Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
November 2003
We declare that Metro Locksmiths, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #329
(415) 702-0917
2045 Divisadero Street
San Francisco, CA 94115
Metro Locksmiths sells a variety of security products at its San Francisco store.

Metro Locksmiths, Inc. has been providing complete locksmith and security services for clients throughout the Bay Area since 1988. The company specializes in jobs of all sizes, including re-keying, servicing locks, and door-related hardware such as panic hardware, automatic door closers and ADA door openers for residential and commercial applications.

Metro Locksmiths offers competitive pricing for everything from simple lockouts to multi-level master key systems. The company also provides free estimates for a wide range of security needs, including intercom and multi-digital video surveillance systems.

The turnaround time for most lock services is the same day. Customers can also visit Metro Locksmiths’ retail shop for a full selection of duplicate keys, locks, door hardware, safes, specialty doorbells, garage remote controls and much more.

Company Philosophy

“We emphasize customer service and are always working to remain on the cutting edge of home security system technology. Every customer is assured of superior, state-of-the art products and services at a reasonable price.”

Serving all of San Francisco including Excelsior, Sunset District, Mission District, Tenderloin, Bernal Heights, North Beach and Bayview District.

Duplicate Keys
High-Security, Restricted Keys
Lock & Door Hardware
Re-Keying & Lock Service
Master Key Systems
Push-Button, Keyless Entry, Card Access
USPS Approved Mailboxes
Garage Remotes & Safes
Intercom & Doorbell Systems
Video Surveillance, CCTV

Medco

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for locksmiths that have earned the prestigious Diamond Certified award. For Metro Locksmiths, Inc., the key to achieving and maintaining high levels of customer satisfaction is its size—the company is large enough to provide rapid response for any problem yet small enough to offer...
Read more »

Frequently Asked Questions

Q: How fast can you arrive at my property?
A: "It depends on the urgency of the situation. Lockouts are our top priority, so we aim for service within one hour in those cases. Other situations take longer, but we can usually be there on the same day. We’ll give you a time estimate...
Q: Will you duplicate a key that has a “do not duplicate” stamp?
A: "Not without the permission of the building owner. We’d like to accommodate these requests for our customers, but the restriction really is for your protection. "
Q: What are restricted keys?
A: "Restricted keys only operate at certain times or generate a time/date record whenever they’re used. That way, you can be assured no extra keys are created and only the people you trust have them. It’s a major security advantage f...
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Map

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Industry Info

When it comes to choosing a locksmith, trust is the most important factor to consider.
Some people find it inconvenient when a locksmith wants to take extra precautions to prevent the possibility of unwanted people gaining access to their buildings, but in reality, that minor inconvenience can go a long way toward ensuring their...
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Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Metro Locksmiths, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 329
Continuously qualified since November 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Rob A. Verified Customer Name
"Service."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Metro Locksmiths, Inc.
http://www.metrolocksf.com
2045 Divisadero Street
San Francisco, CA 94115
(415) 702-0917
(415) 673-0653 fax
DCID4156737030

Mon - Fri: 8:30am - 5pm
Sat: 9am - 2pm

Serving all of San Francisco including Excelsior, Sunset District, Mission District, Tenderloin, Bernal Heights, North Beach and Bayview District.

Jimmy Goh and Sharon Jen
23
15
698016
Liability Insurance, Worker's Compensation
Better Business Bureau
1988
General Locksmith Services for Locks, Door Closers, ADA Automatic Door Openers, Intercoms and Phone Entry Systems, Access Control Systems, Video/CCTV Survelliance Systems, Safes and Mailboxes
Medco
9,000
Residential and Commercial
6-Month Warranty on Labor, Manufacturers' Warranties on Parts
San Francisco Locksmith

Survey Responses For

Metro Locksmiths, Inc.

Metro Locksmiths, Inc.: Average 9.1 out of 10 based on 100 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Rob A. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service."

Bill D. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They know us and respond to what we do."

Mirim G. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We use them everyday. The owners are great and the quality of work is top notch."

Mark A. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Efficient and reliable."

Mark A. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"People."

Debra H. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Hire great people, show up on time, great attitudes, very good with the tenants."

Brenda O. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personal service."

John D. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Close to me, they call back right away and the guy was really good."

Jeff E. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Dependable, you can't find any company better."

Anne K. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very professional and they were able to install a very good system and maintain it."

Paul N. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people that work there."

Alice B. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Right there when you need them and their expertise is without fault."

Liya B. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Whenever I call them, they're right there."

Sherman B. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Punctual, friendly, cooperative, efficient, they're wonderful people."

Don C. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I use them on a regular basis, they're quick, efficient and they keep me posted."

John D. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I use them all the time, very polite to me, nice on the job and if they make a mistake they don't charge you for it."

Vince G. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Personal service I get."

Greg H. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I always use them, prompt in emergencies and good quality."

John K. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very friendly and responsive, they show up on time, they're good people."

Farid L. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We are very pleased with them."

Richard L. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Customer service and reliable."

John L. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service is fast and they're very friendly."

David L. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them for 10 years, good service."

Larry M. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Seemed very professional and came out right away."

Norlene M. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I'm delighted with them they are a 10 all the way."

Michael M. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"On time, do good work, reliable and I'd use them again."

Larry N. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service, timely and did what they said they were going to do."

Sloan P. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have a long relationship with them, good quality and friendly."

Carol P. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Respond well to emergency situations."

Judy P. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I don't know."

Steve S. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seem to know what they're doing and they're punctual."

Maxine. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have been using them for over 10 years, their attention to details and the personal service."

Nancy. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There's never been a problem getting them out or getting the job done."

Teressa. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very friendly and helpful."

April. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Prompt."

Joe. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are the best locksmiths we've ever had."

John. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're fast, efficient, and their keys always work."

Ramona. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job."

Sam. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Speedy call back time."

Dianna. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Always responsive and customer service."

Tom. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have an account there, near by and prompt."

Roberta. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Service."

Henry. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"On time, did the work correctly."

Avery. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really like them."

Rowena. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I use them regularly, overall good service and choices in the store. The people are nice."

Joyce. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Always able to do work right away and I've never had any problems."

Jeffrey. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I use them regularly, Jimmy."

Mike. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Do what they say they are going to."

Elvira. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"On time and did the work very well."

Pat. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When we ask them to come, they do so right away."

Robert. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've dealt with Jimmy and Sharon for years, they're wonderful."

Sophia. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're prompt."

Ann. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Prompt service, attitude of his guys, they present themselves very well."

Anthony. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Very fast, helpful, dependable and do good work."

Carlos. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came quickly and no problems since."

Bill C. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good suggestions and good work."

Karen C. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Customer service."

Peggy L. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Responsive, service and professional."

Ray N. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Promptness and key drop off."

Ellen P. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They come on time."

Bob A. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Pretty easy to work with."

Kwong C. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked them."

Michael H. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They come when they're called, I trust them, bill fairly and good people."

Matt L. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Responsive to my needs."

Rick Y. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Staff is very friendly."

Augusto. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I use them regularly, dependable."

Chris. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Seem professional and come out quickly."

Johnny. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"No delays and good service."

Donetta. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Came quickly, gave me good estimates and got the work done quickly. Always available in emergencies."

Chris. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're usually fast to respond and they're pleasant to deal with."

John. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Responsive."

Rick. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Punctual."

Peter. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Responsive and get the job done, regardless of the circumstance. They are really good to work with."

Elizabeth. Verified Metro Locksmiths, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They show up and usually they know what has to be done to fix my problem."

Maurice H. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Prompt."

Colleen P. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're our locksmith, that's all."

Linda M. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like them very much."

Michael C. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Moderate price and efficient service."

David B. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Very professional and prompt."

Gary B. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I can have everything done in one place and they're polite and courteous."

Harry C. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Seem pretty responsive to our needs and they do it right the first time."

Margaret C. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We have an account with them."

Kathryn G. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I don't know."

Adele L. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people that work there."

Elric L. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They come out on scooters."

Rafaela L. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're okay."

Joby T. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I can get in touch with the manager."

Matt W. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Go out pretty quickly and I have an account with them so it's easy."

Piera. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Come when I call them."

Beth. Verified Metro Locksmiths, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Get the work done when they say, excellent emergency service and quality work."

Shiela M. Verified Metro Locksmiths, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Here when they say, if they mess up they fix it, but they rarely mess up."

Ed D. Verified Metro Locksmiths, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Prompt service."

Tim T. Verified Metro Locksmiths, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Prompt to respond."

Ann W. Verified Metro Locksmiths, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Prompt."

Henry. Verified Metro Locksmiths, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"We use them from time to time, they do a good job."

Marc L. Verified Metro Locksmiths, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"On time."

Paulette B. Verified Metro Locksmiths, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Very nice and respond quickly."

Micky C. Verified Metro Locksmiths, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"I use them all the time, friendly."

Al G. Verified Metro Locksmiths, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Prompt and friendly."

Bob J. Verified Metro Locksmiths, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They are prompt."