DIAMOND CERTIFIED COMPANY REPORT
Matthew W. Johnson, General Contractor
Residential remodeling services in San Mateo County
Matthew W. Johnson, General Contractor provides residential remodeling services for San Mateo County residents. The company focuses on remodeling kitchens and bathrooms and building home additions, and its detailed design process allows for over-the-counter permit approvals in most cases.
Owner and company namesake Matthew Johnson began his construction career as a laborer in the 1970s. Mr. Johnson completed a four-year apprenticeship program soon after and worked as a journeyman carpenter for several years. In 1983, he earned his general contractor’s license and started remodeling residential properties of all sizes. “Over the years, I’ve created an agenda that helps homeowners consider all the aspects of their remodeling projects,” he says.
Matthew W. Johnson, General Contractor is meticulous about the way it works in clients’ homes. Mr. Johnson says keeping worksites safe and clean is his company’s primary concern. “My crews, subcontractors and I always work quickly and diligently, with minimum inconvenience to homeowners and their families.” To see examples of past work, Mr. Johnson invites potential customers to visit www.amorepleasanthome.com.
Company Philosophy
“We understand that many remodeling contractors have poor reputations, and we work hard to reverse those stereotypes and improve our industry by offering high quality work and unrivaled customer service. From the way we greet people on the phone to how we behave on jobsites, we strive to make each client’s experience a positive one.”
Serving all of San Mateo County including Menlo Park, Daly City, San Mateo, Foster City, Redwood City, S San Francisco, San Bruno and Hillsborough.
Residential Remodeling
Bathrooms & Kitchens
Additions
Comparative Summary
Matthew W. Johnson, General Contractor has been working in the construction industry since 1974. Mr. Johnson obtained his general contractor’s license in 1983 and has been offering residential remodeling services to San Mateo County residents ever since. His company focuses on remodeling kitchens and bathrooms and building home additions, and he says he’s especially adept at communicating with...
Frequently Asked Questions
Q: How long will my project take to complete?
A: "It varies based on the specifics of the project, but a typical bathroom remodel takes six to eight weeks, and a kitchen remodel takes 12 to 14 weeks."
Q: Do you maintain a clean worksite?
A: "Yes. In our contract, we specify that it’s our responsibility to haul away debris. We always make sure the house is swept clean and secured when we finish for the day. If we have to remove windows or doors, we make sure the openings ar...
Q: Can you handle the building permits for my remodeling project?
A: "Yes. Also, because we always draw up proper plans, we can often get permits approved over the counter. We understand the process and the concerns of the building department, and we prepare accordingly so no time is wasted."
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Industry Info
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With a little planning, remodeling a home can be an easy and enjoyable process.
Taking on a home remodeling project can be a daunting task, especially for homeowners who’ve never worked with contractors before. Matthew W. Johnson, a Belmont-based general contractor, says the process becomes much simpler with effective...
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Findings based on statistically reliable research from 42 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
86%
n = 42
Diamond Certified Qualification
Based on 42 customer surveys, we declare
Matthew W. Johnson, General Contractor
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 670
Continuously qualified since April 2005.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
John A. Verified Customer Name
"He has done so many things to our house. He practically rebuilt the house over a period of many years. He gave us a new roof, patio, and laundry room. He has done many things, and he is the only person I trust."
Research conducted by American Ratings Corporation. Ratings Methodology
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Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor
Survey Responses For
Matthew W. Johnson, General Contractor
Matthew W. Johnson, General Contractor: based on 42 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
John A. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is extremely trustworthy, responsive, professional, and he does what he says he is going to do. He doesn't stop until it is right."
"He has done so many things to our house. He practically rebuilt the house over a period of many years. He gave us a new roof, patio, and laundry room. He has done many things, and he is the only person I trust."John F. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I have used them for many years. They have a lot of integrity."
"They are very professional, and they always go above and beyond to make sure I am happy with every detail." Ana F. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very patient and helpful in planning the remodeling project. He was quick and prompt."
Julie O. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality, he did everything right. I was so happy. I would recommend him to anyone. I chose him because he was Diamond Certified. I don't use anything else. "
Wanda W. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very accommodating and willing to work with us. He addressed all of my questions and concerns."
Carol A. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've used him twice. The first time was in 1999. His follow-up was good. He managed every aspect of the project well, he let us know what was coming next, and he tried to make us happy."
Maxine M. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was punctual and there all the time. I didn't have to look for him. If for some reason he was not going to be on site, he would let me know why."
Paul S. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very professional and the workers were very prompt. Matt took the time to make sure all of our questions were answered, and everything was done to our satisfaction."
Martha C. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was knowledgeable and kept me informed."
Deborah W. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job, and they left the house very clean when they finished the job."
Diane H. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was honest and cooperative. He also came within budget."
Mrs. P. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was always on time with everything. The job he did for us was excellent."
Elena F. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:No
Q3 & Q4:"The job was well done."
Francis W. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very pleasant, prompt, and their communication was very good."
JoAnne S. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was completely reliable."
Mrs. M. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is punctual and very professional. He kept us updated on everything he was doing including the information about the permits."
Doug H. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He always showed up when he said he would, and kept in close contact. He also did good follow through."
Jamie C. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was reliable, and he did what he said he would. "
Mrs. H. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the convenience of his supervisory skills. I was glad he was there to do it instead of me."
Carol S. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He worked very closely with me and met all the deadlines we set."
Mary M. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is a solid guy, and he does what you ask him to do."
"Matthew listens."Michelle L. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very responsive, he returned phone calls, and he showed up on time. I asked him to make some small changes, and he was willing to do that without charging me. He was flexible."
Barbara R. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did what he said he would do. I thought he did a good job overall."
DeeAnne Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were outstanding. They listened to my needs. We worked well together to plan the project. I was very pleased. "
Norma N. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was very thorough, he explained everything, and he always answered any questions that I had."
Vera F. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They always showed up on time. "
Mrs. D. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He had a positive attitude, and he planned his schedule accurately. Even when things came up, he adjusted nicely."
Kevin O. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is honest, and he communicates really well."
Mrs. M. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like his promptness."
Juliet B. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His attention to detail and his determination to get the job done."
Jay H. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is always very responsive, on time, and fair."
"It wasn't a hassle to get a hold of him. He was easy to contact, and he always knew what the price was going to be."Vince L. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He is by the books, and he handles all the details so you don't have to worry about anything ever falling apart."
"He took care of all the subcontractors by working with them directly. I did not have to deal with anything."Mrs. B. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He responds very quickly."
Mella T. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was reliable, and he communicated very well. His work was also good."
Jim T. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:No
Q3 & Q4:"The quality was good."
Mella T. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"His communication is excellent. If we needed to leave him a message, he would get right back to us. He would let us know what was going on and what would happen the next day, which was very easeful. The work was completed in a timely manner. It took less time than he had estimated."
Ginger F. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was nice as a human being."
Mrs. B. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was there when he said he would be. He and his assistant were very conscientious and respectful of my home."
Ron H. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:No
Q3 & Q4:"I like him personally."
Martha E. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked everything he did up until the finishing work."
Tony G. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing stands out."
Maureen H. Verified Matthew W. Johnson, General Contractor Customer Name
Q1:
Q2:No
Q3 & Q4:"The finished product was satisfactory."
