Marin Oriental Rug House | Diamond Certified

Independently Rated Highest in Quality

S e v e n t h Consecutive Year

Originally Earned:
June 2003

We declare that Marin Oriental Rug House HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified^® status.

Certificate #276

COMPANY CAPABILITES TABLE AREAS SERVED, SERVICES & BRANDS COMPANY BUZZ CONTACT INFO COMPANY PROFILE DIAMOND CERTIFIED^® RATINGS DASHBOARD

(415) 389-8400

256 Shoreline Highway
Mill Valley, CA 94941

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Marin Oriental Rug House is located in a familiar Marin County building—one that evokes legends of One Thousand and One Nights.

Masoud Mossabeh took over the business in 1995 and has since established it as a store with a vast selection of the world's most exquisite rugs. Max Safavi joined him later, bringing his unique insight into interior design.

Marin Oriental Rug House has a 7,000 square foot showroom with a diverse collection of new, contemporary, period and antique rugs, kelims and tapestries.

Their rug washing facility employs the traditional hand cleaning technique that has been used by the rug cleaners in Iran for centuries. This technique is gentle to your rugs and friendly to the environment. Marin Oriental Rug House also has skilled craftsman who can repair or renovate your prized rug.

Owner Philosophy

“Our commitment to customer service goes beyond the scope of a retail store. Our customers have grown accustomed to the best products from us, and have also become accustomed to receiving royal service year after year, following their purchase.”

Area Rugs
Kelims
Tapestries
Installation Hardware
Rug Pads
Rug Cleaning
Repair, Restoration

Serving Marin County

Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Chart.

Company Credentials

Workers Compensation

Liability Insurance

Business Practices

Current Complaint File

Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?

Chart.

Yes:96%

n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare

Marin Oriental Rug House

has passed all rating steps and has earned
The Diamond Certified Award

No. 276

Continuously qualified since June 2003.

David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"The quality, and they had a selection of high-end rugs. They were really helpful. It was really nice."

–Scott O.

"They really set aside some time to discuss everything about their product. We didn't know anything about rugs, but they broke it down for us. They were very helpful. I loved the fact that we could exchange it at a later date."

–John V.

Research conducted by American Ratings Corporation. Ratings Methodology