DIAMOND CERTIFIED COMPANY REPORT
Mason-McDuffie Mortgage Corporation
Mason-McDuffie Mortgage Corporation helps Northern California clients secure residential real estate loans, refinance their homes, take advantage of home equities and navigate various other aspects of the mortgage industry. Established in 1887, the company is licensed in 20 states and has branches throughout the United States to best serve its clients. Its professionals aim to create “frustrationfree zones” for customers that extend throughout the entire home buying process, from the primary loan application to the move-in date.
If clients already own their homes, Mason-McDuffie Mortgage Corporation can counsel them toward refinancing options that reduce interest rates and lower monthly payments. Once homeowners have built enough equity, the company offers equity management services that educate them on how to increase their net worth.
Mason-McDuffie Mortgage Corporation originates, underwrites and funds all its own loans. Managing partner Brian T. Linchey says retaining control over the entire lending process gives the company great flexibility in how it structures loans and how quickly it closes them. “Our experienced loan team and dozens of investors make it easy for us to help every client achieve their financial goals and find the home of their dreams.”
Company Philosophy
“We know the financial security of our clients begins at home, so our mortgage professionals give them the personal attention and respect they deserve. We consider ourselves ‘trusted advisors,’ and as such, we look at each client’s total financial picture. We help them analyze their options and make choices that will be the most effective for their specific financial needs.”
Serving all of Contra Costa County including Walnut Creek, Pittsburg, Concord, Richmond, Antioch, Pleasant Hill, San Pablo, Oakley, Pinole and Orinda.
Residential Real Estate Loans
Refinancing
FHA, VA, CalHFA, CalPERS, CalSTR’s
NHF, Conforming and Jumbo Loans
Map
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Findings based on statistically reliable research from 171 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
92%
n = 171
Diamond Certified Qualification
Based on 171 customer surveys, we declare
Mason-McDuffie Mortgage Corporation
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 967
Continuously qualified since October 2006.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Anthony B. Verified Customer Name
"They were pretty much available around the clock. She was a very nice woman. She was helpful and suggestive."
Research conducted by American Ratings Corporation. Ratings Methodology
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Mason-McDuffie Mortgage Corporation
Mason-McDuffie Mortgage Corporation
Mason-McDuffie Mortgage Corporation
Mason-McDuffie Mortgage Corporation
Mason-McDuffie Mortgage Corporation
Survey Responses For
Mason-McDuffie Mortgage Corporation
Mason-McDuffie Mortgage Corporation: based on 171 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Anthony B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty much available around the clock. She was a very nice woman. She was helpful and suggestive."
Bruce A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, they were very businesslike and efficient. It was done with a very nice attitude."
Christopher N. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personal. They did one on one business. I've never met Karen, but she was really cool. She made us feel like family."
Cody F. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The Agent, Debbie Sundlie, was just amazing. She was quick and she called us back when she said she would. She pushed everything so that we could move in on the day that we were supposed to, instead of waiting for the funds to post on a weekend. They are the only ones I would go to for a resale. They were absolutely fantastic."
David V. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She was just personal. She kept me informed about everything. She was awesome and one of the most professional people I had met. She was really upfront and kept me well informed, updating with me all of the necessary paperwork. That really makes a difference. I believe her name was Melinda Moore."
Gabriela O. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick turnaround."
Kenneth T. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were hardworking."
Nickolas C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The very quick service, good communication and they seemed to put a lot of effort into it. They are the best. I was very impressed."
Paul J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the fact that they treated me with dignity and respect. They understood my situation, which was really unique, very difficult, and an emotionally draining and challenging divorce. Melinda Moore was just the best. She cared about me as an individual and always got back to me within an hour. She was very courteous. She found a way to do what we thought was impossible, keeping my house without going through a subprime or going into debt. I'm still in my house and my payments are lower. She was very personable and extremely knowledgeable of different ways of getting things done. The mortgage industry and her 'can do' attitude was infectious."
William V. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The professionalism, the speed in handling the transaction, and the friendliness."
Ardith T. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Pat was easily accessible and very nice."
Christine J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was quick and convenient. It went smoothly. Before I knew it, it was done."
Diana D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the guidance of JR."
Jerry A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They handled everything. They were very thorough."
K.C.T. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can always contact them. They are always available."
Thomas M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Craig was easy to work with. He was on top of everything."
Maurice D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good."
Nicholas J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked the way they communicated. They kept us up to date."
Paul J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their hands on and the personal service, I like the personal touch. They are very responsive. There is a lot of sympathy and empathy."
William V. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the initial broker I spoke with, Jimmy Spent."
Grace B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The communication was good."
Vikkie C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quick turnaround on the loan. The lender was available and provided a fast response to all of my questions."
Mara M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy who came out was very personable. The procedure seemed to go very fast."
Carrie C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bill Simpson worked very well with us. He really explained the process."
Joanne A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I am in real estate and have worked with Melinda for years, so when it came time for me to purchase a new home, I called Melinda. She is very efficient, courteous, and returns calls promptly."
Daniel M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to get ahold of when I had questions. They always called me back when necessary. They were personable, and my rates stayed the same as my original quote."
Catherine A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable, and they took care of everything for me."
Julie L. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest service."
Diana M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the care and concern we were shown, and the excellent service we received."
Sergio R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Greg was very professional and quick."
Jennifer G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked Marie, the agent who helped me. She was really nice."
Gregory S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took the time to work out the numbers and answer all my questions. This was my first purchase, and Marie Dibiase was my agent. I liked the fact that she didn't rush me."
Joseph C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and availability."
Brett G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked my agent."
Jennifer H. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on top of everything, and they let me know what was happening every step of the way."
Jerry D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient."
Alfred R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ed was very nice. He didn't pressure me, and he got the job done in a short period of time."
Sophie M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledgeable."
Loretta Q. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were great. They did what they were supposed to do."
Robert S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism. Everything was in writing, they gave me a lot of options, and they followed through."
Keith R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that it was quick and easy."
Clinton L. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was fast, and they were friendly."
Stacey G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've been doing business with JD Woodson since he was with another company. He has always provided us with exceptional personal service."
Gladys F. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick. I got my loan very fast."
Catherine M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the excellent customer service, their patience, and attention to detail. They were wonderful. They explained all my options. I've never bought a houseboat before, so it was good to have them explain everything."
Iris V. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The entire process went smoothly, and there were no surprises."
Sally D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought Melinda Morgan was on top of things. She knew what was going on in the industry and what was available. Her communication skills were really good. She was very attentive."
April H. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"If I had any questions, they would explain everything to me in a way that I could understand. They even sent me a gift at the end of the process."
S.P. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was a good loan. I talked to my friend about getting a loan from them."
Catrina O. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Dealing with Bill Simpson."
Amana J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know."
Joshua J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their follow-through, and the fact that they let us know what was going on."
Janie M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the fact that they helped me out of a terrible financial jam. They were so helpful."
H.N. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was on time and on schedule."
Luis V. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything worked out better than with the last mortgage company I used. They seem to offer more options."
Troy J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to do a difficult loan that no one else could do."
Eric J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on top of everything. They used plain language, and I felt like I was on the same page with them. They were upfront and honest."
Maria T. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person I was dealing with."
Jorge H. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got me the loan quickly."
Andrew G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person that I dealt with always called me back. She was honest and communicated well."
Clifford T. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the personal attention that Jimmy Spence and his assistant gave me. They had a good feel of what I wanted and answered all my questions. When there was a possibility of saving money, they let me know."
Karen K. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people I dealt with were personable, available and prompt. They answered questions in layman terms."
Sandra G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're focused on client service, and they respond quickly to questions and e-mails. They always gave me very thorough information."
Cintia Q. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They answered all my questions."
Monique J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was very comfortable with my consultant Melinda Mares. She did a great job."
Jose D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ed Jeffry and Luke Currie were very friendly and easy to work with. They helped us get a good loan."
Maria F. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Margie Carino."
Pamela D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I would give them a rating of '12' if I could. I have nothing but good things to say about them. The agent who worked with me was very professional."
Ryan A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive."
William N. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the attention to detail and their responsiveness."
H.L. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought Greg Heffron was very professional. He did everything he said he was going to do, and he guided me and my family in the direction of what we needed. He is definitely an asset to the company."
David G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional and honest."
Chester E. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their communication."
Octavio C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ms. Mares was really nice."
Julie J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very informative, expedient and diligent. They gave me the best options."
Timothy C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The efficiency of Bill Simpson and his on-time performance."
Andrew W. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked dealing with Jonas Champion. He was very knowledgeable, and he gave me quality service."
Chance G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept us abreast of the loan as it went along. They also let us know when they needed something pertaining to the loan. Overall, they were very available."
Ronald B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the person who got me the loan."
Mark G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Brian Linchey."
Alison O. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They made it all happen and it was a little tenuous. I appreciated that they made it all happen within my tenuous time frame."
Dana K. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and they did what they said they would do. They were very responsive. They returned my phone calls promptly. They had the correct answers and the information I asked for."
Marie B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought I got good responses from the person I was working with, Melinda. She was helpful."
Mark S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Whenever I had a question, they were always great about answering it quickly and making sure I understood everything."
Michael U. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt. I thought it was pretty good overall."
R.C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were really helpful. They answered our questions. There were no disagreements and things went smoothly."
Antonio B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their agents did quite well with me."
Clarence B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very professional. Things went very smoothly."
Donald M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly personality."
Fred S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The convenience of the credit union."
Louis G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The follow through, they were honest and really helped us out."
Mark L. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Once we got going, Perry pulled everything together fast."
David S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We received personal service and a down to earth attitude from Brian."
Maria V. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to deal with and very helpful."
Jon H. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The friendliness and willingness to work with me."
Sanjay C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was good. They helped us with the whole process."
Vanessa L. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was quick. They got the job done quickly."
William H. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The agent was very helpful and always available."
Martin J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Communication."
Bryan A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kaveh was outstanding, very informative, and he didn't pressure us into anything. He worked hard to find us the best loan that fit our situation."
Anthony E. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was good. He explained everything, and he was not pushy. I got what I wanted."
Elbert H. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person I worked with was pretty helpful in securing the mortgage."
Robert R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal customer service."
Jasen C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The best thing about the whole experience was Brian Linchey."
George T. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My broker took care of everything I needed."
Carolyn R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"JD Woodson was very nice, and he did a lot of personal contacts for us."
William S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The communication was good."
Karl C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They looked very hard at my financial situation to make the loan work for me. We weren't the perfect candidate, but they set it up right and gave us some ideas to make it work. We were finally approved. The other two mortgage companies we went to said it."
Kimberly J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their responsiveness, and they had answers to all my questions. I worked with two really great people. I appreciated their professionalism and willingness to work with me."
Ann V. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Every time I had to contact them, they were very friendly and efficient. They handled everything very professionally."
Henry A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their courtesy and attention."
James R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their willingness to work through the various tough issues that arose."
Bryan M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were available most of time, and they responded to phone calls in a short period of time."
Nigel R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The broker was fantastic. He gave me expert advice, and he had a strategy and a plan. I had no problems with him at all. When there was a problem, it was with the bank."
James W. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their honest approach, and they worked with me on the loan options that were available."
Beth D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person that I worked with was helpful, upfront and she had a nice personality."
Dennis M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was treated very well, which I really appreciated. They got me into something I didn't think I could get into."
Cynthia D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I was buying the house, they changed all of the rules. They let me do it over the Internet. I scanned papers instead of having to run them down there."
David E. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked with me. They were very helpful."
Dennis R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Her personality, dealing with her personality and the different issues with the paperwork and the standard things that go on when processing it, she was very personable. Also, my Realtor, David Love, mentioned that he was quite happy with her too, so much so, that he looks for her when he is in need of a broker. My broker's name is Debbie Sundlie."
Elexa S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable in answering questions. He was able to be contacted. He was very informative and he helped out a lot. They did a great job."
Felicia A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their responsiveness."
Jane K. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked working with Brian. He was always very responsive when I had questions."
John B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were just very easy to deal with. They kept things moving along for us. It was very nice and very easy. They have a convenient location and most of it was done by fax."
Kyle H. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"The lady I used was very helpful and personable. She explained everything very well."
Allison C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"JD, our broker, was awesome."
Christopher C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick."
James E. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It needed to be done quickly and they performed."
Rosalind B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very courteous and they worked with us."
Shirley A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did extra work at the end."
William G. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I got the money."
William A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Carol is the only reason I would use them again."
Kathleen D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful and informative."
Don S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient and pleasant to do business with."
Leland V. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They communicated well."
H.L. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We worked with Brian. He was very knowledgeable."
Anne F. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they kept me informed and explained things to me."
Jennifer C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fine, gave good service, and explained the process."
Cynthia L. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly, helpful, and answered my questions."
Brent M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"In the beginning, they were very understanding of my needs."
Wendy A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to get the job done, and that was what I was looking for."
Jacob M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quickness in which they handled the loan."
Michael K. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We had two representatives help us. Both Brian and the other person followed up well with things."
Carlos R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It all went okay."
Linda K. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the fact that they were willing to work with me in terms of time and location."
Reyna R. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took the time to look for the best loan I would qualify for."
Nicholas M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy we worked with was very personable."
Douglas W. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were straightforward, and they facilitated the process well."
Barbara C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personnel who worked with us."
A.A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service I got from them."
Harry J. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They responded to us quickly."
Timothy D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"He seemed to know what he was doing."
G.D. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and gave us good service."
Daniel S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Jimmy Spence was very knowledgeable."
Steven B. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their honesty."
Bud F. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good rates."
A.S. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"They closed the loan."
Lyn A. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"I liked the team that I worked with. They were very nice."
Francisco T. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"They were very nice, and they helped me get everything I needed on time."
Ruth L. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"The broker we worked with was very easy to contact."
Alan W. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"The accomplishment."
Gerald C. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I can't say because nothing stood out."
Jason W. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know. There was not anything that grabbed my attention."
Kay K. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was quick and easy."
Jeanne M. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"He answered my phone calls."
John H. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got us through it."
Barry K. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bill Simpson did the best he could to disclose the terms and conditions we were getting."
Alan Z. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing, it was a bad experience for me."
Craig W. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing is really coming to me."
Robert W. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
Tim W. Verified Mason-McDuffie Mortgage Corporation Customer Name
Q1:
Q2:No
Q3 & Q4:"When there was a problem, they were able to fix it quickly."
