's just really a good guy.

Tom M.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

3 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're kind of like the old time plumbers. They're knowledgeable and they're not out to gouge you.

That they were straight with me about what the situation was with things that need to be repaired, I know so little about plumbing, they could have taken advantage of me. It was just straight.

Read All 541 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Mike Testa, Owner

Mike Testa Plumbing, Inc. provides a variety of general plumbing services for residential, commercial and industrial clients throughout Marin County. In addition to upgrading plumbing systems and performing various repairs, the company installs plumbing for new construction projects, remodels and additions; handles backflow prevention testing and sewer video inspections; detects leaks and locates sewer lines; and more.

Mike Testa’s family has been in the plumbing business serving Marin County for more than 70 years. Mr. Testa says his company has become a thriving operation that’s earned a reputation for providing excellent plumbing work and outstanding customer service. “We started with virtually no clientele, but we worked hard and eventually earned our customers’ respect and loyalty. Our 2015 Best Plumber in Marin award from Pacific Sun and our 16 years of earning Diamond Certified are indicative of our consistency.”

Mike Testa Plumbing’s plumbers attend regular training classes to stay updated on the industry’s latest technologies and techniques. Mr. Testa says they combine modern knowledge with old-fashioned customer service to create truly enjoyable plumbing experiences for clients. “We abide by the golden rule of doing business: treat customers the way we’d expect to be treated.” 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Mike Testa Plumbing, Inc.

COMPANY CONTACT
Service AREA

Marin County
Surrounding Communities

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SERVICES PERFORMED

Residential/Commercial
Line Locating
New Construction/Remodels
Service/Repair
Drain Cleaning
Repiping
Sewer Video Inspection
Leak Detection
Backflow Testing
Water Heaters

BRANDS Supported
  • Kohler

  • Moen

  • TOTO

  • Insinkerator

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Mike Testa Plumbing, Inc.

Company Profile

Mike Testa Plumbing, Inc. provides a variety of general plumbing services for residential, commercial and industrial clients throughout Marin County. In addition to upgrading plumbing systems and performing various repairs, the company installs plumbing for new construction projects, remodels and additions; handles backflow prevention testing and sewer video inspections; detects leaks and locates sewer lines; and more.

Mike Testa’s family has been in the plumbing business serving Marin County for more than 70 years. Mr. Testa says his company has become a thriving operation that’s earned a reputation for providing excellent plumbing work and outstanding customer service. “We started with virtually no clientele, but we worked hard and eventually earned our customers’ respect and loyalty. Our 2015 Best Plumber in Marin award from Pacific Sun and our 16 years of earning Diamond Certified are indicative of our consistency.”

Mike Testa Plumbing’s plumbers attend regular training classes to stay updated on the industry’s latest technologies and techniques. Mr. Testa says they combine modern knowledge with old-fashioned customer service to create truly enjoyable plumbing experiences for clients. “We abide by the golden rule of doing business: treat customers the way we’d expect to be treated.” 

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Company Philosophy

"Our goodwill and success are equally due to our personal relationships with our customers and our ability to perform the mechanics of the job. All our employees are knowledgeable, courteous, and make it their primary goal to be fair and honest in fulfilling our clients' needs. We stand behind our work, and we make sure our customers are completely satisfied with the plumbing services they've received."

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Comparative Summary

All plumbers working for Mike Testa Plumbing, Inc. take training classes to stay current on the latest technologies and techniques. But when you ask owner Mike Testa what truly sets his company apart, he points to their old-fashioned personal touch. “My golden rule of doing business is: Treat customers the way you’d expect to be treated. My company isn’t out to make a quick buck,” he says.

Mr. Testa and his family have been plumbers in the Marin area since the 1940s, his grandfather first, then his father, and now him. He established Mike Testa Plumbing in 1989 and within a few short years turned it into a successful, smooth-running company. Mike Testa Plumbing is a magnet for some of the best plumbers in the region. Once they start at the company, they’re committed. Among his current staff of 10, every plumber has been with the company at least 12 years.

Mike Testa Plumbing installs plumbing systems for new construction, remodels and additions. They have a service and repair department and offer drain cleaning, sewer video inspection, backflow testing, line locating, and leak detection.

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Industry Info

Before you hire a plumber or plumbing company, Mike Testa, owner of Mike Testa Plumbing, suggests you first do some fact checking. “Look for third-party validation of the type provided by Diamond Certified or other ratings companies that evaluate quality and trustworthiness,” He says.

Mr. Testa also suggests giving preference to companies that have been in business a long time and have a reputation for good service. “You can ask friends and neighbors to recommend a good plumber. Another good strategy is to ask real estate agents. Nothing will delay a home sale faster than plumbing problems, so realtors often have a list of reliable, fast-response plumbers.”

Odds are you’ll find a few reputable plumbers in your area. Mr. Testa says the next step is to pick a plumber you like and feel comfortable doing business with. “Your gut instincts are usually worth following. Even if it means paying a few dollars more, you’ll save that much in anxiety,” he explains.

Consciously or not, many plumbers give preferred treatment to loyal customers. So it’s a good idea to establish a relationship with a local plumbing company before you need one in a pinch. If possible, hire them to do non-emergency repairs or fixture installations during normal business hours. When you have an actual emergency on your hands, you’ll find it much easier to get your plumber’s attention if you’re a regular and not a panicked stranger.

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Frequently Asked Questions

Q: How long have you been in business?

A: I started Mike Testa Plumbing in 1989. My father was a plumber for over 30 years. So was my grandfather, right here in Marin County, back in the ’40s.

Q: What’s your availability?

A: If you have a serious problem, we try to accommodate you that day. On the rare occasion we’re just too busy, I can refer you to someone else who can take care of it.

Q: Do you charge a flat fee or an hourly rate?

A: We charge an hourly rate because we think it’s more fair for our customers. One problem with charging a flat fee is providing estimates. With a flat fee, a plumber comes to your house to diagnose the problem and provide an estimate that you then have to pay for, even if you aren’t happy with the estimate.

Q: So, paying a diagnostic fee is a bad idea?

A: No, not at all. It’s just not how I prefer to do business. In the long run, I think it’s better for everyone that I just go out, fix the problem, and charge a reasonable rate for the time spent actually fixing the problem. I think that’s the fairest way. There are some types of jobs that I do quote diagnostic fees for, but for most repairs, an hourly rate is best for the consumer.

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SELECTED PHOTOS FROM Mike Testa Plumbing, Inc.

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Diamond Certified RATINGS ON Mike Testa Plumbing, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 541 VERIFIED CUSTOMERS i
Mike Testa Plumbing, Inc. : Average 9.0 out of 10 based on 541 unique customer surveys of customer satisfaction.

Doris M.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

1 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they're one of the best plumbing outfits in Marin County.

I like the guys who come out, they just get the job done the first time and if there's any problems they tell me to give them a call and they'll come right back out and take care of it. So I would say the peace of mind is what I like best. They're just great.

Joe F.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

2 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's very reliable and when you call, he always returns phone calls. He has no answering service and you always talk to the same person every time you call.

He's personable, clean, does good work, and he's just really a good guy.

Tom M.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

3 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're kind of like the old time plumbers. They're knowledgeable and they're not out to gouge you.

That they were straight with me about what the situation was with things that need to be repaired, I know so little about plumbing, they could have taken advantage of me. It was just straight.

Chris K.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

4 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quick response, very effective, and he gave a lot of great advice to us on how to prevent future problems.

I think they did a great job. The service person who came was very nice and effective.

Kristin M.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

5 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them and they were very helpful. We had a water heater issue and we had to replace it. They were not trying to upsell me or anything, they were just trying to get me the best model for the house. They're very responsive, on time, and they have good service.

I would recommend them and they were very helpful. We had a water heater issue and we had to replace it. They were not trying to upsell me or anything, they were just trying to get me the best model for the house. They're very responsive, on time, and they have good service.

Glen R.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

6 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say a couple things, one they get you in quickly, and two, they're very friendly and they do good work.

They just did quality work.

Pam R.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

7 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

He was on time, got the job done quickly, very tidy, and very professional.

I liked the fact that they were very professional. I think what they're doing is exactly what I would want in a plumber.

Robert W.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

8 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dependable and good service

They're responsive and reliable.

Ellen E.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

9 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

To ask for Kyle

Kyle and Gabriella

Chris L.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

10 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honest, good work, friendly

Just friendly people and I didn't feel like I was getting ripped off.

David C.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

11 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good and reliable

I know Mike pretty well now, he's done a lot of work for me.

Ken M.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

12 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is somebody I have no hesitation in inviting into my home. Unfortunately at the time of the problem, my poor sweet mother-in-law was sick and near death. He kind of sensed the mood and worked around the situation. He came back a week later to check on her too.

Very thorough, and he did a really great job.

Beth J.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

13 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did my sewer clean out, put a new faucet in the sink, garbage disposal, and put in the plumbing for the generator. They were on time, did their job, and they completed it.

They're actually upfront right from the get-go giving the estimate and staying on it. Being on time, that's the crucial one when you have a clogged toilet.

Scott P.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

14 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would highly recommend them.

They're honest and I trust them. I'm perfectly satisfied with the way they are.

James V.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

15 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliable, professional, experienced

Friendly plumbers, no BS, honest work, and good guys

Kathleen D.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

16 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

Responsive

He was responsive, they came quick, they answered the phone, and they showed up on time.

Hana K.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

17 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good. If you have a question, they call you back right away. They don't make you wait around for an answer. They mean it when they say something.

They were on time and very efficient. They're really good.

Barbara M.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

18 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, tidy, reasonable, and they know what they are doing. I used the same plumber for 30 years and found that I was displeased with their service. I called Mike's last year and they came out and did a thorough job. I would highly recommend them to anybody.

I liked that they were prompt and they know what they are doing.

Chris V.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

19 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

Nothing, they're fine.

They're near my house.

Christine H.

VERIFIED Mike Testa Plumbing, Inc. CUSTOMER

20 of 541

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give it a whirl.

When the technician was all done, my plumbing worked.

Read All 541 Survey Responses at Ratings View