Diamond Certified Company Report

Marble City Company, Inc.

Diamond Certified Company Report

Marble City Company, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 202 VERIFIED CUSTOMERS i

Keith K.

VERIFIED Marble City Company, Inc. CUSTOMER

1 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and I would absolutely use them again. Even the designers were good and gave us ideas which we hadn't considered previously. I recommended them to a friend, who also had a fantastic experience with them.

They kept to their schedule.

Sergio

VERIFIED Marble City Company, Inc. CUSTOMER

2 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very nice, quality materials, and I like their store. I would recommend them. I have a friend who is going to be remodeling his bathroom, and I just put together the information to give to him about Marble City.

The personal attention and the quality of the materials are very good. You can't ask for more than that.

Brett C.

VERIFIED Marble City Company, Inc. CUSTOMER

3 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came on time, they were quick in the installation, knowledgeable about their industry and the materials, and were experienced in installation.

Everything turned out nicely and still looks great so we were satisfied.

Read All 202 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Marble City Company, Inc. fabricates the newest materials on the market. The company encourages customers to bring their projects and ideas to its showroom so its experts can guide them through an extensive collection of products made by major manufacturers such as Caesarstone, Silestone, Cambria, and Zodiaq. “We also have the new ‘sintered’ stone category represented by Neolith and Dekton, as well as LEED Certified materials such as ECO by Cosentino and many others that use recycled materials,” says owner Andrei Gourji. “Whatever design needs a customer has, we can meet them.”

Marble City Company also has a wall of classic natural stone examples to give customers the best possible options for all categories. “We can help each customer find the best material for their project at the best possible price and availability,” says Mr. Gourji. “We know which materials come in larger sizes, which permit islands to have no seams and which will coordinate with cabinetry. Potential customers can learn more at www.marblecityca.com. We look forward to assisting them in the success of their projects.” 

Read moreShow less
COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Marble City Company, Inc.

COMPANY CONTACT
Service AREA

The Entire San Francisco Bay Area
Daly City
San Mateo
Redwood City
San Bruno
Pacifica
Belmont
East Palo Alto

Get Directions
SERVICES PERFORMED

Custom Design
Kitchen Countertops
Bathroom Vanities and Showers
Fireplace Hearths and Surrounds
Exterior BBQ Counters and Firepits
Commercial Food Service
Natural, Quartz and Sintered Stone

BRANDS Supported
  • Caesarstone

  • Silestone

  • Neolith

  • Dekton

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Marble City Company, Inc.

A recent kitchen project by Marble City Company

Company Profile

Marble City Company, Inc. fabricates the newest materials on the market. The company encourages customers to bring their projects and ideas to its showroom so its experts can guide them through an extensive collection of products made by major manufacturers such as Caesarstone, Silestone, Cambria, and Zodiaq. “We also have the new ‘sintered’ stone category represented by Neolith and Dekton, as well as LEED Certified materials such as ECO by Cosentino and many others that use recycled materials,” says owner Andrei Gourji. “Whatever design needs a customer has, we can meet them.”

Marble City Company also has a wall of classic natural stone examples to give customers the best possible options for all categories. “We can help each customer find the best material for their project at the best possible price and availability,” says Mr. Gourji. “We know which materials come in larger sizes, which permit islands to have no seams and which will coordinate with cabinetry. Potential customers can learn more at www.marblecityca.com. We look forward to assisting them in the success of their projects.” 

Read moreRead Less
Company Philosophy

"We work very closely with our customers through the entire process, from choosing stone products to installing them in their homes. They can always reach us to ask questions, and we promptly return calls and address any problems. Our goal is to provide the best possible service, and our strong sense of responsibility and field knowledge and experience help us achieve that goal."

Read moreRead Less
Comparative Summary

Marble and granite companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Marble City Company, Inc. distinguishes itself from its competitors by offering a product variation rarely seen in the marble and granite industry. “Unlike most suppliers, we specialize in and carry an extensive line of 1¼-inch thick materials,” explains co-owner Andrei Gourji. “Our customers can choose from a wide variety of marble, granite and limestone products for their interiors, exteriors, countertops and fireplace surrounds.”

Unlike other companies that only sell natural stone products, Marble City Company installs everything it sells for residential and commercial clients throughout the Bay Area, including Sonoma, Napa and Santa Cruz Counties. “Our installation capabilities mean our customers don’t have to work with two or three different companies to complete their projects,” says Mr. Gourji. “We also sell and install tile, so we can handle all the tile work around a stone installation.”

Instead of charging by the slab, Marble City Company charges only for the materials it uses–an uncommon industry practice that’s designed to save customers money. “If a client uses two and a half slabs of material, for example, that’s what we charge them for, not three slabs,” says Mr. Gourji. “We’re always looking to provide our customers with the best deals.”

In an effort to further differentiate itself from other marble and granite providers, Marble City Company employs a customer feedback system that allows clients to evaluate the firm’s performance in a variety of areas, including front desk operations, fabrication, installation and scheduling. “Our goal is to take good care of our customers,” says Mr. Gourji. “We understand that not every job goes perfectly, but we make sure each customer is happy by the end of their project. They can expect us to provide them with excellent service every time.”

Read moreRead Less
Industry Info

“As a general rule, never use anything you wouldn’t normally use on your hands,” says Andrei Gourji, co-owner of Marble City Company, Inc. in San Carlos. “Don’t use powdered cleansers or abrasive pads to clean stone. Even ‘soft scrub’ cleaners contain pumice, which might damage your stone countertops or floors. Never use any acidic products, including substances like ammonia or common liquid cleaners such as Windex. You should always use sealers and cleaning products designed specifically for natural stone.”

Here are some more tips for cleaning various household stone surfaces:

Floor surfaces
Use a non-treated, dry dust mop to clean interior floors. Mats or area rugs inside and outside an entrance will help minimize sand, dirt and grit, which do the most abrasive damage to natural stone surfaces. Be sure the underside of the mat or rug is a non-slip surface. Don’t use vacuum cleaners that are worn—the metal or plastic attachments may scratch the surface.

Bathrooms and other wet areas
In the bath/shower or other wet areas, soap scum can be minimized by using a squeegee after each use.

Counter/vanity top surfaces
Clean your countertops daily with a soft cloth or paper towel and a residue-free cleaner designated safe for natural stone.

• If streaking occurs, buff the countertop with a clean terry cloth or paper towel.
• For additional luster, apply a high-quality stone polish to the surface of your countertops.
• If you need to apply a penetrating sealer, make sure it’s nontoxic and safe for use on food preparation surfaces.

Outdoor pool and patio areas
Flush outdoor pool, patio or hot tub areas with clean water and use a mild bleach solution to remove algae or moss.

Stain treatment and other issues
If possible, immediately blot spills with a clean paper towel. If something has soaked into the stone and stained it, you may need to apply a poultice (a porous solid filled with solvent).

Read moreRead Less
Frequently Asked Questions

Q: What is granite? What is its normal application?

A: Granite and granite-like stones are formed of very hard minerals such as quartz, feldspar and mica. Granite is ideal for kitchen countertops, because its polish is resistant to scratching and acids such as citrus and vinegar. It’s also commonly used for countertops, floor tiles, wall tiles, fireplaces, columns, balustrades, water tables, steps, thresholds and windowsills.

Q: Can granite countertops be damaged?

A: Granite countertops are more resistant to damage than most other materials, but like any solid surface, high-impact blows can harm them. Because of its crystalline structure, granite can chip if struck by sharp, hard objects. Unsealed granite countertops can also absorb certain stains, such as oil, which can cause dark spots and discoloration.

Q: Can I cut on my granite countertop?

A: Yes. However, granite is harder than most knife blades and will dull them quickly if you use the countertop as a cutting surface. Also, if you don’t seal your countertop at least once a year (every 90 days for heavy usage), you could potentially stain it. Never chop on your countertop; use a wooden or plastic cutting board.

Q: What is flamed granite?

A: Granite is flamed by applying blowtorch-strength heat to the surface of the stone. This melts the surface and shatters some of the crystals, leaving a highly textured, non-slippery surface that’s ideal for exterior paving.

Q: What is honed granite?

A: Honed granite is created when the polishing process is halted just before a reflective, shiny surface is achieved. This gives a softer, matte appearance to the stone.

Q: My granite sample has pits on the surface. Will my countertops have these?

A: Granite is crystalline in structure, so it always has tiny pits, which are essentially spaces between the mineral crystals. You don’t see them on a larger piece because the overall appearance is polished and mirror-like. Granite countertops sometimes have natural fissures as well—they may look like cracks, but they’re a naturally occurring result of the immense heat and pressure that formed the granite millions of years ago. These characteristics are part of the natural beauty of stone and won’t impair the function or durability of the material.

Q: Can I put a marble countertop in my kitchen?

A: Marble countertops can be scratched more easily than harder stone such as granite, and they’re more prone to damage caused by acidic foods. Marble is sometimes used in the kitchen as a pastry slab—its perfectly smooth, cool surface is good for rolling dough and piecrusts. However, keep in mind that the ideal material for kitchen countertops is granite.

Q: What is honed marble or limestone, and where can it be used?

A: Honed marble or limestone has a matte or satin finish rather than a highly reflective polish. This is achieved at the factory by stopping just short of the last stage of polishing. Honed marble doesn’t show etching as readily; some prefer it because it has a less formal, softer appearance than polished stone.

Q: What is etching?

A: Etching occurs when acid comes in contact with a polished marble or limestone surface. This causes a chemical reaction that removes the polish, or roughens the surface of honed stone. Green marbles, such as the ‘jades’ from China, are resistant to etching, and granite is impervious to common household acids.

Read moreRead Less

SELECTED PHOTOS FROM Marble City Company, Inc.

View Comments
Shares
Marble City Company, Inc. WEBSITE AND EXTERNAL FEED
  • Marble City Company, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Marble City Company, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Diamond Certified Qualification

Based on customer surveys, we declare this company has passed all rating steps and has earned The Diamond Certified Award

David Pak
Director of Ratings Research
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 202 VERIFIED CUSTOMERS i
Marble City Company, Inc. : Average 8.8 out of 10 based on 202 unique customer surveys of customer satisfaction.

Keith K.

VERIFIED Marble City Company, Inc. CUSTOMER

1 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very professional and I would absolutely use them again. Even the designers were good and gave us ideas which we hadn't considered previously. I recommended them to a friend, who also had a fantastic experience with them.

They kept to their schedule.

Sergio

VERIFIED Marble City Company, Inc. CUSTOMER

2 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have very nice, quality materials, and I like their store. I would recommend them. I have a friend who is going to be remodeling his bathroom, and I just put together the information to give to him about Marble City.

The personal attention and the quality of the materials are very good. You can't ask for more than that.

Brett C.

VERIFIED Marble City Company, Inc. CUSTOMER

3 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They came on time, they were quick in the installation, knowledgeable about their industry and the materials, and were experienced in installation.

Everything turned out nicely and still looks great so we were satisfied.

Jenne

VERIFIED Marble City Company, Inc. CUSTOMER

4 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good selection and helpful people

How easy it was to get along with them

Leo

VERIFIED Marble City Company, Inc. CUSTOMER

5 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

The company is very professional, very efficient, the prices are very competitive, and I like that the technology they use is always cutting edge.

Information, efficiency, knowledge, and experience

Lisa R.

VERIFIED Marble City Company, Inc. CUSTOMER

6 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were local, they had a great selection, and their prices were good.

They were actually pretty quick as far as the turnaround time from start to finish.

Rob

VERIFIED Marble City Company, Inc. CUSTOMER

7 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great service and a great product

They were reliable, on time, and their prices were competitive. I was totally satisfied with them.

Frances

VERIFIED Marble City Company, Inc. CUSTOMER

8 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've already told others about them and they've gone to Marble City. We told them what a great job they did and how the work was done on time.

The whole process was good. We were perfectly satisfied with them.

Nancy O.

VERIFIED Marble City Company, Inc. CUSTOMER

9 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

We have used them twice before. They were great at everything and very courteous. They met all their obligations and did a great job.

I liked their promptness and quality of work. They have good selections and prices. It was very nice having them help us again.

Jeff C.

VERIFIED Marble City Company, Inc. CUSTOMER

10 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have already recommended them to others. We liked the job they did for us a lot. They are nice people with good products and installation services.

I liked that they had such a variety of fixed stone in their stock. This meant we could pick out what we wanted and did not have to wait for it to have to be ordered. They already had what we wanted and just had to arrange for the installation.

Jim B.

VERIFIED Marble City Company, Inc. CUSTOMER

11 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They carry a nice selection of stoneware products and materials which they let me buy from them. I did the installation myself. I was pleased with the quality of the materials I purchased.

I liked that they did what I asked and let me buy the materials from them and then I arranged my own installation.

Jim C.

VERIFIED Marble City Company, Inc. CUSTOMER

12 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

I like dealing with professionals and everyone in this company knew their jobs and were good at what they did. The process went smoothly because they all were so nice and pleasant to deal with and the company carries a nice selection of high quality materials and has good installers.

I liked that I did not encounter any problems with the installation of what I had purchased.

Jim H.

VERIFIED Marble City Company, Inc. CUSTOMER

13 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They offer good personal service and they know what they are doing. I had a good experience with them.

I liked that it wasn't a difficult job and everything went smoothly from start to finish.

Judy A.

VERIFIED Marble City Company, Inc. CUSTOMER

14 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very nice people. My daughter had used them and was very happy with them too. Their products are excellent and their installers are very skilled and experienced.

I liked that their customer service was terrific and that they backed up what they sold.

Mrs. R.

VERIFIED Marble City Company, Inc. CUSTOMER

15 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did quality work on the kitchen counters of the apartments the family owns. Their work was very good and went quickly and was done professionally. I would recommend them to others and we plan to use them again when we renovate other apartments too.

They made it very easy for us. They let us choose among the different products and showed us the different finishes and settings that were available, so we could get a sense of what the finished product looked like. The work was done very professionally and looked great when they were done.

Martin S.

VERIFIED Marble City Company, Inc. CUSTOMER

16 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

The people working there were very nice and provided excellent customer service. They were good listeners and problem solvers. They treated us very nicely and had a variety of nice products and materials to choose from. We were very satisfied with the quality of the work and what they did for us to make it a nice experience.

I liked that everything turned out so well and that we did not run into any problems along the way.

Miguel Q.

VERIFIED Marble City Company, Inc. CUSTOMER

17 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

This is an organized professional company with nice informative and helpful salespersons who really want to do a good job and help their customers. They had a nice selection of different stone products and the whole process of our remodeling went very well because they did such a good job.

I really liked the variety of stones we were able to choose from. That part was a lot of fun as well as interesting. I learned a lot about stoneware.

Nathalie N.

VERIFIED Marble City Company, Inc. CUSTOMER

18 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a good company because they listen to you, pay attention to what the customer wants, and they get it right the first time. Everyone knows their job and does it.

I liked that they were such an experienced company. The job was finished two days early because they were so competent, skilled and businesslike.

Randy K.

VERIFIED Marble City Company, Inc. CUSTOMER

19 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional, easy to find, and they picked up the slab and returned what was left over which made it easy and very convenient and nice for us.

I liked their showroom and they let us see them cut the marble and see what they were doing in the back which was very interesting and informative to watch.

Pat K.

VERIFIED Marble City Company, Inc. CUSTOMER

20 of 202

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their employees were very friendly and very helpful to us about everything. We had never done this before, so they walked us through this and taught us a lot so we could decide what we wanted and we selected granite as our stone.

I liked that they were willing to spend the time answering my questions and concerns. I wanted to know how well this stone would work with children, which was what I needed to know.

Read All 202 Survey Responses at Ratings View