Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
July 2009
We declare that Martin & Harris Appliances HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1548
(415) 347-6979
2158 Fourth Street
San Rafael, CA 94901

Martin & Harris Appliances sells refrigerators, dishwashers, laundry machines, ovens, cooktops and many other products from top manufacturers such as Maytag, General Electric, Whirlpool, KitchenAid and Bosch. The family-owned and operated company’s San Rafael showroom features appliance demonstrations in practical home environments, and its in-house sales professionals are trained to help customers identify the right products to fit their specific needs and budgets.

The Berry family has owned Martin & Harris Appliances for more than 50 years. Owner Paul Berry says the company has developed a loyal, repeat customer base because of its competitive prices, impressive products and personalized service. “Our warehouse is located on the premises, so we can offer immediate pickup and fast delivery. If a customer is looking for something we don’t have in stock, we’ll special order it.”

Martin & Harris Appliances also features a comprehensive service and parts department that fixes most major appliance brands. To learn more or to order appliances for home delivery, Mr. Berry invites potential customers to visit www.martin-harris.com.

Company Philosophy

“We work hard to assist our customers with every aspect of their appliance purchases, whether it’s placing a custom order or making a long-distance delivery. We aim to utilize our friendly staff and small size to provide highly personalized service.”

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Major Household Appliances
Sales, Service & Parts

Amana
Bosche
Broan
General Electric
Hotpoint
KitchenAid
Maytag
Maytag
Samsung
U-Line
Whirlpool
Whirlpool

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for appliance showrooms that have earned the prestigious Diamond Certified award. For Martin & Harris Appliances, the key to achieving and maintaining customer satisfaction is consistently providing personalized service for each person who enters its San Rafael store. “We have our...

Frequently Asked Questions

Q: Do you also deliver and install appliances?
A: "Yes, we offer free local delivery and installation on free-standing appliances."
Q: Do you service the appliances you sell?
A: "Yes, we service all the brands of appliances we carry. Our service and repair technicians have been here for 30 years and are factory authorized, so you can be assured they’ll take care of your problem."
Q: Can you service appliances that weren’t originally purchased from your store?
A: "Yes, if it’s a brand that we carry and are authorized to repair."

Map

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Industry Info

Regularly maintain your household appliances to save money and maximize their efficiency.
Many common household appliance problems can be avoided by following basic maintenance routines. In addition to minimizing the chances of breakdowns and saving you money on costly repairs, regular maintenance will extend the lifespan of your...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Martin & Harris Appliances
has passed all rating steps and has earned
The Diamond Certified Award
No. 1548
Continuously qualified since July 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Al B. Verified Customer Name
"They have a good selection of products to choose from."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Martin & Harris Appliances
2158 Fourth Street
San Rafael, CA 94901
(415) 347-6979
(415) 453-0905 fax
DCID4154542021

Mon –Fri: 8am – 5:30pm
Sat: 9am – 4pm

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Paul Berry
10
Bosche, Certified Factory-Authorized Servicers and Dealers for Whirlpool, General Electric and Samsung, KitchenAid, Maytag
2016, 30332
Liability Insurance, Workers' Compensation
Sales and Service of Major Household Appliances and Parts
Amana, Bosche, Broan, General Electric, Hotpoint, KitchenAid, Maytag, Samsung, U-Line, Whirlpool
Residential and Commercial
Manufacturers' Warranties on Appliances, 5-Year Extended Warranties Available
GE Money 90 Days or Six Months No Interest with Minimum Payments
Marin Appliance Showrooms

Photo & Video Gallery

Survey Responses For

Martin & Harris Appliances

Martin & Harris Appliances: Average 9 out of 10 based on 200 unique customer surveys of these open ended questions.
Al B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a very good company and they're local."

"They have a good selection of products to choose from."

Eric O. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know what they're doing."

"I don't have to call them back to get the repair done twice. They're doing a darn good job."

Jennifer C. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were trustworthy and they knew exactly what to do to repair my refrigerator. "

"Their knowledge, I like that they carried all of the hard-to-find parts that I needed."

John M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They do a good job."

Juliet B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When you initially go in there, you think it's going to be really expensive because they have high-end appliances, but they're just as competitive as everyone else, and they are able to get the bids that you need."

"I was able to go in there and pick up one appliance and also order another one to fit in the space that I had."

Kerri M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They care about their customers."

"I feel like they will work with you to help you find what you actually need."

Malcolm R. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're easy to deal with, prices are good, and they deliver when they say they'll deliver, so it's a little bit of everything."

"The convenience, I live near the store so it's very convenient for me. I'm very satisfied with them."

Margaret D. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"This time, I liked the salesman who helped me, he really spoke my language. "

Michael V. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked shopping at a local store rather than some big box place, and the salesperson was pleasant. "

"It was pretty straightforward. They had what I needed, and I bought it. I'm a satisfied customer."

Nancy C. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust them because they've been around for so long. I don't want to go to a big box, even though the price might be less. I don't have very much money, but I appreciate the quality that I got, and I liked the delivery. I trust the whole experience. "

"I trust them."

Phil G. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Courtesy, on the spot delivery, and they handle the used products by getting rid of them."

"The after-service, the gentleman they have there is extremely knowledgeable. It's excellent. We've been very happy."

Sam S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have the best service and the best prices in the Bay Area."

"I liked best the fact that they had what I wanted. They delivered it promptly, and both the setup and the service were excellent."

Anne L. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really go the extra mile, especially with delivery and installation. My home is particularly difficult for delivery and installs. I've had them make three deliveries in two years with appliances that I've bought. The appliances are bulky, heavy, and one installation involved dealing with my gas line. Martin & Harris' workmen knew how to handle installations and deliveries. I have complete confidence in them. "

"I liked that they delivered on time, made it convenient for me, and took care of the installations without any problems. "

Audrey D. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good, local company that we've been using for years as the source to get all of our household appliances. They have excellent customer service and knowledgeable employees. I only have good things to say about the quality of their services. I have no complaints. "

"I like that we can shop locally with a reputable company and support local businesses. Martin & Harris is a dependable and reliable company. "

Barbara V. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have purchased 3 or 4 appliances from them over the years and have always been pleased with how I was treated and with the quality of the appliances they carry. Their employees know what they are selling and Martin & Harris takes good care of their customers. I want to do business with companies that have been around for a long time."

"I like them because they've been around for years. I prefer doing business with small, locally owned companies here in San Rafael, rather than big box companies with employees who couldn't care less and barely know what they are selling. Martin & Harris' employees are always courteous, helpful, and professional."

Bill B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company if you need home appliances. They have very good people working for them who know everything about what they sell. They take care of everything that you need. They are organized and do a really good job of getting the appliances delivered and installed. It's the only place I go. They've been in business for years. "

"I like that they are a longtime local company that offers personalized services. "

Craig A. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company. I've been using them to purchase my appliances for years. They have nice people, a good selection, and they can always get what I want if they do not have it. I've been very pleased with their quality of service. I have not found that level of service anywhere else. It is just easy to go to them for what I need. "

"I like that they are there for me to use whenever I need another appliance and that they service what they sell too. I do not have any hassles, because I purchase from them."

Deborah F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, fast, and knowledgeable about what they sell. I had a new dishwasher within 24 hours. I was happy about the convenience and fast turnaround. It was a hassle-free experience for me. I have used them before, so I know what to expect and that I will have a good experience, because they know what they are doing. "

"I like that they are always willing to work with me on price. They save me time, and the problem is solved quickly."

Diane E. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I needed a new stove. I had used them before for appliances, so they were the first company I looked at. They had what I needed, and the price seemed fair. They took care of the installation and delivery. I have enjoyed my new stove and will check with them again the next time I need an appliance. "

"I liked that they were able to answer questions, and it was an easy process. The installation process went very smoothly. They have a fast turnaround time. You don't have to wait a long time for what you want to be in stock, be delivered, or be installed. "

Dorothy M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have purchased many appliances from them over the years. I have also used their repair services too. I have always found everything they've done quite satisfactory. I have no complaints about their products or their repair services. They are the only company I consult with when it is time to buy a major appliance."

"While I sure wish everything wasn't so expensive, I know I can count on Martin & Harris. I know they have good sales people and that they will do the deliveries and installations without any problems. I've never had the slightest trouble with them, which is why I continue to use them. "

James S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been going to Martin & Harris Appliances for 40 years. I know they can be trusted. They sell good products, they know their products, they support their products, and I know I can rely on their repair service too. They do everything right. I am satisfied. "

"For the delivery, installation, and repair side, they arrive on time and do a really good job installing and fixing things. I know that if I have a problem, they will have the solution for me. I just don't worry about anything with them."

Jessie T. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the smaller store with knowledgeable salespeople rather than going to the big box stores. I like going to them because I get personal attention. I've bought various appliances from them over the years. I have been very satisfied."

"I like that the service man and installers are very competent and very nice too. I liked my most recent experience when they helped me buy a new dryer, because they helped me pick out just the right one for my needs. "

Katherine F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice people and have great customer service. I think their good brands are a nice fit with their great customer service. I like how they handled everything so efficiently and sent the paperwork properly too."

"Our landlord suggested them. Martin & Harris delivered and installed our washer and dryer on moving day, and they did a great job. Everything turned out just great. We can see why our landlord suggested them. We will use them again."

Michael O. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They've been in business a long time. They are just down the street. If I call and need help for repairs, I am not talking to someone in another country. I like the convenience, dependability, and help from a local company that serves its community. "

"Appliances are eventually going to need repairs and when they do, Martin & Harris is going to be there to get the job done and support what they've sold. I am not going to have to deal with someone in another country. The whole experience is going to be faster and easier, because I am working with someone just down the street and not half way around the world. I like how they responded the last time I needed service. "

Phil B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Over the years, I know I have bought both a stove and a refrigerator from them. They are good quality appliances. I liked the experience I had buying from them. They offer a higher level quality of customer service than most other places. I like the simplicity of using a local company that delivers and installs. It was a great experience."

"I like that their installers are knowledgeable about what they are installing and can answer questions."

Robert C. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good, local, and honest company that always gives me useful information, helpful advice, and provides good customer service. We've been using them for a number of years and have always been satisfied. I'm willing to do this survey because of how much I have enjoyed doing business with them over the years. "

"I like that they are local and family owned the best. I like working with local companies whenever possible. I would recommend them."

Tom K. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked that it is a one store operation and an old time local business. They are very knowledgeable about everything they sell there. We recently bought a refrigerator, and everyone was very nice. It's a friendly and helpful environment to shop in. "

"My wife liked the knowledge and courtesy of the delivery men. They were very pleasant and professional. She wanted them to get some credit too for being good at their jobs. "

Wayne K. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used them several times, maybe more over the many years they've been around. I've lived near them. They do a great job in sales and service. They are just an excellent store, the way they run things there."

"They asked me what I wanted, showed me what they had, and in 24 hours the product was delivered and running in my home. It was that easy, that simple. They just take all the hassle out of buying appliances. They do it all, and they do it quickly."

Annamarie M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was easy. You just go in and pick it out. It was prompt. Someone assists you in installing it. The installation fee was reasonable and there were no extra charges. I have been happy with them."

Brad S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service, their price, and their speed of delivery, everything was excellent. They are better than the Big Buck store, even in price. "

Christopher H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have just been dealing with them for over 20 years. They've always been good. I especially like Charlie, the repair guy. He is just a great guy."

Darlene R. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"There is not one thing in particular, but they did what we expected. We were pleased. We like to support small businesses."

Elizabeth H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick in responding and they did a good job. The repairman was knowledgeable of the appliance. He knew what he was doing. I was satisfied with them."

Fred B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are on time, they do what they say, and they stand behind their product."

Georgia P. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took care of me right away."

Grace H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They sell good quality merchandise."

Jack V. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We had good service and good sales service. The people came, they put in our appliances, and they recycled our old ones. We have been going to them for years."

Jean A. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I bought several things from them. After I had my last purchase from them installed, I felt like something was wrong. I phoned Martin & Harris to let them know that I thought something was wrong and the person on the phone agreed with me. Martin & Harris sent their technician out to look at it, he tore the whole thing apart and found that GE's manufacturing had a wiring mistake. He then switched all the wires to how they should be. Had he not been determined to fix what was wrong, I could have had a fire in my kitchen. When I buy something, it is going to be from Martin & Harris. I think they are perfect, from their salesperson to their customer service team."

Eric E. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had what I needed in stock and they were flexible with having someone else come pick it up."

Jill S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was fine. It was in stock and they delivered it on time."

Jim H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Martin & Harris carries good brands. We have always been satisfied with what we purchase there. They always come when we call. Their repair service has been excellent."

Joyce F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The installers they hire are outstanding. They knew what they were doing, they worked in a really workmen proficiency, and they were good. He should keep them. Purchasing was fine too. There were no problems. I got what I wanted."

Kim P. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:"The repair guy was very helpful. The last service I got from them was a repair service."

Laraine A. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was easy going into their store rather than having to run all over a big store."

Liz G. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seem like they know what they are doing. It is not a crazy, crowded, Home Depot-style service. There is always somebody there to help. "

Marsha S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a local company, not a chain. They were helpful."

Mary O. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their repairman, Fred, knew what he was doing. I have been using their repair services for years. They have a good reputation in Marin."

Monique V. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy who came out to do the repair literally went above and beyond what he needed to do. He spent a lot of time with us to fix what needed to be repaired with a warranty issue we had. He was great. He only charged me what was quoted over the phone, even though he was here much longer than he thought he was going to be. I was very pleased."

Patricia K. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have great service, good product, and great pricing. I am very happy with them. I wish more businesses would operate like they do."

Robert M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were timely and they took care of business. They got what we ordered quickly. They were here when they said they would be. We are very glad they are there."

Robert P. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their attentiveness, knowledge, and the availability of parts, I needed a part for my refrigerator and freezer and they had them in stock."

Roger C. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service, they are very nice. They know what they are doing."

Sarah F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had good customer service. I got a good price. I think Chris helped me. He answered my questions and he made a follow-up call to check in with me. I am happy with them."

Shirley B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are good. They have quality appliances that I want. They are efficient. Their prices are right. I trust them."

Stephen F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service, they let us pay on a payment plan. We were in a jam during the last holidays. They let us do a payment plan. I love them. They are great. They are right down the street from me."

Terry H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that they were very quick in answering my questions, they did a nice job installing the unit. They were in and out of here very quickly."

Vicky N. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very quick in answering our service calls, very helpful, and we had a guy who came out and was very polite. He fixed the problem for us without any delay."

Walt V. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good service, personable, and professional"

William R. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly, helpful, and everything worked out fine. I didn't have any problem with them at all. They help me find items if I can't find them. They have been very helpful. They have good service. They sent someone out right away to help me. Their salespeople have been very good. Their service is good, the product is good, and I am happy with them. "

Alex T. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are not a big box store. They are a local business that offers a good service. They are very helpful and reasonably priced. "

Andy G. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are friendly. They are a small, local company. "

Ann W. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they would."

Annabella E. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly and prompt. The quality was good. We liked their service. They were friendly, professional, and they delivered. They put everything back if they moved things, and they disposed of my old machine for me. They were very nice, and the"

Annette N. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're local, they have a good selection, their delivery is easy, and their salespeople are knowledgeable."

Barbara D. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are honest. They told me to keep my old Kitchen Aid dishwasher until it dies completely, because it is a good machine. We buy from them whenever we can. We purchased a refrigerator, washing machine, and a dryer from them. They have the best repair me"

Barbara M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They knew what they were doing, and they recommended installers who were timely. They did a good job. The bill came in a timely fashion, and I liked that they didn't make me pay the entire cost of the project upfront. I liked that they trusted me with the"

Betty B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was very quick. It didn't take a long time to get my question answered, which was what I liked best."

Betty D. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick and conveniently located. They had what we were looking for, and they had a good price. They were perfect."

Brandon D. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are a local business."

Caroline H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Prompt, efficient, and courteous, I thought they were perfect."

Charlotte S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have used them before. They are courteous and capable. I call them whenever I need an appliance."

Curtis P. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were here on time, and they did a good job."

Darrell N. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came when I called them."

Diana F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time. I ordered something over the phone, and they were okay with that."

Dolores O. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They offer personal service. Their service is more one on one, where they know who you are the next day. Also, they are very helpful with trying to find me certain items."

Eva B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are local, and I always find whatever I need. I buy all of my appliances from them."

Flavio G. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them for many years. They're local people. We've always been satisfied with their service, so we always go back. I think they do a very good job."

Gary S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are locally owned, and they give us good service."

Genise S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're phenomenal. Their service is great, their delivery is great, and they are very knowledgeable. They really know what they're doing. "

Gloria M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've always been satisfied with them. I plan to use them again soon."

Grey S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've bought several things from them, and we've never had a problem. Everything has been fine. They are always very helpful with information, and they really know their appliances."

Heidi W. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good location and good delivery"

Hilary H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're local and established."

Italia B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was wonderful. The people who worked there and the delivery people were all very nice and helpful. They were a little more expensive than other stores, but it was worth it. I would go back."

Janet S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've dealt with them several times. They're convenient for us, and they have a good reputation. They've been around for a long time."

Jeanette B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service department is just great."

Jerry E. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They had a great selection of products, the delivery was quick, and I got a great price on a new dishwasher. "

Jim W. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The pricing was good, and they delivered when they said they would. I thought they did a great job."

Joan W. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a great job. Everything about our experience was excellent."

Joanne F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're reliable, they respond quickly to service calls, they follow through to make sure the service gets done, and the repairs are done well."

Johanna M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're reliable."

John C. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very efficient and knowledgeable."

John H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're a local company. I love Paul. The people that have come out have been helpful and pleasant. They are always on time, and they're knowledgeable."

Kathy M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Give them a '12'. Years ago my refrigerator suddenly died and all of my food would have spoiled if I didn't get a new one delivered and hooked up right away. I ran down to their location and bought the one they had on the floor. They knew I was in a bind,"

Larry G. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people were personable and helpful. Everything was as expected, and there were no surprises."

Leonard P. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've bought a lot of appliances from them. They're very good. Their customer service is excellent, and their prices are competitive."

Leslie P. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful. Everything was great. We tried to buy a dishwasher at another place, but we got the runaround, especially about the delivery. At Martin & Harris, everyone was straightforward. They made everything easy. We were able to pick up our "

Lois M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've used them three times. The service is wonderful, and the delivery is quick. I like the appliances I bought."

Mark A. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their approach when you go into buy something. They're very helpful. They're excellent people to deal with. They've always been so nice and informative."

Martha R. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When I talked to some friends, they really liked the information they received when they purchased their appliances from Martin & Harris. So when I needed a new washer and dryer, I went to them. I had a lot of questions. They were very clear and forthcoming."

Mary B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were local, and they delivered quickly. They were great."

Mary H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We appreciated their expertise and their direct responses to the questions we asked."

Melinda M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they're local. I assume they're privately owned. The prices are good, and they have a good variety to choose from. They gave really good service in every area."

Michael K. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're honest and very helpful. They have enough staff on hand that you get good one-on-one service. I bought my previous appliances from Sears, and it was a really bad experience. This is my neighborhood shop. They have a good range from basic to high-e"

Mischa M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their staff was knowledgeable, and it was a no pressure situation. They listened to what I wanted, and they were helpful. They gave me information, without overwhelming me with their own agenda. Their prices might have been slightly higher than elsewhere,"

Nancy R. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service and the knowledge, everything went smoothly."

Nathan K. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had significant problems with one of the pieces of equipment I bought from them, but they were great about coming out and attempting to repair it. They eventually replaced it without a problem. The people I dealt with were terrific."

Paul H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We use them for parts. They're convenient, nice, and they offer reasonable pricing."

Peter V. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and very helpful. They went out of their way to take care of our problem. They were conveniently located."

Rachael A. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very soft spoken, not pushy at all. It was a very good experience."

Rob R. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I got to speak directly to the service technician who was very knowledgeable and very helpful. The parts guy was also very helpful."

Roberta R. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're great. Their customer service is phenomenal, and they have great prices. They're a great group of people."

Sharol O. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The knowledge they have, our experience was excellent. "

Sherry Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've been using them for fifteen years. They're competitive with their prices, they give excellent service, and the sales staff listens to what we need. They are knowledgeable and informative. We talk them up all the time with our friends and neighbors."

Wade S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're local, their people are great, and their prices seems fair."

Walter F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have their own repair service."

Ann S. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"So far, it works."

"I just needed a working refrigerator, and we got one."

Don B. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have a lot of products, they've been around a very long time, and I haven't had anything fail yet."

"I knew the products were there, and I went to them because my son had used them and they seemed to know what they were doing. "

Jason J. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Great reliability of the product and workers, and they're timely as well."

"The gentleman who came out and helped us with the repair was really professional and nice. "

Michael A. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I think they offer good customer service, and that's important when you're trying to decide what type of appliance you're going to buy."

"I like the fact that they're just honest and they're good at helping you choose the right appliance."

Richard S. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's convenient and they're friendly."

"The convenience"

Brant O. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I've used them several times, and they have great customer service. I was able to get a part through them, as well as get an appliance. I simply called them up and had it delivered. They make it very easy. "

"I like that they have a very friendly and knowledgeable staff and how they make it a very easy process to purchase an appliance, have it delivered, and have it installed."

Jim B. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have nice professional sales people. They are local and very helpful there. I always want to try to buy local if I can. "

"They are convenient to where I live, and they just make everything about getting a new appliance fast and easy. I've just always gone there and see no reason to go anywhere else."

John B. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I like buying from a family owned businesses. We try to buy local and from family owned businesses, because we are a family owned business too. I've bought two refrigerators from them and two stove tops from them over the last 18 years we've lived here. I'm Italian, and I cook a lot. They've always been friendly and very nice. "

"They have an excellent reputation. My adult children and my neighbor now buy from them. I've always told everyone how satisfied I've been with Martin & Harris Appliances. Their sales people are always very nice, helpful, and friendly."

Wendy D. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"We've used them over the years to get our appliances, our dishwasher, clothes washer, and other appliances too. I've had very good experiences with them. They are reputable, local, and their sales persons are well trained and polite. "

"I like that if you are in a hurry and really need to replace your appliance quickly, Martin & Harris can make that happen much easier than all of the other places. "

George N. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"No hassle at all, it was easy. They have nice explanations of the products they sell. I was pleased with the experience."

James R. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They had what I wanted and they fixed what I needed fixed. I have been using them for the last 10 to 15 years."

Jean S. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their personnel make the difference."

Albert L. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Professionalism and knowledge, they give the impression that they know what they are doing."

Alfred A. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Promptness, courtesy, and efficiency"

Ananya H. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked not having to deal with a giant company like Home Depot for my appliances. When I go into Home Depot, I don't know who I'm going to be working with. Plus, Home Depot didn't carry the brand I wanted. I liked that Martin & Harris Appliances was near"

Ann B. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We liked the washing machine we bought from them."

Elizabeth B. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are always there when I need them. They are on time and efficient."

Jayne H. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I love that if a problem arises, I can just call them directly."

Joe E. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're a local business."

Marion L. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were local, convenient, and they answered all of our questions. We also paid a fair price."

Mary C. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like them. They're very helpful and kind."

Maryjane B. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I go to them because they're local, and they have a good variety. The sales process is good, and the service is even better."

Monica K. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It was quick and easy."

Pat A. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The technician was prompt, polite, and tolerant with our five year old who was very intrigued with what he was doing."

Pat S. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The machine is pretty good. The service at the store was really good. Everyone was very nice and helpful."

Robert M. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"There's always somebody there that I can talk to."

Roberta K. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very responsive. They come when I have trouble. They are there when I need them. "

Ron V. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything they did was good. I liked buying local. They were very helpful. I needed the appliance right away, so they delivered it the next day. "

Sara S. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were a small, local store. They were helpful, and it was easy."

Tina O. Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They recently came out to repair my dryer. They responded quickly. It was a fair price, and he actually charged us less than he estimated."

Walter Verified Martin & Harris Appliances Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The back-up they have, I can rely on them to fix something when I need it fixed."

Gordon W. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable."

"They got the job done."

Mimi O. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:

"I really don't have anything."

"They're local and it's convenient. I like to support local businesses."

Sharon M. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I don't have anything to add."

"They're local."

David C. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are a well-established local company that built up a good business and have a good reputation for doing good business with local customers. They sell reputable, top of the line appliances. If or when they break down, Martin & Harris has the parts and can fix them to keep them running. I have never had a bad experience with this company."

"I like that they stand behind and support what they sell. I know I can trust in what their employees tell me and rely on this company for high quality service. "

David F. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They local and they will work with you on price. We had used them ten years ago and had a great experience, so they were the first place we called this time. They know what they are selling, they can answer questions and find answers quickly. They support and repair their appliances and arrange for installation, so it is one-stop appliance shopping. "

"I liked that they were very helpful in giving me the information I needed for which dishwasher to use, and they also worked with me when I knew what I was looking for."

James S. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They deliver the whole package to their customers. They know what will make their customers happy, and they are willing to comply with their requests, in terms of their products and delivery. It was a great experience for us. "

"I like that they sell high end products that you do not see in a lot of the places that you look. I like that they make it very convenient for their customers, in terms of obtaining what you want, making the delivery quickly, and taking care of the installation process."

Therese P. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I liked that they had a good selection of brands and different price points to select from and that they had knowledgeable sales people to answer my questions, so that I could figure out the features I wanted and what would best suit my needs and budget."

"I liked that they had exactly what I needed and that it was a quick and easy process to purchase, set up for delivery, and arrange the installation. I had no problems or delays. "

Chuck G. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their location, they are basically across the street from me. I have used them in the past and we haven't had a problem with them. "

Edward D. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had what we needed and they delivered it quickly."

Gail G. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were just fine."

Phil G. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked that they take care of the products that they sell. They stand by their work."

Richard C. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They had the refrigerator we wanted."

Stephanie B. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The small shop, I liked not having to go to big major stores. I like to support local businesses. I have already been back to them for more shopping."

Steve B. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were close by where I live and they knew their product."

Richard T. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their service was responsive. They did whatever I asked them to do."

Ann N. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were local and convenient. The delivery was very courteous."

Barbara B. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are local."

Charles L. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed honest."

Curt H. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they did the job the way we wanted it done."

Ingeborg T. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're good overall in every area. We haven't had any problems."

Judith B. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We had some problems, but in the end, they honored the deal."

Kenneth G. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the delivery and the fact that there were no fees for it, which is unusual for the industry."

Leslie S. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were local, and they had a specialized item that was not easy to find."

Margaret D. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I just felt more comfortable there than at any other place I went to. I felt they were more trustworthy than the others. I have purchased many appliances from them over the years. "

Marion V. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very good and very accommodating. Their delivery was prompt, and they had a parts department that was very accessible. I would definitely use them again."

Mary B. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I live in the area, and I appreciate having somebody close by that I can call and get service when I need it. When I call, I talk to a person who is helpful, and when I need service, I get it. "

Scott T. Verified Martin & Harris Appliances Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The salespeople were knowledgeable, and they looked after me pretty well. After they delivered the wrong appliance, the salesperson came out and delivered the right one on the same day. I have bought two appliances from them. They offered a very good service."

Amanda C. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They have a good selection and they're family-owned."

"They're local and family-owned."

Vanessa S. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"It's a local, family-owned business that's served the community for many years."

"The prompt service and the low prices"

Bob D. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They know the features and benefits of the appliances that they sell. Their employees are knowledgeable and polite. The are a reputable local company. I want to support my community whenever possible."

"I like that they know what they are doing and that they carry quality products from well-known manufacturers. I like that their employees can answer questions in detail. I think they do a good job. "

George K. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were there when I was driving by. They are right by my home. The young man who waited on us was perfectly fine. "

Jeff P. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"The sales guy was very personable and helpful."

Barri B. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Personal service, it was a family run organization. I was always able to speak to the same person whenever there was an issue, rather than being shuffled through to a voicemail system."

Donna H. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They answered my complaint when they delivered the wrong machines."

Jane M. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I'm a Realtor, and our business uses them a lot. In fact, we've been using them for twenty years. We buy all of our management account appliances from them. They are good in the store. They are very knowledgeable, and they always give us a really good ideas."

Leslie A. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are knowledgeable, close by, and a small, local business."

Priscilla I. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Reliability"

Susanne R. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I have bought practically all of my appliances from them. They have what I want, and they're convenient."

Wayne M. Verified Martin & Harris Appliances Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They're close by."

Joe B. Verified Martin & Harris Appliances Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"They have good service and a good product."

"I can't say that."

Martin G. Verified Martin & Harris Appliances Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"It's an appliance store."

"They're very quick to install and they carry good inventory."

Arthur A. Verified Martin & Harris Appliances Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"It was close by. They are almost in the neighborhood. I live in San Anselmo and they are in San Rafael."

Clarence D. Verified Martin & Harris Appliances Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"I liked the delivery and the professionalism that the delivery men had when they brought the refrigerator. They knew what they were doing. "

Jim B. Verified Martin & Harris Appliances Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"I liked their technician the best. I think his name was Peter. He was very honest and direct."

Kit A. Verified Martin & Harris Appliances Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They were very good about accepting the return when they found out it wasn't the size I ordered. They were excellent about taking the old item. They were very polite in trying to rectify the mistakes of the service."

Kate R. Verified Martin & Harris Appliances Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"We bought a stove from them. There were two parts of the stove that were not quite right. Martin & Harris ordered me new ones at no charge right away and without a fuss."

Patricia C. Verified Martin & Harris Appliances Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I have been using them for thirty-eight years. They were great in the past. "

Lee B. Verified Martin & Harris Appliances Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"Nothing"

"The appliance works and the guy who installed it was good. "

Mary S. Verified Martin & Harris Appliances Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"Their prices, we purchased an item from their store."

Tia O. Verified Martin & Harris Appliances Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:"I love Martin and Harris."

Rhody R. Verified Martin & Harris Appliances Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"We've purchased from them for years. The serviceman was very nice."

Janette K. Verified Martin & Harris Appliances Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"I love Fred. Every time he comes out, he is a good guy."

S. E. Verified Martin & Harris Appliances Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"They were really prompt. Their installer was quick and prompt."