Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for locksmiths that have earned the prestigious Diamond Certified award. For Metro Locksmiths, Inc., the key to achieving and maintaining high levels of customer satisfaction is its size–the company is large enough to provide rapid response for any problem yet small enough to offer personalized service to every customer. “Our customers know they’ll never get lost in voicemails or be unable to speak with an owner when they call,” says co-owner Sharon Jen. “At the same time, if a manager of a large apartment building loses the master key, we have enough employees to re-key the entire building in one day. Not many locksmiths can confidently make the same claims.”
Metro Locksmiths has been providing complete locksmith and security services for clients throughout the Bay Area since 1988. The family-owned and operated company specializes in jobs of all sizes, including re-keying, servicing locks, and door-related hardware such as panic hardware, automatic door closers and ADA door openers for residential and commercial applications. Its San Francisco retail shop carries a complete selection of duplicate keys, locks, door hardware, safes, specialty doorbells, garage remote controls and more.
Unlike less experienced locksmiths that sacrifice developing long-term relationships with customers in order to maximize their workload volume, Metro Locksmiths prefers to work closely with its customers and personalize its services to fit their specific needs. “About 75 percent of our customers are existing accounts, and we’ve been able to retain them because we combine excellent service and reasonable prices,” says Ms. Jen. “We’re very flexible when it comes to working with our customers, and they really appreciate that.”
Another distinguishing attribute of Metro Locksmiths is its ability to generate “restricted keys” for industry-leading lock manufacturer Medeco–a specialized service few San Francisco locksmiths are qualified to handle. “Basically, restricted keys give a person absolute control over how many keys are created for a lock and who has access to them,” explains Ms. Jen. “We’re the only ones who can generate keys for the restricted systems we issue, and we run a very tight ship. If someone isn’t on the signer card, we won’t cut them a key. Our number one priority is ensuring our clients’ safety.”
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