Diamond Certified Company Report

Martin Family Chiropractic Center

Diamond Certified Company Report

Martin Family Chiropractic Center

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 46 VERIFIED CUSTOMERS i

Dolores M.

VERIFIED Martin Family Chiropractic Center CUSTOMER

1 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dr. Martin is super knowledgeable, very friendly, easy going, able to understand you, and is very good.

Their scheduling was very flexible.

Jessica C.

VERIFIED Martin Family Chiropractic Center CUSTOMER

2 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very friendly and an all-around good place to go to.

The staff is friendly. They make it easy to schedule appointments and change them, which is nice for my schedule. They're flexible.

Sam S.

VERIFIED Martin Family Chiropractic Center CUSTOMER

3 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly, helpful, knowledgeable, and they really have your whole health in mind.

The friendliness of the staff is the best. They are doing a great job.

Read All 46 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Dr. Curtis Martin, Founder

Martin Family Chiropractic Center provides experienced and specialized chiropractic services. Whether caring for a new baby following a difficult birth or treating an arthritic 104-year-old, the doctors on staff have the knowledge and experience to deliver high-quality results. Their primary specialty is corrective care chiropractic, using proven and traditional techniques to right underlying problems in the spine, then following through with individualized wellness and prevention plans.

Dr. Martin says after a condition is corrected, the emphasis is changed to wellness and prevention. “This is a crucial ingredient to each patient’s long-term success! We don’t just fix a problem without showing how to maintain health through good habits, activities and attitudes. Our patients appreciate how dedicated we are to ensuring their success and protecting them from pitfalls. By a patient engaging in home exercises, we’ve found results can be boosted by up to 50 percent.”

Martin Family Chiropractic Center also gives back to its community by giving spinal screenings and health talks. “Sometimes, providing simple information and the opportunity to make a change is all that’s needed to make a real difference in someone’s life,” says Dr. Martin. 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Martin Family Chiropractic Center

COMPANY CONTACT
Locations

Contra Costa County
Richmond
Alamo
Antioch
Walnut Creek
Concord
Pittsburg
Danville
San Ramon
Brentwood
Pleasant Hill.

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SERVICES PERFORMED

Corrective Care Chiropractic
Family Care (Including Children & Seniors)
Extremity Adjusting
Corrective Exercises
Lifestyle Advice
Wellness Care
Free Health & Ergonomic Presentations
Gonstead, Diversified & Activator Techniques
Webster Technique
Pregnancy & Pediatric Care

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Martin Family Chiropractic Center

Company Profile

Martin Family Chiropractic Center provides experienced and specialized chiropractic services. Whether caring for a new baby following a difficult birth or treating an arthritic 104-year-old, the doctors on staff have the knowledge and experience to deliver high-quality results. Their primary specialty is corrective care chiropractic, using proven and traditional techniques to right underlying problems in the spine, then following through with individualized wellness and prevention plans.

Dr. Martin says after a condition is corrected, the emphasis is changed to wellness and prevention. “This is a crucial ingredient to each patient’s long-term success! We don’t just fix a problem without showing how to maintain health through good habits, activities and attitudes. Our patients appreciate how dedicated we are to ensuring their success and protecting them from pitfalls. By a patient engaging in home exercises, we’ve found results can be boosted by up to 50 percent.”

Martin Family Chiropractic Center also gives back to its community by giving spinal screenings and health talks. “Sometimes, providing simple information and the opportunity to make a change is all that’s needed to make a real difference in someone’s life,” says Dr. Martin. 

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Company Philosophy

"We are a family business and take pride in listening to each patient, carefully gathering data from head to toe, and taking time to explain exactly what needs to be done to achieve the best results. Our patients aren't just numbers to us–we truly care and want them to avoid the suffering of neglected and preventable spinal problems, giving them and their families greater opportunities for health."

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Comparative Summary

Chiropractors are always looking for ways to differentiate themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Martin Family Chiropractic Center sets itself apart by performing comprehensive examinations on its patients to get to the root of their problems. “By gathering all the information needed to form specific diagnoses, we’re able to create logical plans that directly address our patients’ problems,” says co-owner Dr. Curtis Martin. “A lot of people tell us they’ve never had a doctor communicate with them like we do, and that makes us feel good about our approach.”

Martin Family Chiropractic Center has been providing chiropractic services for all types of patients (including children and seniors) at its Concord facility since 1998. The practice’s main focus is “corrective care” chiropractic, which uses traditional techniques to correct underlying structural abnormalities, but it also performs extremity adjustments and spinal screenings, offers lifestyle advice and nutritional counseling, and more.

Unlike less experienced chiropractors that take a short-term approach to alleviating their patients’ symptoms, Martin Family Chiropractic Center believes in addressing the long-term effects of pain and degeneration. “Most chiropractors are concerned about taking away a patient’s pain at the moment, and when it’s gone they consider the problem fixed, but that’s not our approach,” says Dr. Martin. “We always let our patients know the amount of care they need to see optimal results, and we address their underlying problems so their pain goes away and doesn’t come back.”

Another distinguishing feature of Martin Family Chiropractic Center is its special “blueprint” exercises, which are designed to help patients self-correct their issues. “People can do these exercises at home and improve the effectiveness of their spinal corrections by as much as 40 percent, which is significant,” explains Dr. Martin. “We’re always striving to keep our patients’ bodies in balance, and teaching the right types of exercises and stretches is an important part of that.”

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Industry Info

Overall health and wellness are goals for many people, but the majority of Americans don’t realize that just like going to the gym and eating well, chiropractic care can be an integral part of a preventative health routine. According to Dr. Curtis Martin, co-owner of Martin Family Chiropractic Center in Concord, chiropractors are seeing more and more patients on a preventative level as word spreads about the benefits of chiropractic care. “People understand that taking care of themselves can prevent future pain and illness,” he says. “This type of proactive mentality is bringing more and more people to chiropractors for spine health maintenance.”

Dr. Martin says chiropractic care is as useful for children as it is for adults. “Just like going to the dentist for preventative care, everyone should see a chiropractor for preventative spine care. Ideally, you should get your spine maintained from the time you’re born. Not everyone needs adjustments, but it’s still smart to have a chiropractor watch for signs and problems.”

According to Dr. Martin, the sedentary lifestyle of most humans is to blame for many of the back problems that have become so common. “We aren’t meant to sit for eight hours a day, five days a week—it puts pressure on your spine and can cause numerous problems,” he cautions. “Looking down at cell phones, staring at improperly placed computer monitors, and doing repetitive motions in ergonomically incorrect ways can lead to long-term issues like neck and back pain. These problems can be impossible to fix once they get severe enough, and the failure rate for surgery is really high. Many problems that people try to have surgically fixed could have been avoided if they had taken care of their spines 10 or 20 years ago.”

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Frequently Asked Questions

Q: Is my chiropractic adjustment going to hurt?

A: No, we provide gentle chiropractic care. We’ll also explain everything to you before it happens so you know what to expect.

Q: When will my pain go away?

A: Pain lets you know something is wrong with your spine, so once we restore function via chiropractic care, the pain sensors will turn off. Until then, you may have to deal with some pain, but we’ll schedule frequent appointments at the beginning so we can alleviate your pain as quickly as possible.

Q: Will you be honest with me if you can’t fix my condition?

A: Yes. Sometimes patients come to us with severe or advanced degenerative conditions, and we’ll explain to them that we can’t promise chiropractic care will alleviate their pain. Our job is to restore as much of their function as possible and let their nerves reconnect to keep their pain from getting worse. We’re very honest with our patients—if we don’t think someone can be pain-free with our techniques, we’ll tell them upfront.

Q: At what age can people start getting chiropractic adjustments?

A: We can adjust everyone, even newborn babies and children. Many of our patients bring their children to us because they realize that many of the things people suffer from in their 50s and 60s could have been avoided if their spines had been properly maintained.

Q: Can chiropractic care prevent back problems in the future?

A: Yes. Just like going to the dentist for preventative care, everyone should see a chiropractor for preventative spine care. Ideally, you should get your spine maintained from the time you’re born. Not everyone needs an adjustment, but it’s smart to have a chiropractor watch for signs and problems. Humans aren’t meant to sit for eight hours a day, five days a week—that puts pressure on your spine and can cause problems that are impossible to fix if they become too severe.

Q: Can being overweight cause back pain?

A: Being overweight doesn’t cause back problems, but it can aggravate problems that are already there. For example, being overweight isn’t going to create a back disc herniation, but it can aggravate a disc that’s already in a bad position. We can counsel you about how being overweight can impact your health, and we can also refer you to outside medical professionals and dieticians if you want extra help with your weight issues.

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SELECTED PHOTOS FROM Martin Family Chiropractic Center

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Dr. Curtis Martin

Expert CONTRIBUTOR PROFILE
  • Dr. Curtis Martin is a 21-year veteran of the chiropractic field and owner of Martin Family Chiropractic Center, a Diamond Certified practice. He can be reached at (925) 201-6949 or by email.

Dr. Curtis Martin: A Firsthand Inspiration

By James Florence, Diamond Certified Resource Reporter

CONCORD — For Dr. Curtis Martin, the decision to become a chiropractor was inspired by a firsthand observation of the practice’s healing power. “Early in my childhood, my dad had a back injury that left him unable to walk,” he remembers. “Before resorting to surgery, he decided to look into other options. He started chiropractic treatment and it saved him from having to get surgery. I was really impressed by this, and eventually I decided to become a chiropractor myself.”

Today, as owner of Martin Family Chiropractic Center, Dr. Martin says his favorite part of his job is the same thing that initially inspired his chiropractic career. “I enjoy helping people recover from injuries and regain their health. Often, people come to see me after they’ve reached an absolute health crisis, so it’s very rewarding to take them from being in pain to being fully recovered, without the need for invasive surgery.”

A resident of Lafayette (where he lives with his wife, Stephanie, and son, Andrew), Dr. Martin expresses his appreciation for the vibrant and diverse Bay Area setting. “No matter what you want to do, whether hiking in the mountains, relaxing at the coast or going to the city, we have it here. It’s incredible how many fun things there are to do in the Bay Area.”

Outside of work, Dr. Martin engages in a variety of active pastimes and hobbies. “I’m a pretty outdoorsy guy, so I enjoy hiking, fishing and camping,” he says. “I also like to stay fit by working out at the gym, and I’m very big on nutrition and eating right. In fact, I probably enjoy my wife’s home-cooked meals more than I do eating out!” Additionally, Dr. Martin is a huge hockey fan. “I played hockey from a young age all the way through college. Even though I don’t play anymore, I’m a big San Jose Sharks fan and love taking my family to watch them play at SAP Center.”

In his life and career, Dr. Martin says he’s always been driven by an urge to help those in need of care. “Ever since I was a kid, I’ve felt that helping people was my calling. This really became apparent while I was working as an EMT in my 20s. When we responded to an emergency, I always wanted to be the first one to help instead of standing back and letting someone else do it. Today, I’m still passionate about helping my patients and giving them relief from pain.”

When asked the first thing he’d do if he were to retire tomorrow, Dr. Martin says he’d hop on the next plane to Italy. “My wife has always wanted to go to Italy, so if I retired tomorrow, I’d probably take her on a trip over there. In general, I’d like to spend more time hanging out with family and having new adventures and experiences.”

Ask Me Anything!

Q: What’s one book you’ve found particularly influential in your life and career?
A: “You Win in the Locker Room First” by Jon Gordon and Mike Smith. It has some ingenious insights about having a winner’s mindset in every aspect of your life.

Q: What’s your favorite snack?
A: A piece of fruit and a handful of almonds.

Q: Do you collect anything?
A: West Coast native art. I have several pieces, including masks, paddles and sundials, which I enjoy incorporating into my home décor.

Q: Music or talk radio?
A: Music.

Q: What’s your favorite style of music?
A: Country.

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Expert articles
  • Understanding the Process of Chiropractic Care

    CONCORD — A common concern people have about seeing a chiropractor is whether they’ll have to keep coming back for treatment for the rest of their lives. While this is an understandable concern, it overlooks the nature of spinal problems and subsequent care. Most spinal conditions develop over the course of several years, whether caused by an injury or repetitive stress. In the same way that conditions develop gradually, chiropractic treatment is a gradual process of undoing that long-term damage. In other words, there are no quick fixes.

    Even after your spinal issue has been corrected, it’s a good idea to continue seeing your chiropractor for periodic preventative care. Take the example of auto repair: Even if your car gets fixed, if you continue to neglect maintenance as before, it’s just going to break down again. Chiropractic is the same: After your problem has been corrected, ongoing checkups and adjustments will help ensure it doesn’t return.

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Expert video tip

Video: The Process of Chiropractic Care

Complete Video Transcription:

CONCORD — Host, Sarah Rutan: While chiropractic treatment can alleviate pain and restore spinal health, it’s important to understand that it’s not a quick fix. Today we’re in Concord with Diamond Certified Expert Contributor Dr. Curtis Martin of Martin Family Chiropractic Center to learn more.

Diamond Certified Expert Contributor, Dr. Curtis Martin: So, I know one very common question that people ask me all the time is, “Dr. Martin, how long is this going to take?” or more importantly, “Do I have to come back more than once?” or kind of put all these three together and say, “Once I’ve gone to a chiropractor, do I always got to come back?” And let me answer that specifically. Most of the time, most spinal conditions have been a process, which means you’ve had injuries, stresses, and repetitive stress. So, it’s been a process of how this problem’s been happening.

So, if the problem’s been there over and over again, has taken years sometimes to develop or sometimes decades, you’ve got to think that it’s not going to be an event that is going to fix this. It’s going to be a process to get better. And just like dentistry, after you’ve been – teeth are cleaned, your fillings are fixed, that you want to do what? Brush your teeth and maintain your teeth.

Well, chiropractic is just the same. After you’ve corrected your problem, then it makes sense to get periodic checkups to come to a chiropractor on a preventative basis so things don’t return. But again, you don’t have to do it. It’s your choice. But again, health is worth it, isn’t it? So, make the right choice.

Host, Sarah Rutan: To learn more from local top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Martin Family Chiropractic Center WEBSITE AND EXTERNAL FEED
  • Martin Family Chiropractic Center SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Martin Family Chiropractic Center
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 46 VERIFIED CUSTOMERS i
Martin Family Chiropractic Center : Average 9.2 out of 10 based on 46 unique customer surveys of customer satisfaction.

Dolores M.

VERIFIED Martin Family Chiropractic Center CUSTOMER

1 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

Dr. Martin is super knowledgeable, very friendly, easy going, able to understand you, and is very good.

Their scheduling was very flexible.

Sam S.

VERIFIED Martin Family Chiropractic Center CUSTOMER

2 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are friendly, helpful, knowledgeable, and they really have your whole health in mind.

The friendliness of the staff is the best. They are doing a great job.

Jessica C.

VERIFIED Martin Family Chiropractic Center CUSTOMER

3 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very friendly and an all-around good place to go to.

The staff is friendly. They make it easy to schedule appointments and change them, which is nice for my schedule. They're flexible.

Randy J.

VERIFIED Martin Family Chiropractic Center CUSTOMER

4 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very professional. The front office is also very good, both Sarah and Megan are excellent.

They have really helped me with the issues with my back. I have also continued to do their wellness program. I completed the original program to get better and then signed up for additional visits.

Darren P.

VERIFIED Martin Family Chiropractic Center CUSTOMER

5 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a friendly environment, and they take the time to look at everything to make sure it's okay.

The people that work there are kind, friendly, and also businesslike.

Michael R.

VERIFIED Martin Family Chiropractic Center CUSTOMER

6 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experiences with them are amazing. They've helped me a lot. If anyone needed to see someone regarding this type of issue, they need to go there. I've looked into going other places, and honestly, I wouldn't go anywhere else.

I think the customer service was the best. They treat you like you're more than a number and more than a patient. They really care. The service was great.

Keith W.

VERIFIED Martin Family Chiropractic Center CUSTOMER

7 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They don't hard sell you. They honestly have your best interests in mind. It's not a run through the money type deal. They really helped my problem, and both doctors are good there.

They got me out of pain. They fully address my problems. I am satisfied with their work.

Shawn T.

VERIFIED Martin Family Chiropractic Center CUSTOMER

8 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very friendly and very professional.

I liked their location.

Valerie F.

VERIFIED Martin Family Chiropractic Center CUSTOMER

9 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think it's a very good place to go, and I'd recommend it. I wish I had more money to be able to keep up with their services.

I really love the help. I'm very confident with Dr. Martin. He's very good, and it's a good location. It's easy to go to.

Ann M.

VERIFIED Martin Family Chiropractic Center CUSTOMER

10 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They provide comprehensive care. What I liked about them and which made me return to them, was that they went through an extensive investigation to find out what was wrong with my neck and back, beyond x-rays.

I liked the comprehensive care.

Wanda C.

VERIFIED Martin Family Chiropractic Center CUSTOMER

11 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend the pay as you go plan instead of the prepaid plan. The prepaid plan is a huge commitment.

The chiropractic care is excellent. Dr. Martin is an expert in total health and fine tunes me with adjustments I did not know chiropractors could do.

Julia K.

VERIFIED Martin Family Chiropractic Center CUSTOMER

12 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good at taking care of back pain.

They have a personal touch.

Jake P.

VERIFIED Martin Family Chiropractic Center CUSTOMER

13 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd tell them that they do the best chiropractic work, and I've been getting chiropractic work done for over 20 years.

I like that they have a plan of attack to get you back to where you need to be.

Patty W.

VERIFIED Martin Family Chiropractic Center CUSTOMER

14 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love them. They're perfect.

They have really taught me a lot about what works for my body. I'm so grateful for their services.

Alana M.

VERIFIED Martin Family Chiropractic Center CUSTOMER

15 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional. Dr. Martin does a good job, and he's helped me a lot with my back problems.

They treat you like family.

Mariam D.

VERIFIED Martin Family Chiropractic Center CUSTOMER

16 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They should try them. They're very informative, kind, and they want the best for your body.

My back doesn't hurt anymore.

Sherry M.

VERIFIED Martin Family Chiropractic Center CUSTOMER

17 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They very professional.

They were very helpful in my treatment.

Sandy S.

VERIFIED Martin Family Chiropractic Center CUSTOMER

18 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

I love them. They're lifesavers. I've actually told plenty of people about them and how they have free seminars. You go in, and they teach you a lot of stuff about the proper way to sit and stand and push yourself up without using your back. They educate you well. They're probably the best chiropractor I've ever been to, and I've been to a few over the years.

They were very friendly and helpful. Any time I have pain, they take me right away.

Maria G.

VERIFIED Martin Family Chiropractic Center CUSTOMER

19 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very patient-focused and make sure the patient is cared for. They are also extremely trustworthy.

Their responsiveness, they returned calls right away. They are also very professional, knowledgeable, and accommodating. They provide treatment that is fair and reasonable.

Nicolas B.

VERIFIED Martin Family Chiropractic Center CUSTOMER

20 of 46

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very customer friendly.

They worked on my time, not just theirs. They planned around my schedule to make things work.

Read All 46 Survey Responses at Ratings View