Diamond Certified Company Report

May Construction Inc.

Diamond Certified Company Report

May Construction Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 139 VERIFIED CUSTOMERS i

Corey M.

VERIFIED May Construction Inc. CUSTOMER

1 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

There is no such thing as a perfect, flawless construction job. There are always going to be hiccups no matter what. The one thing I would say is how impressed I was with the way May Construction bounced back when there were little hiccups during the job.

I appreciate working with the designer in advance and having her communicate with the construction guys to get a feel about what our decisions were ultimately doing to the budget.

Lucas K.

VERIFIED May Construction Inc. CUSTOMER

2 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that their customer service, follow-through, and attention to detail is like no other business I have ever worked with. They are fantastic.

The people who work there are beyond fantastic in regards to customer service. They are trustworthy and responsible. They were great to have around my house. I felt completely comfortable with them being there without me, and I felt comfortable with them being around my 2 young children who are more than a handful.

Janice C.

VERIFIED May Construction Inc. CUSTOMER

3 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that it's one of the best professional experiences that I've had. They deliver what they say they will deliver. They deliver on time. They deliver quality. It was so awesome, it makes me want to get a house and do it again.

I think what I liked best is the working relationship. I felt comfortable asking them any questions no matter how simple. They were always willing to answer.

Read All 139 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Greg May, Owner

May Construction Inc. specializes in design/build, home renovations, additions, and kitchen and bathroom remodels throughout the Santa Clara Valley. Owner Greg May, UDCR, who was trained in construction by his father, has continued his family’s tradition of excellence since 1977. Together with his wife, Business Manager Debbie May, Greg says he brings integrity and honesty to client relations, and pride of workmanship to every project. The company’s reputation is built upon an enduring concept: “Remodeling is our business; building confidence is our success.”

Greg says his unique approach to project management and open communication virtually eliminates stress that can come with remodeling. In order to complete projects on time and on budget—so each customer can enjoy their new space as quickly as possible—he appoints an entire team of expert professionals to every job. Clients are immediately introduced to the key players responsible for their unique projects. Each May Construction professional is available to answer questions, give status updates and ensure streamlined operations during every phase of the project.

Greg says May Construction’s longevity is due to its commitment to complete customer satisfaction, effective communication and results that delight. “We continue to earn referrals from satisfied clients throughout the Santa Clara Valley, and many homeowners are repeat customers.”

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON May Construction Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
Milpitas
San Jose
Sunnyvale
Santa Clara
Mountain View
Palo Alto
Cupertino
Los Altos
Gilroy

SERVICES PERFORMED

Design-Build/Residential Remodeling

DIAMOND CERTIFIED RESEARCHED ARTICLES ON May Construction Inc.

Company Profile

May Construction Inc. specializes in design/build, home renovations, additions, and kitchen and bathroom remodels throughout the Santa Clara Valley. Owner Greg May, UDCR, who was trained in construction by his father, has continued his family’s tradition of excellence since 1977. Together with his wife, Business Manager Debbie May, Greg says he brings integrity and honesty to client relations, and pride of workmanship to every project. The company’s reputation is built upon an enduring concept: “Remodeling is our business; building confidence is our success.”

Greg says his unique approach to project management and open communication virtually eliminates stress that can come with remodeling. In order to complete projects on time and on budget—so each customer can enjoy their new space as quickly as possible—he appoints an entire team of expert professionals to every job. Clients are immediately introduced to the key players responsible for their unique projects. Each May Construction professional is available to answer questions, give status updates and ensure streamlined operations during every phase of the project.

Greg says May Construction’s longevity is due to its commitment to complete customer satisfaction, effective communication and results that delight. “We continue to earn referrals from satisfied clients throughout the Santa Clara Valley, and many homeowners are repeat customers.”

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Company Philosophy

"Our goal is to make sure each customer is completely satisfied with every aspect of our service–not only the quality of our work, but the complete remodeling experience."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for construction companies that have earned the prestigious Diamond Certified award. For May Construction, Inc., achieving and maintaining high levels of customer satisfaction is dependent on the combined efforts of its entire staff. “Teamwork is a crucial part of our success–most of our employees have been with us since the beginning, so everyone has grown together over the years,” explains Debbie May. “We invite each client to be part of our team for the duration of their project and work closely with us to realize their vision.”

May Construction has been renovating homes, building additions, and remodeling kitchens and bathrooms for residential clients throughout the Santa Clara Valley since 1977. In addition to its general construction services, the company utilizes owner Greg May’s status as a Universal Design Certified Remodeler (UDCR) to optimize both the livability and accessibility of all types of homes.

Unlike less experienced contracting firms that perform work without keeping their clients informed of their progress, May Construction prides itself on clearly communicating with its clients throughout every phase of their construction projects. “We make it a priority to answer each client’s questions upfront and keep them updated about the details of their project,” says Debbie. “When a client calls our office, there’s not a single person who doesn’t know what’s going on with their job. We never leave our clients waiting for answers.”

Another attribute that sets May Construction apart from its competition is its thorough, organized approach to quality control. “We have a supervisor who goes from job to job, and we have project managers who report to the supervisor,” explains Debbie. “The supervisor makes sure every aspect of every project is running according to the processes and procedures that we’ve had in place for more than 30 years.”

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Industry Info

Universal Design represents a new paradigm in remodeling that emphasizes maximizing both the livability and accessibility of a home. The term was originally coined by architect Ronald L. Mace, who defined Universal Design as “the design of products and environments to be usable by all people, to the greatest extent possible, without the need for adaptation or specialized design.” To this end, the incorporation of Universal Design concepts into the aesthetic character of a home is crucial for emphasizing each home as a “living space.” Here are some of the most common examples of applied Universal Design:
Aging in place
Many homeowners plan ahead and consider living in their current homes as they grow older. Incorporating Universal Design principles into your current remodeling project can make this “aging in place” process as comfortable and safe as possible.
Adaptability
If you plan to incorporate adaptability into your current remodeling plans, your main goal should be to create a space that can be easily adjusted without the need for additional structural work. “Some examples of this are grab bar placement and design cabinetry that can easily adapt to changing needs,” says Greg May, co-owner of May Construction, Inc. in San Jose. “Planning in advance for future changes can help you save time and money when those changes are eventually needed.”
Multigenerational living
Modern families are often comprised of several generations, with children, parents and grandparents all living under one roof. Incorporating Universal Design concepts in these situations can allow each member of the household to live safely and comfortably by meeting their specific needs.
Accessibility
If you have family or friends with limited mobility, incorporating accessibility features into your home can be very helpful. Common design features include wider doors, shower seats, extra leg space at counter tops and stair-free access to the home.

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Frequently Asked Questions

Q: How long will my project take to complete?

A: It depends on the type of project. Our scheduling is based on the selection of products, which helps keep things where they need to be at each phase of the project. Sometimes, the length of a project will be affected by how long it takes for a client to choose those products.

Q: Do you ever put one project on hold to work on a different project?

A: No. We stagger all our projects so no two jobs are in the same phase at the same time. That way, we can be sure our various tradesmen will be available for particular stages of each individual project.

Q: Can I supply my own materials?

A: Yes, but there are several factors to consider. If you get materials through us, we’ll extend our company’s discount to your project and provide warranties for everything we install. If you supply your own materials, you’ll likely pay more for them and miss out on the warranties we provide as part of our regular service.

Q: Can I add something to my contract after the job has already started?

A: Yes, that’s called a field change order. Change orders are actually quite common in remodeling projects—a lot of homeowners start by wanting basic products and then change their minds once they see high-quality fixtures. We’ll discuss pricing with you before the project starts and put all the details into the contract, and we won’t do any work outside the original contract without your written authorization.

Q: Can you provide design guidance?

A: Yes. We have an in-house designer who, for an additional charge, can assist you with layout, organization, color selection, product ideas and even shopping.

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SELECTED PHOTOS FROM May Construction Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Greg May

Expert CONTRIBUTOR PROFILE
  • Greg May is a lifetime veteran of the construction industry and owner of May Construction Inc., a Diamond Certified company since 2002. He can be reached at (408) 294-6763 or by email.

Greg May: Building Pride

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — When Greg May started helping his father renovate houses in his early teen years, he didn’t realize he was taking his first step on a lifelong career path. “When I was 13, my dad started buying houses, fixing them up and reselling them, and later he went into construction full-time,” he remembers. “I got my first taste of the trade helping him on the weekends and during the summer. Later, while I was in college, he asked for my help with a big project he had in Atherton, to which I agreed. I only planned to take a year off of school, but as it turned out, I never went back.”

In the end, Greg says the construction trade suited him better than anything he might have done with a college degree. “I’ve enjoyed building things since childhood, but I’ve also always liked math and science, which is why I went to school for chemical engineering. However, the thought of going to the same place for work every day and wearing a lab coat just didn’t appeal to me as much as working outdoors and putting homes together.”

Today, as owner of May Construction Inc., Greg says his favorite part of his job is the satisfaction he gets from doing good work and pleasing his customers. “I enjoy making people’s dreams come true by taking their ideas and bringing them to fruition. It’s a great feeling to step back, look at the finished product and hand the keys to the client knowing I’ve done something I can be proud of.”

A lifetime resident of San Jose (where he lives with his wife and business partner, Debbie), Greg divides his time outside of work between family, sporting activities and volunteer work. “I love to golf, as does my wife, so we try to get out on the course once or twice a week,” he says. “We also do a fair amount of traveling. Plus, we have five kids and three grandchildren, so we all get together a lot for birthdays, holidays or just because.” Greg is also active in his church and municipal communities. “I’m congregational chairman at our church, as well as a board member of Silicon Valley Group of Thrivent Financial, which is a Christian-based financial investment firm whose profits go back into the community.”

In his professional career, Greg espouses the importance of honesty. “I’ve found that customers really appreciate it when I’m honest and upfront with them,” he says. “Even when we run preliminary numbers for a client and don’t have a lot of data to work with, we try to give the most accurate estimate possible. A lot of contractors are more concerned about getting the client to sign the contract and plan to deal with the details later, but I would rather work through these things upfront so everyone is on the same page, which makes the client feel more confident.”

When asked what his future retirement might look like, Greg says he’d devote more time to community involvement, but he’d also check off a few bucket list items. “I’ve always wanted to play Pebble Beach, as well as spend a month in Italy. My wife is Italian, and we’ve been there before, but we’d like to go back and do a longer, more slowly paced vacation.”

Ask Me Anything!

Q: What’s your favorite sports team?
A: The San Francisco 49ers.

Q: What’s your favorite local restaurant?
A: Forbes Mill Steakhouse in Los Gatos.

Q: What’s your earliest memory?
A: Sitting in the backyard with my dad when I was three or four years old. The soil around us was very rich in clay, and he would cut out pieces of it and carve little cars for me.

Q: Are you an early bird or a night owl?
A: A night owl.

Q: What’s your favorite thing to eat for breakfast?
A: Bacon and eggs with a side of fruit.

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Expert articles
  • Gauging the Accuracy of a Construction Bid

    SAN JOSE — When comparing bids for a construction project, most homeowners are primarily concerned about the bottom line. However, the bottom line doesn’t always tell the full story, which is why it’s important to look at the content of a job contract before signing it.

    In particular, you should be wary of any contract that doesn’t lay out the details of the job. If your contractor hasn’t sat down and worked through all the details, including the products and materials to be used, there’s really no way for him to give an accurate estimate. What’s worse, a vague contract makes it easy for an unscrupulous contractor to take advantage of the situation and tack on to the estimated price later. This is why the lowest bids often end up with the highest price tags.

    While dishonest contractors are culpable for their deceitful tactics, it’s up to consumers to take the initiative to avoid such situations. Too often, homeowners call contractors for estimates without taking any time to consider the details beforehand. When a client has no idea about the scope of the work or the products they want, it’s difficult for a contractor to furnish an accurate number for the project’s cost—and easy for a disreputable contractor to give a false one.

    So, if you’re planning for a construction project, make sure to do your due diligence by researching and making decisions about products and other details before calling for an estimate. That way, you’ll be able to protect yourself and your budget by getting an accurate number for your project.

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Expert video tip

Video: Getting An Accurate Construction Bid

Complete Video Transcription:

SAN JOSE — Host, Sarah Rutan: When comparing bids for an upcoming building project, it’s important to look at more than just the bottom line. Today we’re in San Jose with Diamond Certified Expert Contributor Greg May of May Construction to learn more.

Diamond Certified Expert Contributor, Greg May: So, one of the issues that we’ve seen is making sure that a client is in a position to get bids that are truly apples to apples. Can they really compare the estimates at the end of the day when they’re sitting down at the table looking them over? If a client comes to us and has no information on the products or exact details of the scope of work, it’s really impossible for a contractor to give the client a true number for the project. The issues we’ve been seeing is a client will call, they want their bathroom or kitchen remodel, and we get out there and they don’t have the details or even know what products they want. And sometimes don’t even know the exact layout they want but they want an estimate.

Maybe they’re calling two or three contractors. Then, when the estimates are put together, if the contractor hasn’t sat down and worked through all those details and the exact products, there’s really no way for the client to know what each contractor has included and what he hasn’t, and what is the true bottom line figure for the project. A bathroom cabinet can be $500.00 or $5,000.00. A counter top can be $300.00 or $3,000.00 or even higher. Without doing the initial product selections, there’s no way for the client to really know if he’s comparing apples to apples and can he sit down at the table and make a true informed decision.

What we see happen quite a bit is the client will go with the lowest price and then find out that the actual finished cost of the project was quite a bit higher because the products that were specified, or in the mind of the contractor, weren’t meeting the expectations of the client and change orders have to be written. So, that’s something that – I always try and get a client to do their due diligence up front. Do the research up front. You’re going to have to make the decisions anyways. Why not make them up front and make sure that you’re protecting yourself and your budget. Make sure the number that you get for your project is truly the number for your project.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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May Construction Inc. WEBSITE AND EXTERNAL FEED
  • May Construction Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON May Construction Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 139 VERIFIED CUSTOMERS i
May Construction Inc. : Average 9.3 out of 10 based on 139 unique customer surveys of customer satisfaction.

Corey M.

VERIFIED May Construction Inc. CUSTOMER

1 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

There is no such thing as a perfect, flawless construction job. There are always going to be hiccups no matter what. The one thing I would say is how impressed I was with the way May Construction bounced back when there were little hiccups during the job.

I appreciate working with the designer in advance and having her communicate with the construction guys to get a feel about what our decisions were ultimately doing to the budget.

Lucas K.

VERIFIED May Construction Inc. CUSTOMER

2 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that their customer service, follow-through, and attention to detail is like no other business I have ever worked with. They are fantastic.

The people who work there are beyond fantastic in regards to customer service. They are trustworthy and responsible. They were great to have around my house. I felt completely comfortable with them being there without me, and I felt comfortable with them being around my 2 young children who are more than a handful.

Janice C.

VERIFIED May Construction Inc. CUSTOMER

3 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that it's one of the best professional experiences that I've had. They deliver what they say they will deliver. They deliver on time. They deliver quality. It was so awesome, it makes me want to get a house and do it again.

I think what I liked best is the working relationship. I felt comfortable asking them any questions no matter how simple. They were always willing to answer.

Ken W.

VERIFIED May Construction Inc. CUSTOMER

4 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they do high quality and fairly priced work.

I liked that they took what we had as an idea and made it a reality. I'm satisfied with their overall work.

Darrell S.

VERIFIED May Construction Inc. CUSTOMER

5 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they are very professional. They did exactly what they said they were going to do when they promised they would do it. Their subcontractors are always consistent and always on time. I never question them, because their explanations are always on point. They never have any hidden agendas. They're just awesome.

I liked the quality of work. They did a great job.

Ryan J.

VERIFIED May Construction Inc. CUSTOMER

6 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell to others to definitely use them.

I really liked that they had a schedule available. They always kept me up to date on what things were happening. If anything got delayed, they would provide the appropriate reasoning for it. I think that being able to know where we are in a construction project is a very valuable thing.

Craig R.

VERIFIED May Construction Inc. CUSTOMER

7 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional and thorough.

I like the quality of the materials that they recommend and their attention to detail.

Luke B.

VERIFIED May Construction Inc. CUSTOMER

8 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

He runs a very efficient and well-rehearsed construction program.

They are highly organized, and they do quality work.

Tony L.

VERIFIED May Construction Inc. CUSTOMER

9 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very easy to talk to and very upfront about their costs. They were open and honest. They were very eager to make sure that I was satisfied with the job.

They came out on time, and they did a great job.

Mary C.

VERIFIED May Construction Inc. CUSTOMER

10 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were really friendly, very professional, and very clean. They were high quality.

That they were friendly

Tina K.

VERIFIED May Construction Inc. CUSTOMER

11 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say their attention to detail and swiftness at answering questions are great. The overall quality of their employees and the subcontractors they use is impeccable. I feel completely confident having them in our house and around our kids.

I would say the best part is their attention to detail and thinking ahead and essentially giving us a heads-up on potential pitfalls so that we are not running into any surprises throughout the process.

George F.

VERIFIED May Construction Inc. CUSTOMER

12 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are competent.

The quality of the work was good. They were really good.

Brian K.

VERIFIED May Construction Inc. CUSTOMER

13 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I feel confident using them, because their business is run very well. Things don't fall between the cracks. They are organized and very responsive. If I have a question or concern, they address it right away.

They make certain that the client is pleased. I'm very pleased.

Michelle G.

VERIFIED May Construction Inc. CUSTOMER

14 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they do really high quality work. I think that you pay a very fair rate.

They're courteous and professional. I thought they did a really good job. We've used them several times. They just do a really good job.

Pat W.

VERIFIED May Construction Inc. CUSTOMER

15 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

Quality and thoroughness

They met my needs for what I wanted at that time. I wanted full project management, and they delivered.

Paul B.

VERIFIED May Construction Inc. CUSTOMER

16 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great. You should use them.

They are reliable, they do quality work, they are easy to communicate with, and they have good follow-up. They met all of my expectations.

Peter R.

VERIFIED May Construction Inc. CUSTOMER

17 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use May. I definitely recommend them.

Closure, quality, and cost, they stand behind their word.

Salene D.

VERIFIED May Construction Inc. CUSTOMER

18 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very detailed oriented and honest. They have the client's best interest in mind.

They were a team, and they worked well together.

Steve C.

VERIFIED May Construction Inc. CUSTOMER

19 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say that they're very thorough, and their cost estimates are very close to actual costs.

I would say the level of experience that they have, the subcontractors that they use seem to be high quality.

Dorothy H.

VERIFIED May Construction Inc. CUSTOMER

20 of 139

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very honest, and they follow through. They have efficient people working for them, and they are very prompt.

They were easy to deal with, and they responded right away if I had a question.

Read All 139 Survey Responses at Ratings View