Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
August 2014
We declare that Marc Guay of Coldwell Banker HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2187
(510) 343-5223
(510) 295-2768 (Fax)
1495 Shattuck Avenue
Berkeley, CA 94709
Marc Guay is a veteran of the real estate industry.

Marc Guay works in partnership with Coldwell Banker to help clients buy and sell all types of residential real estate properties in Berkeley and the surrounding areas. Mr. Guay utilizes his two-plus decades of industry experience to handle every step of the real estate process for his clients, and he also extends his services to small commercial properties when necessary.

Mr. Guay says being backed by one of the largest residential brokerages in the United States gives him a distinct advantage when it comes to serving his clients. “As part of the Coldwell Banker team, I have access to many tools that make things easier for my clients, including state-of-the-art advertising and comprehensive legal advice. Also, since I’m able to stay up-to-date on the latest market changes, I’m able to better protect my clients’ interests.”

Mr. Guay is known for his open business approach and clear communication style, both of which he says are important for maintaining positive relationships with customers. “I’m very transparent when it comes to the time I spend with my clients. They know I’m here to provide my knowledge, address their questions and concerns, and be their ally throughout the buying and selling process.”

Company Philosophy

“My goal is to provide my clients with the best possible service throughout their real estate transactions. Integrity is an important part of everything I do, so I  always take the time to follow through and make sure every client is satisfied with my work.”

Serving Berkeley and the Surrounding Areas

Residential Real Estate Sales & Purchases

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for real estate professionals who have earned the prestigious Diamond Certified award. For Coldwell Banker agent Marc Guay, the key to achieving and maintaining high levels of customer satisfaction is simple: provide focused, detail-oriented service throughout every step of the real estate...

Frequently Asked Questions

Q: How do I know when it’s the right time to buy or sell a house?
A: "Market conditions can tell you a lot about whether it’s a good time to buy or sell, but an even more pertinent concern is whether it’s the right time for you personally. For instance, if you sold your house in the next 30 days, w...
Q: Can you provide information about certain neighborhoods?
A: "Yes, I can guide you toward resources that will help you determine if a particular neighborhood is right for you. "
Q: Can you help me determine the condition of my house before I put it on the market?
A: "Yes, I can give you guidance regarding the condition of your house and tell you which measures need to be taken before you put it on the market. There are three levels when it comes to the condition of properties: ‘fixer-upper,’...

Map

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Industry Info

If you’re planning to buy or sell a home, preparation is essential.
Buying or selling a home is one of the biggest decisions you can make, but according to Marc Guay, a Berkeley-based real estate agent who works in partnership with Coldwell Banker, many people lack a comprehensive knowledge of the steps involved....
Findings based on statistically reliable research from 64 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 64

Diamond Certified Qualification

Based on 64 customer surveys, we declare
Marc Guay of Coldwell Banker
has passed all rating steps and has earned
The Diamond Certified Award
No. 2187
Continuously qualified since August 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Barbara L. Verified Customer Name
"His friendliness, his helpfulness, and he was always available and helpful. I was always able to reach him when I needed to."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Marc Guay of Coldwell Banker
1495 Shattuck Avenue
Berkeley, CA 94709
(510) 343-5223
(510) 295-2768 (Fax)
DCID5109813033

Mon – Fri: 8:30am – 6pm
Sat – Sun: By Appointment

Serving Berkeley and the Surrounding Areas

Marc Guay, Realtor
29
00979693
Liability Insurance, Workers' Compensation
Berkeley West Lions Club
Coldwell Banker President’s Circle
1988
Residential Real Estate Sales & Purchases
Residential, Small Commercial

Photo & Video Gallery

Survey Responses For

Marc Guay of Coldwell Banker

Marc Guay of Coldwell Banker: Average 9.5 out of 10 based on 64 unique customer surveys of customer satisfaction.
Barbara L. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very friendly, and he makes you feel like he is going to take care of you."

"His friendliness, his helpfulness, and he was always available and helpful. I was always able to reach him when I needed to."

Jeff A. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend him."

"He is pretty fair, honest, and to the point."

Joanne H. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended him already to a couple of friends. He was very diligent and attentive. He did the best he could in representing us as sellers, and he has a great sense of humor. He is easy to easy to work."

"His professionalism, as far as getting things done, and he is willing to talk."

Ben J. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very knowledgeable and easy to get along with."

"He has an overview of the markets."

Mark F. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional and prompt"

"He is persuasive, and he is a go-getter."

Phil P. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is somebody who they can count on to do a good job for them."

"He stayed in touch with me all the time, and he seemed to know the right times to do the right things. I couldn't be happier with how things turned out. He had good timing, and he didn't push when he shouldn't. He didn't back off when he shouldn't back off. He was very professional."

Steven B. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very thorough. He is very knowledge about the markets and about value. He tells you what is going to happen. He uses technology."

"He has a great personality, and I have used him for a long time. He has sold 2 houses for me, and he did a great job on both of them."

Susan M. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To listen to his advice"

"He sold my house for $101,000 over the asking price. He was on top of it; he really was. He was very good."

Steven A. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is just awesome. He is very knowledgeable, he has a great personality, he's a natural, and he's just a great guy."

"I like his professionalism and that he is on the ball."

Ravenna H. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd just say that I have found him very congenial to work with and very knowledgeable. He knows the people in the community who can help with different aspects of the sale and with other problems that can come up related to selling the house. Marc knows what to do about it all. All aspects of working with him were quite successful."

"I like the package of characteristics he has. I think he's great. "

Mary L. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that Marc is very clear in his communications. He offers a number of choices. He plays well with others and is right there when you need him answering questions or whatever you need. He had all of the right contacts so I could have my home staged and made ready to sell."

"I would say his sunny temperament. I was totally satisfied."

Dale M. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very personable and does his job well. "

"He's punctual, friendly, and really on top of his game."

Angela Z. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's very considerate and knowledgeable. He researches other properties for you and computes everything out. He's very professional."

"He takes each listing as a personal interest. He knew my situation and took interest in selling my parent's house. I needed things done differently in selling their home than if I were selling my own home. He took everything into account for what I needed. He did everything that was expected. In fact, he went way beyond the call of duty for a Realtor."

Bill P. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Marc's got integrity, he's smart and honest, and he sure knows real estate."

"I think it's his integrity."

Brian F. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's a great guy who will help you find a house."

"I used him for many years. I'd say what I like best is that he follows up."

Tom B. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional and trustworthy, he was just knew his job."

"The honesty, he made it so much easier to get it done. It was my family home, which made it a hard experience when my dad died. He was the right person for the job. "

Diane Y. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended him to my friends."

"In general, he is fast at answering all questions. He's the best Realtor I have used."

George L. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He does excellent work. He gets back to you right away."

"He's easy to talk to and straightforward."

Himmat K. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend him."

"He's always cheerful on the phone and actually returns your phone calls."

Howard M. Verified Marc Guay of Coldwell Banker Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very pro-family, he did great job for us."

"His personal attention to selling my mom's house. A lot of issues came up, and he took care of business. He's very helpful. The communication was great. I would recommend him to anybody."