Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
August 2008
We declare that Merritt-Nelson Custom Builders HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1402
(415) 484-5374
(707) 336-2997
914 Santa Dorotea Circle
Rohnert Park, CA 94928
A recent kitchen remodeling project by Merritt-Nelson Custom Builders

Merritt-Nelson Custom Builders (MNCB) is a general contracting firm that specializes in remodeling kitchens and bathrooms for residential clients in Marin, Napa, San Francisco and Sonoma Counties. As a general contractor, the company is qualified to handle all phases of construction, from design to finish work. It also has a kitchen and bath design showroom in Petaluma and acts as a cabinet dealer for several leading brands, including Wood-Mode and Brookhaven Fine Custom Cabinetry.

Partners Gary Merritt and Greg Nelson have more than 30 years of experience in the construction industry—they’ve built custom homes, remodeled interior spaces and worked on all types of general home improvement projects. Mr. Merritt and Mr. Nelson say their attention to detail and superior craftsmanship provide exceptional value for each of MNCB’s customers.

MNCB has an in-house Certified Kitchen Designer (CKD) and Certified Bath Designer (CBD) who specializes in coordinating remodeling project issues and details. The company is also a proud member of the National Kitchen & Bath Association (NKBA), an organization dedicated to promoting professionalism and ethical business practices within the kitchen and bathroom remodeling industry.

Company Philosophy

“We’re personally committed to every job, and we’re dedicated to providing the highest level of customer service for our clients. We build lasting relationships with our customers by supplying meticulous craftsmanship, communicating clearly throughout the entire project, and consistently completing work on time and on budget.”

Serving Marin, Napa, San Francisco and Sonoma Counties, including Santa Rosa, San Rafael, Napa, and Sausalito.

Kitchen & Bathroom Remodeling
Additions
Custom Homes

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for remodeling contractors that have earned the prestigious Diamond Certified award. For Merritt-Nelson Custom Builders, the key to achieving and maintaining high levels of customer satisfaction is simple: take a detail-oriented approach to every job that ensures the client knows exactly what...

Frequently Asked Questions

Q: Do I have to move out of my home while the work is in process?
A: "It depends on the size of your project and your personal preferences. Most of our clients don’t move out, but if your project entails substantial work like a kitchen or bathroom renovation, it’s might be more comfortable for you...
Q: Will you stay within my budget?
A: "Absolutely. We’ll sit down with you and make sure your budget is in line with your expectations of the finished product. We’ll also provide a detailed spreadsheet that shows you where every dollar will go, so you can be sure you...
Q: Will you keep my home clean while you’re working?
A: "Yes. We do a site cleanup and the end of every work day, and we use dust shields and vinyl barriers with zippers to contain as much debris and dust as possible. "

Industry Info

If you’re thinking about installing custom cabinetry in your home, make sure you know which features to look for.
The cost of custom or high-quality cabinetry makes some customers think twice, but it’s important to recognize that the quality of new cabinetry can impact its look, function, durability and overall value. In fact, settling for cheaper or off-...
Findings based on statistically reliable research from 74 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 74

Diamond Certified Qualification

Based on 74 customer surveys, we declare
Merritt-Nelson Custom Builders
has passed all rating steps and has earned
The Diamond Certified Award
No. 1402
Continuously qualified since August 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

N.V. Verified Customer Name
"They are very friendly and very reliable."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Merritt-Nelson Custom Builders
914 Santa Dorotea Circle
Rohnert Park, CA 94928
(415) 484-5374
(707) 336-2997
(707) 773-1440 fax
DCID7077731405

Mon – Fri: By Appointment

Serving Marin, Napa, San Francisco and Sonoma Counties, including Santa Rosa, San Rafael, Napa, and Sausalito.

Gary Jay Merritt and Greg E. Nelson, Owners
672337
Liability Insurance, Workers' Compensation
Kitchen & Bathroom Remodeling, Additions, Custom Homes

Photo & Video Gallery

Survey Responses For

Merritt-Nelson Custom Builders

Merritt-Nelson Custom Builders: Average 9.6 out of 10 based on 74 unique customer surveys of customer satisfaction.
N.V. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly and very reliable."

"They are very friendly and very reliable."

S.S.W. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, they respond immediately, and their prices are very fair."

"Quick response and quality work"

Jackson W. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"High quality and excellent customer service"

"When you ask them to do something, before you even finish the sentence, their answer is, "done". I highly recommend them."

Dave A. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The level of conscientious work and the quality in detail, they offered suggestions outside of the box that I would not have thought of, but they worked out perfectly."

"Their professionalism, friendliness, quality of work, and their commitment to finishing the job on time and on budget"

Nick A. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been using them for years, and they are terrific."

"The way they do the work"

S.R. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable, honest, and always on time."

"Their honesty"

Susan S. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a really good job, and I can trust them."

"I like the two owners running the show. They are always available and always very helpful."

Susie S. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly, they care about the project, and they have integrity. They are meticulous and detail-oriented."

"I like Greg and Gary the best. I just really think that they take care of me. I trust them implicitly."

Leonora B. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional and personable."

"They seem to have it all covered. Not only do they do good work, but they are pleasant to work with."

S.S.W. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are excellent. I've used them three times now. "

"Communication is number one. From the time you call them to the end of the project, they are just a phone call away. They are good about keeping you updated and informing you about what they are doing."

Steve S. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough, focused, and time efficient."

"I'm an architect, and I like working with Greg. He's a good guy."

Glen S. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a nice job."

"They were nice guys. They came and finished when they said they would. Everything was fine."

A.C.B. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked several things. I liked their personal attention and their attention to detail in regards to my project and its design. They were attentive to the details of the design and their work with me. They understood what I was trying to do. They did a good job on the cabinets."

F.S. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their customer service and their ability to design what we are looking for. They are good."

Alan K. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought their designer had very good ideas, presented them well, and made it very easy for me to make up my mind."

James C. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just like dealing with the people. They are very courteous and they seem to know what they are talking about. I think they are pretty good at what they do."

Larry N. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very accessible, they have good communication, and they do very good work. If you have a problem, they address it. You don"

Raul H. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their commitment to my specific work."

Teresa O. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are really good. Whatever you want is what you get."

Tom L. Verified Merritt-Nelson Custom Builders Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very professional, organized, and reasonable. "