Diamond Certified Company Report

Metro Locksmiths, Inc.

Diamond Certified Company Report

Metro Locksmiths, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i

Bruce C.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel that they prioritize our account. They have very flexible scheduling. I can always get a hold of somebody.

C.E.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did a good job. He was on time, and he explained everything. He gave me his business card and said if there were any other questions, I could call him back. He did a thorough job.

Domonic G.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, they get out there even if it is at the last moment, and they do a good job. They are very thorough, and I am very satisfied with them.

Read All 150 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Metro Locksmiths, Inc. has been providing complete locksmith and security services for clients throughout the Bay Area since 1988. The company specializes in jobs of all sizes, including re-keying, servicing locks, and door-related hardware such as panic hardware, automatic door closers, and ADA door openers for residential and commercial applications. 

Metro Locksmiths offers competitive pricing for everything from simple lockouts to multi-level master key systems. The company also provides free estimates for a wide range of security needs, including intercom and multi-digital video surveillance systems.

The turnaround time for most lock services is the same day. Customers can also visit Metro Locksmiths’ retail shop for a full selection of duplicate keys, locks, door hardware, safes, specialty doorbells, garage remote controls and much more.

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Metro Locksmiths, Inc.

COMPANY CONTACT
Service AREA

San Francisco
Excelsior
Sunset District
Mission District
Tenderloin
Bernal Heights
North Beach
Bayview District

Get Directions
SERVICES PERFORMED

Duplicate Keys
High-Security, Restricted Keys
Lock & Door Hardware
Re-Keying & Lock Service
Master Key Systems
Push-Button, Keyless Entry, Card Access
USPS Approved Mailboxes
Garage Remotes & Safes
Intercom & Doorbell Systems
Video Surveillance, CCTV

BRANDS Supported
  • Medeco

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Metro Locksmiths, Inc.

Company Profile

Metro Locksmiths, Inc. has been providing complete locksmith and security services for clients throughout the Bay Area since 1988. The company specializes in jobs of all sizes, including re-keying, servicing locks, and door-related hardware such as panic hardware, automatic door closers, and ADA door openers for residential and commercial applications. 

Metro Locksmiths offers competitive pricing for everything from simple lockouts to multi-level master key systems. The company also provides free estimates for a wide range of security needs, including intercom and multi-digital video surveillance systems.

The turnaround time for most lock services is the same day. Customers can also visit Metro Locksmiths’ retail shop for a full selection of duplicate keys, locks, door hardware, safes, specialty doorbells, garage remote controls and much more.

Read moreRead Less
Company Philosophy

"We emphasize customer service and are always working to remain on the cutting edge of home security system technology. Every customer is assured of superior, state-of-the-art products and services at a reasonable price."

Read moreRead Less
Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for locksmiths that have earned the prestigious Diamond Certified award. For Metro Locksmiths, Inc., the key to achieving and maintaining high levels of customer satisfaction is its size–the company is large enough to provide rapid response for any problem yet small enough to offer personalized service to every customer. “Our customers know they’ll never get lost in voicemails or be unable to speak with an owner when they call,” says co-owner Sharon Jen. “At the same time, if a manager of a large apartment building loses the master key, we have enough employees to re-key the entire building in one day. Not many locksmiths can confidently make the same claims.”

Metro Locksmiths has been providing complete locksmith and security services for clients throughout the Bay Area since 1988. The family-owned and operated company specializes in jobs of all sizes, including re-keying, servicing locks, and door-related hardware such as panic hardware, automatic door closers and ADA door openers for residential and commercial applications. Its San Francisco retail shop carries a complete selection of duplicate keys, locks, door hardware, safes, specialty doorbells, garage remote controls and more.

Unlike less experienced locksmiths that sacrifice developing long-term relationships with customers in order to maximize their workload volume, Metro Locksmiths prefers to work closely with its customers and personalize its services to fit their specific needs. “About 75 percent of our customers are existing accounts, and we’ve been able to retain them because we combine excellent service and reasonable prices,” says Ms. Jen. “We’re very flexible when it comes to working with our customers, and they really appreciate that.”

Another distinguishing attribute of Metro Locksmiths is its ability to generate “restricted keys” for industry-leading lock manufacturer Medeco–a specialized service few San Francisco locksmiths are qualified to handle. “Basically, restricted keys give a person absolute control over how many keys are created for a lock and who has access to them,” explains Ms. Jen. “We’re the only ones who can generate keys for the restricted systems we issue, and we run a very tight ship. If someone isn’t on the signer card, we won’t cut them a key. Our number one priority is ensuring our clients’ safety.”

Read moreRead Less
Industry Info

Some people find it inconvenient when a locksmith wants to take extra precautions to prevent the possibility of unwanted people gaining access to their buildings, but in reality, that minor inconvenience can go a long way toward ensuring their protection. “For example, some locksmiths will duplicate keys that have ‘do not duplicate’ stamps, but a reputable locksmith will never do that without the permission of the building owner,” says Sharon Jen, co-owner of Metro Locksmiths, Inc. in San Francisco. “The last thing you want is extra copies of your keys floating around, so it’s really for your own protection.”
Most locks require very little in the way of maintenance besides the occasional application of lubricant like WD-40, so if you notice your lock is much stickier than normal, Ms. Jen says it’s best to call a professional. “If you try to fix a sticky lock yourself and use too much lubricant, the buildup can actually cause the lock to stick more. Plus, locksmiths have access to better lubricants than WD-40.” The part of a lock that’s most likely to wear out is its cylinder, which a locksmith can easily replace for about $20.
When it comes to choosing an entry system for a building, there are two main options: hardwired and phone entry. A hardwired system runs an individual line to each unit and works best in small buildings (eight to 12 units). Even though they work well, they often don’t come with intercoms and their wires tend to become loose as they get older, which can add expensive maintenance costs. Phone entry systems are the best alternative, but they require every tenant in a building to have an active phone line and the manager of the building to keep a dedicated phone line, which costs about $25 a month. That’s not too expensive for large buildings, but it can be prohibitive for smaller buildings with only a few units.

Read moreRead Less
Frequently Asked Questions

Q: How fast can you arrive at my property?

A: It depends on the urgency of the situation. Lockouts are our top priority, so we aim for service within one hour in those cases. Other situations take longer, but we can usually be there on the same day. We’ll give you a time estimate when you make the initial phone call.

Q: Will you duplicate a key that has a “do not duplicate” stamp?

A: Not without the permission of the building owner. We’d like to accommodate these requests for our customers, but the restriction really is for your protection.

Q: What are restricted keys?

A: Restricted keys only operate at certain times or generate a time/date record whenever they’re used. That way, you can be assured no extra keys are created and only the people you trust have them. It’s a major security advantage for businesses and homeowners alike.

Q: Can you re-key all my locks so one key opens them all?

A: Yes, if all the locks are made by the same manufacturer.

Q: Do you sell safes?

A: Yes, and we also deliver them.

Read moreRead Less

SELECTED PHOTOS FROM Metro Locksmiths, Inc.

View Comments
Shares
Metro Locksmiths, Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
www.metrolocksf.com
Diamond Certified RATINGS ON Metro Locksmiths, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 150 VERIFIED CUSTOMERS i
Metro Locksmiths, Inc. : Average 9.1 out of 10 based on 150 unique customer surveys of customer satisfaction.

Bruce C.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

1 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel that they prioritize our account. They have very flexible scheduling. I can always get a hold of somebody.

C.E.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

2 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

He did a good job. He was on time, and he explained everything. He gave me his business card and said if there were any other questions, I could call him back. He did a thorough job.

Domonic G.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

3 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are on time, they get out there even if it is at the last moment, and they do a good job. They are very thorough, and I am very satisfied with them.

Lynne B.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

4 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very personable and knowledgeable. They came when they said they would, and they were extremely efficient.

Merrill J.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

5 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do good quality work. They ride on scooters, which can save a lot of time. It allows them to reach difficult areas.

Nancy A.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

6 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly, and they followed through.

S.S.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

7 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reliability, customer service, and quality work, they are prompt and on time.

Steven F.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

8 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are responsive.

Susan K.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

9 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Responsiveness, flexibility, and technical knowledge

Tom T.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

10 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very pleased with the work that Jimmy did. He was easy to get along with. I was very happy with him.

Tony T.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

11 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are nice people, and they have a good service.

Walter V.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

12 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly and very helpful.

Abraham Y.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

13 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everything

Anne T.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

14 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like Jimmy, the owner. I think he is really smart.

A.D.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

15 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

It is fast and efficient.

Carol F.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

16 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They had good customer service. They were attentive to my needs.

Catherine C.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

17 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They showed up, they did their job, and their service was fine. They did the job right. There were no problems with the lock.

Craig C.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

18 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their promptness and reliability, when they say they are going to do something, they do it, and they fix the problem. I also like that they're small, an independent family owned business or family operated business.

Fran C.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

19 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they were on time, and they had what I needed.

Gloria D.

VERIFIED Metro Locksmiths, Inc. CUSTOMER

20 of 150

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very nice and very helpful.

Read All 150 Survey Responses at Ratings View