Marina Tire & Auto Repair, Inc.

Marina Tire & Auto Repair, Inc.: Average 9 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Angela T. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were honest. I asked them for a price and they gave me one upfront. I also asked them if they would honor a particular discount that I had which expired a day before I was there. When I picked up the car, I found out that they stuck to the original price and honored the discount. Honesty is hard to find these days."

Anthony L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service that they provide and their honesty."

Anton M. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that they're friendly and they have a good attitude. They are vey congenial people and they do good work."

April L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got on the project right away. There was no waiting time."

Ashley G. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and they got the job done."

Bob C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did good work. They were friendly and the prices were reasonable."

Brian S. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're close to my house, so they're convenient."

Carl R. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have a friendly service and they definitely know what they're talking about."

Caroline S. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and nice."

Chris R. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service, set-up, and everything else was just good."

Coca L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had great customer service. They were friendly and personable."

Dale L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were able to take care of me right away."

Dan C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were convenient. I was on my way to the beach when I got a flat tire. They were really quick."

Daniel P. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had great customer service and they were very friendly. The guy was really nice. I was from out of town and he made me feel really welcome."

David M. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We go there because we like Tony. He gives us personal service and he is the definition of good customer service."

David O. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was great. They did a good job."

Deon C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are friendly and very quick. I use them all the time. I am always happy with the service."

Dustin R. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There were a couple of times when they really helped me out of a jam. I remember once they were closing when I called, but they stayed and waited for me to arrive and fixed the tire. Usually, the manager is the one who works on my car. He is great."

Gregory E. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've always liked Tony. He's had shops at several different locations, and I've always followed him around. He's a very honest man and he does a good job. He's very up and coming."

Erik F. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very friendly. I had a lot of questions that they took the time to answer. They did a great job."

Ester S. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like everything and they are so fast. I like that you do not need to make an appointment."

Gerry G. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The attitude of everyone there was great. They really seemed to care about what I wanted. They actually asked me questions about what I wanted instead of just trying to sell me something. They were very customer oriented and honest."

Isaac E. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were proficient."

Janice C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have been very good to me. They are always very quick and I get right in without having to wait. They are all very friendly."

Jashua N. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the courteous service. They had me in and out of there quickly."

Jean D. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I use them all the time. They are always very nice. They are close to where I live."

Jed L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There were a couple of things. The quote that they gave me was almost right on target. The man I spoke with was very good. He explained everything and answered all of my questions without getting upset. They were also very fast. Some places take forever. They told me it would take about an hour and a half, but they finished in about an hour."

John E. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were close by and convenient. They did a great job."

Joseph M. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do exactly what they say they will do in a timely fashion."

Justin L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, the service, their quickness, and every time I take my truck to them, they are great."

Kathleen K. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Tony is the best. They always do a great job."

Kathryn P. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The speedy service, everything was great."

Ken J. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job on time."

Liela C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They gave quick service. I asked a lot of questions and he explained everything to me very calmly. I was extremely impressed."

Mark R. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick and fast, prompt service."

Mark Z. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service was great. In fact, it was outstanding. Someone was there to help me the minute I walked in. They had the job done quickly and I was very happy with the results."

Matti K. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The good thing was that they were fast and did it perfectly. What more can you ask for?"

Melba P. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service is great. When my car wouldn't start, they came out to my house to help me."

Melissa C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fact that they tried to find me the cheapest tires, and they explained everything to me. No one else I went to did that."

Monica K. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and pretty fast with everything. I had a great experience."

Noah L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are convenient and always very friendly."

Pamela C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were friendly, fast, and they had reasonable prices."

Ray L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guys are really good. I had a flat repaired. They jumped right on it and got it done in half an hour."

Rick C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their customer service was great. They were prompt and very professional."

Sal L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I can trust them. They have great service and they are very friendly."

Sarena P. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very informative about answering questions. They did an excellent job."

Shelly J. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service, the person at the counter was very friendly. I can always get right in and out."

Steve H. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were nice. I felt like they were honest. They explained things and showed me needed parts, which made me feel comfortable. My air conditioning system went out, so I figured I needed a whole new air conditioning system, but it was the clutch on my fan. It turned out to be a simple thing and a whole lot less than I anticipated. They were honest people. I didn't feel like they were ripping me off. It was a nice, clean place."

Sun C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They really listen and check things thoroughly. They are knowledgeable, nice and kind. Some people do excellent work but are mean. These people take the time to talk to me and to answer my questions. I can call them any time. They are always there for me. They give excellent service."

Susan M. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're helpful and honest. They don't do things that are not needed. They're real and local. I've been going there since I moved here."

Amy B. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very friendly and helpful. The manager is knowledgeable."

Gordon P. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They gave me a quote that was fine. It came out right on the number."

Pat C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the prices and the work was fine."

Alisha. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're very nice, personable and they always keep me informed."

Bennett C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"How accommodating they are."

Carlos G. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality was good and the customer service was great. They were friendly."

Charles F. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're friendly and they try to get you in and out."

Christopher O. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick and convenient. I was visiting here from Minnesota and they were a great help."

Dan M. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick and efficient. They were upfront and friendly."

Eva Z. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful and prompt. They did the work while I waited. There was something that they could not fix, so they referred me to a place that did a good job. Everyone was very nice and accommodating. I am thinking of taking my car there again."

Ignacio C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The manager was very helpful and answered all of my questions. He tried to do what was best. He did not try to shove products on me."

Joel R. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick, straightforward and very friendly. I would recommend them to others. They did a great job."

John D. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The manager is very congenial. He answered all of my questions. I am going to be calling them again for some more work."

John Y. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are fast, quick and friendly. They did a good job."

Jon L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very quick and had good service."

Ky N. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the prices and they did the work really fast."

Larissa Z. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The prices were very good."

Logan L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were polite and prompt. They took care of the service on our car in a business-like manner and did it immediately. I was very happy."

Mike M. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are convenient and quick. I like that I hardly ever have to wait. I went last Saturday for a tune-up, and they had it done in an hour."

Nathan K. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They worked with me and were very courteous. I had an oil change and it was really quick."

Precilla R. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service was great. They were all very helpful."

Rolando A. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are quick and very courteous. They have the best customer service I have ever seen."

Roneel N. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The customer service was the best."

Tom D. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're close by. I'm happy with their work."

David N. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I would have to say their quickness and efficiency. They went out of their way to do a good job."

David R. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like that they are convenient and close to where I work."

Evelyn M. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I think the guy who manages the shop is well-meaning, sincere and conscientious. They are always timely."

Geoff L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were able to put the tires on while I waited."

Jason R. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quickness and convenience."

Katie W. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were convenient and clean."

Mike G. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the friendly service and the fact that everything was explained to me."

Pete C. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I have gotten to know the owner and I trust him to do a good job. I also have friends that go there that are satisfied with them."

Phillip L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and quick. They made sure all the tires were at the proper pressure and they did a thorough job."

Sam E. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were a little cheaper than other shops. The people were very friendly."

Sam M. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were quick and efficient. I liked that I did not have to wait at all."

Sandra N. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were quick and courteous. I had fun while waiting for my car to be done."

Sarah P. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are friendly and they do a really good job."

Shaun E. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were quick."

Dennis H. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I liked their attitude and helpfulness. They were congenial."

John Z. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were quick."

Karina L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were friendly."

Lloyd H. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were prompt. I've only used them once for a tire change."

Michael T. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were friendly and helpful."

Randy L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were fast and honest."

Tim B. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were prompt about putting the tires on the car. All around, they're a pretty good tire store."

Saphya L. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They took me in right away."

Tazuko H. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They were friendly."

Michelle E. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"They had good customer service. They were pretty nice and helpful in explaining things."

Aimeee F. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"It's two minutes away from my work, so it's convenient for me."

Re A. Verified Marina Tire & Auto Repair, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing."

Marina Tire & Auto Repair, Inc.

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