Marcucci Heating & Air Conditioning, Inc.

Marcucci Heating & Air Conditioning, Inc.: Average 8.7 out of 10 based on 125 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Barbara K. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Marcucci Heating & Air is service oriented. The installers are skilled and courteous. Any problems or concerns I have are quickly handled. I have had an excellent experience with them every time I've used them. "

"Their prices are competitive, and their service is great. "

Nancy Y. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did a great job. They are efficient, dependable, and reliable. That's why we call them."

"They worked on our microwave's venting and are moderately priced. They did a good job. We were pleased. They have excellent customer service."

Dan C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I have used them for years. They are a reputable company. They do excellent work. I have confidence in their abilities."

"They do what they say they will do and at a reasonable price."

Darell S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They have experienced people working for them. They are knowledgeable, skilled, speak English, and they know what they are doing. "

"The whole transaction was straightforward at a decent price. They have the right tools to get the job done, and they do quality work every time. I have used them a bunch of times over the years and have always been satisfied. "

Darren M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"For diagnosing and installation work, they know what they are doing."

"They are knowledgeable and friendly. They also have good communications."

Glen J. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Don't hesitate to call them. They are well worth the money. They are knowledgeable, skilled, and they do very thorough work."

"The technical person who came out was very knowledgeable, friendly, and helpful. He walked me through everything."

Jason M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would tell others to use them. They are very professional, responsive, and they get the job done correctly and efficiently."

"Their communication procedures and their customer service and follow-up are very good. They don't leave you hanging, and they get you answers to all your questions. I like their responsiveness."

Joanne F. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"There was a sticker on my furnace when we moved in, so they seemed to have a history with our furnace and that is why we called them. They were very nice, professional, skilled, and they knew how to do what was needed to be done for maintaining and repair of our furnace. We were satisfied with the quality of work, and we will use them again. "

"I liked that they are so knowledgeable, worked efficiently, and were easy to deal with."

Joe L. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I have tenants, and when things go wrong, I want to be able to call in a professional company that will do the work in a correctly. Marcucci Heating & Air Conditioning is this kind of company that I can rely on to be able to do the work and solve the problems quickly."

"I like that I can trust them to know what to do. They have the knowledge and skills to handle just about everything that comes up."

Karen E. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very customer service oriented. They communicate well, and they are easy to work with. "

"They work efficiently, professionally, and they were fairly affordable. They did what they could for the budget we had. We were satisfied."

Lucion C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Everything works perfectly. I give them a "10" or even better. We are so happy with the unit we got. We have had no problems. Everything is just perfect."

"It never gives us any problems, and the company is just terrific. My husband did a lot of research, and he chose Marcucci Heating & Air. We are so glad we went to them. We are happy to recommend them."

Milt M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were originally recommended to me by a contractor, and I've heard other good things about them over the years."

"They are a professional, reputable company that did good work for me in the past, and I was satisfied with their performance. This is why I'm using them again. "

Nancy A. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I have used them twice. They are always prompt, work cleanly, and then clean up after themselves."

"Everyone I have dealt with in the company has been friendly, professional, responsive, and their work is more than satisfactory. They meet my needs and expectations."

Sandy R. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I highly recommend them. I have used them often over the years. They came highly recommended, so I am passing this on to others. "

"They come on time, do good work, can be trusted, and charge a fair price for their services and products. "

Anisa K. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I used them because I know they do good work. I have used them before, and I know others have used them too. They come highly recommended. Their employees and installers are highly skilled and thorough in what they do. "

"They have excellent communication and customer service. They stand by their work."

Brian C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I have used them for 8 years. I am a general contractor, and I know more than the average customer would know what to look for. Marcucci Heating & Air are knowledgeable and professional. They are thorough and punctual. They do good work. They know this industry and do it well. "

"They are very friendly, they have good customer service, and they generally do a very good job."

John T. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They were professional, efficient, and did a good job. I was satisfied with the quality of their work. "

"They did everything they said they would do. I have no complaints. "

Julie Y. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They knew what they were doing. They were very professional."

"They were reliable, they showed up on time, and they did what they needed to do."

Renuka G. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are a very professional company. I was pleased with how they worked with me and responded."

"I liked their quality of service and willingness to help me. "

Chris A. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They showed up on time and helped us out with an old heater. They had a willingness to try to troubleshoot the problems and work with our schedule. "

"I liked that they were professional, friendly, knowledgeable, easy to talk to, and helpful. They were able to identify the problems and resolve them."

Chris G. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They know what they are doing and do it well. They are very responsive. It was a small job, but I was satisfied and will use them again. "

"They showed up on time, and their prices were fair. "

Eben C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They have a wide array of products that they represent, and their technical people are highly skilled to do good installations."

"I like their ability to get on the jobs quickly. They are very professional, dependable, and you can rely on them to do a good job. "

Jim B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"We had them install a furnace for us. Everything turned out fine. They were responsive, helpful, did good work, and they worked hard to get everything right for us. We were satisfied with what they did to ensure we had the best type of furnace for the needs of our home."

"I liked that they were so willing to solve problems, even if it meant coming out again. They stand by their work, and their professionalism is wonderful. They are willing to go the extra mile to do what it takes."

O. T. T. C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was convenient to use them and they know our building well. We have been doing business with them for a while. They are quite good."

A. S. A. P. I. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, reliability, price, quality of work, and they have been great."

D. B. S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have a great service and reasonable prices. They arrived on time."

D. P. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like their response. I always talk to a live person. They do the work as promised. They give me great service and they are very responsive. "

Eric N. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism and quality of work"

L. B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are pretty flexible. They will work around your needs."

S. R. B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do what they say they are going to do."

S. R. M. I. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They fixed a furnace for us. They were able to assess it and fix it right away, which was great. I have them doing another job for me right now."

W. C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their service, their callback, their quality of work, and everything."

Andy H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked how quickly they were able to make it out of the house and how quickly they were able to figure out what the issues were and fixed them."

Bob E. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Ralph was extremely knowledgeable."

Caroline M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They knew what they were doing."

Cathleen C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came quickly and they completed the job."

Cesar C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of service, they were on time, they did as good of a job as they could possibly do. They were also pleasant and clean. They explained things. The expense was reasonable. We were so happy with their work that we had recommended them to other people."

Corinne W. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They knew what they were doing, they came quickly, and they were pleasant."

Curtis H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The convenience and the cost, they used to own the building I was in, so they were familiar with the structure and everything. They are really easy to work with."

Dean P. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are professional, knowledgeable, and they get the work done on time. They are really friendly. They are really good in customer service. Everything was done straightforwardly, and there were no headaches or any surprises. I was really happy about that."

Deborah H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They show up when they say they will show up."

Devon R. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were professional, courteous, on time, and very honest. We thought we needed to replace our whole heater and they said you just need a part. We thought it was great that we didn't need to replace our entire furnace. When we need a furnace, we will go to them. We have recommended them to other people. We were referred to them by other people. We were really happy with them."

Dory P. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked their demeanor. They were very accommodating. They were just great. I wish all of the people we hired were like them."

Ellen M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Clean, quick, fast, competent, and very pleasant"

Eric M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The air conditioner works promptly."

Erik A. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are great. They are professional, pleasant, and very service-oriented."

Frank P. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their overall performance, quality, work, and management. Overall, I like what they do. They get things done and do good work."

Gary Y. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very professional and efficient. They were very good."

Greg B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time, courteous, and they did a good job."

Greg C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable. "

Henry Y. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were quick, professional, and they did a clean job."

Jeanne B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very friendly and knowledgeable. He did a very good job and he fixed it. I can't remember his name. It was three years ago."

Jennie Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is nice, he does a wonderful job, and you can trust him. I have been doing business with him for years."

John S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The neat installation and the customer service, they did perfect work. It was a quick and easy installation. I think they did a great job."

John Y. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are thorough and efficient."

Joubine D. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Being on time and professional"

Kathryn H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the way Jaime came out to handle a problem I had with noise. He was very creative in finding a way of fixing it. He was great. Everyone else who works there is great too."

Larry Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their dedication to giving me quality service, I had to check out the air conditioning on the roof. They were very patient with me in explaining and doing the job correctly."

Len C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They fixed the unit quickly and didn't charge too much for their services."

Liz H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Julio came out a couple of times. He was very knowledgeable, quick, and friendly. I can just count on them. It is important for someone to be honest. They are great."

Lucion C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very fast. They explained to us what they were doing. We are really happy with what they did. The project is really saving us money."

Maria R. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very smart customer service, they respond quickly. They take care of us and they are good. They are really good. We are fans of Marcucci. I think they are doing a really good job."

Stacy S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are pretty much our usual subcontractor. They are the recommended people we use for all of our jobs."

Maryln H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They finished on time."

Michael Y. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They show up on time, they are courteous, professional, knowledgeable, and they do the job right."

Michelle C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very professional, on time, and they did a great job."

Mike K. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were pretty prompt. They got us our water heater replacement the day after we called them."

Mitchell Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time. They got everything done and they installed it correctly. I had no problems."

Nancy A. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Customer service and the information they provided, the job they did was excellent."

Jing Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The products they sell, also, the people who work there try their best. Their installers are very knowledgeable."

Nha N. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very friendly, very professional, and very knowledgeable. They follow up very thoroughly. They called me a couple of weeks after the service and asked how we liked everything. Later on, one of our blowers was too noisy. I called them and they took care of it."

Pete M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I refer a lot of people to them. The product and the service are good. They are accommodating."

Richard C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person who did the quote was really positive and upbeat. The people who came to do the work were very nice. They explained everything they did and they were managed well."

Rick Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quality of the installation"

Roger M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, cost effective, and they did good work."

Sam D. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, overall, he was just a nice gentleman. He did his job, he was very neat about it, and then he left."

Zelko Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very personable and they did everything right."

S.C. P. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are reliable and fairly cost effective."

Barry K. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Lots of things, mostly their expertise"

Brian C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They keep you informed of everything that is going on. They make everything very easy to understand."

Darell S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The guy who owns it lives around the corner from me. They are straightforward and they do good, solid work. I couldn't do any better myself. I don't have to watch after them while they are working. The pricing is also good and it is a good, solid company."

David M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do. They showed up, did the work, and they haven't had to come back."

Debora S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very responsive. Any questions that I had, we had a very complicated situation, by phone or email were answered very promptly. I use them all of the time."

Elizabeth B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Response, promptness, and explanation of the work"

Jim G. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Prompt service, they are doing a good job."

Joyce Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are pretty nice and they know what they are doing."

Mark S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. I don't have any trouble with the heater."

Kurt W. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their knowledge, I think they are pretty much knowledgeable in what they are doing. They got in, got the work done, and finished."

Nancy A. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very neat and efficient in the way they went about the job."

Serg K. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are efficient."

Teri H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very straightforward, easy to understand, and they were quick to do the installation."

Cardea B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Everything worked, which was great. We are a general contractor. They have done multiple jobs for us. We keep calling them. They haven't been a hassle."

P. E. H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, they were very informative."

Aina S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They showed up and said what they were going to do."

Bob B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Friendly, and they seemed to be very knowledgeable."

George Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They got the job done, no surprises."

Brent S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He was a subcontractor for my regular contractor. I didn't have a whole lot of interaction with them, but they were basically attentive to what needed to be done."

Christine S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They come over once a year for an annual inspection. Their service men always talk to me. I am happy with their service."

Emil T. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, neat, and clean."

Gareth S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They wanted to work with me. They were personable."

Gill Y. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"When they give an estimate, they are more realistic and practical with their prices. The technicians they sent were knowledgeable."

Jeff L. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are flexible with the pricing. The person who came out and did the work seemed pretty knowledgeable about what he was saying and providing to the customer."

Liz E. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They fixed the problem."

Miyeko T. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, courteous, and they explained things to me."

Kelly Z. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We had a special problem, but they seemed more knowledgeable and able to deal with it."

Sandy M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were competent. They gave us a good estimate and they came in as they said they would. Overall, I had no complaints."

Simone B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were efficient."

Al C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were responsive when I contacted them. They handled the problem quickly. They did their best to get to the job in a timely manner."

Chris B. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They are respectful."

John G. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The most recent service was an actual callback from an earlier visit and they resolved the problem. They came out on time and they were able to resolve the problem."

Rain T. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The account manager's knowledge, he was very responsible. He troubleshoots everything."

Taylor R. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were very accommodating. It was nice. There were no problems."

Anna N. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:

"I was taught that if you can't say something positive, then say nothing. I am in the service business myself, and I know I would have bent over backwards to resolve the problems and issues. Right now, I'm just waiting for the furnace to break down again so I can call someone else. I don't even know if the furnace has been calibrated right for our home. "

"The first person that came over was absolutely fantastic. He was professional, knowledgeable, and skilled. I wish I could have gotten that person back. "

Matt C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:

"Nothing "

"They came on time and were professional. I liked that they were willing to come out again and try to repair our furnace."

Bruce H. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"They are prompt. They came out right away and everything looked great."

Michael E. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"Everyone showed up when they were supposed to and they did the work when they were supposed to."

Paul M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"I think they were pretty prompt."

John O. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"The unit they installed works today."

Paul M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"Nothing"

Bill M. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"I had to have all the work done over again by the manufacturer, so I didn't like it very much. I liked that they eventually gave me my money back."

Sharon L. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"I didn't enjoy my experience, so I can't think of anything."

G. N. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Some of the technicians really tried. "

John S. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"The top two men were nice guys."

Nancy P. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

Patricia C. Verified Marcucci Heating & Air Conditioning, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

Marcucci Heating & Air Conditioning, Inc.

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