Independently Rated Highest in Quality
E i g h t h
Consecutive Year
Originally Earned:
July 2009
We declare that Martin & Harris Appliances HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1548
(415) 347-6979
2158 Fourth Street
San Rafael, CA 94901

Martin & Harris Appliances sells refrigerators, dishwashers, laundry machines, ovens, cooktops, and many other products from top manufacturers such as Maytag, General Electric, Whirlpool, KitchenAid and Bosch. The family-owned and operated company’s San Rafael showroom features appliance demonstrations in practical home environments, and its in-house sales professionals are trained to help customers identify the right products to fit their specific needs and budgets.

The Berry family has owned Martin & Harris Appliances for more than 25 years. Owner Paul Berry says the company has developed a loyal, repeat customer base because of its competitive prices, impressive products and personalized service. “Our warehouse is located on the premises, so we can offer immediate pickup and fast delivery. If a customer is looking for something we don’t have in stock, we’ll special order it.”

Martin & Harris Appliances also features a comprehensive service and parts department that fixes most major appliance brands. To learn more or to order appliances for home delivery, Mr. Berry invites potential customers to visit www.martin-harris.com. 

Company Philosophy

“We work hard to assist our customers with every aspect of their appliance purchases, whether it’s placing a custom order or making a long-distance delivery. We aim to utilize our friendly staff and small size to provide highly personalized service.”

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Major Household Appliances
Sales, Service & Parts

Amana
Bosche
Broan
General Electric
Hotpoint
KitchenAid
Maytag
Maytag
Samsung
U-Line
Whirlpool
Whirlpool

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for appliance showrooms that have earned the prestigious Diamond Certified award. For Martin & Harris Appliances, the key to achieving and maintaining customer satisfaction is consistently providing personalized service for each person who enters its San Rafael store. “We have our...

Frequently Asked Questions

Q: Do you also deliver and install appliances?
A: "Yes, we offer free local delivery and installation on free-standing appliances."
Q: Do you service the appliances you sell?
A: "Yes, we service all the brands of appliances we carry. Our service and repair technicians have been here for 30 years and are factory authorized, so you can be assured they’ll take care of your problem."
Q: Can you service appliances that weren’t originally purchased from your store?
A: "Yes, if it’s a brand that we carry and are authorized to repair."

Map

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Industry Info

Regularly maintain your household appliances to save money and maximize their efficiency.
Many common household appliance problems can be avoided by following basic maintenance routines. In addition to minimizing the chances of breakdowns and saving you money on costly repairs, regular maintenance will extend the lifespan of your...
Findings based on statistically reliable research from 200 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 200

Diamond Certified Qualification

Based on 200 customer surveys, we declare
Martin & Harris Appliances
has passed all rating steps and has earned
The Diamond Certified Award
No. 1548
Continuously qualified since July 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Avril C. Verified Customer Name
"They have quality products."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Martin & Harris Appliances
2158 Fourth Street
San Rafael, CA 94901
(415) 347-6979
(415) 453-0905 fax
DCID4154542021

Mon – Fri: 8am – 5:30pm
Sat: 9am – 4pm

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Paul Berry, Owner
10
2016, 30332
Liability Insurance, Workers' Compensation
Major Household Appliances, Sales, Service & Parts
Amana, Bosche, Broan, General Electric, Hotpoint, KitchenAid, Maytag, Samsung, U-Line, Whirlpool
Commercial, Residential
Manufacturers' Warranties on Appliances, 5-Year Extended Warranties Available
GE Money (90 Days or 6 Months No Interest with Minimum Payments)

Photo & Video Gallery

Survey Responses For

Martin & Harris Appliances

Martin & Harris Appliances: Average 9 out of 10 based on 225 unique customer surveys of customer satisfaction.
Avril C. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very pleasant and personable people."

"They have quality products."

Barbara S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend Martin & Harris Appliances. They seem to be very nice, professional, and courteous."

"It was just very easy to deal with them, and they always have what I'm looking for."

Brian C. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a local company, which is nice, and everyone working there is very knowledgeable."

"They have a nice selection, and I like shopping locally, rather than some big chain store."

Carolyn S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been a customer of Martin & Harris Appliances for over 30 years. Their servicemen, Charlie and Fred are the absolute best of the best."

"They are more than willing to work with their customer."

David H. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Reliable"

"Reliability"

Mrs. M. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Don't hesitate to go there."

"They are honest, helpful, and cheerful."

Edward P. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they're a local business. I've purchased a few things from them throughout the years, and they've always really helped me out. When I go into the store, I'm always in and out very quickly."

"I suppose their location is the best. "

Fred L. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time and they delivered the product I paid for. I'm happy with the service I received."

"They have a good selection."

Gabe L. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fair and responsive."

"They are fair and responsive."

Janice D. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best. They have a great product, and I've recommended them many times."

"I think they are great. They have a great product that hasn't broken down on me yet, and they are very quick in delivering the product."

Joan P. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recently went there to purchase a replacement piece for an old Basil refrigerator. Not only do they do large sales, but they take care of small sales too."

"They are located close to where I live."

Kathryn F. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're efficient, on time, and I like supporting small businesses."

"I've been using them for 40 years, and they've always done right by me."

Kelly S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're dependable and trustworthy."

"I like the actual people who work there. They're very competent and fix everything right away."

Liz N. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very knowledgeable and customer-oriented."

"I like that they are a small business, and not some typical chain company who doesn't care about their customers."

Lizzie S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were competitive in price."

"Their employees are all pretty nice people. Also, they had what I was looking for, at a very reasonable price."

Monica O. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been going there for roughly 25 years now and I'm satisfied with them. They're professional and knowledgeable."

"I like their customer service. They're very friendly. If it's busy when I go into the store, they greet me right away, and they let me know that they'll be right with me."

Pearl S. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you haven't had the pleasure of doing business with Martin & Harris, I would highly recommend looking into them."

"They are nice and easy to work with."

Robyn B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable and they do a great job."

"They knew what they were doing and they're always on time."

Theodore C. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The salespeople are very customer-oriented and work very well with their customers."

"They're honest."

Vincent B. Verified Martin & Harris Appliances Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're just the best. They're very helpful, communicative, informative, and personable."

"The staff is just really friendly."