Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
November 2003
We declare that Metro Locksmiths, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #329
(415) 702-0917
2045 Divisadero Street
San Francisco, CA 94115
Metro Locksmiths sells a variety of security products at its San Francisco store.

Metro Locksmiths, Inc. has been providing complete locksmith and security services for clients throughout the Bay Area since 1988. The company specializes in jobs of all sizes, including re-keying, servicing locks, and door-related hardware such as panic hardware, automatic door closers, and ADA door openers for residential and commercial applications. 

Metro Locksmiths offers competitive pricing for everything from simple lockouts to multi-level master key systems. The company also provides free estimates for a wide range of security needs, including intercom and multi-digital video surveillance systems.

The turnaround time for most lock services is the same day. Customers can also visit Metro Locksmiths’ retail shop for a full selection of duplicate keys, locks, door hardware, safes, specialty doorbells, garage remote controls and much more.

Company Philosophy

“We emphasize customer service and are always working to remain on the cutting edge of home security system technology. Every customer is assured of superior, state-of-the-art products and services at a reasonable price.”

Serving all of San Francisco including Excelsior, Sunset District, Mission District, Tenderloin, Bernal Heights, North Beach and Bayview District.

Duplicate Keys
High-Security, Restricted Keys
Lock & Door Hardware
Re-Keying & Lock Service
Master Key Systems
Push-Button, Keyless Entry, Card Access
USPS Approved Mailboxes
Garage Remotes & Safes
Intercom & Doorbell Systems
Video Surveillance, CCTV

Medco

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for locksmiths that have earned the prestigious Diamond Certified award. For Metro Locksmiths, Inc., the key to achieving and maintaining high levels of customer satisfaction is its size—the company is large enough to provide rapid response for any problem yet small enough to offer...

Frequently Asked Questions

Q: How fast can you arrive at my property?
A: "It depends on the urgency of the situation. Lockouts are our top priority, so we aim for service within one hour in those cases. Other situations take longer, but we can usually be there on the same day. We’ll give you a time estimate...
Q: Will you duplicate a key that has a “do not duplicate” stamp?
A: "Not without the permission of the building owner. We’d like to accommodate these requests for our customers, but the restriction really is for your protection. "
Q: What are restricted keys?
A: "Restricted keys only operate at certain times or generate a time/date record whenever they’re used. That way, you can be assured no extra keys are created and only the people you trust have them. It’s a major security advantage f...

Map

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Industry Info

When it comes to choosing a locksmith, trust is the most important factor to consider.
Some people find it inconvenient when a locksmith wants to take extra precautions to prevent the possibility of unwanted people gaining access to their buildings, but in reality, that minor inconvenience can go a long way toward ensuring their...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Metro Locksmiths, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 329
Continuously qualified since November 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Abraham Y. Verified Customer Name
"Everything"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Metro Locksmiths, Inc.
2045 Divisadero Street
San Francisco, CA 94115
(415) 702-0917
(415) 673-0653 fax
DCID4156737030

Mon – Fri: 8:30am – 5pm
Sat: 9am – 2pm

Serving all of San Francisco including Excelsior, Sunset District, Mission District, Tenderloin, Bernal Heights, North Beach and Bayview District.

Jimmy Goh and Sharon Jen, Owners
23
15
698016, 3957
Liability Insurance, Workers' Compensation
Better Business Bureau
1988
Duplicate Keys; High-Security, Restricted Keys; Lock & Door Hardware; Re-Keying & Lock Service; Master Key Systems; Push-Button, Keyless Entry, Card Access; USPS Approved Mailboxes; Garage Remotes & Safes; Intercom & Doorbell Systems; Video Surveillance, CCTV
Medco
9,000
Commercial, Residential
6-Month Warranty on Labor, Manufacturers' Warranties on Parts
San Francisco Locksmith

Photo & Video Gallery

Survey Responses For

Metro Locksmiths, Inc.

Metro Locksmiths, Inc.: Average 9.1 out of 10 based on 150 unique customer surveys of customer satisfaction.
Abraham Y. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything"

Anne T. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like Jimmy, the owner. I think he is really smart."

A.D. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is fast and efficient."

Bruce C. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I feel that they prioritize our account. They have very flexible scheduling. I can always get a hold of somebody."

Carol F. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had good customer service. They were attentive to my needs."

Catherine C. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up, they did their job, and their service was fine. They did the job right. There were no problems with the lock."

C.E. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He did a good job. He was on time, and he explained everything. He gave me his business card and said if there were any other questions, I could call him back. He did a thorough job."

Craig C. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their promptness and reliability, when they say they are going to do something, they do it, and they fix the problem. I also like that they're small, an independent family owned business or family operated business."

Domonic G. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are on time, they get out there even if it is at the last moment, and they do a good job. They are very thorough, and I am very satisfied with them."

Fran C. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were on time, and they had what I needed."

Gloria D. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very nice and very helpful."

Ingrid C. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service was great, and the ownership was wonderful. They had reasonable rates. They knew what they were doing, and they were on time."

Irene K. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was on time, and he did what I needed."

Iva L. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:"They were efficient, on time, and forthright. They came out with good strategies and solutions."

Jim K. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a good job, and they are efficient."

Joel N. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very reliable and very professional."

Kim S. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Responsive and personable"

Laura V. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They work with our schedule, and they're pretty quick. They normally give us same day service. They're reliable and always friendly."

Lisa J. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Most of the time, if something needs to be attended to right away, they are able to accommodate us."

Lynne B. Verified Metro Locksmiths, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very personable and knowledgeable. They came when they said they would, and they were extremely efficient."