DIAMOND CERTIFIED COMPANY REPORT
Marshall Realty
Marshall Realty offers residential real estate sales and income and complete property management services to home buyers and sellers throughout the Bay Area. Run by the Marshall family, who’ve been in the real estate industry since the late 1950s, the company is uniquely qualified to understand its community’s housing needs and issues—owner Bob Marshall, Sr. served as mayor of San Bruno for 12 years, and several of his company’s real estate agents have held city council positions and are members of civic organizations such as the Rotary Club.
Marshall Realty’s property management is done in-house, and it can handle properties with up to 200 rental units. The company is accessible 24 hours a day via phone, and it offers a free First Time Homebuyer seminar that, according to Mr. Marshall, has helped hundreds of families achieve their dreams of home ownership.
Company Philosophy
“Our goal has remained the same since opening our doors in 1959: We want to be number one in personal real estate service. We combine this steadfast approach with a longstanding reputation for professionalism, integrity and superior service, and that’s why our clients speak so highly of us. Every one of our agents works hard for them, and that will never change.”
Serving all of San Mateo County including Redwood City, South SF, Daly City, San Bruno, Pacifica, San Carlos, Millbrae, Half Moon Bay and Burlingame.
Income Property
Residential Sales
Property Management
Comparative Summary
Marshall Realty uses the word “community” to describe its business approach. The San Bruno real estate firm has been a local fixture for more than 50 years, so much so that many in the community have dubbed owner and founder Bob Marshall, Sr. “Mr. San Bruno”. Marshall Realty prizes its connections to the community—Mr. Marshall was mayor of San Bruno for 12 years, and many of the firm’s realtors...
Frequently Asked Questions
Q: What’s your commission rate?
A: "Our standard commission rate is 6 percent. For that, you get the full service of our firm, not simply a listing on a website."
Q: Where do you advertise?
A: "We’re constantly changing where we advertise, keeping abreast on which publications and websites are most effective at bringing in qualified buyers. Usually, it’s a mix of local newspapers, websites like craigslist and some magaz...
Q: Is home staging necessary?
A: "It really depends on the property. If the house isn’t in good shape to begin with, staging isn’t going to help much. But if it’s in a neighborhood where sales are competitive and the staging can update the house a bit and p...
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Industry Info
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When buying or selling a home, take the time to choose the right real estate agent.
According to Bob Marshall, who’s been running Marshall Realty in San Bruno for the past 50 years, the most important factor is finding an agent who has a solid track record in that particular area. Selling real estate is about knowing the...
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Findings based on statistically reliable research from 134 surveys
Customer Satisfaction
Company Credentials
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
97%
n = 134
Diamond Certified Qualification
Based on 134 customer surveys, we declare
Marshall Realty
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 417
Continuously qualified since May 2004.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Anastasia F. Verified Customer Name
"I like feeling as though I am with family when I purchase a house."
Research conducted by American Ratings Corporation. Ratings Methodology
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Survey Responses For
Marshall Realty
Marshall Realty: based on 129 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Anastasia F. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like feeling as though I am with family when I purchase a house."
Ayman I. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The agent I dealt with was very knowledgeable."
Bill H. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism and thoroughness, anytime I had a question, they had the answer. They were on top of everything throughout the entire process."
Greg T. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My agent, Berta Tovar, was the thing I liked the most. I also liked the personalized service. I felt as though I really mattered, despite what else was going on."
Hugo D. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was very satisfied. I liked how personable they were. I had confidence in Ms. Tovar."
Jacquelyn G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very courteous, nice, and helpful, especially Ed."
Mary F. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and helpful. They were down to earth too. We didn't feel pressured. They were also comfortable and easy to work with. We were very happy doing business with them. If we had a question, they would get the correct answer. When we first called, they fit us in immediately and worked with us. Pam was good about working with us. I've recommended them to all of my friends."
Mike C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very personable, caring, and they follow up immediately."
May M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional. I've used them for three years."
Mike I. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Annie was great. She was very professional."
Dan A. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the way they handled the whole situation. They followed through on everything from start to finish. My friend recommend them to me and I was very happy with the service we received."
Scott C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service is perfect. They did an excellent job on our whole transaction."
Greg C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked everything about them."
Patty S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful and courteous."
Linda Z. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thoughtful and helpful. I felt like they cared about what I had to say. They're great."
Susan M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable and they gave us insight. They had a lot of listings in the area where we wanted to buy."
Suzanne L. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have excellent communication skills, considering we live in Hawaii."
Chris S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Since they're a smaller company, I felt that they were very personable and friendly."
Jennifer S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Overall, they're great."
Nate P. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything. They did all of the running around to find us the best deals and they just could not do enough for us. They are wonderful."
Colleen M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Colleen was us the best. I highly recommend her. If we needed her services again I would definitely call her."
Ed M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked my agent, he worked very hard."
Declan W. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We love our Realtor, Dave. He is the best."
Erica G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to deal with, and they found the property that I wanted."
Grechen. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked very hard to sell our house, and they did a great job."
M.J.B. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They worked hard and did a good job."
Pat D. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of all the paperwork."
James T. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They treated me like family. They were really awesome."
Leon S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nancy is great."
Andria A. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were always there when we needed them."
Tracy M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their personal service."
Scott Z. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Our Realtor was really nice and helpful."
Jon B. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thorough, and they followed through with everything."
John G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were always available to show us new properties."
Weasley S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient."
MaryLou G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their service."
Scott M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are there for you when you need them."
Gary R. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The Realtor I dealt with."
Mary G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked working with Denise and Annie. They were knowledgeable, responsive, and available for me at all times."
Sylvia M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very efficient."
Armando A. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bertha and the rest of the staff are the best. They are total professionals and everything went just about perfectly."
Paul M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal service."
MaryLou G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The agent and the broker were nice."
Mark A. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient and knowledgeable."
Jan B. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenience and the Realtor we used."
Norma A. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their teamwork and cordial attitude. They also make you feel comfortable and they're not threatening."
Gigi B. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ed was very personable and he really understood the parameters of what I needed and could afford. He also helped with financing."
Jeannette B. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Our relationship was open and I could talk to them. They listened and tried to help."
Danielle B. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and they seem like they care."
Edgar A. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to get a hold of. Also they always kept in touch and up to date on developments."
Jack C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very personable and made us feel like a member of their family."
Joe C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest, responsible and dependable."
Laurel C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Realtors were very personable and helped me define the house I wanted to buy based on my financial situation."
Frank C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The sales part of Marshall is very good. They are timely and very efficient. However, the property management part is average."
Rosanna D. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She was friendly and helpful."
Maureen D. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the personal attention."
Maria D. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I loved working with Ed. He was very knowledgeable and totally professional."
Dizon. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fast service."
Jack E. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I knew Ed from school, no problems."
Hugo E. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They held my hand throughout the process."
Kim F. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Our Realtor Denise had our best interest in mind."
Matt G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mr. Marshall runs a very good and efficient operation."
Sooky G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like my Realtor Betty Decker the best. She gave me very personalized attention."
Mike W. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked them personally. They were helpful and found us our loan."
Philip H. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable, friendly and followed through right away on everything they said they would do."
Craig H. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are friendly and helpful."
Florence H. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their courtesy, they treat you like family. Ann and Denise are wonderful."
Mary I. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their patience."
Mario J. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their confidence."
Paul J. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their honesty, timeliness and professionalism."
Shaun L. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they did the work needed and did not bother me with details."
Anthony L. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're prompt in dealing with the lender, a very friendly service."
Jay T. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Ann and Denise Baker are very personable and they make you feel like family. They provide continuous support even after the closing is done."
Roger M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job and they were very helpful."
Jim N. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliable, they give you 100% of their time. They're honest and they get the job done fast."
Deborah P. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very friendly and capable."
Tony P. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were there when we needed them and answered all our questions. They were friendly and guided us, changes were done right away."
Elena P. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very proactive. They're dedicated to the client's needs. Denise and Annie work well together. They do all the work for you. They follow up."
Patricia P. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal attention they gave us."
Alice R. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They weren't pushy; they were personal and not just out to make a buck."
Duane R. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal attention."
James R. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service."
Audrey S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We really liked Jeannie, the Realtor. She did a wonderful job."
Mariam S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very nice."
Annie S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what we ask them to."
Doreen S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The Realtor who helped me was great. He showed me many houses and never tried to push me into buying until I found a house I really liked. He was great he worked with me for six months."
Walter S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Annie Oliva has good negotiation skills, good ethics and good customer service."
Dan S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job."
Derek S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did an overall good job."
Ron T. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very knowledgeable and they give 100% attention to first-time home buyers. Also, they are on their toes when it comes to homes."
Suzanne T. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They really get to know you and what you need, what you're looking for, what you want, and they work hard for you."
Michelle T. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were friendly and always got back to me quickly."
Mike V. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable and they work hard for you."
Lauren W. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I knew the Realtor and he knew what I wanted."
Estelle S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nancy was very responsive and wonderful."
C.J. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Our agent was very helpful and understanding."
Jennifer G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable, accessible, and easy to talk to."
Eric W. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The local staff has great pocket listings and know the area like the back of their hand."
Joshua D. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They made the process entirely easy."
Ros B. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very cordial and always kept us informed."
Alex C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got me a place that I didn't have to compete for."
Natalie E. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal service I received from them."
Joan G. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very motivated in finding us a house."
Pam I. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional and answered all of my questions."
Anthony I. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They found what I was looking for."
Benjamin L. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal attention, knowledgeable, good teamwork within the company."
Rebecca P. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept us informed on developments regarding getting a home."
Don P. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were close by, and they did a good job helping us sell our house."
Trisha R. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very easy to work with."
Michael S. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought my agent was very friendly and competent."
Peter V. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We thought they were very friendly and honest."
Osvaldo Z. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Janet was very helpful. She took her time to explain everything and was always responsive."
Rene V. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job. They were very helpful, and they communicated well."
Frank C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think their service was good and I was pleased with the outcome."
W.F. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their agent was very pleasant to work with."
Jill B. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Just the fact that they treat people well."
Monica C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their availability, easy to get in touch with."
Barbara C. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They helped us out and were easy to work with."
Joan M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Annie and Denise are always looking out for my best interests."
Mohamad L. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mostly their availability."
Wilbur N. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were nice."
Elda R. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were nice and helpful."
Shannon M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked my agent because she went above and beyond."
Michael M. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The Realtor was very personable, and she kept me informed and answered all my questions."
Steve A. Verified Marshall Realty Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Easy to contact and accessible."
Oscar R. Verified Marshall Realty Customer Name
Q1:
Q2:No
Q3 & Q4:"They did not do what we requested and no follow-up."
Rick R. Verified Marshall Realty Customer Name
Q1:
Q2:No
Q3 & Q4:"I can't think of anything."
Jeff B. Verified Marshall Realty Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing."
Sue C. Verified Marshall Realty Customer Name
Q1:
Q2:No
Q3 & Q4:"They did no negotiation. The agent representing me and the seller lied about the property we were buying. I think they were in cahoots with Bank of America and they were just interested in making money."
